Kinetico

Kinetico

 4.3/5 (184 reviews)
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Kinetico

About Kinetico

Founded in 1970, Kinetico produces efficient, built-to-last water softener and reverse osmosis systems for your home. Kinetico’s water treatment systems are non-electric, low-maintenance and fully automatic. Water treatment systems can extend the life of your plumbing, appliances and clothes as well as improve water taste and quality. The company offers three water softeners and water drinking filtration systems. Customers can find Kinetico water treatment systems through local specialist partners, but the company does not sell directly to consumers.

Overall Satisfaction Rating

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  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Improves water taste and quality
  • Durable
  • Non-electric, powered by water
  • Three softener types

Cons

  • Must buy from local partners
  • No upfront prices

Bottom Line

Kinetico produces non-electric water softeners and filtration systems built for efficiency and durability. The company sells three softener series that range from $500 to $5,000 and include warranties.

Kinetico Reviews

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Page 43 Reviews 1235 - 1265
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 9, 2019

I purchased a water softener for my new home from Kinetico and the water is not as hard as it was. I got their distributor and I could call them any time and she answers all my questions. I would recommend Kinetico. The biggest thing for us was the price because there's a lot of stuff out there that's not as expensive. But after we looked at the advantages not being on electric and some other things that outweighed the monetary part of it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 9, 2019

I had my local health department check my well source, then it was found that it had E. coli and coliform in it. I've got a buddy who is a salesperson for water softeners and I talked him into selling me one. The guys who run the shop in Boston, Georgia do a great job too. For any questions that I've had, they address it head on. I asked for solutions they had for me and I asked them to give me a quote to get it. They got me a quote, sold it to me and I was able to get it installed the next day. They were very quick, efficient, and professional. I've had a reverse osmosis with the UV light filtration system for a couple of months now. It does the job well and it's reduced our cost by half. Also, I've already referred Kinetico to several folks and I would recommend them if it's needed.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 8, 2019

The washing machine had a lot of build up. We also have an ice machine that was giving a spit. We even had one of those canister filters on it, and it still kept getting a lot of lime deposits and messing the ice machine up. So, we decided to look into filtration. A Kinetico guy came out and he was very interesting. He showed us a lot and we learned a lot. He tested the water and we had a lot of lime in it. We thought we would get a system to help clean up the water that goes into the house and the Kinetico water system took care of a lot of stuff.

The installer checked on us and the installation just took a few hours. He was there in a day and did the system. We did the whole house system for the lime deposits. And then we put the one in the kitchen for just drinking water and cooking water. It's under the sink system. He then checked back with us after, and we got the big thing for the salt. Since using the Kinetico systems, the soap lasts longer, and I have not had problems with the ice machine.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 7, 2019

We live on a six acre land and I got well water. There's a lot of sediment in the water and the iron levels are high, so the water is hard. It was staining the shower and other stuff, hence not the best thing for us. I bought a Kinetico water softener with the filter as well as a soda ash container and a pressure pump. The plumbers took a little longer to install than expected but they just ran in some issues since the pump was defective. They had to get back and get another one. Still, they were great. While we paid about $5,000, we'd do it again if I had to do it again. We're happy with our Kinetico experience and the water is delicious now.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 6, 2019

We have horrible water in Branson. It was hard and stinky, so they treat it with a lot of chlorine which was not good for my wife. So, we chose to soften the water and get something better for ourselves and for our pets to drink. I researched and it came down to Kinetico and RainSoft. Kinetico was more expensive but it was a good system and it was complete so, we got a water softener and a carbon filter. Wes at Air & Water Solutions was good to work with on getting the appointment set up. When he came out, he accepted the fact that our water was hard and it was not about what he can do but the stuff that has already been covered. He went through it all.

We had a difficult or an awkward installation because of the general configuration and he brought an installer in to go over it. He made sure that he understood what they would have to do and how they would have to do it before he got started and before we got contracted. It was one of his own employees and he had him here the next day. The two of them looked at things and measured them out to make sure they understood how they were going to accomplish what it was we wanted and if they could actually do it. We came to the conclusion that they could and they did it quite well.

