Consumer Complaints and Reviews
Purchased and renovated a home in 2007-08. Used Hardie Board for the entire outside. It was installed as directed. WAS pleased - Solid, quiet, insulating. BUT the guaranteed applied paint/finish has started to deteriorate (April 2017) - Meaning just disappear completely - In a couple of spots. I have tried to file a warranty claim because I'm afraid it will continue. The Hardie Company has done everything they can possibly do to make filing the claim excruciating. My claim has "Been submitted for review" but I hold little hope. DO NOT purchase this product. The surface does not hold up as promised and the company should be working for law enforcement - They are fantastic at throwing up road blocks. I live in the mountains of VA, so the weather is not too extreme. Not as advertised and not supported.
Hardie plank cement board stands up best and looks good, also comes pre-painted. Hardie plank is an upgrade over vinyl siding and looks much better. Pretty easy to cut and install. However, should include the saw blade for cutting when ordering large amounts of siding. Could also have the trim pieces in hardieplank siding? Or maybe a wood product made to use for the siding? So far HardiePlank siding still looks good and cleans well using a pressure washer, didn't have to use any soap. Resists damage from pests. House looks good compared to vinyl.
I am very happy with my James Hardie. It was very easy to install. It has a very nice texture so when I was finished installing my siding it was easy and a pleasure to paint. It took the paint well and was easy to cover. I have pressure washed it a couple of times and it seems to be holding up very well so therefore I am very satisfied.
It was fairly easy to install and looked very nice once it was completed. It looks professional and you could never tell that I did the siding myself. It is also very easy to clean, a simply spray with the garden hose cleans it. However, it was a tad bit expensive and I am on a budget. It also does chip easily which for the price didn't make me very happy.
The siding is eco-friendly since it uses renewable source. It looks great almost like wood, easy to paint and paint lasts longer. My painters were very happy that I chose this siding. Also, it is made locally which is a bonus. But they could make some more options with premade colors and making the siding even more realistic. Other than that, it is easy to care for and definitely less easily damaged than wood and especially vinyl siding. I have had it for 6 years and haven't had to do anything to it. So my experience has been great.
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I like the look and feel of James Hardie Siding and how it made my home look. It can withstand the cold weather we have here in the Chicago area, but I wish this would have been available at a lower cost. Other than that, it was a nice and welcome addition to my home and I would definitely do this again with them.
Hardie board does not fall apart. I have had to replace wood siding with this Hardie board and am very happy with it as it is very substantial and sturdy. It was more expensive than the wood siding I originally used but well worth it as there is no buckling like with the wood and not affected by humidity or rain and comes with base coat. Perhaps it could come already painted and maybe in more sizes too. So far it has not required cleaning. It resists any damage and also seems to resist bugs.
Easy to install with many choices of precolored siding and different patterns to choose from. Locally made in Plant City, Florida. The product lives up to its promises as being the natural looking siding with lifetime quality. Siding looks perfect on our house and will never have to worry about the product ever rotting out or getting termites in it. Also, the cleaning process is easy with a power washer. Would be proud to recommend this product for anyone.
It is easy to install and had a good price. I plan to buy and install it in future homes. Maintenance is easy to be done as well as cleaning. It looks fantastic. All the family like how it looks and functions. It is also durable and made of high quality. Everything worked great and in good condition. This is what I have been looking for to install and I would not consider other products instead of it. It is a highly recommended product.
We liked that it is very long lasting, very durable, and had a nice selection of colors. The pricing was well within our budget and we shopped around a lot of brands including discount wholesale stores. We also used matching Hardie board on our additional shed so that it would match the house and look just as good. So far we like everything about the siding. We shopped online for some pre-information and later shopped at a few stores and everything was just as it was represented online as far as value, price and looks. There were lots of colors to choose from which was a concern with some of the other brands because we wanted something that would blend well with our existing stucco on the front of the house. The siding has held up well to the elements. We can pressure wash it and it looks good as new. Also stands up to hurricane force winds with no problem.
