IRobot is a technology company that specializes in autonomous robots that clean inside and outside the home. Designed with ease and performance in mind, their products include four Roomba vacuum models, two Braava mops and the Mirra pool cleaner.
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Horrible... horrible... horrible experience with this product and iRobot Customer Service. If you were not aware, this product fails miserably on carpets or rugs that have light and dark areas together. The unit is unable to deal with the contrast and your carpet will not be cleaned. You will only discover this shortcoming AFTER you purchase the item. By the time you figure this out, you may no longer be able to return the unit, unless you purchased from Costco. iRobot won't warn you as they don’t want to risk losing your business. This means you need to vacuum by hand, which defeats the purpose of buying one.
iRobot knows all about this (https://bit.ly/2H1WV16) and is working on a new model to replace this inferior technology. In the meantime, this is the best they could do and knowingly pawn this off on customers. They have chosen not to work with customers like myself who have been impacted by this issue. It also gets stuck easily under furniture meaning the job won't be done when you get home. Other than that, it works fine on other surfaces like hardwood and light carpets. This explains why you will see some good reviews on this product.
I bought the iRobot Roomba 675 thinking that the robotics technology has been advanced in the vacuums. But to my disappointment is not more than an advanced remote control device that doesn't justify the high price. Docking to the charger station is a joke. Sometimes takes an hour to dock. I don't know what technology they are using but apparently, it doesn't work. Also, don't pick up the dust at the corners despite the claim of that the side brushers is for that purpose. It was a failed purchase for me and plan to return it.
My husband purchased a Roomba 614 for me for Christmas this year. Sadly when we tried to set it up it kept giving us a charging error message 1. Roomba troubleshooting and customer service were absolutely 0 help when we called and advised us to take it back to the store we purchased it from. The store was not able to help us as they are supposed to send the faulty ones back to be repaired. After 10 phone conversations to Roomba by ourselves and the store we purchased it from, Roomba will not stand by their product and the store will refund our money. Will not purchase another one from this company and are not able to confirm or deny the vacuum performance due to the fact it never worked.
We purchased 2 iRobot roomba vacuum cleaners at Costco. One for the downstairs and one for the upstairs. The downstairs one ruined the edges of our $24,000 dollar Persian Rug. The one upstairs chipped our hardwood floors. Needless to say, we returned both of them. Buyers be careful.
This is the worst vacuum purchase I ever made. Beware everybody. Do not buy these robotic vacuums. Here’s why... 1. You have to completely clear your floors... electric cords, cat towers, curtains that hit the floor, area rugs. It will get caught, get stuck or completely break the machine. 2. You have to babysit the vacuum. It gets caught and stuck in one place. 3. It never cleans your floors. Sporadic pickups. 4. Your pet's tail can get caught in it. 5. It breaks very easily. 6. Expensive. 7. Marks up your furniture by banging into it. 8. Scratches hardwood floors. 9. Scratches and nicks baseboards. 10. “Placebo effect." Just because you hear a vacuum running doesn’t mean it’s cleaning. Do not buy this defective piece of garbage. It will ruin your house and forget cleaning your floors after 90 min of this waste of a machine that damaged my house. I finally pulled out my Swiffer sweeper vac and did all of it in 30 seconds! Need I say more?!
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Beware! Although it works as advertised in sweeping up dust and dog hair it does not seem to have a safety sensor to turn itself off when something goes wrong with it. The front guide wheel got stuck and would not turn. As a result I have visible scratches in 3 rooms of my newly refinished hardwood floors. Heartbroken. Returning my new iRobot Roomba 677 to the store and hoping the company that refinished my floors can repair the damage.
I have had my iRobot for a year now and love it. I have three dogs and three cats and it picks up all the hair. It saves me a lot of time cleaning. I had some problems with mine and the customer service was great. I just emailed them and they got back to me right away. They ended up replacing it. Have nothing but good to say about my Roomba! Great Product and Great Customer Service.
