About Home Warranty of America
Home Warranty of America Inc. offers warranty plans that protect you from the high cost of unexpected repair bills. The company also provides quick repairs from its network of qualified service technicians. You can choose from one of Home Warranty of America’s two plans that cover more than 20 systems to find a solution that works best for you.
Overall Satisfaction Rating
- 5 stars
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- High coverage limits
- Nationwide coverage
- ENERGY STAR appliance upgrades
- Scheduling wait time
Home Warranty of America provides advanced coverage options at reasonable rates. While it can take up to 48 hours to schedule a service, benefits like ENERGY STAR-certified appliance upgrades really set the company apart.
Top Home Warranty of America Reviews
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Submitting a claim to HWA is very simple and easy. Everybody has been professional, and they usually give a time when the contractor will contact us. I’m very satisfied with them....Read full review
I just call them and they send quality people out, and they take care of it. The techs don't give up. They keep going until they get the thing fixed, and that's greatly appreciate...Read full review
Home Warranty of America plans
Home Warranty of America has been protecting homeowners, buyers and sellers for decades. The company has multiple coverage options to let you choose what best suits your needs. Home Warranty of America offers warranties in all 50 states and has a network of service professionals. For existing homeowners, Home Warranty of America offers two levels of coverage.
Premier: The Premier plan is the most affordable plan for existing homeowners. It covers more than 20 major household systems and appliances, and you can add coverage for individual items such as well pumps, stand-alone refrigerators and more.
Premier Plus: The Premier Plus plan covers all major systems and appliances, including air conditioning (which isn’t covered by Premier). It includes the company’s Premium Coverage option, which adds 25 additional items, such as plumbing fixtures and toilet replacement.
Both of these plans have 13-month warranty periods. You can also add GreenPlus, which qualifies you to replace old appliances with energy-efficient models, and OrangePlus, which covers additional components and services, including water softeners and re-keying services.
Home Warranty of America also has home warranty plans for those buying or selling a home. Under these plans, coverage options may vary by state. The company offers 13-month coverage contracts in its Gold, Platinum and Diamond Plans with optional sellers’ and buyers’ coverages. These plans can only be purchased by a real estate agent.
Home Warranty of America cost
The average cost of Home Warranty of America’s coverage is $41 to $54 per month for existing homeowners. Costs vary based on the trade call service fee option chosen ($75 or $100) as well as any add-on protections.
|Service call fee||$75/$100||$75/$100|
|Average monthly cost||$44.62/$41.15||$53.46/$50.38|
Home Warranty of America provides 13-month terms — most other home warranty companies only have 12-month contracts. The higher of its two service call fee options is on the pricier side at $100, but it's not out of the average range for the industry, which is $60 to $125.
Home Warranty of America coverage
The Premier plan provides protection for the following items:
- Built-in microwaves
- Burglar alarm systems
- Ceiling and exhaust fans
- Central vacuums
- Electrical systems
- Exhaust fans
- Garbage disposals
- Garage door systems
- Heating system
- Ice maker
- Instant hot water dispensers
- Kitchen refrigerator
- Sump pumps (permanent)
- Trash compactors
- Water heaters
- Whirlpool bathtubs
- Air conditioning
The Premier Plus plan is the more comprehensive choice for existing homeowners to consider. The plan covers everything included in the Premier Plan plus additional items, including increased protection for toilet replacement, plumbing fixtures, faucets and showerheads.
Optional add-on coverage is available at an extra cost for the following items:
|Item||Cost per month|
|Pool/spa combos and saltwater pools||$11.54|
|Roof leak repair and septic tank pumping||$3.85|
|Second refrigerator/stand-alone freezer||$2.69|
Home Warranty of America also offers two add-on packages, both for $5.77 per month.
The GreenPlus add-on includes coverage to upgrade appliance replacements with ENERGY STAR-qualified products. This includes dishwashers, refrigerators, clothes washers, heating system replacement and water heaters.
The OrangePlus add-on includes coverage for water softeners and re-keying services, provides for the removal of defective equipment at no extra charge and increases coverage limits for the following items:
- Code violations/permits up to $250
- Professional-series appliances up to $2,000
- Toilet replacement up to $600
Home Warranty of America coverage exclusions
In some instances, there are parts of otherwise covered items that will be excluded from coverage. It’s important to read your contract to fully understand what coverage for each item truly entails.
