lennar.comConsumerAffairs Unaccredited Brand
Keep an eye on your inbox, the lastest consumer news is on it's way!
Lennar sold us a "premium lot" in Mount Dora, Florida. The upgrade lot cost was $10k. The house sits high on a hill and looks over woods. A retaining wall was built and a fence installed by Lennar prior to building. Before building, we expressed a great deal of concern about the steep backyard hill and possible landscaping solutions to make the yard have any useable space. We were assured that while landscaping would come at a price, it was certainly possible to add stairs, a retaining wall and a patio. We decided we could make it beautiful and budgeted for the landscaping. After building, our entire street has been affected by the crumbling retaining wall previously in place by Lennar. Water running off the home roofs has caused yards to collapse.
Lennar attempted fixes, as inexpensive as possible for about a year and then announced they would need to take down homeowner's fences and install french drains in the retaining wall. Drainage improved and we thought the matter was resolved. This week. We received letters from Lennar attorneys that we will need to remove our landscaping pavers - approximately 12 feet from the retaining wall - in case they ever need to access the drains again and because they want to repair their community fence and move it two feet closer to our homes. This means that we must remove the approximately $15k worth of hardscaping we installed in the first place.
Lennar's response was that the people from Lennar that worked with us on the hardscaping are no longer with the company. We are beyond frustrated, concerned not just about the lost money but also that the wall is still not capable of keeping our homes from collapsing. Of course, the neighbors are all coming together and learning that in buying our homes we signed away all rights for a class action suit and there is little to no remedy available but to give up our yards to fix their improper drainage system and wall. Buyer beware! This is a nightmare!
Lennar treats Prospect New Home Buyers like Chess Pieces. That is, it does not matter how early in a project you attempt to secure a lot to start the process of building your new house (Galiano Estates/South West Miami Dade/Breaking Ground in May 2018.) It does not matter if credit, income and debt wise you are more than an excellent and serious Prospect Buyer with the Deposit Check in hand. What matters to Lennar is the size of the house you are interested in. What matters to Lennar is how much money they can make on their lots. That is, if you want to buy the least expensive house (not because that's what you can afford but because that is the house size you need). They will no longer communicate with you and pretend the current/upcoming Building Phases (as they make lots available to build).
Do not include your model and leave you lingering for weeks and months if you allow them. That is so they can sell the lots to people that want the bigger most expensive houses even if they can't afford it as well as you could (No concern for the Real Estate Bubble.). In conclusion: Lennar's customer service style which should consider a first come first serve approach (as long as you are a solid buyer of course) is not in their business model. Lennar's Business Model is to play Chess with you. You are only a Chess Piece for them and nothing more. I wonder if their approach is legal... Good Luck!!
I wish I could give Lennar at Gleneagles a good review. The reason I can't is because I give them a great review. The entire process has been completely pain and stress free. Damen ** the new home buyer agent has been 100% available and has been able to answer all of my questions. I would recommend them to anyone. So excited to move into my new home.
We purchased a Lennar Home in Winter Garden, FL back in October 2016. The final warranty repair item from our hit list was literally just finished last week! It took Lennar 19 months to fix the warranty repair items in our home! Let me tell you, if the homeowner doesn't stay on top of Lennar getting things completed, they never will be done! Their Customer Care Reps that handle the post-closing items are absolutely inept, ill-trained and cannot coordinate trade repairs. There is absolutely zero quality control on Lennar to ensure the trades are doing the proper repairs and quality work.
Our warranty repair hit list was moderate. Most items were very easy fixes for the respective trades to complete. The largest items on our list were the Lennox central A/C evaporator coil that was defective (class action lawsuit) and the 1x12 trim on the staircase. The evaporator coil in the Lennox A/C unit began to leak approximately 6 months after we closed. We noticed the a/c would run constantly and never cycle off. The inside temperature would never drop to the set thermostat temp.
We discovered that many other Lennar homeowners in our community had or were having the same problem. Research uncovered a class action lawsuit for faulty evaporator coils from Lennox. Ours was replaced under warranty. The company that installed the original HVAC unit was called out to replace the evaporator coil. I was present with the technician as he tested the coil and found it to be leaking from a few areas. Rust began to form on the coils. After replacing the evaporator coil, the technician left a mess for us to clean! (Del-Air).
