Harbor Freight Tools

So I had a situation that most of us have which is you haven't returned and as much as I rate returns with root canals I had to do this one. But I have the unfortunate experience of having to use my American Express Bluebird card when I first purchased the items and returns on the American Express Bluebird take forever. When they say 3 to 5 business days they mean 5 business days minimum so upon my arrival on Thursday evening I make sure my items were in proper order and condition and I thought out the store manager on duty. The store managers on duty was named Cheyanne. I asked her if I could get the cash back rather than having to go back on my card and she immediately said, "No problem." She did ask the amount.

My model 65298 Harbor Freight, Chicago Electric, My Electric Reciprocating saw is total junk. The blade holder, the chuck, does not hold the blade in properly. I absolutely hate a piece of junk tool. I’m ready to throw this piece of junk into the trash can. Motor works just fine. The quick disconnect chuck is total junk. I wouldn’t even give this tool away. Cheaply Made in China. I’m now a retired weekend warrior. That said, it should be good enough for what I use it for. NOPE! TOTAL JUNK!

When I called a few years ago, they didn't even have a customer service and I corresponded by email FOR WEEKS and never got a resolution. This time I ordered a paint gun and they didn't have the one I wanted so they use a cheaper version if that's possible. Then I said I would get back to them so I called a couple hours later and a lady named Chanel said she canceled the order. Well lo and behold she didn't cancel it so it is being sent to my house. THE ONE I DIDN'T WANT. So now I have to deal with getting a refund. Do not ever do anything online with this company. I actually like their products because I don't do a lot of construction work but their customer service is the worst!

Attempted to use the HF 25%-off coupon. At the cash register was informed that the lock boxes are not eligible. Reason? "Don't know. You just find out when you check out what is eligible." This is unacceptable. Won't drive there again to see if their coupon is really valid.

As others have said, most items cheap and cheaply made. Customer service is non existent and nobody knows where anything is in the store. Try to buy a battery operated impact gun, and wouldn't you know it, they did have the batteries for it. Waited in line for ten minutes to find out they didn't have any in the back room. Won't be going back ever.

They sell cheap stuff. The price is cheap (especially if you use the coupons), and the quality is cheap. But what's really sad is that they hold back negative reviews. They have held back my negative and constructive reviews. So you can't trust the reviews.

Horrible customer service!!! My husband lost a gift card there and immediately called to have it shut off and a card was to be sent out to him. However, days later we were told no card would be issued because there was only a 1.00 on it left. Their excuse was that it was holiday so what they said would not hold water because they could answer a phone on a holiday when they had a mega sale but they could not shut it off? Sounds like b.s. and bad customer service. Getting our money through our credit card dispute but never shopping here again. Their customer service people are downright nasty and they have NO customer service. Buyer beware at this company!

I tried foolishly to use a coupon at Harbor Freight Tools yesterday. Turns out, there are soooo many things the coupon doesn't work for, it renders it almost useless. 20% off, except: nearly everything of any value in the store. I couldn't find a single thing in the store that I wanted where the coupon applied. Just not worth the effort to try anymore.

Dont bother trying to call HF customer service. Reps only read from scripts and have ZERO common sense. When asked a question not part of the script they hang up. Happened 3x in a row. Deal with reputable companies only, not fly by night RIP offs.

Purchased 5 electric chainsaws and I received the recall notice - The worst of the worst. I went to the store with the notice which I received telling me to stop using the chainsaws I purchased (and surely they could cut you because the manual switch does not work, the saw runs continuously until you pull the cord out of the outlet) and the store refused to exchange the product. They said, I do not understand. Why do you guys do this, if I know that the product I sold is defective and could cause damage because does not stop, then I will replace it right the way. Just wanted to ask you guys kindly to help with replacement because I do not want someone to cut himself with the chainsaw. Thank you for your understanding.

I am very happy with this Earthquake XT 3/8 drive impact gun for the coupon price. It is my first cordless impact. I was skeptical at first but I was pleasantly surprised using it for the first time. It packs a nice punch for its size and I've tackled some rather nasty mid-size fasteners with it. The convenience of no air hose sold me right off the bat. The build quality seems really good and I plan to get a 1/2 drive model after seeing how this holds out.