Home Warranty of America does specify some coverage exclusions, which is typical for all home warranty service plans. Often, parts that are not essential to the item performing its core function may be excluded. For example, dishwashers are covered by both of HWA’s plans, but racks, baskets, rollers and door seals are not covered. Similarly, the electrical system coverage won’t cover items like fixtures.
You can find a full list of exclusions on Home Warranty of America's sample contract.
Home Warranty of America coverage limits
Home Warranty of America’s coverage limits per term are no more than $5,000 per covered item or $15,000 total per contract term. None of its plans cover preexisting conditions, which is standard in the industry.
Specific coverage limits and maximum payouts depend on the appliance or system in need of repair or replacement — these are outlined in the chart below.
|Item||Home Warranty of America’s coverage limit|
|Electrical or plumbing rust and corrosion||$2,000|
|Heating systems, tankless water heaters, well pumps and saltwater pool equipment||$1,500|
|In-ground pool and spa equipment, water heaters and stand-alone ice makers or freezers||$1,000|
|Ductwork and plumbing systems||$1,000 for inaccessible items|
|Roof leak repair, septic systems, toilets and water softeners||$500|
|Burglar and fire alarm systems, ceiling and exhaust fans and central vacuums||$400|
Home Warranty of America claims
Claims can be submitted online or through the company’s toll-free number 24/7, including holidays. Emergency services can be rushed at HWA’s discretion. Someone over the age of 18 must be present in the home during the repair.
To request service from Home Warranty of America:
- Submit a claim online or over the phone as soon as an issue is discovered.
- HWA will contact an authorized technician within 48 hours to schedule your requested repair.
- Pay the service call fee ($75 or $100, depending on your plan).
Should the repair fail or the same issue reoccur within the service recall period (90 days on parts and 30 days on labor), HWA will send a technician to complete new repairs without charging you a service fee or any other additional costs.
Frequently asked questions
- What is Home Warranty of America’s premium coverage option?
- Premium coverage expands your standard coverage to include protection for equipment and parts that aren’t standard to home warranty contracts, including fixtures and accessories like showerheads or dishwasher racks. The plan option covers more than 30 items.
- What is Home Warranty of America’s cancellation policy?
- You can cancel your contract at any time, but you need to cancel within 30 days to receive a full refund. If you cancel after 30 days, you’ll need to pay a cancellation fee of $30 or 10% of the contract fee, whichever is less. Overall, we’ve seen far higher cancellation fees among other companies.
- Is a home inspection required by Home Warranty of America?
- No inspection is required, and the company states you will not be denied coverage based on the age of your home, systems or appliances.
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Very satisfied with hot water heater replacement and repair. Service was fast and efficient, the company that was sent out was very knowledgeable. I would have probably spent a lot more time and money without HWA. This experience is the reason I added a home warranty to my other property. Thanks again.
Hello Brandon. We work hard to meet expectations like yours, and we are happy to hear we hit the mark with your water heater claim. And rest assured whether you need to report an emergency, make a claim, or simply ask a question, our customer service experts are more than willing to help. Thank you for sharing this feedback. We hope your day goes beyond as you planned. Sincerely, Tom/Digital Care.
Signing up with Home Warranty of America was very easy. Submitting a claim is also surprisingly easy. I've had pretty good experience so far. Usually, I call in and get a service representative. They're very good. They give me the name of the contractor and their telephone number. Usually, I receive either a text or an email that has the information. They give it to me on the phone, and then they send it by text or an email. So far, we've had some really good contractors. They explain things, and they get things done timely. Home Warranty of America is one of the better home warranty companies. I've heard horror stories and that hasn't been my experience. Whoever I've had to work with is always a pleasure.
Hello Rachel. We are thrilled to know you are part of the HWA family! We strive to provide the highest customer care and we are glad our efforts resonated with you. We hope to continue earning your business leading into the future. And rest assured whether you need to report an emergency, make a claim, or simply ask a question, our customer service experts are more than willing to help. Thank you for sharing this feedback. We hope your day goes beyond as you planned. Sincerely, Tom/Digital Care.
We had some things go wrong in our home that were quite expensive. And Home Warranty of America saved us of that expense. I call the number, file a claim and talk to a person. It's a fast turnaround. HWA has been able to accommodate us with everything that we needed them for.
Hello Zayna. Thank you for taking the time to share this feedback. We are glad our exhaustless work was reflected in your experience. And rest assured whether you need to report an emergency, make a claim, or simply ask a question, our customer service experts are more than willing to help. Thank you for the feedback. Have a beautiful day and stay safe. Best regards, Tom/Digital Care.
