HomeServe Reviews

I had to initiate a claim with my indoor plumbing insurance. I had a leak that needed taken care of. They referred a contractor and within an hour I received a call to schedule the appointment. They were able to get me scheduled in three days. The plumber and his apprentice arrived and promptly got to work. He listened to me when I stated what was happening. Said, "Let’s go take a look." Confirmed there was definitely an issue. Fixed it and were leaving. Needless to say I had the biggest smile on my face. I lost around $350. Because of this leak. I’m single and now on SSD.

This company puts customers on autorenewal and when you sell your home. I noticed that I have been paying for coverage on a home I haven't owned for 2 years. While I was pretty upset, the agents were very friendly, understanding, and helpful. I'm giving them 4-stars instead of 5 because they should reach out to their customers when they get a notice of the home selling, and ask if the customer wants to cancel the plan. They know when you buy a home - this is how they recruit new customers. So they also know when you sell the home. They should be more transparent and proactive in terms of account management. I never had to file a claim so I can only comment on their autorenewal policy and friendly customer service. They resolved my issue and credited my account.

I had a billing issue. Instead of my monthly premium being deducted from my bank account they deducted for the year! After no one would help me I asked to cancel my account. I spoke with a Dora ** from customer service in TN (I am in NY). She not only saw and fixed the error, promised me in one to two days I'd be refunded. She even called me that evening to let me know the refund was being processed and the day I received it back in my bank account I got a call from her to say it should be there. Good old fashion customer service! Give that wonderful woman a raise Home Serve! Companies need to wake up and see the value in an employee that factually cares. Thank you Dora **. You are a breath of fresh air!

I recently had a drain repair done at my house by Long Plumbing and I’m really pleased with the service. From the initial call to the final cleanup, the entire process was smooth and professional. The technician arrived on time, clearly explained the issue, and offered a few options based on urgency and budget. They were courteous, worked efficiently, and made sure everything was cleaned up before leaving. Overall, I’m very satisfied and would definitely recommend them for any plumbing or drain repair needs. Great service, honest communication, and quality work.

We had a fantastic experience with the Homeserve water line replacement plan. Our water line began to fail on us and we were getting water in the basement. We contacted Homeserve and they had a local plumber come out and take a look very quickly. The approval process was also quick and hassle free for us, the plumbing company handled all communication with Homeserve and they completed the entire replacement of the water line (dug up front yard, pulled out old pipe, installed new pipe, re did our yard and upgraded our water meter and shut off to code) all in 8 hours start to finish! We were very impressed with both the speed of the repair and the entire process. We thought it would be like most insurance claims where the insurance company tries their best to get out of the claim but Homeserve really came through! We are now looking into getting coverage on our rental properties, the plans are super affordable and it saved us thousands of dollars on a costly water line replacement. Thank you so much Homeserve. We highly recommend them!

If I could leave, no stars, I would. All they do is send somebody to see the problem and they don't fix nothing and it's always one person coming with a van and no tools. This is a scam. If I can give them less than a star I would.

Poor Service. I called for repair and was told I would have to wait for a call back in up to 24 hours. 37 hours later, I still had no call back. I called them again, and they showed absolutely no concern. They told me I would have to wait up to ANOTHER 24 hours because no one had "picked up" my repair. I canceled my account. It will be interesting to see if I ever get my refund.

Slow, slow, service. Tried to withhold payment until I went through the State Attorney General's Office. Took more than a full month to resolve a simple washing machine claim. Arbitrarily reduced the claim amount. If you are unfortunate enough to have a pending or future claim with HomeServe, make sure you tell them to preserve any and all recorded calls, emails, and internal correspondence on your claim. You will be happy you did.

They are not helpful at all. I have called 5 times in the last month for a copy of my contract, and nothing. Four reps said the would email it, nothing, one even said he would email it and send a copy. That was in December. Still nothing. The girl today told me over 10 times how much I was paying for my water line. My question was can you email me a copy of my contract, not the price of the waterline!

You pay HomeServe for years on Appliance Coverage, and when it's time to have repairs made, you encounter one excuse after another for why the issue is not covered. But their response is that it's not an excuse, it's the policy. Additionally, they want to charge you a $25 deductible per appliance, even if it's a single call for both. Every excuse is so ambiguous that they don't understand and can't explain what they mean. The Appliance Coverage is inadequate and not worth the hassle of arguing with Customer Service. They will find an excuse not to cover your appliance, so you waste your money. They don't understand their own T&C, and they all work from Home. You are better off establishing a relationship with a local appliance dealer to handle your repairs, might cost more, but save you the heartburn of dealing with HomeServe. They are terrible.