I like that it's simple and straightforward to install. Also, it is nice that there are good power tools to work with it. All in all, it works well. It's keeps water away from the house and it is fairly tough. I only had two small complaints. First, a better way to seal the ends and joints would have been nice, but I can't think of any at the moment. The second issue I had was that since it is a type of cement product, the corners and edges were prone to crushing if I got a little too close to them with a nail and I guess it's not exactly a unique look. When I was done it had a really nice clean look. It painted well. It is easy to clean, but you have to make sure you never spray in an upward direction if you are using a pressure washer. Since it is cement it is pretty dang tough. It's pretty well resistant to dents and dings. If you do damage it though, it can be a real hassle to fix. No harder than most other systems, I suppose.
Quality was a priority for the makes of this product. Handsome, easy to clean, resists damage and was the type of product I was looking for and chose after much research into this industry. I love how my house look with this product in place and would use it again. They were helpful and went out of their way to make sure I was helped and knew how to do everything in order to make things work on this project. I was really pleased with the product and would recommend it to people seeking to do the same work on their house as this was a great product to use for the project I used it for.
Fiber cement is an excellent firm and good quality, long-term work, would never deteriorate. Something which is going to last - they did work on time and I am satisfied. However sometimes you see indifference of firm representatives to client specific customized desires. Excellent look - nice and tidy, looking perfect... No need to redo it. Looks like it is going to stay. James Hardie is prestigious firm and something which would guarantee result.
The insulation value of this product is superior to traditional vinyl siding yet it is still affordable. It looks much nicer than counterparts in its price range and is widely available. I live in Southwestern Ontario so we see a swing from 30+ degree summers to -30 winters. After 3 winters installed there is no visible wear to the siding. I haven't had to do more than spot clean. Rain seems to keep it looking good. How it looks is one of my favourite things. I would have liked to purchase it in a bolder colour (royal blue or fire engine red). But this is not exclusive to the James Hardie brand. Most siding only comes in more neutral shades.
The quality was really good for the price of everything and it had a good colour selection as well. I think the siding made my house look really nice after everything was completed. I liked how it was waterproof and the quality was only great. I got really good customer service which really helped me out through the whole thing. If everything was cheaper that would be good too but everything was good.
I like its durability and low maintenance. Also like the factory done colour options makes it an easy sell to clients. Less work for me to install and also like all the different patterns and sizes it comes in. Like the look, easy to clean and timeless and very low maintenance. Once it's installed I know I can leave the project and won't be called back for repairs. But it is hard to fasten using staple gun making a bit of a slow process. Maybe there should be an easier install methods provided by Hardie as roofing nails take too long and the staple gun is inconsistent.
I like the durability and quality of the product. It looks very nice and gets a lot of compliments from the neighbors. They had so many different colors and options to choose from which made it nice. It looks great and has held up well through the seasons of different weather. It's not difficult to clean or maintain. The color has not faded, looks like day 1. The cost was kind of expensive but worth it in the long run. Nice quality comes at a cost, but it won't need replaced for quite some time. It's a good feeling knowing that I don't have to think about that for a while.
My bucket list included restoring a very old house we have on our country place. I did it myself, rank amateur, I chose HardiePlank. I watched a few siding companies install it and that was my lesson. It's been 16 years since I put it up AND it's still there. I used Sherwin-Williams paint. No warping, dissolving or whatever.
The home is 100 miles West of Houston and there is humidity, rain, droughts, and intense sun in the summer. I wrapped the house in traditional tar paper. Every three feet I put a 1X6 vertically to attach the plank to. This left a dead air space for added insulation. The hot air rises from the bottom to top naturally and out the attic. Used a digital thermometer to check temp. West outside wall in July measured 115 degrees. Drywall inside approximately 5 inches away from outside spot was 75 degrees. Used R12 in west wall as the sun goes down that way. Only regret is I wished I'd used 2X6 for studs on the west wall. Enjoy your success James H, you earned it.