Over a year and a half, I haven't been able to file claims online through Home Warranty of America's portal system. It always has to be through customer service, so it's pretty inconvenient. Why have a website if it's not gonna work? I've mentioned this to them a few times, and it was always like, “Oh, I'm gonna send an email. We'll figure it out.” But there's never a follow up. My only care is that the claim gets through. So, after that, I don't care. But once I'm ready to file another claim, then I can't do it through the computer. I just keep calling through.
Other than that, every time I've called, I've always had a great time except for this latest time that I filed a claim. The claim prior to this was for the dishwasher. We had the top racks and the bottom wheels that needed to be replaced. So, we filed a claim back in April with this certain vendor, Local Home Appliance. The tech has already been out here before, and we didn't have an issue with him. Everything was fine. But this time around, he said, “Oh, the parts are kind of on a backorder. So, it might be a couple of weeks.” Then, it ended up being almost two months of a wait time, which was completely inconvenient because we were washing dishes by hand. What's the point of having a dishwasher if you're not gonna be able to use it?
This time around, the dishwasher’s having a leak. So, I called to file a claim. Home Warranty of America knows of my experience with Local Home Appliance. I kept saying, “I don't wanna work with this vendor again. How do we solve that issue, so when I filed another claim, that I don't have that same vendor?” They said, “Well, then you just request another one.” So, I filed a new claim for this dishwasher that has the leak. Their customer service rep was very adamant that their policy supersedes anything and whatever they say. So, I said, “So, you're giving me just two options, either I cancel my home warranty, or I have this vendor that I don't want in my house come over.” And he said, “No, I'm not saying that you have to cancel, but I'm telling you that I can’t get you another vendor.”
That same day, I was ready to cancel and I do have two policies with Home Warranty of America. I have it on rental property and the house that I live in. The one that I needed service one was for the house that I live at. I was ready to just cancel both of them. I spoke to their retention team. They said, “Absolutely, you can request another vendor. And we don't even need to know the reason why. That's totally your prerogative,” which was great. The person that I spoke to was great. I didn't cancel, and they’re working it out. The vendor came out and they said that we need a new pump. He’s gonna order the parts. He said he'd have it in a couple days. I haven't heard since. But so far, so good.
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Home Warranty of America did a good job at replacing my dishwasher that went out in the first year I had them. So, I renewed my coverage. The claim submission experience could be a little better. They say that in the area I live in, company-wise, they're very short-handed on who they can use to provide the services to their customers. The only company that they use to service this area is Sears which is terrible when it comes to their appliance repairs. HWA almost lost me as a customer after the first year because of what I got put through by having to use Sears Appliance over the dishwasher. They made things a little bit better though and after three weeks of battling with the situation, they cashed me out and allowed me to purchase my own dishwasher.
The Sears techs did not know what they were doing. They came out to replace parts on my gas range top and they didn't even ask if it was propane or natural gas. They just diagnosed it, ordered the parts, and when the parts came, they put them in. I went to the kitchen later that evening and turned my burner on. The flames shot up at least 8 inches in the air. My hair is shoulder-length and if I hadn't jumped back, I would have burned my hair and my face. I told HWA that the Sears service guys will never set foot in my house ever again and that if they don't have another way to offer me to use the warranty, then I'd be canceling.
HWA told me that I can do the cash-out option each time. But, what I would have to do is choose my appliance company, send them out, pay the $100 deductible, figure out what's wrong with the item, have them submit the invoice, and then Home Warranty of America would determine whether or not they would replace it, or pay for the parts to be ordered and fixed. This is what I've done over the last two years because we had that issue with Sears. When I was able to bring out my own appliance repair person and submit the information to HWA, things have been perfectly fine.
I had my chosen appliance repair person come out and fix the range. They ordered the proper parts to switch it back to propane then it worked for another year. Then, my 18-year old oven stove decided to go poof. When that happened, I did the same thing. The same tech came and he estimated what was wrong with the range. The cost was going to be over $800 and I told HWA, "You're talking an 18-year-old stove. Why would we put $800 for the parts into a stove that I can go out and get one for $1,500? That doesn't make any sense." So they switched me over to the department that handles the cash-outs. The make and model of my stove sells from $1,400 to $3,000. HWA treated me very fairly and I was very impressed. The gentleman sent over the estimate and HWA got back in touch with me and said they were willing to cash me out for $2,500.
