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I thought I was getting a higher end product by buying Kitchenaid appliances. Currently my induction cooktop (I paid $2000) to has an error code F47. This means I need to replace the computer board. Well that will be $478. The unit is only 2 yrs old. While I’m at it, my Kitchenaid refrigerator freezer is also not working. This will be the 3rd time to have a serviceman come. The freezer fan Needs to be replaced. It’s also 2 years old. That will be another at least $200. I’ve had trouble with the kitchenaid oven too. It makes loud buzzing sound. I already had a fan replaced on it. The dishwasher had some trouble not cleaning properly but I changed the dishwasher tablets to a more expensive brand and I’m hoping that will solve the unclean dishes issue. My recommendation would be don’t buy Kitchenaid.
We purchased in July 2018, in August 2019 unit failed. We did not purchase an extended warranty and are in repair hell. The replacement circuit boards from the Whirlpool factory distributor are not identical to the ones the factory installs. We are now headed for the third primary circuit board and the unit has been unusable 5 weeks and will likely be down another 1-2 weeks - assuming the factory board works. My strong recommendation is don't get sucked into any of the whirlpool induction cooktops. Customer service is abysmal unless you are willing to escalate it up to the Care Resolution Team in Benton Harbor, MI and worst of all most Whirlpool agents just don't want to take ownership of a problem, but rather shove it off on the local repair tech.
I paid almost $3,000 for this range in August 2018, had it installed in October 2018. It the cooktop stopped working in September 2019. KitchenAid says warranty is no good because I paid for it over a year ago. Ridiculous it died within a year. But, I also bought a KitchenAid refrigerator at the same time and within 6 months the ice maker had to be replaced. If you're thinking KitchenAid, go elsewhere! It's no wonder they push extended warranties so hard. Can't even make an appliance to last a year.
First, they had to deliver 3 different units because upon installation by a certified electrician the oven shorted out completely. That should have been a major red flag for me, but unfortunately I was enamored by the look of the stove. I have it only 4 months and literally out of nowhere some chalk like scratches from underneath showed up. The surface still is smooth. The technician came and claims it’s from the cookware I use.
I have had a glass top prior for 20 years and the top was literally in perfect condition never a scratch. How he came to the conclusion it is because of my cookware I have no idea. My cookware is in perfect condition. This oven shows every little drop of water. The top is very difficult to clean. I follow their instructions exactly and still had the burner indicators wear off just from washing with soap and water. Interesting that no other burner has the damage that this one does. So in terms of the logic of the pans it should be on all burners.
Customer service sucks, They will only go by what the technician says. In addition every burner cooks extremely unevenly. Cooks way too high even when you put it on the lowest setting. The stove was a complete waste of money. The only thing good about it is that it is a good looking stove but that’s it. Paid 1500.00 for this hunk of junk and am filing a small claims court against Whirlpool the parent company. There are too many similar complaints about the stoves. Wondering if there should be a class action suit against this company.
Had to replace a downdraft electric range so did not have much choice. Decided to purchase this KitchenAid range which was a terrible mistake. From day one it is hard to clean the glass top and stainless steel areas which scratch and stain so easily. You have to become a slave to this stove to keep it clean. As careful as you are, it will still scratch and stain!! Getting into the technical part, the oven fan broke in the 2nd year and the switches were not working. Luckily I had a home warranty, but it took 3 different repairmen to correct the issues. Now the burners are not working and they were replaced along with the switches and the 2 large burners are worse than ever. The repairman says there must be a short within the stove and now the insurance company has to send someone else to evaluate it. I am afraid of a fire being it is an electrical problem. I will never buy another KitchenAid product again!!
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Our KitchenAid gas range was six months out of warranty (18 months old) and the igniter failed. We spent $255 to repair and within one month it failed again. Repair company tried to reproduce the failure but to no success. The igniter worked intermittently so they would do nothing about it. Contacted KitchenAid to see if there was a recall or something they would help us with. No results! Continued to have the problem and the repairman came out three different times to try to diagnose the issue-he contacted KitchenAid but didn’t get resolution. Spoke with a customer service manager who was supposed to investigate the issue and she said she would call back in 20 minutes; she never returned the call.
We have called them at least 6 times and they will not stand by their product. So we have to buy a new range after only 18 months. No wonder KitchenAid pushes an extended warranty-they don’t make a quality product!! We will NEVER buy another KitchenAid, Whirlpool, Maytag, Amanda, or any other Whirlpool owned product!!!
Cooktop did not operate properly from day one. Service person sent to site 3 times from appliance store found no CODE for defect. Appliance store not helpful with suggestions and we hired an electrician to upgrade electric box. Still no luck. Service tech did not receive error message and yet we receive F I E 0. Cooktop is not dependable and BEEPS and BEEPS. We shut off the switch at the box. Many complaints on ConsumerAffairs.com so it must be well known to KitchenAid and appliance store that this unit model is full of DEFECTS. Yet, they off NO assistance.
Known problem! The service tech called to talk me OUT of repairing the F47 error. 1000 to repair a 2 year old 1500 induction cook top. He advised trash & replace! Do not buy. Even authorized Frigidaire Service Tech says use the half that is still working and replace when that fails. This is a KNOWN problem by KitchenAid and they still charge to repair this.
Our KitchenAid 30 inch electric cooktop burst into flames, from every knob, while the unit was not even being used. All knobs were turned off, the cooktop hadn't even been used that day, and fire just started bursting through the knobs. KitchenAid sent a technician to diagnose the issue. The technician could not determine a cause of fire, but did say this is an ongoing problem with the Whirlpool brands and he has seen this same problem many times before. I called KitchenAid to discuss a resolution, and they became rude when I asked for a refund on the unit.
They said the value is less than $200, so they will not be refunding, but could offer a 30% rebate on another cooktop. KitchenAid themselves said the cooktop should not have caught on fire, and the technician said there was no reason for it to catch on fire... So their "resolution" was not acceptable to us since their product could have burned down our home. When I said this to KitchenAid, the representative told me "Well, we're talking about what DID happen, not what COULD have happened." She also said, "You've had this unit since 2011 and this is the first time you've experienced this, right?". This was a very rude statement in my opinion, because of course this is the first time their product caught fire and almost burned down our home. It's also irrelevant that this is the first time the unit caught fire... There never even should have been a first time!
If you like KitchenAid products, think again. They offer nothing in the way of supplying the pre paid for appliance in a timely manner and when you complain they just keep extending out the delivery date with no care for their customers. WORST experience ever!!!
KitchenAid Cooktops Company Information
- Company Name:
- P.O. Box 218
- St. Joseph
- Postal Code:
- United States
- (800) 541-6390