I first installed Factory painted Hardie plank lap siding in 1990. I am a licensed contractor of 30-plus years and unfortunately I resided six houses and an apartment complex with James Hardie ColorPlus lap siding, all of which failed due to thin, inexpensive, improperly applied factory paint. This product is not suitable for any climate - I installed 12,000 square feet in Boulder Colorado at 6000 feet altitude, dry climate failure, Omaha, Nebraska wet climate, humid just like Louisiana and Georgia in the summertime, failure.
On the Boulder Colorado job a representative from the factory in Fort Collins came out and dumped the air tanks on my compressors and yelled and screamed not to shoot FN water into my product. When you compress air it will condense moisture inside the tanks and they are dumped daily by any professional worth his salt. That was the last time I used the pre-painted product. It comes on pallets with individual mylar film protecting each panel and even in that dry climate covered thoroughly and completely every evening the next day through capillary action the siding would be wet. Within for 3 or 4 days it started to stink from bacterial growth.
Every one of the ColorPlus jobs had to be primed with a Killz primer, thoroughly caulked and painted with Sherwin-Williams super paint. My commercial clients still specify this product, I will only bid jobs for unprimed raw material which I can thoroughly seal prime and use an high quality paint to finish. As long as you completely watertight the entire installation from Foundation to Roofing you will have no problems.
We first had our Hardie siding installed 10 years ago by a local contractor. After less than 5 years, we had several places that began to peel. I called the contractor and they said it was not their issue, so I wrote to Hardie with photos and after a short period of time, they sent out a representative. Two gentlemen from Hardie did come out to inspect the problem and sent out a shipment of new siding for the places that were peeling. They did explain that it was initially installed incorrectly so they did the necessary repairs and we added gutters, etc. that were missing. Well, it has been just 5 years and we are having the same problem, peeling of the finish! It looks horrible and we will have to repair before we move. I hesitate to contact Hardie again after reading all of the posted problems. My husband will never recommend this product and should there be a class action, I will gladly participate.
PLEASE!!! Don't touch this produced with a barge pole. My first house we had Marley cedral weatherboard put on our house. For our 2nd home, we thought we will clad that property as well. Our builder merchants advised us to use HARDIE PLANKS instead as the builder merchants have ceased using Marley because it was cheaper. When I went to check the colours at their store and THANK G I did and not ordered it over the phone. They are absolutely rubbish. Very thin over twice as thin as Marley. The price was 100 cheaper for 60 planks 936 compared 1,000 Marley and the wood effect on Hardie is cheap and nasty. So for the sake of 100 more Marley is the best. So PLEASE don't use this cheap and nasty product from USA. Now in the UK.
Warning!! Don't buy James Hardie Products! After dealing with James Hardie company I need to share our story. In 2009 our 50x60 shop was completed. With the recommendation of our builder we chose to have Hardie Plank siding put on our new building. This is where our trouble began. Right away the caulked seams split. We had it re-caulked and repainted the areas. In 2007 the siding began to fall off in places. The contractor replaced the missing/broken boards, face nailed, re-caulked and painted those areas.
In late summer we contacted the James Hardie Plank Regional Representative. My husband was stood up on four separate occasions when this man said he would bring a case of caulk and look at our building. Three weeks ago, in desperation, we decided that we would just have to face nail, re-caulk and paint the entire building ourselves. We arranged for a hydraulic lift, as it is a two story building, purchased caulk and paint. We were ready to go. On closer inspection we found that the previously face nailed areas were loose once again!