For the first five months, the water was great. It was comfortable to bathe again and you felt clean when you were done. Then, after about five months, we happened to replace the water heater because it was an older one and had all the build-up in it. By taking all the chlorine out, we wound up with stinky water and so, we replaced the water heater. After five months, we wound up with stinky water again. We called and what it came down to is because we had taken all the chlorine out of the water through the softening, we were starting to get a little bit of a build-up. So, we wound up having to add an electronic anode rod to the water heater to take care of the problem that the chlorine had previously taken care of to deal with the odor. Since then, it has been fine but we wound up replacing just about everything in the water system.

As bad as our water is here, people should plan right upfront, when they do the water softener. If their water heater is more than a year old, they should go ahead and do the water heater at the same time and make sure it’s got an electronic anode rod because the chemical exchange anode rods aren’t strong enough with the water we’ve got. I would still recommend Kinetico. I’m very happy with what we’ve got going on now although it was painful to get here. It’s just people need to know upfront what they’re facing on this water.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 6, 2019

I've always had a water filtration system on my house, but it was 17 years old and dilapidated and it was time for a new one. I'm a commercial refrigeration service technician that works on commercial establishments and all of the Darden Restaurants use Kinetico Water Systems, so when I decided to get a new one, I figured I would call Kinetico and see if they had a residential version, and they did. I've got a system through them that's working great and I never had a problem with Kinetico. I got the one with the water-driven system on it, so there is no electricity involved. A lot of commercial establishments use Kinetico and I work on all their equipment. It has the water running through them and they don't have hardness issues, so I knew that it was a good piece of equipment.

The gentleman from Kinetico showed up on time and he was really helpful and really professional. He knew what he was talking about and he had facts and everything to back it up. He wasn't just spouting off numbers. The people that installed the system were awesome. I've never seen anybody work quite like that. They were impressive. I'm very pleased with the product and the service.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 5, 2019

There was a lot of lime buildup in our water and I knew that Kinetico was in our town. I looked them up in the phone book. Their rep was friendly and well-informed and I purchased a water softener from them. It just took a matter of minutes to install their system and since then, we’ve noticed a difference in our water. We’ve had the Kinetico system for a year now and for maintenance, we have to change the filter once a year.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 4, 2019

We moved here in Missouri from Colorado and the water here is so hard and yellow and so yucky-tasting. I did some online research and went to Home Depot. There, they recommended the Kinetico guys and they set us up with an appointment. When the rep came out, we were comfortable with him. We liked him and the price of the system he has is a whole lot better too. In fact, he didn't have as much of a sale to do because we'd already known what we needed and yet, he still answered all our questions. He even looked around to see what plumbing came in. Since we also needed a hot water heater at the time, he gave us the name of the young man to do that for us. He was not only knowledgeable, but was helpful as well.

The installation of the softener and the filtration system went very well. The installation guy replaced the pipe under the house with ¾-inch from a ½-inch so it was good. He was very nice and professional. Ever since having Kinetico as our system, there's a huge difference in our water. Before we had to change the filter more often because we're on well water. It's a community well and we're the closest to that well. When they did some major work on it, all this sludge and cruds came rushing down. I can’t imagine what it would've been like with that water.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 4, 2019

We got a lot of lime in our water here and since having Kinetico system installed, the water is a lot softer and even tastes better. The system got the two big jugs plus the big trash can for the salt. I also had good interactions with the people at Kinetico.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 3, 2019

I've had Kinetico for several years now. I had it at my old house and the water was great. When we moved to a different house, I had the same system put in because number one, it has a low thing to dump the salt in. Number two is the fact that it doesn’t depend upon an electric outlet or timer. I was very satisfied with Kinetico.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 2, 2019

