HomeServe Reviews

I recently had a drain repair done at my house by Long Plumbing and I’m really pleased with the service. From the initial call to the final cleanup, the entire process was smooth and professional. The technician arrived on time, clearly explained the issue, and offered a few options based on urgency and budget. They were courteous, worked efficiently, and made sure everything was cleaned up before leaving. Overall, I’m very satisfied and would definitely recommend them for any plumbing or drain repair needs. Great service, honest communication, and quality work.

My refrigerator's compressor went out. Home Serve sent someone out to try to repair it within a few days. It wasn’t repairable and they immediately sent an email telling me how to replace it. I used my own vendor and they reimbursed me within three days. The reimbursement amount for the refrigerator was $1100 which I think is very fair.

We had a fantastic experience with the Homeserve water line replacement plan. Our water line began to fail on us and we were getting water in the basement. We contacted Homeserve and they had a local plumber come out and take a look very quickly. The approval process was also quick and hassle free for us, the plumbing company handled all communication with Homeserve and they completed the entire replacement of the water line (dug up front yard, pulled out old pipe, installed new pipe, re did our yard and upgraded our water meter and shut off to code) all in 8 hours start to finish! We were very impressed with both the speed of the repair and the entire process. We thought it would be like most insurance claims where the insurance company tries their best to get out of the claim but Homeserve really came through! We are now looking into getting coverage on our rental properties, the plans are super affordable and it saved us thousands of dollars on a costly water line replacement. Thank you so much Homeserve. We highly recommend them!

I'd like to thank HomeServe for dispatching a quality plumber to fix my mother's drain. It was clogged at the curb by tree roots. Total plumbing was there 1st Monday, in the starting hours of a snow storm. They fixed the problem in an hour. While my Mom, who's elderly and in the hospital after a fall, was not able to communicate with them. Thank you for your professional service. A well worth Policy.

5/2024. I live in a small town in Ohio. I have had to use my HomeServe Plan several times in the last few months. I had sewer back up in my basement about a year ago. I called Home Serve and had same day service. They actually had to use the router to remove tree roots from my sewer line. Fast forward to early this year and I again had sewer backup in my basement. Called and had same day service, come and router out my line. This was done every 3/4 months. Service was same day every time. Everyone I spoke with from Home Serve was polite, kind and helpful, as were the servicemen they sent. Then a week ago, I had back up again. I called and explained to the customer service, they called me back that I would have service 4 days later. I replied and send I cannot wait 4 days, I cannot use any facilities in my home. This second person said they understood and would see what they could do.

I would just like to tell HomeServe not to tell customers that they are wrong. We were on our 2nd kitchen faucet from Allen and Roth. The pressure was good for a while, then eventually went down to a trickle. The 2nd faucet was not at a trickle yet but was very low pressure. So I called HomeServe to see if they could not locate the problem. The tech asked what was wrong with the faucet pressure, that it was fine and was just like his at his home. He took the spigot off and blew into it with his mouth. He said it was dirt (????). Then left.

Don't waste your money if you're in Alabama. We waited for 3 weeks for a major water line to be repaired. They sent out two different companies and never got it repaired. We finally got someone from our church who fixed it in two hours. We have a huge water bill and paid for the repair out of our pocket. This company is useless as they have no one in the area that can or will do the work just lots of excuses. Nonreimbursement from them and if you go into the account it shows they completed the work when all they did was come out, look at it and say they would be back the next day but never showed up.

The guys that come out are real good. My complaint is with billing. It is horrendous. Was quoted $59.53 waterline and 89.29 electric --annually. Sent in check for $145.82 Feb. 19, 2025, and cashed on March 5. Got another bill for waterline today, April 15, saying I owe another 37.56 for annual water line protection. Called twice. One lady put me on hold and didn't come back, next lady said I owed 107$ for annual water line protection. When I paid with my credit card, billing never got anything right. Now I pay with a check, it's the same thing.

So not only did they charge me three times in one month. I stay on the phone 47 minutes to get a refund which wasn’t even a full refund. It was a partial refund that I was still waiting for just to call to find out where this refund is at and they claim there’s nothing in the notes. I think it’s a fraud. This company is a fraud, fraud, fraud. They take your money. Don’t do nothing for it and then when they screw up, they don’t refund you. Stay away from them!!!

I have been a Home Serve customer for over 20 years. The vast majority of that time, I would have described myself as a satisfied customer. However, in recent years, the service has declined considerably to the point where I have canceled all my plans. At one time, I had coverage for water and sewer, pipes and drainage, home heating, and water heater. My dissatisfaction has mostly been due to customer service issues. The left hand doesn’t seem to know what the right hand is doing. When I call to negotiate pricing, which I have done for years, the rep quotes me a price that I can live with, but it is often not reflected on the bill I receive. I call and talk to someone else, many times a manager or a supervisor, and they make adjustment and call callback promises that are not fulfilled. This has happened repeatedly.