At this point I was overwhelmed with the idea that we would spend the time and money to protect our building and the siding will eventually fall off anyway! I texted photos to the builder who contacted his supplier. The supplier called me and I told him about our frustration with the Hardie Plank Rep. He said he would make some calls to get the Hardie Plank rep to come look at our issues. Lo and behold the rep contacted me that afternoon. Although he had no recollection of ever hearing of us or our problems he set up an appointment for a week away. (We forwarded his emails to help refresh his memory). This time he showed up. He took many photos and said he would get back to us the next day. Five days later he called and said we would have to file a warranty claim. I asked for his photos, since I thought he would captured our problems. He said we could just take more and the forms are available on the website.
I completed the form and required documentation, which included proof of ownership since the building was build, receipts and and 20 photos. We mailed it off with tracking so that we would know when they received it. It took five days before we got a call from the claims department. Stephanie Carter from the Claims and Warranty department told me over the phone that none of the issues we we having are covered under the Hardie Plank warranty. It was 100% problems from faulty installation. She listed such things as the product mirrors the substrate, high nailed and not nailed to the studs. She also said that when it became loose the first time and boards were replaced that we should have used the "Pin back method" with finishing nails. I asked that she put this in writing and she said she would email me the letter.
What we got was short letter that said that none of this is covered under the warranty. None of the things she told me about faulty installation were mentioned. I called her back today and asked for those things to be included. She flat refused! She said we would have to hire a certified home inspector to remove the siding to prove those things. My question to her is "How does her review committee know it is faulty installation without coming to look themselves?" Out of the goodness of their hearts they will reimburse us for any defective boards (but remember she already told us that none of it is covered under warranty, therefore they probably won't ever reimburse us).
When I said, for the third time, that we are being screwed by their lack of backup she hung up on me. We don't know what else to do so I decided to write this scathing review. Also when I paint a warning in bright red 6 foot letters across the building, so it can be viewed from the highway, I will post photos on social media. Don't buy any James Hardie Product!
We installed Hardie Plank Evening Blue on the house. They put on the matching caulking and it look great but ONLY for a few months. Each and every one of the seams is discoloring. Now I have a house with brand new siding looking like bird poo all over. Our contractor has contacted both Hardie Plank and the caulking rep and neither of them is standing behind the product. They told us that this sometimes happens but it is NOT COVERED under the warranty. They are not even willing to paint the seams with a matching color to solve it. So I have a new house that needs to be repainted just a few months (not even a year) after the product has been installed. This is a completely defective product and the manufacturer is not standing behind it when it should. Not recommending it to anybody.
Hardie board is GARBAGE! James Hardie should be ashamed of himself for selling such a ** product, in a few years when people have to take that garbage off, it will end up sitting in landfills! Go back to the drawing board James you are selling cardboard! Your product is a joke!
I went with Hardie Plank because I was told it has a 50-year transferable warranty... well... after 10 years it started to fall apart. Literally break into small pieces and fall off. I called Allied Siding & Windows, Tomball, TX, the official installer. He refused to honor the warranty, even though they installed it. They made every excuse in there was to make. It has been seven months and still excuses. I asked for the Hardie Plank Rep to come out... no luck. I would consider another product.
Installed Hardie Plank siding on my farm house approx. 12 yrs ago... Installed by my contractor who sold me on the idea. He is no longer using it and I will never use it again. My brother is in the process of building a new home and I was successful in talking him out of it. The weather side of the house had some delamination of the product. We have to remove it and had enough in the attic from the original job to replace it. Some of the trim we bought did the same. We replaced the trim with vinyl. Wish it was available at the time... The garage was built 4 yrs after the house was done. We used a painted white Hardie plank and painted over it and it seems ok... Yes it has a warranty but after you deal with all the BS you're better off buying a better product. I am sorry I didn't use a good vinyl siding. Just painted the house this summer and had to do a lot of repairs. Never again. This stuff is not made for PA climates.