The other huge undertaking for Lennar was the replacement of the staircase trim. It was originally cut too short at the top stair riser. I could put my hand between the trim and the stair riser! Lennar's first idea to remedy the problem was a short-cut to say the least! They wanted to have a carpenter cut a sliver of wood and somehow attach it to the trim to fill the void! The second idea was to install small pieces of trim on every stair riser (so they all match). I wanted it fixed correctly, and stood firm on them replacing it properly. This all took place in October 2017. The carpenter trade they used was New England Trim.
They started the project by delivering one piece of 20' MDF 1x12 trim to our home (we should have received two). That piece of trim sat in our home from October 2017 until April 2018 before Lennar's Customer Service Rep finally (after my constant calling) started to schedule the repair. Another huge problem is that the Customer Service Rep doesn't have enough respect for us to check with us first prior to scheduling the trades to show up and work! I missed work hours because of Lennar! New England Trim must have some of the worst carpenters! It took them two attempts to get the kneeboard installed, and still failed.
They also only attempted to replace six of the eleven spindles which did not even match the original ones that were installed! The trim nails weren't countersunk in the MDF and the paint never adhered to the fake wood. The carpenters wanted to fill a 1/4" gap from the bottom of the MDF to the top of the trim with caulking!!! We had one side of kneeboard trim the original pine wood, and Lennar attempted to replace the other side with MDF which is fake (pressed) cardboard. This repair would have been so easy to a trained professional carpenter! Lennar eventually had to dismiss New England Trim and use DriRite to complete the install of another piece of pine wood. DriRite did a decent job on the install.
One other point I want to make is how irresponsible Lennar is in the quality control over the construction. As we were already living in our new home, other homes were still in the construction phase. At one point, my wife's black car was parked on the street in front of our home. Lennar's painters began priming a house across the street on a windy day unbeknownst to us. My wife went out to find her car covered in smurf blue overspray! Would it have taken much for the painters to knock on a door or two and advise us to move the car??? Or perhaps Lennar taking the responsibility to inform those homeowners in the immediate area when they are scheduled to paint? Of course not! Lennar never took responsibility of the damage to our vehicle's paint! We found this to be extremely discourteous, irresponsible and ultimately disrespectful to us and the other homeowners that suffered the same damage to their vehicle!
My advice to anyone set on purchasing a Lennar home, be vigilant and know that you are going to have to battle this builder to do the right thing! Lennar is NOT going to step up and do the right thing for you! Your pre-closing walk-through is going to be the most important day (or two) of the purchase! Look at EVERYTHING!!! They want to close on the home so they will repair items quickly. After you close, they forget all about you, nor do they care about fixing your warranty items. Quite possibly look into other better quality builders.
I have been dealing with Lennar for months now, not only did they lie to me about the price of the home, the earnest money amount, lied about when the home would be ready. These people got my $2000 check and then told me the home would not be built by the time they said! The sales people are only nice before you sign the contract, once they have your money they turn on you. They make you use EAGLE HOME MORTGAGE in order to "give closing costs" (they add it in elsewhere!!!). They told us one interest rate and the gave us a much higher one! My husband got sick and we can't move. We sent them all of the proof including showing that he was not getting paid and they refused to return the earnest money, even though they had of course promised that they would return it!! BUYER BEWARE!!!
- 1,117,053 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I thought I had recently bought a new home in Southwest Florida only to find out that when they drew up the contract it was $10,000 higher than we had agreed. I have all the documentation of the offer and acceptance on email. It even went as far as me putting money down to seal the deal. I thought we had a valid contract. It did raise eyebrows when they tried to rush everything through today. I guess they expected me to not read the lengthy contract. They wanted me to hurry and sign. Now I see why. Please be very careful when dealing with these people. This just happened today, 4-28-18. I'll keep you posted as to how they handle the situation. If there's a lawyer interested, please respond.
