HomeServe Reviews

We had to have our hot water heater replaced. It was a very difficult job because the heater was above the wash machine. The technicians, Andre and Michael were excellent. Their professional demeanor, patience with their explanations and neat work was so much appreciated.

I had an exceptional experience with Kadric, a HomeServe representative who assisted me during a very stressful situation. My original appointment to repair my home’s cooling system had been canceled by the vendor, and I explained that I was particularly concerned about having to wait for another appointment because I have two young children under the age of three in my household.

08.06.26 During N.E. Ohio heat wave, our A/C discontinued to work. HomeServe personnel were trying to schedule but all contractors were booked one week out. This however, was medically necessitated. I was connected with HomeServe Representative, Maury N. (last name protected). Maury scrambled & contacted McMurray Electric, (Dwight) Youngstown, Oh. and was here within one hour, diagnosed & repaired, professionally. Our Thanks & Appreciation to HomeServe, Maury N. & Dwight **. YES, Rating is solid 5 Star!

Excellent experience starting when Brandon came out and gave us a quote to replace our HVAC. No pressure at all. When the team came out Preston, Anthony and Nicolas were professional, answered any questions I had as the project was underway, They placed tarps all over. Careful to remove the old furnace and install the new one. When completed Preston explained everything in detail. I needed some help setting up the thermostat and Brandon had Jose come by and he helped me with the set up extremely friendly. The permits were done by them. There was no additional charges. What I was told would happened went without a hitch. All three visits, quote, work and follow up the guys were all on time!

Hi my friends. I rarely endorse anything. (Previous endorsements in my 20 plus years on Facebook involved, Babyfeet mask, and CleanEEZ wood floor restorer.) This one is for Homeserve USA. I heard about it thru Energy United, and I thought, sounds interesting. It’s very affordable, so I enrolled in several of their offerings. My house is older, so I was sure that any claim I might make, would have some sort of “hidden clause,” or “caveat,” that would deny coverage for certain events.

Put a claim in on water line to house leaking in basement through exterior wall. Was told by HomeServe that it's not covered since leak is inside house. They did send a repairman out who said I was covered for repair. I was to contact water department to shut off water then call them to schedule repairs. I did contact repair shop (Rotor Man) and was told that Homeserve only covered the cutoff valve and was not replacing water line that was leaking. That is where it stands right now. I have had repair insurance for over 40 years now for water line replacement.

Be sure to keep a copy of the exact wording of your policy. We have had policies covering sewer and water main lines and added a restoration policy as well. We have had these policies for over 20 years. When our water main started leaking underground in the beginning of August, they were very slow to respond. Their contractor hit a power line while digging to find the water pipes. The only way to safely fix our leak is to bore a hole under a two foot tall landscaping retaining wall. They say that our cost share is $2800 when no cost share is listed and we have coverage for landscaping to be replaced. My calls remain unanswered. I have even called the CEO and still have not had the leak fixed. It is now a month later and my water bill will be well over $1000 becasue of their delays in fixing the problem.

I made a claim for a leak under a slab floor on Monday, 8/30/26. On Tuesday 9/01/26, they sent a plumber to pinpoint the leak; he advised me that he didn't want to mark on my tile floor and would just advise Homeserve where the leak was. He said that he was only there to find the leak and that another plumbing company would respond to conduct the repair. Later that evening, the 2nd plumber company responded and advised me that since the 1st plumber did not properly identify the leak, they could not conduct the repair.

Water heater went out on August 20. Called HomeServe insurance that had a technician in my area, they came out quick, got my water heater started. It took them about 10 minutes, that was great.! The next couple days water heater went out again, called HomeServe insurance, this time it had to be scheduled the technicians come from Santa Clarita. I live in Oxnard. Took a few days, same tech came out, said our valve needs to be replaced.

I found a ceiling leak above the microwave & stove at approximately 11:30 pm on Friday. I turned off water main. I called HomeServe, not intending to have them send someone at that hour, but I figured sometime Saturday would be ok. 2 am Saturday I received text that HomeServe was working on my claim. 3 am I received text from plumbing company in another county that they had scheduled me for Monday afternoon - 3 days after the leak.

