Harbor Freight Tools

I did as instructed and was finally contacted back by Jason ** who said he was a claims specialist. Of course he had none of the previous items I had sent in so I once again had to resubmit everything. I patiently waited over 3 more weeks without contact and emailed this specialist back. He called me later that evening to inform me that after close examination of my pictures the supervisor noticed some of the prongs were bent and the manual clearly states you shouldn't use a defective tool lol. I explained to this specialist slowly so he would understand that indeed some of the spikes were bent, as a result of the tool malfunction, which is why I clearly took pictures to show that. He then informed me it could have been a result of "User Error".

I asked him if he had any idea what a carpet kicker is or how it's used. It's designed to place flat on the floor, grip the handle tightly as you kick it hard with your knee to stretch the carpet. There is no way possible for user error unless you would jump up & down on it. This had no effect whatsoever on him as he went on to tell me that they would offer a 50 % allowance towards MY expense created by THEIR defective tool. All this after I chose to have a much cheaper fix which still shows the repaired area. I told him to let the company know that I would let everyone know about my horrible experience with his company. He seemed to care less about anything I had to say and just moved right into telling me he would send me a release form to fill out so I could receive my $130+ check... Wow, I'd hate to lose that.

I told him that was fine however I wanted it mentioned on that release form that the reason Harbor Freight was only issuing me 1/2 of what their inferior product cost me was due to "User Error" on the release form. After speaking to a supervisor he came back to start telling me again about going ahead to send me a release form. I stopped him to ask him if it would have the reason stated on it and he said no. I told him not to send it then. I'm simply not that hard up to sell out to a pos company that cares less about its consumers. After this horrible experience I personally wouldn't recommended this company to anyone. Don't waste your time or money. It might cost a little more but go to a reputable company to conduct your business.

And then the person Christopher at the register Asked for a ID. Would I don't have because my wallet was stolen a few weeks ago. So I told them I have receipt. I have the card. Why don't understand. Why I can't return it. Can I speak to a manager and then the lay that was walking around turn out to be a manager. She walked up and with a smirk on her face she said, "We can't take Returns without ID". And I said that's That's I have the receipt. I have the card. She said to me that I did that may be stolen. I laughed. "Are you kidding me?" The kid at the register help me a few days ago when of purchasing this stuff of course he doesn't remember.

I felt so upset leaving that place. Words can't say it. Her name was Colleen. And she was totally unprofessional. Being the manager she should work out the issue with the customer Not portray him to be a thief. A thief with the receipt at that. Lol. Are you kidding me. Saw this is the type of service you guys provide your customers.

I have done shopping at Harbor Freight and so will my family. Soon as I Tell them about this experience so that equates to about 45 families so that's over 20 people that will now not be shopping a Harbor freight. So good job Harbor freight. Great policy. Your employees act like the dads run the joint meanwhile they Can be dropped at a drop of a hat. Terrible customer service. Terrible experience done with you guys. Sorry if you can follow my story. Oh by the way the Harbor free up talking about is the one located at Garfield in Auburn blvd Sac SA. And the person that bug me the most there is Colleen. Terrible terrible terrible Manager.

They are fun and very knowledgeable and Steven has an incredible hand on experience in (seems like) all tools and all construction trades. He has helped clients of mine understand how to save money to stock or just achieve success at anything DIY. This is my go-to store and will recommend it to everyone. Besides, they know where every single item is in the store, maintain the location super clean, bathrooms amazing and they are always on top of the organization. Thanks from my clients and from myself. Ralph

I went to the store in Lake Forest, CA and explained about the danger and safety hazard and asked of the defective chainsaw and asked for exchange. I showed the manager how little it was used and less than 1 year old with 3 times of light use. The manager said even if is dangerously defective he cannot do anything about it. I mentioned this needs to be investigated as this saw may be fatal. He said he cannot exchange. I want my money back ($40.40). My ticket number is **.

Fourth, I believe, and this is simply my opinion based on reviews that I've submitted - negative reviews on their website rarely get published. I have submitted several positive ones on tools I liked that are visible to this day but very few of the negative ones ever show up and I followed their rules to a T. Thus, I must assume that they cherry pick reviews that make their products looks better than they really are. Fifth, the majority of their power tools I have used do NOT live up to their advertised specs and do not come anywhere close. This includes but is not limited to maximum torque ratings, battery life, air consumption, etc... yet, they get glowing reviews. In summary, I have found very little reason to shop at HF. Some of their best tools are really worth buying, but the bad vastly outweighs the good unfortunately. I will take my business elsewhere as there is not shortage of other options.

The pump is also compared to a Zoeller pump on HF's site with a claim of being cheaper but in reality the HF pump has a ninety day warranty and the Zoeller has three years. If you purchase the HF warranty, you actually spend more. And Yes, Zoeller supplies a performance curve on their pump? I can only assume the performance is not good or they would share the data. If you need a pump for a critical situation - choose someone else.