We got a lot, and we started to build a house. After we signed the contract it is almost impossible to get hold by email or phones with anyone. We had the show up in person to try to find out something. As it turns out, Patrick is no longer with the company and right now we technically do not have a builder. We were also told that we could not have the phone number for the builder from corporate who is overseeing the in-progress homes, so we have no idea of the status of our home. We were also told that we no longer have a new home sales coordinator. We asked who we can contact for information about our house and asked if it would be Myriam since she is the new home sales coordinator at Lancaster. She informed us that it would not be her, and that we did not have a new home sales coordinator.
At this point we are incredibly frustrated however an entire deposit in. Our frustrations started when we were supposed to do our pre-construction walkthrough. We were given a date, I took off work to attend. We get there 10 minutes early, 10 minutes AFTER we were supposed to start there is no one there. So we called the office and it turns our then builder (Richard) was no longer with the company and would have to reschedule with Patrick. So since we signed, we had Richard, then Patrick, now nobody as our builder. We also no longer have a new home sales coordinator. I understand that turnover is inevitable and that mergers cause shifts in employment, however that should all be transparent to the customer and they should keep you informed.
This is a terrible way of conducting business. If anyone has any contact information of someone in corporate for Lennar or CalAtlantac, please pass this to me. Again, sorry for the noise, but this is beyond ridiculous. Now, the builder (Edward) is out until next week, and we do not have anyone to answer our questions regarding the house, and they do not have anyone to cover Edward. It is being stressful deal with this company. Buy a house should be fun, not stressful because of the company.
There were many problems. The home was not clean. There was paint splatters everywhere. I had to complain to have it re-cleaned before we moved in. Then the carpet was installed incorrectly on the stairs. Had it fixed but they use such crappy padding that we are stepping on tack nails. Smoke alarms kept saying low battery even when we changed the batteries three times. Still waiting for that to be taken care of. The paint job on the inside of the house deserves a 1 star. Wood work and walls only painted with one coat. Front doors in entire neighborhood are installed incorrectly. The hinges are on the outside which is not recommend due to the fact the hinge pins can be popped out easily and your home burglarized. No screen with the slider door. Not sure why they do not cost a lot. Closing was ridiculously late in the evening and then the keys did not work the next day. Very frustrating process to get stuff fixed. I would not recommend a Lennar home!
My wife and I moved to Aurora Colorado due to a relocation in her job. Our search needed to be fast and we hoped smooth. We found a spec home by Lennar that was in the framing stage and decided to move forward with it. First of all they made it clear that we would not be able to change a thing that was already planned for the home. I mean a THING, not the carpet, cupboards, countertops, or even the color on the walls. However, Steve the construction manager did allow me to keep the extra brick that covered the house as long as I came and moved it into the garage (HEAVY).
A month before we moved in we noticed that they ran the air conditioning lines below the drywall in the basement, this was unacceptable so I emailed Jeffrey (Lanner realtor) and Steve to have that fixed so the lines were up in the floor joist, just as they were in every other homes being built around us. Steve dismissed this and said it was normal and a scheduling miscommunication. On our final walk-through a week before closing they realized just how bad it was, and said they would get it corrected. A whole week past and on our move-in date they had a company in there fixing this problem.
On our final walk-through there were several bumps and bruises still in the house that we pointed out during our initial walk-through. Chad one of the other construction managers was frantically trying to touch up all these issues as we were walking through the house two hours before closing. Because of that, we were not given the proper explanation of our new home and all the steps we needed to take to settle in. Overall the home is far from perfect, which we understand as we are imperfect beings living in an imperfect world. However, for a home that cost 3/4 of $1 million we were hoping for a better experience. Lennar Homes is building faster than they can keep up and may have bit off more than they can chew.
I don't know where to start, the entire experience dealing with Lennar was bad, from The realtor in the office named Ben, who is refusing to honor the listing price that he gave me few days before, or maybe his attitude of take it or leave it, that is just the beginning. After that is the contract that is written by the company lawyers which is full of disclaimers for the fraudulent acts. For example if you purchased a model home with a certain room 22' X 22', don't be surprised to receive a home with 19' X 19', all this is covered under "the changes does not substantially reduce the price of the home" of course the only reason for this disclaimer is to save money on material.