I have paid for HomeServe to cover damage to my water and sewer lines for 4 years. Last week I had lightening strike a tree in my front yard and it damaged the water line to my house where it caused leaking of 64 gallons per hour. After turning off the water I called HomeServe and they had a plumbing service call within an hour. They said that the earliest they could fix my leak was in 10 days. I told them that it was unacceptable and was told that they would talk to their supervisor and get back to me quickly. I never heard back from them and called a company I knew who came out in 30 minutes and repaired the leak.

My problem is with their billing. They are always saying oh you’re paid up then the next minute they’re saying I owe money the next minute they’re saying it’s a glitch in the system. If I pay it online, it doesn’t go through if I pay it by the phone it doesn’t go through then it does go through and they still say I owe more. I’m getting tired of it and I’m about ready to cancel. I was gonna recommend them to other people even though I’ve never really used them for anything. It’s more like a comfort that I’m paying for it but I’m just getting tired of it. And you try to get a supervisor you can’t get a supervisor and you just get the runaround. And I wanted to pay for it for a year but then I’m thinking yeah then it’ll be still sending me bills. Their system for paying the bills is the worst. It used to be good and easy and then after Covid since Covid mind you it has been absolutely horrendous.

I love Homeserve a very professional, they answer all the questions you have and they come as soon as possible. Fernando was really professional and excel in his. They careful the people. I will choose Homeserve. Please don’t trust anybody else.

I'd say 1 star is too many. In 2023 they sent a contractor who had an F-Rating to do my sewer line. They destroyed my driveway severed an electric wire to my garage and unlawfully buried it which is a serious life-hazard. They broke city sidewalks and left them,(municipal code violations) they abandoned a unprotected huge hole 6'x4'x6' deep and walked away they rerouted my sewerline without notice and it appears they failed to secure the part they cut off. I am a disabled senior citizen and they were made well aware that I have a serious cervical neck injury and the ruts alone that their contractor left in my front yard parking their heavy equipment there breaking sidewalks could cause me to fall and be paralyzed from the neck down for life.

Shadiest experience I have ever had with a company. I gave it a two star only because I want people to read it and we know most people ignore 0 star ratings. I noticed my gas bill had gone up in price, when I looked at it, it was the warranty service that I had signed up for that was agreed upon to be $20 a month. It went up to $60 a month. I contacted my gas distributor that I signed the agreement for the warranty with only to find out that they were not longer affiliated with HomeServe and that I would have to call HomeServe.

I experience the main sewage line crack/leak and called HomeServe (8/5). For a service that is an emergency home repair plan, their service and communication has been deplorable. To date as I am typing this 8:19pm on 8/8. The repair has not been done. I am unable to use the one bathroom in my home. I should have just had an emergency service plumber come fix this but my concern is that I will not be reimbursed for the expense although I have THREE plans with HomeServe!!! This is unacceptable and horrible.

I was very pleased with my water heater installation. The response was very quick and they didn't overcharge. I am happy with the service and friendly technicians.

Fraudulent. I had a covered air conditioner problem. Their contracted company employees, a woman with a huge chew of tobacco spitting in my yard, and an older man who smelled of booze and repeatedly grunted. Immediately both bellowed obsolete and she said not covered. Thankfully left, l called HomeServe requesting a decent professional to check my ac unit and was told the people who came were the only company in my service area. After hours and numerous phone calls to horribly bad customer service and incompetent management I gave up and purchases a new ac unit with a 10 year warranty. 2 other people I know gave had bad dealings with Homeserve. Don't waste your time or money with HomeServe. Avoid or cancel their service. It is impossible to have this bad if results with any other company.

HomeServe USA: We have had NOTHING but problems since HomeServe replaced 2 of our air conditioners not even a month ago. What should have been a straightforward installation has turned into a month of frustration, inconvenience, and poor customer service. One day I came home to find my kitchen flooded because the pump they installed failed. They replaced it, but 14 minutes later it still does not work properly. Since then have had 5 or 6 different technicians come to our home, and the issue still hasn't been resolved.