Poor customer service. No IT department at all!!! If you want to get hassle and waste your time and temper, place order with this company and worse than that if you have any question or problem then forget it. You are going to get hard time for the rest of your day. Save your life and maybe pay a little more and buy from descent companies. Not this one!!!

My most recent run in with Harbor Freight Tools started off like every other visit. I walked in and immediately try to find what I need amid a semi organized mass of stuff. After walking through the isles a few times I was down to my last item that I absolutely had to get assistance with because I just could not find it. I ask the young lady at the counter for the item and she walks me outside to the sidewalk sale... and wouldn't you know it... the item was NOT there. So she gets on the radio and asks for help from her co-worker. This is where it really got interesting. The lady on the other end was really not having a good day. The store was being remodeled and stuff was even more disorganized than usual.

I tried to return a unopened box containing a 14 inch electric chainsaw. I had the original receipt, and they also still were selling the same product in their store. It was over 90 days and they said the store policy is no returns after 90 days. They can always change store policy if they want to. It was never used and not even taken out of the box. And I still had the original receipt. I have taken back products to other stores and they at least gave me store credit when I had the original receipt. Poor customer service and I will never shop at Harbor Freight Tools again. If they would have given me store credit I would still be shopping at Harbor Freight, but not now.

Coupons - Mother's Day 25% off did NOT state it wasn't good on a Badland winch. Drove 40 miles to store (Springfield, IL) to be told it wasn't good on winches. Show me where they are listed in exclusions! They COULDN'T! Very poor business practices.

I purchased many items in June 2017 totaling over $1400.00. Two of the items were a Bauer planer and a 12-inch sliding miter saw. On March 2018 (not even a yr) the planer had to be returned as defective (loud noise), since I purchased it in Oregon and now live in WA. I tried to exchange it and they said I needed to pay a sales tax on it. And I would need to purchase a new warranty, the 2nd warranty I purchased for $79.99 was used up by returning the product that was only 9 months old.

After making several calls, I am no closer to talking to someone than I was when I started. With an average wait time of 12 minutes, I have been hung up on, because they say they can't hear me, and I have used two different phones, have been hung up on without any response, and the one time I actually talked to a person, the call dropped. I have been trying to reach them for well over an hour. I need information on a replacement part for a tool.

Harbor Freight Tool Box Review [11 Drawer Roller Tool Cabinet (US General)]

Purchased a 10in sliding compound saw. Model #61971. Was using sliding compound saw to cut trim. Not sure what happened but while using this saw the blade guard caught the blade and flew off, taking out the laser guide with it. I looked at reviews only to find the plastics used in the blade guard are inferior. After comparing them higher name saws I realized this is very true. The Chicago Electric Guard is very flimsy and will shatter if contacted. Add note: I think I found out why the blade contacted blade guard. A bolt with a nylon lock nut had loosened up just a little causing the blade to shift ever so slightly allowing it just enough movement to catch the blade. Seems like a true safety hazard to have plastic getting thrown around.

When you buy from this company they ask for your phone number, name address, etc. On my most recent visit a store manager named Wayne was checking me out. I had my flyer with my name and address on it but he asked for my phone number. I have a poor memory disability and since I never call myself I couldn't remember it. He got belligerent and kept insulting me about my memory problem. I should have walked out but continued with the transaction. I later returned it as I was very upset and decided to never do business with Harbor Freight until this man is fired or moves on. Most of Harbor Freight's people are very polite and I enjoyed shopping there. No more.

I purchased a 2 Ton Hydraulic Engine Lift from Harbor Freight over 15 years ago and it had helped me pull numerous Engines from my vehicles without fail. Well my Hydraulic Pump on it finally gave up the ghost this weekend so I pulled the unit and headed to purchase a replacement. Harbor Freight had a replacement Pump for around $80.00. I checked with the manager to make sure I had the correct unit for my lift and he told me that it was indeed the correct part and that if I gave him my old unit, he would refund me $72.00! Well I now have an engine lift that works again and it only cost me around $8.00... You can't beat that after over 15 years! A lot of people think they sell junk tools, but I have had very good luck with all the tools I have purchased from them. I no longer spend $$$ buying Snap-On or Craftsman unless I need a specific tool. They will keep my business for good. Thanks.