Another example of contract nonsense is Lennar expect you to close when the home is ready within 2 weeks, however the contracts give Lennar the luxury to finish the home in 2 years, even though they promise you in the office 6-8 months. As an advice to new customers please read the contract well and pay attention to certain disclaimers that would reduce the value of the home you are buying, or the extended time that would take to complete your home. Just for the record I didn't sign the contract with Lennar and canceled the deal. Worst builder I ever dealt with.
If an attorney is reading this please take this case! Homes are going up fast with NO quality control available! All because you walk around "blue taping" everything in the home Lennar seems to think they are OFF the HOOK from repairing items! Bought our home in May and everyday till today we are having issues with kitchen cabinets falling apart. Grating issues in the backyards... Grass dying no matter how much water you give it! House is 10 months old and tiles and also exterior walls are cracking! According to Lennar these are "settling cracks." WOW... This fast?
Also the exterior paint is chipping off the house already! When you contact Lennar they are bothered by you calling them! We have been through 5 Knowologist now. It's a shame what we are going through! Lennar Homes is PATCHING their work instead of building as NEW!! DO NOT... WHEN I SAY DO NOT... PURCHASE A LENNAR HOME!! We have been sick to our stomachs ever since we purchased a Lennar home. Mind you... This is our 4th home purchase. This home being the first "NEW BUILD" and we are very unhappy! Stay with an old home and fix it up! With Lennar you are going to replace everything within months of moving in and Lennar will simply treat you as another pain in the ** homeowner!!
Everything is included... Including sketchy engineering reports and things that break down or show their flaws just as the warranty expires. Any early signs of a problem and they’ll repeatedly assure you that’s normal settling to delay until they can claim it’s not covered anymore. They lied to me about two lots. Caught them on the first lie and should have run then. Unfortunately it was a pattern and not an isolated event.
I’m a first time home buyer and the process wth Lennar was not good at all. They did a bunch of different things that were very shady from the pricing of our house to things we were supposed to have. No one answers the phones or returns my calls and no one is working to provide good customer service. I closed about a month ago on February 26, 2018. Since I closed things I need to get done have not and I just keep getting told they will get to it eventually. Also I have expressed my dissatisfaction and am constantly given excuses instead of solutions. I cannot wait to take my next survey. I feel that once I closed they decided that as builders they have no obligation to me as a customer.
While it's true they do build bigger houses for a cheaper price we have noticed the walls are very thin. Our son's room is next to ours and we can hear every word he says. The biggest issue with Lennar is the Customer Care. In order to get a response you have to send multiple emails or submit multiple requests through the myLennar account and you still will not get an immediate response. I will definitely not recommend this builder to anyone, not even my worst enemy.
Lennar is "everything included" where everything stands for lies, false promises, delayed communication. Our closing date was pushed with less than a month's notice. We were informed one week before the closing (mid-November) that landscaping for which they have already taken money would be done in the following Spring (Apr), because apparently grass dies in winter. On following up in March, we were told the date is pushed to end of Summer. They are clearly providing landscaping to newer houses, and hence it's proved that they are lying to us. Lennar's landscaping is a joke - it includes a small grass patch, a couple of bushes and a whole lot of sharp rocks which can easily injure kids and pets.
I just moved into my home 3 months ago and having major issues. Recently discovered there was no plumbing drain pipe installed at all in the guest bathroom! I am seeing cracking in all the bathrooms and the drywall bulging for some reason. I installed new wood floors upstairs and when they took the carpet up, we discover all the wood had water damage. When they replaced parts of the subflooring, we discovered water damage throughout all the wood. There was a hurricane that went through South FL couple months prior to purchasing my home and apparently Lennar did not cover the wood properly and FAILED to disclose the water damage when they sold the house.
When the contractor came to my home to look at the problems he brought 6 other guys with me. I felt that was unnecessary and his way of intimidating me. He had a bad attitude and treated me as if I knew nothing about houses. They did a horrible job at fixing the floors! I recently noticed bulges in my ceiling in the kitchen and believe the water damaged floor upstairs is dropping. Lenora took a look at the ceiling and said it was the wood expanding and there was nothing they could do. What?! I just moved in, the house is falling apart and he said this? Lennar representative had excuses about everything and that nothing was their fault.