HomeServe sent a salesman to my home to quote for a new steam boiler (with removal of old boiler). The Quote was over $16,000. I called a local Boiler contractor who installed the exact same boiler (with removal of old boiler) for $5400. Homeserve for new boiler installs is a TOTAL RIP-OFF!!!

5 years I have been paying for these services and when the unfortunate happened main water line that provides water from the meter to the home broke they quickly denied my claim making false accusations and non-existent claims and using their so called policy to back it up which it clearly says otherwise. Their customers service reps are extremely.rude and the escalation manager is no help at all after asking me to provide many pictures and emails came back with a decision to deny again withing an hour clearly showing that no escalation process was taking place. Decision was already made up beforehand. It's illegal for you to charge for a service and do not provide service. I will not stress anymore about this situation. That's why we have consumer protection attorneys.

DON'T GET SCAMMED BY THIS UDON'T GET SCAMMED BY THIS UNETHICAL COMPANY!! Homeserve is refusing to repair or replace our cooling system and will also not issue a refund after I was told I would get a roughly $1,500 refund. I filed an AC claim with Homeserve on 7/21/26. We were told on 7/22/26 that the problem with the AC unit is the compressor, but that the whole unit should really be replaced. We were given quotes for the compressor repair as well as whole unit replacement. Homeserve called me after the repairman let them know the problem and told me that while we do have up to $2,500 in repair coverage per plan year through Homeserve, they do not cover compressor repairs.

Don’t waste your money. If you have an issue, it is never covered by the insurance. They are no help at all when they send out a service person. It was a total waste of time and money.

I had 5 contracts with them, a customer for 6+ yrs only using yearly maintenance on A/C. The condensation lines need to be blown. This year it got hot very early April (on Staten Island NY). I went to put it on, heard like a banging and quickly shut it. Called for repair and Tech (Glen) came and said it needed some Freon fine, asked if he could do the condensation lines, sure no problem. Three months later my downstairs bathroom wall directly under unit has water streaming down. I call again and another Tech comes out (Chester I believe was his name), takes look and tells me that line was not only not attached to drain pan it was broke!!!! He tells me, "No problem. I'll replace line." A few minutes later he leaves. OK fine. 2 days later more water is streaming down and coming from under light fixture!!!!

A total ripoff. I had "Mary" preapprove a plumbing repair, gave me a case number, assured me that I was covered. Filed the claim, heard absolutely nothing for 34 days, then called and told that repairs were not covered. They do love to say " I understand" Total clown show.

Have been with this company for many years (Gas, Water & Sewer) with Auto Pay from my checking account. In May 2026 my account was billed and then the charges were reversed. The first time I called the representative was going to resubmit the charges. The next time I was told the account was suspended for non-payment. The next time I called they were going to escalate my complaint. The next time I called they had to open a ticket to have the Billing Dept figure it out. I've been waiting for a week with no response. This company doesn't understand the meaning of customer service.

Dear Homeserve, over the past couple years you have sent countless Protection Plan offers. Which we have not returned any of them. I will make this very clear for you. Considering that we did not give Xcel Energy authorization to give our information to Homeserve, we are not interested so please remove our name from your system. If there is any further contact from Homeserve, it will be considered harassment and I will proceed with the next step.

In March of this year, I called to cancel all of my services. During that call, I was informed that the recurring charges would be canceled, though it could take 1 to 2 billing cycles for them to stop appearing on my CenterPoint bill. Unfortunately, the charges continued well beyond the two-month timeframe. On July 16, 2026, I called again to find out why I was still being billed. I was told that the remaining charges were for different services that were not canceled during my March call because the representative only saw one account and canceled that one.