HWA gives me a choice between a paper check which can take up to three weeks or go with this company they work with called Tango which will send me a link where I can choose the gift card that I would like to have to purchase my new equipment. Tango deals with Home Depot and a bunch of other companies. I can go shopping for what I want, choose my stove, go back online, choose my gift card for where I'm going to purchase, and then things are instant. My gift card was there within three hours with $2,500. I do my order, walk up to the register, show them my phone and the girl there scans the barcode and puts the reference number in the register. That wipes off the gift card and the money goes straight to Home Depot. Then, my item is ordered and I set up a delivery date. The first two times I used HWA were not in my favor. But, they made a very good comeback.
Hello Jessica. Thank you for your thoughtful and detailed review. It means a lot when our customers share their experience. We place our customer experience and satisfaction as one of our top priorities, and your review reaffirms the constant efforts we put in every day. Lastly, we hope to continue earning your business leading into the future. Best regards, Tom/Digital Care.
Claims through Home Warranty of America can be challenging at times. We're in lower Alabama, so it's kind of southwest corner and is about three miles from Dothan. They're going, "Where's Dothan?" While Dothan has a pretty good-sized city population, it's tough sometimes to get really good craftspeople out here. The air conditioners were the first thing they started working on and they'd come out here and charge it up, and then it wouldn't work. They'd come back and, "Well, looks like we leaked some Freon. We'll just put a little more in. You should be all right." I'd say, "What the hell is going on here? A refrigeration system's a balanced system. It does not leak coolant. So why are you having to come back? If you do it the first time right, you shouldn't have to come back." It finally got to the point where they replaced an air conditioning unit because they couldn't fix it. It was tedious. You had to keep going through that over and over.
Then, the replacement they're going to put in wasn't as high a quality as when they were replacing. When you've got a carrier system, they're putting in something that looks like it goes on a mobile home. I learned to complain the correct way, and once we got through the air conditioner thing, any of the further claims, we just told them right upfront, "No." Then, the adjuster got a bit more reasonable about it. So, it's better now, but it was a little rocky at the beginning. When it comes to replacements, I can give them model numbers, make and serial numbers. Whoever's on the phone should be able to recognize that, "This is a quality unit we're replacing."
I made the mistake of adding some coverage that I didn't need once. We're on a septic system and they said, "Well, we can go ahead and do a septic pump." I went ahead and added that. About a year later, I've already re-upped once with the septic pump on it, and I don't have one. It was a challenge to get that undone. I had the renewal come up and the renewal person said, "Well, I don't do that." I said, "Well, can you forward me to the person who does?" The person went, "I really don't know." That was one time I threatened to let it lapse, and then he got it off.
We talked about two big issues. Something I would suggest a new one to this sort of coverage would be to ask who their companies are. Who are they gonna call to come out and fix your machine say your air conditioning goes out. Are they going to have ABC Electric and Refrigeration come out here and fix it or are they going to do somebody that's been voted best in the area for the last 10 years? We never get those guys. We've seldom had the same company twice. But I've renewed with Home Warranty of America, so that means I must be fairly happy.
Hello Mike. Thank you for your thoughtful and detailed review. We are constantly improving our customer care, and your feedback is essential to that process. And know, we are increasing our efforts to affiliate with a variety of service providers to deliver a smooth process. We appreciate you for bringing this to our attention. Likewise, please apologize for any inconvenience this has caused you. Have a happy and safe holiday. Regards, Tom/Digital Care.
I renewed with Home Warranty of America and my experience was good. Their sales reps have been all right and everything goes well when I call. But the people that they use don't seem to have a sense of urgency to get there. For instance, my hot water heater went out and was leaking all over my basement floor. So, my carpet was soaked. The guy came out a day or two after I called, which was great. But he told me I needed a new hot water heater, that he could order it, and he'd have it by Friday, which was a few days away.
On that Friday, he was supposed to be at my house at 9:00 and when he didn't come, I called him. He said he had another job and he was not going to be out here for another week or so. Then, my blower on my heater went out and it was the middle of winter, so it was really cold. But again, the people couldn't come out for a week. I got four kids in the house and I can't have no heat. Since I'm in the construction business, I know a lot of people that own their own HVAC and plumbing businesses. So, I called them and asked if they could come fix it my heater. Then, I called Home Warranty and told them that I got someone that would come fix it. I gave them the company name and they said, right then and there, that they'd approve them. They told me to just send them their bill and I got reimbursed back for what I got done like I always have.