We love Kinetico. When I bought a new house, we didn’t have any water softener system in it and I wanted one. I got a water softener and an RO system from Kinetico. I told the installation team where I wanted the stuff and they put it in. They did a good job and I’ve been really happy with it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 2, 2019

We had horrible water. It was full of chlorine and it was harder than the road. It was making my hair fall out. I wouldn’t even give the water to our dogs, because when I put it in their bowl, there was like a film or something on it. We’ve been drinking bottled water. I looked Kinetico up on the internet because we live far out in the country in Boaz and we are new to the area. They had a good ad. When someone came and tested the water, he said that he wouldn’t drink it. Kinetico really helped our water. Going with them was one of the best things we did for the house. Our water has been a lot better, my hair is not falling out, and I can use the water to boil things.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 1, 2019

I got Kinetico's salt water system and the filters that go under the sink. It didn't take a little while to get set up. I called them and they were out within three days after we called and decided to get it. The installation took less than half a day. Kinetico has good products that are reasonably priced. You won't go wrong.

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Factual basis uncertain
Verified Reviewer
Original review: Dec. 31, 2018

Did you ever wonder if Kinetico's slogan: Safe, Soft sodium free drinking water, is true? Well I did and here is the result. When I take a shower there is a burning sensation in my eyes, my white clothes are dingy and my silverware is no longer silver. a few months ago I watered my IRIS bed with softened water, they all died. What is in my healthy, softened sodium free water? I took a sample from my well head and from the faucet of softened water to Aquatic Consulting and Testing, a state certified company. They tested for hardness and sodium, the results left me stunned. These are the standards the USGS uses for soft water/sodium content.

0-75MG/L; Soft water. 300+ MG/L very hard water. Sodium content; Anything over 20MG/L I should notify a doctor. TEST RESULTS - Wellhead hardness: 970MG/L. Faucet soft water: 500MG/L. Sodium content: 432MG/L. As you can see, nothing Kinetico promised is within tolerances. My Kinetico franchise tech. looked at the results and the excuses started coming. The last charges from him were $175 trip and $325 for parts. I have complained, for years, to Kinetico region/corporate to Jan, Mike, Jesse and Jennifer and my tech. Nothing has been solved.

I have spent over 2.5K and had to buy a new water heater. The servicing tech. would not honor the warranty, it was 2.5yrs old, because the bottom was filled with white stuff. I am preparing a package to Arizona State Attorney's office, consumer affairs, later to BBB and our channel 15 news, consumer complaints, investigative team. Maybe Federal court, class action seems appropriate.

10 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 31, 2018

I purchased a property that had an older unit that was already doing water filtration and the area is by a lake so there is a lot of concern with the freshwater. It made sense to continue to use the filtered water. I saw a Kinetico brochure in Home Depot and when I came back to the condo, I thought that was what the previous owners had purchased. It was not. But I had already started looking into it so I went ahead with the Kinetico and everything went really smoothly. The gentleman who came out to install the water filtration system was great. He was very knowledgeable. He ran some tests on the water and explained all of that to me. It was a good experience. The installation was super easy as well. They had to build a little platform and they made it fit in the space we needed it to. They did everything great. The water is wonderful now. Should I need that service again, I would go to Kinetico first. They’ve got a good formula between sales and installation.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 31, 2018

We got an industrial water softener from Kinetico for an assisted living home and it's working great so far. I'd dealt with the same company who we bought the water softener from, and I gave them a call. The rep gave the price to the owners and they agreed on it. The installers were very knowledgeable, and they let me know how the softener works. They did a phenomenal job.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 30, 2018

When I was building my house, a rep from Kinetico came to us. I kept his card and I called him back. The reps checked the water and had it tested. Then, they called me and made the appointment set up for them to come out. It was simple and easy. We had a little bit of hard water and I got the water filtration system. Using my shower before and the water pressure were good, but I was constantly cleaning and keeping the black-looking stuff off the shower. Since having it, my water comes through much better and the clean up is easier. I’ve had it going for two years and I have the best water pressure now. The water is cleaner and I enjoyed that. I have not regretted that one bit and I have recommended it to other people.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 30, 2018

My water has a lot of iron in it and I found that it was staining. I got the local water company to come in and put some kind of filtration in 'cause mine was failing. We got a Kinetico water filter from Water-Flo, one of the Kinetico dealers, and they installed the system. I paid for it and I am using it now. It's working. So, my experience is good and my clothes are not stained anymore.