The Lennar rep came to my home today and told me I would be required to file a claim with my home insurance about the water damage and I told him Lennar was required to disclose the water damage when selling the house and that Lennar was responsible. He then said "the lawyers would never let that happen" and that the lawyers could cause me problems. I took that as a threat and I knew at that point it was time to get serious. I just contacted the city inspectors office and filed a complaint because I believe the house was never inspected properly. I am also considering creating a lot of social media postings and videos letting everyone know what is happening to me.
We were very satisfied with the sales team and love their model homes first, but so disappointed and angry about their service and customer service after we moved in our new house. Don't trust what you see in the model home because your home will be different even you choose the same floor plan. Don't mention things like, missing caulking at wall base, handlebar is way out of plumb, broken tiles, panel on top of cabinet is loose, cabinet can't closed completely, deadbolt cannot be fully latched, the worst thing was the wash machine! The wash machine was leaking water. We called Lennar customer service, instead of replacing it, they called a GE technician over to fix it. Their explanation for NOT replacing one was we were already move-in and all appliances were ours, even appliances were broken! So, homeowner be careful. Make sure you try out all appliances before you move in. Once you move in, problem comes, you will stuck with it.
The company made its best efforts to rectify my complaint.
Do not buy at home with anyone that is affiliated with Lennar. They are horrible to work with. They do not care about their customer at all. They actually don’t even treat you like you are a customer once you buy one of their houses and they treat you more like you’re a nuisance. They take over small builders and think they can walk all over the homeowner. They don’t honor the warranties that were set in place and they think they are so big that they are untouchable. If you buy one of their homes you will definitely regret it. They have the worst customer service I have ever had with a homebuilder in my entire life and this is my fourth home that I bought and unfortunately the one prior to this was a subsidiary with Lennar or recently merged with them robot out by them such as CalAtlantic.
My last house I had so many problems. They flew out to try & buy me out of my house instead of just fixing the problems. Every single window in my entire house leaked. The master bath leaked the first night I was there and came through my ceiling and caused drywall damage. They never fixed the problem and they fought me for everything that was defective or done incorrectly. Do yourself a favor and do not and I mean do not buy one of their homes. Also do not buy a home with anyone that is now affiliated with them such as CalAtlantic. You will be very disappointed.
I've lived in my newly built home for 7 years. Beginning in the first year I began having problems with my microwave. Since then, every major appliance in my home has either had to be repaired or replaced at my expense. My heat pump has had four repairs at my expense. The plumbing was cheesy at best and we've had several leaks. Their customer service in the first year was so awful that I finally gave up trying to get them to fix anything. One of the kitchen cabinet doors was hung the opposite of all the others and I couldn't get Lennar to even fix that. DO NOT BUY FROM THESE PEOPLE!!! THEY BUILD A HOUSE OF THE POOREST QUALITY YOU WILL FIND IN VIRGINIA AT LEAST. You can have a custom, well-built home for that Lennar charges. And they lie. I was told lawn care was taken care of in the dues. Not true. These are just some of the problems. There are many more.
Do not buy a home from these people. They don't care. They built shoddy homes and no customer service at all and management only care how much they make. Horrible co. Too many good builders to deal with these **.
I did receive my earnest money back.
I recently put $1000 down as earnest money on the purchase of a new home from Lennar Homes in San Antonio. They dropped 41K off the price and gave me 8K off my closing costs if I financed through their Mortgage company. Real good deal I thought. Did a walk through and all looked okay. I went back a week later and noticed some severe problems with the foundation and brick on one side. Pictures are attached. I have purchased 4 new site built homes in my lifetime with a cable tension slab. Not one of them had broken bricks and a crack in slab. This house was completed in the last two months and never sold/lived in.
I pointed this out and told them I was canceling the sale. They assured me this was normal settling. I know better. Anytime a brick is broken you have a serious issue. If a crack develops it should follow the path of least resistance which is the mortar. If I bought this home the odds are high that foundation issues would destroy my in slab plumbing which is very costly to repair. They refuse to refund money and assure me their company "experts" say it is normal. Please look at attached pictures and judge for yourself. They are pressuring me to buy this junk and may end up in court. Stay away from this company.
