About Harbor Freight Tools
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I owned a lumberyard and hardware store about 35 years ago. I found I could buy from Harbor Freight at retail cheaper than I could buy wholesale on most items. They have been in my radar ever since. Unmatched prices, but not as many stores as Home Depot and/or Lowes.
Harbor Freight is one of my favorite tool stores for several reasons. First of all the reps are always polite and helpful. Rarely have l had any complaint but whenever l did they have always worked diligently to rectify the problem. I have visited stores all over and the service is always good. Many tell me they don't like the quality of merchandise that is available, but l have found that little, if any difference, can be found and for the price cannot be equaled. I like the complimentary 'free' items Harbor Freight offers to the public and many even do not require any purchase. I highly recommend Harbor Freight to all diy-ers that want a good deal on any tool needed as well as household items for kitchen or garden. For the best bang for your buck, Harbor Freight cannot be beat!
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Love Harbor Freight! Their customer service is great, can always find an employee to help you if you can't find or know about the item. Prices are less expensive than the other tool stores and anything you need, you can find within the store and not have to walk a half a mile to hope it's in the other stores aisle.
If I need a tool or have a project, I always go here first. Especially right n or while money is tight, I can find everything I need for a reasonable price and decent quality. The handheld drill set I use almost once a week I bought from Harbor Freight about 5 years ago and it still Works like new.
Having always found, in my experience HF to meet my needs and budget. Always friendly staff, that are very helpful. Plenty of options from DIY to contractor needs. As a handyman HF helped my business grow. Have been in 3 different store across the country and all meet my challenges.
Advertised 20% coupon but failed to specify only certain items were eligible for this. Wanted to buy a 850 dollar predator generator but it was not eligible. Only Harbor freight brand was eligible. Need to let people know ahead of time. Will not be shopping there in the future. I will indeed let it be known to friends about my experience.
They make returns difficult, tools are substandard in many cases. Got told not to come back when I questioned a return policy on an item that was broken from the box. The cashier was belligerent and when I called for a manager the manager was worse. After nearly ten minutes they revealed to secret to getting a return. Something that could have been done in the first ten seconds. Personally I am boycotting their stores.
My wife brought the gun nail for me for gift 220$ but I don’t like it. Next day I go Harbor Freight for return. They charge 20% for restocking fee.... I lost 40$ for the stupid thing from Harbor Freight. I recommend for everyone don’t come Harbor Freight. Come Home Depot or Lowe’s better.
Without HFT 20% coupons which were good for most items in the store, many people, including myself, can purchase tools & many other items that HFT sells, cheaper at stores like Home Depot, Lowes, Northern Tools, Granger supply, etc. Also, if you are a Veteran, you can get 10 to 20 % discounts at these stores that HFT DOES NOT give to Veterans!!!
If HF cared about their customers they would understand that customers count on the information that HF provides on their website. All too often their website says they have a tool in stock only to drive 30 minutes to their store to find out they have NONE. In this case the Tigard, OR store said they had "limited Stock" for a particular 3-ton low profile floor jack. We're not talking about a screwdriver here... Just in case before making the drive I called and had them check. They had NONE. So I checked their Beaverton store and their site said "In Stock"... It didn't say limited inventory mind you, it said IN STOCK. So I made the 20 minute drive to that store and they had NONE in stock. Are you kidding? It just proves they have absolutely no concern for their customers and the fact our lives are busy. We would appreciate honesty and accuracy. I'll start shopping elsewhere.
Harbor Freight Tools Company Information
- Company Name:
- Harbor Freight Tools
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