All in all, I've never had one of Home Warranty's guy do the work whenever I have a claim because they've always been two weeks out. And being a family of six, everything that's gone out are stuff that we use daily. But work-wise and as far as getting things done, all the local businesses that I've used have been amazing. Home Warranty's reps also handled things very well in terms of dealing with the people that they requested who didn't come out.
But they should have more variety of people that would come out to work on things. There was an instance when my oven went out and I called them. They got me on a schedule then, when I called the contractor and they scheduled my appointment, it was almost two weeks away. But I love my oven and I can't cook anything without it. So, I called Home Warranty again and they said they'd find someone else. They got Sears and they were supposed to come out on a Friday. I thought I could make that work for three days without having an oven, but then, they called me and said they had to reschedule until that following week.
So, I called a local company in the town that I live in. We have a small appliance repair in our town and their guy said he could come over the next afternoon to take a look at my oven. So, I called Home Warranty and let them know. They said that was fine and to just have them send the bill. So, the tech came, said that the issue was on my heating element, and put it on order. And within two days, he was back in my house and he put in it. So, if Home Warranty could use small companies around town to branch out to, that would be good.
Despite that, I'd tell anybody that buys a house to get some home warranty and I'd recommend Home Warranty. When my buddy bought a house, he didn’t buy a home warranty but I told him for almost two years that he needed to get it. And sure enough, his hot water heater went out and he had some plumbing issues. So, he paid a lot more than what he should have paid to do all the work. That's what the warranty is there for and we love it.
Hello Nathan. Thank you for your thoughtful and detailed review. This is incredibly helpful. It means so much when our customers share their experiences. And know, we are increasing our efforts to affiliates with a variety of service providers and being prepared for any unexpected situation might occur to our homeowners. We appreciate you for bringing this to our attention. Have a wonderful day and stay safe! Regards, Tom/Digital Care.
The only thing I was concerned about is I have my bank statements pulled up, and I told HWA that these months were paid for. The rep told me that I didn't pay for these months, which I pulled on my bank statements right in front of them. Then there was one month when he told me I didn't pay. I looked at that month, and I said, “Okay. My bank statement is saying here, ‘Home Warranty of America, Direct Energy took out this much on this day.’” He said, “Well, I don't see that here.” How can they not see what they take out of our accounts right then and there, and I just see it on my side?
And then he said, “Well, you could send me a bank statement.” Why do I have to send a bank statement of what you guys took out? Shouldn't they know what they are taking out of our accounts? They are obviously doing this direct take-out, so they should know exactly what money is taken out of my account. And he didn't know what date. He told me I didn't pay for this month and this month, which on my bank statement, it shows the payment has been taken out. I've been with Home Warranty of America the past five years and I never encountered this situation. It was ridiculous. I just went ahead and paid it because I hate the confrontation.
What gets me is how I started my new contract two months ago. HWA took out the regular payment these past two months. And then come August, they said my card was declined. But once I got my new card, I went ahead and called them and let them know. That was supposed to be corrected already in the beginning, which it was. But what I don't get is how two months later, they told me that I owe for two months on my last contract with them. But I just renewed with them. Why wasn't none of that stuff mentioned? Why is that my mistake? That should be their mistake that they made prior for me starting a new contract. If I missed two months on my last contract, shouldn't that have been taken care of before I started a new one?
And not only that. I already filed a claim just last month for an issue. It was my heating and cooling, and they took it. I was about to cancel my services with them because I never had this issue before. And then when it came up, they don't have the answers or don't even know how much money they are taking out of my account and when they are taking it out. That's the whole reason why I do the autopay. It's for them to take care of that, where I don't have to call them and take care of my payment.
When I purchased my home, they gave me the opportunity to do Home Warranty of American. It's a really cool item to throw, especially if you're a first-time homebuyer. It’s really good to have for a year. But I kept it on longer than that because I love the services. Everything that I experienced with them has been awesome. Every time I call them and file a claim, the contractor would come out here within a week, and they take care of the issue. I had excellent service with them. It's just little issues that they should be able to answer or take care of on our end, especially we've been a customer for this long. They should be able to look back at the payment history or even what I paid. I would definitely recommend them to other people. But their representatives should know the answers to everything that we ask. I hope we could change things.
The last lady there who I talked to was awesome. The other one might have been new. He might not have been looking at the correct stuff. At that point, I just didn't wanna talk to him anymore. I hung up because it felt like he didn't know what he was talking about. The next lady that I spoke to clarified everything to me, but then I still didn't get clarity on how I'm missing two months out of last year. That still baffles me on how they couldn’t answer that question. But other than that, I went ahead and paid it. We resolved everything.
