Kinetico Reviews

I had interactions with the guys that did the installation of the system and they were great. They came out and they did their thing. We built a new home and they installed it while the house was being built. They asked questions before they did stuff to make sure they were installing them in the right place. Not all contractors ask questions before they do stuff. Some of them do things and then ask questions. When we had some water supply issues with our refrigerator that could have been the fault of the Kinetico unit, which turned out it wasn't, they came out and doublechecked their work. They were terrific to work with. They went beyond the call of duty. We had some other water problems with appliances. It's hooked up to the refrigerator and three other faucets in the house. Whatever we needed, they delivered on it.

Kinetico is an expensive system. In principle, it's the same unit as the one we had in New Jersey. It's a reverse osmosis water purifier. But this one has a larger capacity and it works at a higher pressure. It will filter more water per unit time than the Culligan unit would. It has a storage tank and if the tank ever runs out, it will replenish it faster than the one we had.

The installation was great. One guy showed up. He was here for an hour and a half. In and out. The guy called and followed up 30 days later, wanted to see if we had any questions. The little spigot that was by the sink that has the extra purified water was a smidge off center with the rubber washer underneath. So we told the rep, and he said, “It shouldn't be like that. I'll get a guy out.” The guy came out the next day, was there for 20 minutes, fixed it, in and out. No bill.

We had to get the three filters changed in the system under the sink. You gotta change them every year. We hit our year, and I drove down to the office. A lady walked me through how to do it. They had a sample there. She showed me how to click them in and out. That saved us 100 bucks from instead of having somebody come out and do it. We have soft water now for the whole house, which has been nice. We got the extra filter for the kitchen, so better water for the showers, and cleaner clothes when we do laundry. Look into Kinetico and see if the system works for whatever house and money you have. They are the best guys we've dealt with.

Kinetico went over the work order from the first gentleman, and they made sure it was all correct. Then they started doing the install. They did their work while I worked here at home without bothering them. At the end of it, they explained the whole system, how to turn it off if we needed to, and checking the salt on it. He also explained how the water system worked inside and what we needed to do to replace the filters for the K5 system.

They said that we wouldn't need to add additional salt once we got it to the right level for about six months. But it got to a point where I had to call for somebody to come out here and check the system because I was adding 3 to 4 bags every three weeks. They came out and said that the system was set on too high a level, so they dropped it a little bit. It hasn't been six months from that, and I've still had to add salt more frequently than I expected.

That aside, all my soaps, shampoos, and everything last longer. My skin is a little bit softer. When you wash dishes, you can tell that the water is not as hard as before. My wife also says that she notices that her hair is way better and much softer. When it comes to the upkeep, I had to do salt every two months and did the maintenance.

Kinetico is expensive because you have to buy Kinetico parts for maintenance. That's disappointing that they make the customer come back and they will make money out of that. That sucks. I get the filters. They charged me $250 to change the filter, which is crazy. But my local dealership of Kinetico is the only one that carries them. There's no way for me to buy it somewhere so I can just do it myself. Also, Kinetico tries to sell me the salt and at an outrageous price. I just do it myself. On the whole, Kinetico is a better system and I still recommend it. I’d just tell people, “Hey, just keep in mind that it's gonna be expensive to maintain and you have to do all the maintenance and all that."

One time, I called Kinetico's office. This was some time ago after we first got our water system. From time to time, we would take a sip of it, but we just didn't know if there was a certain threshold of a certain amount of the numbers. Are you allowed to just serve it as drinking water or not? What is the safe thing to do? We don't have one of the special water purifiers. I know Kinetico sells that system that you could attach underneath your sink. So, ours comes right from the ground through those big black tanks, and it comes right out our faucet that way. Inside of the salt tank, it has a label and it has different numbers and things and that's probably what Kinetico would want to know in order to give us the best advice.

Our well water was very rusty. So, it's just a joy. I walk into the kitchen sink and I don't have to see stains all over the sink or in the toilet. And the thing that was something I had to do before so much was the shower. And we found a product called Lime OUT, which is a chemical, so you'd have to put it all on the tub. And that worked well, but that's quite an expense in itself just to keep doing that, and having to be around the chemicals. Now, I just walk in the bathroom and it's beautiful and shining. The sinks and our dishes are good, too. Now, I don't have brown rings on the bottom of cups.

For all the years that we were living here at this house with just having the rusty water, we never had a washing machine hooked up. So, every week, I go to the laundromat and do our wash. So, not long ago, my husband brought me a machine. So, he's going to be hook that up soon and I can hardly wait to do the laundry because I know it won't get rusty clothes and it will be great. The system seems to be operating so well. It's a life changer.

All of the assemblies and connections outside of the tanks are built out of cheap plastic. The gaskets inside the assemblies sitting on top of the resin tanks are exceedingly cheap, and I was advised that the gaskets cannot be replaced unless one gets a full tank rebuild at minimum. Unbelievable! My best advice is to stay away from Kinetico. Expensive to buy, expensive to service/replace and poor longevity. And the cost of the salt that Kinetico dealers sell is a ripoff as well.