I bought a new construction WCI home (now Lennar) back in 2013. I currently have 80+ major construction defects - so severe that I cannot even list the home. To give perspective, I've lived in over 30 homes since I was born and haven't experienced anywhere near the number - and severity - of the issues that I have in a new construction Lennar home. My neighbors experience much the same, including faulty A/C systems that have caused tens of thousands of flood damages, as well as extensive mold. Simply do a search of Lennar reviews and you'll see the number of homeowners who have to deal with A/C systems and mold. It's a consistent pattern with Lennar. I've experienced 25 A/C malfunctions in 4.5 years. The A/C is just one of the dozens of issues in my Lennar home.
The issues involve electrical issues, HVAC problems, mold exposure, structural defects, water intrusion/damage, metal corrosion and environmental concerns. These construction problems, in addition to dealing with the stress of it all for more than 4.5 years, have led to health issues. As well, other people get sick when staying at my Lennar home and exhibit similar symptoms. Between improperly installed and defective A/C units and faulty roof flashing during construction, the house has extensive water damage and mold, which has impacted my health and the health of those who have spent any significant time here in the home.
What's worse? Lennar knows about this. I worked with the division president and his team through multiple inspections and meetings to go through the 80+ defects. They were at the point of more inspections and bringing in an environmental company when they simply stopped responding, even though they said they would make the repairs. Even if the repairs were made and because of seller disclosure laws in the state of Florida, I would have to list it well below market price and it would likely need to be a cash buyer. That's how bad it is and that's not my fault. There is nothing that Lennar could do at this point to 'make me happy.' The only thing they could do is do what's right. I'm not sure how these people even sleep at night.
One thing to know - buying new construction is not like buying a new car. You have virtually zero protections and the warranty is horrible. I wish I had done more research on this before I signed the contract. There are no 'lemon laws' and you'll be responsible for any attorney fees to get the home you wanted. You can expect to pay a minimum of $50K-$100K to simply get the repairs done - you won't be able to ask for any lost work time, medical or any other damages other than simply getting the home that you were promised.
I'm confident if enough people start speaking up about Lennar, that they will have no choice but to change their approach. This shouldn't be allowed to happen and it will continue until consumers stop spending with them and lawmakers build consumer protections for new construction homes. Do yourself a favor and buy a home that has been 'broken in.' If things go wrong? You'll have a much easier time getting it resolved through insurance or taking action against the previous owner for non-disclosure of defects. If I had to do it all over again, that's what I would do.
We have lived in a Lennar home for about four years. We had to use the warranty in the first year because drywall with holes in it had been used to build our home. We had to use it again to have a toilet and the flooring under it replace. It had been installed incorrectly. There were items that were missed during our walk-through that would have been obvious to anyone while doing the job: Floorboards too far apart (you can see the slab underneath), drafts throughout the house, crooked walls, sink with a major blemish, etc.
Outside, there was no time taken to clear the lot of rocks and construction debris, ie. nails, plastic, lunch trash, etc. Sod was simply laid on top of it. In addition, much thought was not put into drainage. A quarter of our yard is an ever-present swamp. This has now forced us to have to come up with some type of solution to level the yard and create drainage. We are not the only folks dealing with these issues. Clearly, Lennar builds so quickly with inexpensive sub-contractors that there is no integrity. Lennar DOES NOT stand behind its homes.
I had my own home inspector and on the report stated that the heat pump isn't turning on and trips the circuit breaker. Handed the report to Jonathan the sales agent before my first walk thru, on my second walk thru I was told by Bill and Brad that the issue has been resolved. So I purchase the house and moved in. 1/4/18 thermostat read 52 & 57. No matter how much I crank up the heat it's still cold. When the HVAC came he later informed me that I'm not the first house that has the same issue and that the circuit breaker is 30 and it needs to be 50, Emailed warranty and got a call on 1/5/18 states that they work Monday to Friday 8-5 and since I don't have the same working days and hours I had suffered for few days and nights in this cold house.
When the warranty people came I saw and they informed me that aside from using the wrong capacitor they also use the wrong electrical wire. I would have understand had I not hired a home inspector and had it not been pointed out. Yes I saw that they replaced the electrical wires and the capacitor but can no longer trust them. My biggest regret is that I trusted them to do the right thing. Lennar refuse to answer my multiple questions as to whys? Now I'm second guessing if they truly and completely resolve the problem? And that Lennar should be accountable, responsible and be punished accordingly.