Annual in-store shopper at Harbour Freight Tools. As I had a relatively larger order, with big items, and Harbour Freight offers zero assistance in trucking or delivery services from in-store, the store employees suggested 1) Shop online; 2) Sign up for Insider Tracking Club for further discounts; 3) Shipping to freight forwarders was allowed with online orders ONCE it was to a USA address and not to a PO BOX address. Having done all as instructed, and I created my online account; which then took several phone calls to Customer Care, and a 48 hour wait to get account activated. Then order would not go through. Several days of trying, then I placed order over the phone. Only to be asked if that was a business address or a homeowner's address. Answer: A business address, it is my freight forwarder. HF Response: "Oh, we don't ship to freight forwarders. Only to homeowner's addresses."

Received a letter from HF stating a tire recall was mandated by the National Traffic & Motor Vehicle Safety Act for the tires on my Haul Master trailer, tire 12" Innova. The letter states to go to your local HF store and the tires will be replaced. Called my local store in Melbourne, FL, was told they have gone through their tire stock for replacements and no idea when/if they will be securing additional inventory. Was offered a $30 gift card. Responded, "HF is mandated to replace the tires," told, "Sorry we are not able to."

U.S. General® Pro 61427 30 in. 5 Drawer Glossy Red Tool Cart - None of the holes lined up to assemble. Had to redrill every hole. Short on bolts and nuts. Brackets for compression closer were welded on backward. No way to install them. Piece of junk... Took three hours only to find it will never close... Do not buy it. You will regret it.

Harbor Freight, you have changed your protocol of using the 20% and 25% coupons to where we "CAN'T" use them on one product in your ads. We used to be able to do this, but now, your managers at your store locations will fight you tooth and nail trying to prove their point that this has "ALWAYS" been your policy. They get rude, get up in your face as though they would fight you right in front of other customers at the counter check-out.

I've had several problems with Harbor Freight over the years but I've ignored the issues. Not now. Recently order item and requested "second day" shipping for an extra charge. Ordered on a Friday and it's Thursday and guess what, no item. When I called and confronted the customer service guy, he hung up when I advised him it was illegal in the State of Arizona to "Mislead customers into charging extra shipping fees and not delivering as promised." I also looked into classaction.com to start a group effort to take this company down for making a lot of money off shipping charges. If it's not going to be here on the "second day" because it takes them several days to process the order, then it needs to be called "3-4" day shipping so people are not given the false impression of faster delivery. Or at least refund the customer's extra postage. It amazes me companies ignore such complains and often end up in million dollar settlements.

While Harbor Freight has been a cheaper solution for those unable to purchase expensive tooling, the quality has reached an all-time low for consumers. I wouldn't recommend purchasing even the basic tools from Harbor Freight; you will just be wasting your money. The products are of such low quality, that you'd be better off burning your money than spending it at Harbor Freight.

I purchased one of the big central pneumatic compressor. It's about a year and a month or 2 ago. I use it every 2 or 3 times a month. I had nothing but problems with it. I replaced the air safety valve twice, it's broke again and now the air pressure switch is bad. I keep the oil level where it is supposed to be, I drink the water after each use and check it before I use it. And now I have to have it rigged up to get the thing to even start up.

I had been a fan of this company due to its low prices. However after numerous issue with their power tools and air tools, I have to admit that I am done. The final straw came when I recently had purchased a $23 pin nail gun. After a single use it stopped working. I tried to swap it for a new one, but the manager refused because I couldn't find the receipt. He told me I should have purchased their warranty plan. Clearly they don't stand behind their product. Since then I have completely washed my hands off this company. I will happily spend the extra money at Home Depot or Lowe’s for a product that I know isn't going to break after one use. And if it does break, they will stand behind the product.

Attempted to return defective air compressor, met with nothing but hostility because I lost the receipt. Offered credit card, still gave me a hard time, got mad & told me what I could do with my compressor. Mgr & his wife/clerk were both 250 lb walruses with attitude to match.