About James Hardie Siding
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We live in an 1890 farmhouse and it asks a lot. The Hardie team knew what they were doing and helped us to understand how their process and product work and the costs and benefits. The installation team was capable and focused, the site coordinator was super busy but still patient with our questions and concerns. Our original contact person (Jared) was well informed, comfortable to talk to, and followed through on our experience. Overall we were delighted. We could have paid better attention at the start and saved ourselves some awkward moments, but we really love how the work turned out both on the roof of our garage and the siding on our house.
I purchased a new home 3 years ago with James Hardie siding which at the time looked great. Seems to be a expensive durable product except for the fact it has a terrible fading problem within a short period of time. I was told fading is not covered under the warranty. I live in South Carolina and all of the neighborhoods in my area that have this product seem to have the same unsightly problem. I would not recommend this product in any way unless you like to spend your money or free time doing a lot of painting.
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We are a military family and returned to the States in July 2021 after 8 years of being deployed overseas. Previous to that, we had never lived in our home as construction was completed while we were deployed. We arrived to discover water damage. In an effort not to incur further damage we replaced the siding as quickly as possible, including some structural framing. It is currently sitting NEXT to the house. Our HardiePlank was installed by 84 Lumber in Eighty Four, PA and a James Hardie partner in the “We Build America” initiative. A claim was made to James Hardie as there is a 30- year warranty. This was denied as “the siding has already been removed and replaced and there are numerous installation errors present”. 84 Lumber in Eighty Four PA has stated the warranty on their installation was 4 years from completion. I believe this is an example of big business taking advantage of individuals while we are doing the work to allow them to have their businesses. Makes you think about service and ethics.
I love the siding, looks durability but I had higher expectations for their customer service department which is poor to say the least. They care more about their distributors/suppliers than the people that buy their product. I would not recommend this product solely based on their customer service.
BEWARE before you use this siding!! I bought my manufactured home brand new 20 years ago. One of the selling points I paid more $$ for was this Hardie plank siding. I have big cracks and even holes after only 10 years of a "lifetime" siding! It is continuing to get worse and worse, with my insulation now showing where a big piece just fell out! I would NEVER buy with this siding again! (And it is not easy stuff to work with, either, so not even sure who or how I can get this fixed!!) :(
After spending hours and estimates from numerous contractors, we made the decision to side our entire house by James Hardie. We were very happy with the initial appt by their top salesman, Patrick ** who spent time answering our questions and showing us samples and finished work. We were even more impressed when the work was scheduled and their team showed up. We have never seen a group of hard siding guys (Russian team) who were here everyday & put in a long day til 5pm. The finished house is AMAZING. It looks like a brand new house and we've received so many compliments by neighbors and folks driving by. I would never consider going to anyone else or any other company. I would rate them well beyond a 10 on the scale.
For those of you having the same fading problems with this siding, fight back! Keep sending your information to the warranty department. Don't stop. Find the information for the head of the company and send it to them again and again. This company is putting out a horrible product with the ColorPlus paint job and they will deny any claim no matter how you document it or how many pictures you send them. Fight back and keep sending it in.
I got the siding installed in 2014 and very happy about it. It is strong. The material is not expensive, but installation is labor intensive. Their instructions are over 100 pages. And seems that every time when they get notified of problems in the field, they modify the manual. Guess it is their way of reducing warranty costs. The fact is the material cost is almost the same as Masonite which is made of paper. And Masonite can last over 30 years with proper painting etc. So if the installer put them on not 100% correct, I think it will still last 50 years, I put a small scrap piece in a bucket of water for months, and no damage. Local Lowe's put a piece in a bottle of water for years, and ok.
Hardie does not allow any faucets, electric box, electric outlets, cable box, roof shingles, wood deck touch the siding, so had to build a PVC frame around all of these. PVC can touch the siding. So more work. My installer painted all the cut edges. But they did not paint the edges at the wall corners claiming the caulking would protect it, and that was how they were taught in Hardie classes. So I called to meet the local Hardie rep. Very aggressive person, claiming he took care of the whole New England, and that was the right way. Did not want to fight with him, just paid some cash to the installer, asked him to paint the edges. Then called James Hardie factory. And they said the guy was wrong, would called him to straighten him out. All the cut edges, the installer painted them. But the edges at the corner where they would
The ColorPlus Hardie plank has a 15 year warranty. After 5 years the paint started fading everywhere - sun shid and shade side. We sent in proof of purchase, tax bills, purchase agreement for our home, and the requested three photos. The warranty was rejected because it was normal. We were reminded that if we painted over the Hardie plank the entire warranty was voided. This must be for the 30 year warranty on the boards, since the paint warranty is not worth the paper it's printed on.
Whole house has siding shrinkage and is causing leaks. Warranty is a lie in my opinion!! They do not support their product and do not care about their customers. They are extremely rude to work with and I regret buying a house with this siding.
James Hardie Siding author review by ConsumerAffairs Research Team
James Hardie Industries Ltd. manufactures concrete fiber siding. The company has roots going back to 1888 and is headquartered in Ireland. Hardie products are available in Australia, Canada, Europe, New Zealand, the Philippines and the United States.
Material: James Hardie siding is made of concrete fiber, which is specifically designed to withstand the effects of weather and temperature changes. This material is not attractive to any pests, so it will not be damaged by termites, woodpeckers or other animals.
Fire resistance: James Hardie siding is not combustible; therefore, it won’t add fuel to a fire. It slows down fires that start outside the home, giving residents additional time to evacuate. Many insurance companies offer a discount on homeowners policies if the home has James Hardie siding.
ColorPlus® Technology: Consumers can choose to have their siding finished with a paint with ColorPlus® Technology before it is delivered to them. This manufacturer applies the paint to all surface areas and warranties it against peeling, chipping or cracking for 15 years.
Free sample: Interested consumers can visit the James Hardie website to request free samples of the company’s siding. They can receive three samples in the colors and textures of their choice.
Weather barrier: The company also manufactures HardieWrap weather barriers. This product creates an additional barrier between the home’s interior and exterior. Weather barriers help keep out moisture and improve insulation.
James Hardie Siding Company Information
- Company Name:
- James Hardie Siding
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