I have been a Home Service customer since 2015 or 2016. I always have been number one. Customer service repair company never have I ever had an issue until now. When I have the television stereo wanting coverage, I have had the call 3 times about the repair. I have talked to numerous customer service agents and it's a sad day. I probably will just drop the coverage. Because it's really ruined the how value I've had with home. Serve repair. But the television stereo warranty is a one. I hope that a supervisor manager would look at this review and take it to hard. Because if I would get another home Monty company and they would sell me and tell me, I wouldn't have this issue. Would a coverage? It might be tempted to go. Blessings have a good day

This company is the last place I would take out any kind of warranty coverage. When it comes to a claim, you get the same answer even from management. "Oh we are sorry; we don't cover that. We don't cover that." That's all you hear from them. Their people are rude and don't care about you as the customer. They want you to pay for a warranty that does not cover anything. You're better off going somewhere else or just fork it out of your own pocket. That's what you're going to end up doing with this crap company. My advice is to stay clear of these people.

Please whatever you do DO NOT BUY A WARRANTY FROM HOME SERVE, this company does not deserve your hard earned money, they are CROOKS AND CON MEN. They are like medical companies. You try to ask for service and they say it's not covered and deny the claim. (classic)

Have been a HomeServe customer for years. Absolute worst from customer service to maintenance to service time.

I wish I could give them no Stars because they almost completely destroyed my 3 condensors and 9 Mitsubishi Heads during their annual maintenance contract, which has taken me more than a year to straighten out with another company. It takes about 6 calls to make an appointment; then you have a 50:50 chance that they actually show up. They charge you over a 1000 bucks for a phony maintenance plan where they send an inexperienced tech to walk around hold a thermometer near your unit tell you all is well when the units are barely pushing air and really need a deep bib cleaning; then recommend condenser and mold spray for you to use on your own which causes black flakes to shoot out of your unit for a year or more. Then just proceed to use hose on the outside condenser. They caused more trouble than helped.

I have had Homeserve for I think three years now. I have never had a positive experience with this company. Their network of providers for lack of a better term just suck. The first time I called them I had a broken water pipe in my front yard. I ended up calling a local plumber and paying for it myself. They could not get anybody to show up in a reasonable time frame. Now my water heater is down, and it will be about four days in total to get it fixed. My plan covers the first $1500 and I have been told my part will be $750. That's $2250 total. It would cost $2500 to just replace it.

I paid a monthly payment for years for my inside plumbing. Then when I needed service, they were not able to assign any plumbers to my case. I had to pay for a plumber out of my own pocket that I was able to hire. They offered no refund of monthly premiums and no reimbursement for my plumbing bill. It was a total waste of money.

I have been with HomeServe for years ... I call for service for both my AC and Hot water Tank.. When the service technician came he said I need an upgrade, the cost for the water tank $3,067 and the AC unit $18,000 .. insane!!!! My coverage on policy is $1,500 and $10,000 for repairs ... HomeServe refuse to cover any of the cost ... I'm retired and living on a low budget and cannot afford to do an upgrade.. All I'm ask for them to do the right thing.. Ever **

This company is cheating customers for the HVAC insurance. I have had this company for two different properties and when it comes time to do any work their "Homeserve" tech just comes and declares system as "condemned". Then if you try to contact them they give you the biggest runaround. Beware especially if you have an older system - I just cancelled both my policies.

My refrigerator broke down, paid deductible $100 for repair, Tech said that refrigerator is can not be repaired, called HS with was a transfer from IGS, they told me that I would have to purchase a refrigerator myself and they they would refund for the purchase after I submit the receipt. I buy another refrigerator for $1268, email the receipt, lady calls me 7 days later and tell me I would be receiving $248, when I questioned it I got disconnected. I called back and was told the person I spoke with was no longer in the office. I asked that person if that was the right amount, and they took 15 min and came back and said no, I think they looked at your receipt wrong, you should be getting back what you paid for the new refrigerator. She said that she sent the email to Bobbie who will call me the next day.

HomeServe denied my claim even though I called them in the first place because the sewage authority camera and failed the line for inspection. Don't waste your money on this coverage!

TERRIBLE experience dealing with this Company and the Most UNPROFESSIONAL Customer Service I have ever dealt with!. If I could leave 0 Stars I would!.