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Resolved outside ConsumerAffairs
Verified Reviewer
Original review: Dec. 29, 2018

We have rented a model 60 twin tank from them since 2000. The system is a good unit. We paid $37.00/ month then jumped to $45/month in 2014 and then since this last price increase they have jumped two more times and are saying it will go to $75.00/month. We had a flood in the basement and lost a lot of paper work and have been unable to find our rental agreement.

Six years ago my wife had to retire do to health reasons making us a one income household, I tried to purchase this unit out right because we remember this was a rent to buy rental agreement, I offered them $800 and they said no. We had a verbal agreement to pay quarterly so according to Kinetico. We owe them $200 for rent now and because we had to pay cash for the new unit I asked if I could make two payments to clear this up. I have just purchased another brand twin tank system (not a rental) and we have asked Kinetico to pick up their unit and stop the rental agreement NOW and they told us unless we paid them the $200 they would not pick it up and would continue to bill me. At the bare minimum we have given them over $9K for this and unless I give them $1000. For a 20 year old system they just laugh. I could keep going but life is too short.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 29, 2018

We just had a water softener at other place and we really liked it. So, when we were having the house built, Kinetico 935 was recommended by the contractor and the plumber. Setting up the appointment was fine and I never had a problem with it. Lisa, the rep I dealt with, was excellent. Since the installation of the unit, it has helped with our skin especially in the wintertime. It also helps to moisturize our skin and it makes it feel slippery. Also, there are no longer hard water spots in the shower anymore. We really like Kinetico.

The thing I like the best about it is that there’s no electric involved and that you have the two media tanks and it switches back and forth when you hit x amount of gallons of water usage. In our other water softener, we had it on a timer where it would regenerate in the middle of the night. This one is probably set at about 250 gallons. Every 250 gallons, it regenerates and it switches over to the other media tank. So there’s no interruption in service of soft water like there was with the other one. So that is one of the really great features of this system.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 29, 2018

Everything went smoothly with Kinetico. The installation team was very great. They were knowledgeable, efficient and they helped us out with getting it all set up and knowing what to do and when. They came on time and did a great job. We're very happy. The cat's dish had a little crusty calcium deposit. But now, the water is great. I don't have crusty calcium residue in my bowls. We have coffee pots and we can leave water in it. We would definitely recommend Kinetico to friends.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 28, 2018

We bought the house about five years ago and the old softener from the previous owner was one of the cheap units that only lasts five years. It completely broke and we needed to get it replaced. We purchased a residential water softener from Kinetico. We did an online request and it's built-in to the site. Then they contacted us less than two days later. Everything was smooth. Fortunately, my wife and I have a little bit of flexibility to work from home and they showed up when they said that they would. Their salesperson was excellent. He came over, explained everything, and he was very thorough.

One of the local places that we have gone to gave me a cheaper quote over the phone, but they didn't even come to the house and inspect what we had as a system. Kinetico was not the cheapest price, but the rep that came over was worth the extra 200 bucks because it was nice to know that he knew exactly what he was doing and he explained what the installers would do. I also had more confidence with him coming over to the house rather than just somebody saying, "Oh yeah, it's this price. Then we'll come over. We'll put your equipment." They don't even know if I live in a McMansion or a shack. It was just very strange to me. The installers came in and were in there for less than two hours. Our new system is way more efficient in terms of the salt that you use, it's cleaner, and it looks great. The water feels better and the showers are better too. You can also tell that it's installed properly. Overall, it's a better unit than the older one.