Don't waste your money. At best, it was like asking your kid to vacuum. Roomba just ran over the middle of the room in a random pattern. The dustbin is also ridiculously small, and needs to be emptied after every session. (Although I think they have addressed this with their new docking station) If you have long haired cats or dogs, forget it. The brushes get clogged up after just a few uses, the motor is so weak it doesn't take much pet hair to stall it... and you will spend more time cleaning the brushes than you would if you just vacuumed the floor.
After a few weeks, the "cliff sensors" stopped working, and the robot would just sit there and beep. There is no way to disable these sensors, (I have a single story house and have no need of them) I eventually got it to work by taping white paper over the sensors to disable them... that worked for about a week, before it died altogether. It was such a hassle keeping the thing operational that I just threw it in the dumpster and went back to vacuuming. Don't waste your money.
We really love our iRobot 980. It does a great job keeping our floors clean. The only thing I have a problem with is the marks it leaves on my furniture legs. There needs to be a bumper guard on the edge to protect from marking up furniture.
My Roomba was a lot of fun for 3 months. After that it started acting finicky. Customer service sent me some replacement parts that didn't really solve the problem. Then they sent a new battery that didn't solve the problem. Then they sent more parts and nothing worked. I asked if I could return it and they said, "No." So I have a box of Roomba parts that are useless.
I am a gadget freak and have a particular fondness for vacuum cleaners (don't ask). We currently have two regular excellent Shark vacuums, one for each floor. I am the person in charge of vacuuming when we are having guests. (Even if the house was vacuumed a few days ago!!) When my wife asked me what I wanted for my birthday, I told her I wanted to try a Roomba so that I could have "someone else" do my vacuuming duties. And that is what I got.
I am simply amazed at how well this thing works; how it is able to work its way around furniture; how it returns home when the cleaning bin is full; how it returns home when it needs re-charging; and how well it cleans; and the kind of "map" it provides of the area it cleans. Way more effective at cleaning that I could have imagined for such a vacuum with a motor that pales in comparison to that on our uprights. It most certainly picks up the dog hair and regular dust and is able to navigate from carpet to hardwood to rugs with fringe quite easily.
Is it perfect? When compared to me vacuuming with our regular vacuum, no but way more than good enough and perfect for doing the job between our semi-weekly SERIOUS vacuuming --- or when guests are coming. I also take all of the chairs around our eating table and kitchen bar area and set them up on the table and counter. Necessary? No but when I vacuum, I move them out of the way so I could at least give the Roomba the same chance. We close the doors for those areas we don't want cleaned and use the "invisible wall" for another part we don't want cleaned.
We got the 2nd from the top model (960) and it does everything we need... And then some. There lots of options on the iPhone app to control it but, for example, we don't set schedules as we want to be able to move things around first and to ensure we have closed the doors, etc. The only anomaly I have experienced is when I moved it upstairs to see how it would do. It must have gotten confused but while it got the area incredibly clean, it never stopped and cleaned for over 6 hours. It has never done anything like that downstairs. HIGHLY recommended. Very highly.
This experience is in my completely renovated home. (Everything is new except studs in the walls.) This machine has left black marks from the plastic body on all of my white baseboards. I wipe off the body each day, so it is not dirt. All baseboards will need to be repainted. It has also climbed the metal pedestal bases of all my chairs, scratching them to the point that they need to be replaced. (These were new also). I am unsure how the machine is able to do this since it cannot propel over a piece of tortilla chip on the floor. I would advise against ever purchasing this item.
All that I can say is that I am simply amazed. I had serious reservations about spending money on a Roomba 960 but the reviews were all so positive, that I decided to go for it. We have lived in our new single story 2,000 SF home for a little over a year. With a back yard and two dogs the tile floors required daily (and sometimes more) sweeping to remove all the dirt, sand, grass, hair and dust bunnies. I was getting tired of all of the furniture moving and cleaning each and every day and decided to give the robot a try, knowing that I could return same if not satisfied. It arrived only 3 days after placing the order directly from iRobot. I programmed it to do the entire house, (except for the master bed and bath whose door is kept closed at night due to its separate A/C system), at midnight. The bedroom and bath are done independently several times a week during daytime hours.
