Independent Home Reviews

All GREAT to say about the entire process—from scheduling the appointment, to the best and most thorough presentation by Peter Forness the Florida Territory Manager, and the professional, top notch installation by Dennis and Jake. We had 4 other highly regarded companies to our home before Peter and 11 hours of total education. Each had some nice features, but Peter combined all those features along with others and super financing options at the BEST PRICE. Safety, pain relief, skin care, circulation, and relaxation just to name a few. Peter truly understood our needs. Dennis and Jake were timely, friendly, and respectful of our property. Dennis was so patient with us answering all our questions on usage of the tub once it was installed. My husband and I both give them a 5 star rating with NO HESITATION!

I had a lot of questions for Devonte when he came to install my tub. He was able to get everything done in a day and spent much time with me to be sure that I understood everything about the tub and how it worked. I was impressed with the all the ways this tub afforded me comfort and relaxation. Devonte was cheerful and proud to represent Independent Home; it was obvious during his training for me. His goal was to teach me how to take a wonderful bath and obtain the comfort I deserved and needed.

Independent Home has what we wanted in a walk-in-tub, with an attractive price. We determined we need Hydrotherapy for the many conditions with which we seniors live. We like the safety and comfort features, especially the slip-resistant flooring, angled grab bar, built-in handrails, high-pressure water jets, air therapy and built-in heating for a consistent, spa-like experience. We will be able to slide from our wheelchair directly into the wider heated seat. While waiting for the tub to fill with water, we can feel the Vibrio sonic massage on our shoulders. We can direct the jets to reduce restless legs and muscle pain. Arthritis pain can be lessened by the massage and heat from the heated jets keeping the temperature at the desired level.

Purchasing a tub from Independent Home went really well. They were immediate in contacting me, and they were fast in coming out to the house and getting a time set up for installation. I enjoyed the man who came to fill out the paperwork with us and do the financial part of it. The installation crew was also very good and informative. They made things very easy. They seemed to think about a lot of little things that make up the big things. It made things work more smoothly.

Nobody else would call me back, and I kept getting weird phone calls from other salesmen. But Independent Home called me back a couple of times and answered all my questions. We got the deluxe tub from them. It ended up being a good deal. We had to change our install date three times and they were very accommodating. It was a great experience. They were wonderful. They did the installation in one day. It was a very easy process.

Mitchell was attentively professional in demo and making it very clear how your skin can also be improved. Overall great.

Team was friendly and efficient. Mom can't wait for her first bath!

Darryl was very patient and knowledgeable, especially with my elderly mom.

Happy with the process. Options available were great.

If Independent home keeps a word I believe I got my money worth.

GREAT COMPANY! Would highly recommend all day every day 365 days a year!

Impeccable service! Staff, sales, and installers are absolutely amazing.

Great company to work with. Very nice folks. Beautiful install, No pressure.

Independent Home is a great company and a great price; I love that they build their own product. Looking forward to soaking in my hydrotherapy spa with the 30 jets.

Excellent salesperson, very professional. John was awesome.

I gave them this rating because they left a small amount of trash and a screw in the driveway. Also the install was scheduled for 6/18 and 6/19. Instead it was installed 6/20 and 6/22. They worked till 8:30PM to finish up. Other than that they did a fantastic job!

Updated on 07/13/2026: Wonderful experience. Installation went smoothly and the operation was incredible! I love the tub and how my skin feels when I get out. The team was great and very respectful of my home.

Amazing service, called them and had a new shower in no time.

I'd give them no stars if I could. They were supposed to demolish and install the tub in one day. It took weeks and then they put it against a open wall and attached on one side uneven. We still smell our sewer lines open which we never did before with the old Jacuzzi tub. They destroyed our window sill paint by putting plumbers stuff on it. The tub is two inches higher than it's supposed to be with wood blocks partially unevenly under the metal thin legs, and the shelf on one side almost to the floor; it looks really ugly. Taking out the flooring and the tub sitting in there on the cement, our new floor was never able to be put all the way under it. The guys weren't plumbers; they were handymen. Then because they took off my front door to bring it in, they put in back on and now it's hard to shut my door or open it and locking or unlocking it takes a lot of strength.

I had a good experience and would recommend. The sales and installation process was easy. Everyone was punctual and respectful. My bathroom looks just like it did before except with a beautiful new accommodating walk in tub/shower.