I have purchased two Lennar Homes over the years and while there were repairs needed, Lennar has stood by their warranty. I have had to state my case a couple of times and allow inspection of my complaint but in the end Lennar bent over backwards to make any repairs needed. It is pretty common to have to make repairs and tweaks when you buy a new home. I've purchased a few brand new homes and they always need repairs and tweaking. Anywho, lots of negative comments that I have not evidenced in either Lennar home I bought. I think they are a very reputable builder and they stand by their product.
Our home is 31/2 years old. At one year old we had private inspection done and had 37 pages of corrections needed by Lennar. Now, we have sold our home and found out the brick veneer was installed improperly and is leaking, the water damage extends to foundation according to inspection and smoke detectors are not wired correctly. Faucets are loose, windows are not sealed adequately and conduit to electrical box is not to code. DO NOT BUY A LENNAR HOUSE. You should never invest money in a Lennar home. It is a losing proposition.
I've read a lot of bad experiences so I will share mine. Keep in mind I am a new homeowner so maybe all these issues that others complain about I just haven't experienced yet and hopefully I won't. When we first did the walkthrough the construction manager pointed out a lot of things that had to be fixed/repainted that we would have never noticed ourselves. Which really made us trust him and his team. They put stickers on everything that needed to be fixed. Two days later we did our second walkthrough (we were closing in 2 weeks so everything was done quickly) and everything that needed to be fixed, was.
When we moved in of course we noticed extra things that needed to be fixed such as the screen door, the air unit was making a noise, the heater wasn't as hot as it should be, the garage door was having problems, and a few other things. I opened up a ticket with Lennar and literally within 1 business day all the different companies associated with each problem called me to set up an appointment. They all came out the following day and fixed each and every single issue.
Right now I have a problem with the dryer so I just opened up a ticket. These are new homes, never before been lived in, so of course you are going to be the first one to notice each and every single problem it has. But in my case they have resolved each and every single issue so far. One of my neighbors he was having an issue with a water leakage in the attic and they came and had to reconstruct it but they did it. I would also like to add Lennar hires different contractors in every community they build. So maybe the ones in one community were horrible but another community may have a completely different outcome. I was reading a lot of bad reviews so I just wanted to share my experience which has been very good so far.
Horrible sales and construction... Wish I read these reviews before buying. Though their customer service is better it's not of much help with initial mesh up and pain we had to go through just because after signing contract you don't have any choice left.
We purchased a home from Lennar and moved in September 2016. We had problems beginning with our final walk through. Repairs were not made based on our final walk through and to our surprise the individual we had been working with resigned less than a week after we moved in. We were then introduced to an individual named John and he has proved to be the most difficult, incompetent, and rude Lennar rep. From day one John refused to be an advocate for us in getting repairs fixed that should have been done after final walk through. He couldn’t even find the final walk through paperwork outlining our repairs.
There were areas that required painting, stone in our fireplace that was chipped, wood in our baseboards split, chips in our kitchen backsplash and his response to me was we needed to wait for our one year repairs. Through our first year Lennar and John have refused to put the customer first. At our one year walk through any and all repairs were met with “sorry that isn’t under warranty.” Last night I reached out to John regarding stone that has fallen off the front of our exterior and his response “sorry you are past your one year warranty.” Lennar- what happened to quality workmanship? What happens to ensuring the customer is satisfied? What happened to ensuring you employ individuals who are kind in their responses? Why must everything be a black and white answer?
In 2013 I had a water leak in my living room. I covered the cost. Today 10/20/17 I get home from work. I go to switch light on and water is leaking from switch. The paint is bubbled, water spot on ceiling and about a foot from switch another water spot. The carpet is saturated. I call Lennar CUSTOMER CARE. BIG WASTE OF TIME. I turned off water because we started hearing water running. My house payment is about 80% of my net. Not sure how this will be fixed. I thought I had a quality home and would not have to worry about events like this for at least 10 yrs. Provided one image.
Lennar Homes Company Information
- Company Name:
- Lennar Homes