Each and every cleaning during the week that we have had "Doc" (short for our "documented" worker) has produced a full dust bin. Stuff just seems to appear under furniture, in corners and at entrance ways each and every day, but "Doc" is able to find it. Since we have no carpets, it takes only an hour and a half to do the "midnight" cleaning, all on a single charge. He has gotten stuck twice. Once on a low hanging electric cord (which we now have elevated) and once by jamming himself under the refrigerator door. While I did get an alert each time, without a sound associated with it, they were overlooked until I awoke in the AM. We may eventually program him for only 4 days a week, but only if and when I can walk the house barefooted without having the bottoms of my feet pick up dirt and debris... something that would continuously happen when I was doing the sweeping and swiftering myself.
They don't mention the fact that the vacuum won't clean dark surfaces. It thinks the dark surface is a cliff and they don't allow the cliff sensors to be shut off. I would never have bought this if I had known about it not being able to vacuum black carpet. This is what they said, "Whenever Roomba approaches a dark surface, Roomba can mistake these surfaces as cliffs or drop off and will try to back away from it or eventually stop with an Error 6 code. This is unavoidable, in certain situations we recommend that Virtual Walls be used to confine Roomba to desired areas. We do apologize, but there isn't a way to disable this feature with the cliff sensor. We do understand that the carpet is one of the most important things to be cleaned. We have noticed that some customers increase the lighting by opening windows and adding extra lights etc in the areas that has the dark surfaces are and it worked for them."
We have tried every way to get help repairing our 805 AeroForce unit nothing happens. American English is not used for verbal information... Online info does not seem to exist. Time lost trying to overcome this problem has gone into hours and still no help. Do NOT buy direct from company. Purchase thru COSTCO ONLY. They issue credit and take cleaner back.
I contacted iRobot regarding a Roomba 980 (top of the line model at the time) and how I was having an issue with it no longer working after it ran over a "semi-liquid mass" (dog poop, though I didn't tell them that). Even though I had bought the unit new from an eBay vendor, as opposed to an "authorized vendor", they still replaced an $800 unit no-questions-asked. I just had to pay for return shipping on the damaged vacuum. They were not under any legal obligation to replaced the vacuum because I had bought it from an unauthorized third party, but they didn't question the purchase or the "extreme" circumstances in which it was damaged. Good for them. Good customer service, very honest. Very pleased.
Roomba 980 - While iRobot continues to develop technically somewhat sound products, don't count on their technical customer service to help you in any way. First of all their English is very poor. 2nd they are very poor listeners. iRobot might as well automate their technical support. No difference. Do not connect to their cloud. It is unsafe. Treat their products as disposable and price is all that matters when considering robot vacuums. I should have done more comparisons. They are quick to sell you more parts to throw at a problem, but not technical enough to go beyond a script they are given.
I bought my first Roomba in 2006. It worked great for the first year, and it was a novelty that I was completely taken with. But after the first year, it ran less and less between chargings. iRobot suggested that I replace the battery, which I did for about $49.99 (as I remember). It never ran for more than 50 or so minutes after the replacement, and after a few months began to do strange things, like run around in circles, or go backward & forward in a straight line. When it began to buck (like a bronco!) I contacted iRobot. (And yes... I did clean it after every use & regularly picked out the hair & lint).
iRobot doesn't have a service department, nor could/would they recommend a company to service my Roomba, so I took my chances & sent my Roomba off across the country to a company that promised to recondition it & replace the parts, for $199. When I got the Roomba back, it worked fine for a few months, and then died. I was pretty down on the product at that point... after spending so much on the initial product, then on the battery, then on the reconditioning, I felt that I should be getting more out of the product than 3 years of acceptable service. I replaced it with a corded vacuum.