Good afternoon Joaquin, on the name of the company please accept our apologies for all the frustration you had or have gone through during the process of your claim. We appreciate your loyalty and trust in HWA for many years. At Home Warranty of America, we strive to meet the needs of all our customers, and we are proud to be your trusted home warranty provider, and thank you for your feedback. We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. Please don't hesitate to contact us by phone or live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day! - Mateo
I have four A/C units, three of which are not working properly. I filed a claim in April for an A/C problem. A new unit was eventually installed, though it took well over two month. The service provider stated that the unit was only at 50% capacity as they needed additional parts. They contacted HWA regarding authorization though have yet to receive that authorization. I now see that the claim (a claim filed before AIG assumed HWA, claim #**), is now closed. I called HWA and was told that I had to make a new claim. It has been well over three months since the initial claim was filed. The claim should never have been closed as the claim has not been completed. I feel that there is no reason to file a new claim and have to pay the $75.00 service fee.
I also filed a claim ion 6/11/21. Claim #** and another claim, claim #** for another unit. That claim is #**. The service provider responded to both requests, though needed authorization for parts before actually making the repairs. Those authorizations have yet to be provided. I've called numerous times regarding these claims, spending hours on the phone, the last of which is today and am currently on the phone and have been for over an hour after speaking with four different representatives. This type of service has been ongoing for years. I was stupid enough to continue to renew my two contracts, though now realize that they won't change even though they have been acquired by AIG.
This Company is quick to take you money but not quick to help with a claim. I have filed two claims with them one for electrical (causing my well pump, washing machine and much more to continue to go out). They still have yet to send someone to my home for this claim and it's been about a month now, secondly one for my hvac system. My home has been hot for multiple days now and they stated again it would be 2 to 3 weeks before they can send someone. After calling and speaking to a supervisor they still have not send someone for my electrical and the person whom they got into contact with for my hvac stood me up and did not return my calls. When reporting this to them their response was we can try to set up another appt with them but it may be 2 weeks out. Finally they got the hvac person to come out and stated they don't even cover the basic motor for the unit!!!
They could not find techs for my location when they are supposed to have multiple vendors and they kept stating that they will continue to work on it but come back with the same responses. Why have warranty coverage for my area if you don't have vendors to cover it!!?? It's not the first time this company has been reported. After seeking advise from my attorney I found out they have over 21,000 claims against their company with the Better Business Bureau!!! I strongly recommend you to do the research before using this company or else you will be spending money for nothing!!!
The claims process was quick and easy. It was painless. I was able to get an appointment on the exact date and time that I wanted to. The contractor that came out for the air conditioning unit was good. They were very helpful and informative. They gave me some tips on how to keep everything running smoothly too, so it was cool. The air conditioning unit has been working very well. I've had a couple of other claims in the past and I was absolutely satisfied. It was great service. I'm completely happy with HWA.
Hello Vernon. We always strive to provide a straightforward process, and we are glad to know our hard work was reflected in your review. If we can be of any further assistance, please do not hesitate to reach out to us. We would be more than glad to aid you once again! We hope your day goes beyond as you planned. Thank you for sharing this positive feedback. Best wishes, The Digital Care Team.
My limited experience with Home Warranty of America has been very good. I've never submitted a claim but for a little more than $50 a month, I have peace of mind. If my air conditioner went out, I’ll have to fork over a bit of money, but not $6,000. It's just like having health, life or homeowners insurance.
Hello Joani. Thank you for ranting us with five stars! We are glad you have had a positive experience with us. And rest assured whether you need to report an emergency, make a claim, or simply ask a question, our customer service experts are more than willing to help. Have a wonderful day and be safe. Sincerely, The Digital Care Team.
I've had HWA for over five years and it's been great going through the claims and getting people out. I only had one issue with them about something I asked to get done, and that didn’t happen. Other than that, the people that are sent are very professional and most of them are knowledgeable of what they need to do. Having the warranty is great. The good is especially when stuff go out. Normally, if you have an older house, it's very convenient and you save money 'cause usually, the stuff that goes out is expensive.
Hello Lamont. Thank you for ranting us with five stars! It is much appreciated— HWA always strives to provide a smooth process and we are glad we hit the mark with you. And rest assured whether you need to report an emergency, make a claim, or simply ask a question, our customer service experts are more than willing to help. We hope your day goes beyond as you planned. Sincerely, The Digital Care Team.
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