LG Air Conditioner Reviews

Have an LG mini split that is 6 months old. It's primary heat for the Buffalo area. Compressor went. HVAC guy was on phone w them for 4 hrs troubleshooting. Sent a new compressor 2 weeks later that went bad in under 2 hrs. LG refuses to do anything. I wouldn't wipe in the bathroom w their warranty. Finally after lots of back and forth, I replaced the entire unit w a Mitsubishi. I have numerous buildings and would never install an LG in any of them. Every HVAC guy I've spoken w on the area won't even work on them saying they have become junk w terrible replacement parts and horrible customer service.

Just purchased the 14000 BTU Smart AC. Not easy to install, as it's quite heavy. You must slide the main unit out of the outer frame (install the frame to the window and then slide unit in), but getting it out was a nightmare. After 45 minutes of frustration and watching a YouTube video to make sure I wasn't do anything wrong, I finally had to take a rubber mallet and a wooden dowel and whack the hell out of the main unit MANY times for it to start moving out (come to find out that the foam inside had been wrinkled/jammed on installation at the factory).

LG company is horrible. Do not buy any of their products. I purchased four 10,000 BTU A/C's at $500. In 2021. All four had defective water pumps. A tech finally arrived at my home, and Covid started. It took nine mos for the parts to arrive, he installed three and it was already winter. He disappeared and all four are garbage.LG customer service refused to acknowledge my situation. I had to give up the fight, since I was diagnosed with breast cancer.

My new LG 8000 BTU wall a.c., delivered yesterday, needs service (turns on for 15 sec, then turns off, then on, etc.). Rather than repair, they're sending a free new unit to arrive in up to two weeks. Fortunately I don't have to return unit, only destroy serial number sticker, and send pix of cut sticker.) I would have much preferred a tech visit. They claim tech visit costs more than replacing unit (and heat wave coming).

I recently purchased an LG air conditioner for my home, and it has been an absolute game-changer, especially during the hot summer months. From its sleek design to its powerful cooling capabilities, this unit has exceeded all my expectations.

Updated on 03/06/2024: Just wanted to update my last review… Contacted the BBB. They contacted LG, we went back and forth with wrong departments and wrong numbers for a couple weeks when we tried to contact them. Finally got a hold of the “presidential“ offices, they were supposed to have someone come and look at our units and then they couldn’t get anyone. Here we are 2 months later and they still don’t work.. Did I mention I have 6 units that don’t work. Got my last message from the BBB that they can do no more. Then LG messages me and said they can get no one to fix them, we are on our own. Nice of them… So I froze for 2+months and we are out over $16,000 now.

LG has the worst customer service ever!! We will never buy another LG appliance again. I’ve spent well over the cost of a new unit of my time in dealing with this garbage and it’s still NOT resolved!!! The new A/C unit has still not been sent out. More promises every day and still NOTHING! Spend your money on another brand!!!

I order a 10000 BTU and 12000 and the latter arrived defective. Because I ordered through Amazon they wouldn't help but it took at least 6 phone calls to receive that answer. A friend also ordered, but directly- the worst service for her issue as well. Abysmal customer service. Also when you clean the filter light doesn't always turn off, random. Worked on one AC not the other. I followed directions. I gave a 2 because it is very quiet. I regret not ordering a Freylingson AC which was recommended. I would strongly not recommend given the other options. Quality is cheap plastic.

We had an LG distributor/service provider install a commercial HVAC system in a new office bldg we were building in Draper. This was not a good experience. 1. The installation took 3 times longer than promised. 2. There has been no service or warranty follow-up. We've had to hire another HVAC service provider to get the system working properly. We spent over $1M for this system and are still trying to get it to function properly. It's been very disappointing and expensive.

System works right for a few days then doesn't. Customer service won't talk to homeowners, only to installers. My installer says he's lucky to get someone from LG on the phone and when they do answer they can't answer his questions. Even on the days it works "right" it can't keep my Maryland home warm.