A lot of my friends actually live in the city or out in Long Island. A lot of them has sewage or city hook-up. I would tell friends to check Kinetico out and at least see the quote and their offer. Having well water, I always grew up with a water softener and it was really important making sure that there are no freaky sediments coming out of the ground.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 28, 2018

Our water had a lot of minerals and my sister that lived down the street had a Kinetico saltwater-based water softener so she recommended it. I checked out a few different types and models on the computer, and it seemed like that was the only one that would work good. Kinetico checked the water and they put a thing, which takes the chlorine out too because that’s too high in the water, too. They said our water was really hard and it had more than average minerals in it. This is a Limestone County and we have hard water everywhere around here. The guy came out and installed the system. He seemed to be qualified as far as I knew. Since then, the water tastes better and soap will foam up better in the shower. It works and I’m really satisfied. I’d highly recommend it for a new homeowner. They last longer, so in the long run, you save money. It’ll save you money on replacing your water heater and you won’t have a lot of lime build-up around your fixtures.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 27, 2018

I bought a water softener from Kinetico and the reps didn’t have to do very much selling. I knew what I wanted. I’ve had one previously in another residence and I needed what they had. The installation went perfectly and we’ve had it right at a year. Since then, the water has had very good changes. We got a dechlorinator as well. To maintain the system, I put salt into the container. Kinetico has a good product in comparison to other companies at a very good price. So, you get your money’s worth.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 27, 2018

We were concerned with our water's cleanliness and the chlorine. So we got a water filtration system from Kinetico. My wife was there during the installation and it took about a half a day. It went well and smoothly. My wife was satisfied. The installer did a really good job. The system seems to be working really well. The water is softer and there are no streaks in the shower. My wife likes the system because the water is not as hard on the hair. Plus, we don’t have to buy the bottled water anymore. I would highly recommend Kinetico.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 26, 2018

I got a whole house softener filtration system from Kinetico as recommended. The system has been fine and I would recommend it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 26, 2018

The hardness of our water led me to begin researching for filtration systems. We purchased a whole house system from Kinetico and we've had it since March 2018. When the plumbing people broke the water system, we had to call Kinetico and get it repaired. Their representatives were good. Whatever the plumbing people broke wasn't something that's normally repaired, but Kinetico's repairmen were really helpful when they came out. They got it done and set it up again, so that was good. So far, we're happy with how the water is when it comes out of the faucet. It's definitely better.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 25, 2018

We have hard water and bought a Kinetico 15 years ago. It was having problems and then we switched to Culligan, but we didn’t like that at all. We told Kinetico to come, take it out and get rid of it. We bought a whole new Kinetico system. They did an excellent job with the installation and took less than a day to finish. We tell others to get a Kinetico all the time.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 24, 2018

There was rust iron in my water so I googled water softeners and I found Kinetico. They’re the only company in my part of the country. I had an appointment with one of their dealers that is in Boston, Georgia and they're a good little company. The rep who came to install was fantastic too. Every time I’ve called them or when I have a little problem, they came right out. They're Johnny-on-the-spot. They're great and so I’m very pleased. Now, we don’t have as much problem with the hard water in the house as well as with the clothes and dishwasher. So, our water has improved quite a bit with the Kinetico water softener.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 21, 2018

I had a good experience with Kinetico. I got a water softener and a part of that is for the filtration. But when they came and installed it, there was some issue with the valve. They came to check the water faucets after the installation and then I showed issue to them. They were supposed to place the valve to emergency shut-off between the main line and the water filtration system. But they never gotten back to me regarding that. So I called Kinetico up to report that nobody has called in to look into it. But after that, I never heard any. Except for that, the installation went well and since then, the water has been better. It's softer.

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Kinetico Company Information

Social media:
Company Name:
Kinetico
Company Type:
Private
Address:
10845 Kinsman Road
State/Province:
OH
Postal Code:
44065
Country:
United States
Website:
www.kinetico.com

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