When the corded vacuum began to need more service than it was worth, I went back to the Roomba & bought one in the 800 series. Again... worked OK for a while, but then only ran for about 30-35 minutes before needing a re-charge; at this rate, it took me all day to get the place "swept", and I decided it wasn't worth it. I docked it and have used it rarely since then. In short... not worth the price, since you really need a solid, dependable vacuum/sweeper for the regular cleaning, and this is a lot of (expensive) trouble for in-between maintenance.
Our iRobot Roomba 960 has never worked in the 16 months that we have owned it. Even when brand new, it would never clean the whole house and would die at some point. When I called customer service, I was told that our house is too big and that I couldn't expect it to clean that much area. That's utter nonsense -- the house is only 2750 square feet. Nonetheless, we closed off all areas of the house except the living room, the dining room and the kitchen -- about 1000 square feet and the darn thing still died without recharging.
I have been in contact with the customer service folks for about ten days now and have jumped through all the hoops they have suggested, to no avail. It will run about 80 minutes, but refuses to dock and re-charge, so it just dies somewhere. It has also never thoroughly cleaned the house, but rather jumps from room to room without finishing any of them. This product has been a big disappointment and a complete waste of $800. We wouldn't get another one, no matter how much of a discount they offered us. Live and learn. Caveat emptor!
I bought my Roomba (iRobot Roomba model 891) about 3 weeks ago, and I have used it 8-10 times already on our hardwood floor. My wife noticed that there are scratches, long scratches, a straight line and some are curve and some are round. Especially where the runner were, (I removed the 2 runners in the hallway to wash them, and then I closed all the doors and blocked off the entryway so the Roomba can just clean that area). And that's where my wife noticed the scratches. And then we survey the whole house and my wife was right, there's scratches all over the house (1st floor is all hardwood flooring) from the living room to the kitchen to the family room to the hallway and all the 3 rooms downstairs. They all have scratches (most are straight line scratches, these scratches are hard to see, you can see it in an angle and if light is bright).
I think, there's a flaw on the design of the front wheel, which is made of hard plastic and about an inch in circumference, I think somehow it gets stuck while the 2 rear rubber wheels push it. I checked underneath the Roomba and that's the only part that have caused the scratches. Please email me if you have the same problem I have. I have made the complaint to iRobot company and I would like to file a claim to fix my hardwood floor. And it would my case if anyone has the same problem.
I bought a 900 series robot on 2/24/18. It worked for less than a week and started giving error on a part. Of course they took over week to ship such part which was not the issue. I owned an iRobot over 10 years ago. The company has changed and currently has foreign call centers and nonexistent customer service. Today I received replacement 960 robot & may not keep it. It is an expensive item and the company does not seem to care about its poor customer service.
We like our vacuum but she gets stuck under furniture. We do have several virtual walls. It runs out of battery power before it finds home. Sometimes it has a hard time finding home before it runs out of power. Other than the above it is doing very well. It would be nice if we could upgrade without a huge expense as we are a loyal customer.
We bought Roomba 980 14 months ago. It has finally died. There is no service for it. It must be replaced. iRobot/Roomba is offering $100 off another Roomba 980. Fail. We paid $999 for Roomba and after 12 months we had already replaced the filter and extractors 10 times at $69. 2 months ago, the left wheel died, so we bought a new one for $29. The day the wheel arrived, the cleaning head died, costing another $59. A week later, the battery died! That was $79. The "better" battery cost $99, but we opted for the one that came with our unit. The same day the battery was installed, the charger died! Another $59! 2 weeks ago, the fan motor, costing us another $15. During this time of continual breakage, extractors were replaced another 2 times and the filter once.