My wife and I built a new home in Texarkana, Texas in 2012. Upon the recommendations of the builder we chose Hardie board siding. Worst mistake we could have made. Cost was higher than brick. Siding is very brittle. It expands and contracts with weather changes leaving gaps and cracks. Impossible to repair breaks economically. Hardie board actually decreased the resale ability of our home. I have nothing positive to say about this product. I later learned that the contractor received a kickback from the local Hardiboard suppliers. Very poor product.
I have just spent the day sort of stripping HardiePlank off the front of my house. I say "sort of stripping", because most of it crumbles off in my hands. I had the house built 15 years ago, by a professional contractor, who suggested HardiePlank for Its long term sturdiness and warranty etc. It was painted and looked great. But at least on my home, it started flaking off and splitting (vertically, like layers of shale or mica would). Very visible within ten years, and gaping holes were visible in 12 years. Very difficult to register for a warranty complaint, and they didn't honor it. This was an area below the gutters which was supposed to have been protected from water, but probably got some runoff from the upstairs porch (so maybe some grout runoff, but nothing extraordinary). I wouldn't use it again.
I bought a house in 2006 that was constructed and sided with Hardieplank in 2004. Shortly after purchase I noticed that all the boards within a few feet (not inches, feet!) off the ground or the roof-line were coming apart like wet cardboard. Supposedly the reason is that when water splashes where the planks overlap, it seeps up behind the painted parts, and as we all know, if Hardie board gets wet at all, ever, it falls apart.
I've since re-sided one gable wall of the house, using matching Hardieplank that I got at a reasonable price after the local chain store got so many complaints that it discontinued all fiber-cement siding. To install it, I pre-painted three coats both front and back of every piece with Benjamin Moore's top of the line paint, pre-drilled every piece, hand-screwed with stainless screws every piece, installed over every screw and behind every piece a rubber grommet to prevent any kind of moisture build-up, and used Azek PVC board instead of Hardie for the bottom four courses. That wall of my house has to be the most labor-intensive siding job in the country. And two years later, it looks beautiful.
But corrugated cardboard would look equally beautiful after being handled like that. And that's what it comes down to. Hardie Siding is difficult-to-work-with, impossible-to-cut, carcinogenic-when-breathed, brittle, heavy, very expensive cardboard. That this was ever sold as some kind of "improvement" in siding is a fantastic swindle. Hardie ranks among the great con-men of all time.
Over 15 years of Outer Banks sun, salt, wind - repainted only once (at about 12 years). Nothing but good things to say. Little to no fading or discoloration. Lots of renter's hands around the pool, cleaned easily. Only issue was the bottom edge got hit by the picnic table bench, and crumbled off a small section. Can't easily fix that. About to build another house. Will likely use Hardie again.
ConsumerAffairs Research Team
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James Hardie Industries Ltd. manufactures concrete fiber siding. The company has roots going back to 1888 and is headquartered in Ireland. Hardie products are available in Australia, Canada, Europe, New Zealand, the Philippines and the United States.
- Material: James Hardie siding is made of concrete fiber, which is specifically designed to withstand the effects of weather and temperature changes. This material is not attractive to any pests, so it will not be damaged by termites, woodpeckers or other animals.
- Fire resistance: James Hardie siding is not combustible; therefore, it won’t add fuel to a fire. It slows down fires that start outside the home, giving residents additional time to evacuate. Many insurance companies offer a discount on homeowners policies if the home has James Hardie siding.
- ColorPlus® Technology: Consumers can choose to have their siding finished with a paint with ColorPlus® Technology before it is delivered to them. This manufacturer applies the paint to all surface areas and warranties it against peeling, chipping or cracking for 15 years.
- Free sample: Interested consumers can visit the James Hardie website to request free samples of the company’s siding. They can receive three samples in the colors and textures of their choice.
- Weather barrier: The company also manufactures HardieWrap weather barriers. This product creates an additional barrier between the home’s interior and exterior. Weather barriers help keep out moisture and improve insulation.
- Best for anyone looking for long-lasting siding.
James Hardie Siding Company Profile
- Company Name:
- James Hardie Siding