Then last week Roomba would have no more and simply stopped working altogether, spinning in circles and docking continually. That's when Roomba offered us a $100 discount on a new Roomba 980, as they do not have service repair options available, only new ones, which will also break down after warranty expires. We regularly cleaned and maintained Roomba on a weekly basis and did nothing but spend spend spend on it, just to have it die right out of warranty. I would recommend avoiding the brand entirely and getting some old fashioned exercise and vacuuming the traditional way. We were lazy and it cost us almost $1500. Don't make the same mistake we and countless others here have made.
It does a great job on level ground and really keeps the dust and pet hair cleaned up. It is a bit loud if you are on the phone, etc. For a small machine used daily it really helps with light cleaning!
Bought a $600+ Roomba and only used a few times in past two years. The sensor was broken. The tech engineer said it's not repairable but I can pay $320 to get a replacement one. Why I pay another $300+ to buy a poor quality product? This is ridiculous.
After just over 2 years, my iRobot Roomba 700 series started giving me the ‘brush cleaning’ error. I maintain my Roomba well. It opened up the casing and gave it a clean. Eventually I became an expert in disassembling and reassembling my Roomba as I opened and cleaned everything (including gears, sensors and every part I could remove)! Eventually I contacted iRobot via chat where it was recommended that I buy a new cleaning head, which I did. I assembled it when it arrived and still, no dice. It wouldn’t clean longer than 10 minutes and was doing it in weird cleaning patterns and then errors out again. I once again contacted iRobot customer service and the rep called me at home to help. It was recommended that I needed to replace the robot now far out of warranty.
A discount was provided from $499 US to $399 US which seemed a lot to me. I explained that I wanted to explore my options since if this is the expected life expectancy of the vacuum with replacement costs that much, I might explore a lower cost competitor, much as I loved my Roomba. The agent asked me to hold on for a minute while she engaged another area to see if there was more she could do for me. When she returned, iRobot had agreed to replace my robot minus the battery and charging dock which I would keep. I was expecting maybe another $100 off maximum offer but they went above and beyond to keep me loyal and happy and also assured that most Roombas last much longer than 2 years I well maintained. I will happily be an iRobot customer for life and am now also considering another of their products now that I know how wonderful they treat their customers!
I am disabled, pushing a vacuum on most days is not feasible. The Roomba makes keeping my floors and home clean without injuring myself. The only issue are corners which I need to sweep since my version does not get into them as well. I have a long hair dog so I need to empty the bin after each cleaning since the collection space is small.
The vacuum moves about fairly regularly, but skips a number of spots. It takes the machine about four times as long to vacuum as it would if I were using a regular one myself.
My dogs love to chase it. Quiet and efficient. Not bad on energy usage and not hard to use. Picks up pretty good and easy to clean. Definitely would recommend for any household.
This cleaner makes vacuuming easy! I set my Roomba down in the middle of the room, close the door and come back later to find it all clean. It's great for carpet, wood floors, and tiled areas. I have to make sure I empty the container after each cleaning, but other than that, it is hassle-free. It sure beats pushing a heavy cleaner around the room. It will go under the dresser and zips in and out around the room until all is clean. It makes a deetaldeedee! sound when all is clean and it is through.
iRobot expert review by ConsumerAffairs
iRobot is an American robotics manufacturer founded in 1990. The Roomba is one of several autonomous cleaners made by the company.
Advanced technology: iRobot continues to improve its Roomba vacuums to clean more effectively.
Convenient cleaning: The Roomba is an autonomous vacuum robot that docks and recharges itself between cleanings.
Prevents jams: Brushless extractors help prevent tangles that can jam most vacuum cleaners.
Responsive navigation: The Roomba responsive navigation technology helps it clean houses of all sizes and shapes.
Scheduled cleaning: Owners can program the iRobot Roomba to clean their homes on a preset schedule.
Best for: iRobot's Roomba is a good option for homeowners and renters who value convenience.
iRobot Company Information
- Company Name:
- Year Founded:
- 8 Crosby Drive
- Postal Code:
- United States
- (800) 727-9077