Harbor Freight Tools

I have a homemade camper that I built myself over the last 3 years. And are still building... lol. So I want this camper to be completely self sufficient. I love to tinker with electronics, and I’ve built several generators for off grid use. That brings us to the Thunderbolt Solar line. Although a lower end product, they have paid for themselves. I currently run a 10 panel grid on the roof of the camper. Some old from the 3 panel series and some new, from the 4 panel series. Now I’ve come to realize that they are good battery maintainers but if the batteries are low, it takes days and days to come back, but it will charge them. I have 4 super start 90ah flooded marine deep cycle batteries. Again el cheapo start set. And it works.

I needed to return an item. I talked to Teresa the manager of Store #00109. I have talked to Managers in the past but none can compare to Teresa. She was very professional, told me my options and solved my problem with minimal time. She was courteous and showed the very best customer service. She should be given an award for her service whether time off, or something extra in her pay check. At any rate you should very proud to have her working for you. Her team was very helpful and their customer service was award winning too. Thanks again. A loyal customer forever.

I have been shopping at this location for at least 10+ years. Mill Street, San Bernardino, California. The people will react as nice as one treats them. Some other people could be rude. Jeff the Mgr. and his ladies are awesome and helped me on a return without blinking an eye. Certainly some tools might not be high end so do not complain if some do not work as well as others. For Pete's sake, a ten dollar grinder is not going to be like a $100.00 Dewalt. There are Ford Fiestas and Cadillacs. They are not of the same ilk.

Harbor Freight is quite frustrating. I have more or less stopped shopping there because of several reasons: First, you never know what you're getting. Tool quality varies wildly from one piece to the next. Some are stamped "Pittsburgh" or whatever and it's obvious where they came from so it makes it harder for them to deny warranty replacements. Others are laser etched or not marked at all and they will deny replacing it... especially frustrating is when the original was marked and the replacement is not and then it breaks, and you're out of luck. Second, items are discontinued or replaced on such a frequent basis that the thing you bought last week might not be available this week. Or, an item is sold out indefinitely and it makes getting a replacement impossible. Third, there is often one cashier open and it takes forever to get through the line. Other employees and managers mill around and don't acknowledge that there's 10 people standing in line.

Operated hung up on me after waiting 40 minutes on the phone. I bought a pressure washer and the screws were missing to the handle. I figure they would ship out the screws to the handle, guess not. Told me to go buy them on my own or return unit to store. They said they would reimburse me, they don't cost much. The screws she meant. I said I thought that it was unacceptable. It's only four screws. So she hung up the phone on me and talked over me the whole time. I have never had problems with customer service at Harbour Freight before either at the store or over the phone on the 1888 number.

Ordered a 6.5 hp Predator engine last Sunday on their website. Today is Thursday. Checked out as a guest. Now I am unable to get order status other than "pending." Called to cancel order and have been on hold for over 30 minutes. I am writing this as I am on hold waiting for someone to pick up. Ridiculously crappy customer service.

Purchased a 63645 Effluent pump from Harbor Freight and requested from customer service that they provide me a performance curve needed so I could properly set a dosing time for my septic system. David from customer service responds that they don't provide scientific or proprietary information to customers. What?? I follow up indicating all pump manufacturers supply this critical info which is needed to properly size a pump for your needs. It has been over a month since my last email and HF has chosen to ignore my request.

I placed an order 7/15/19. I received partial order a week later, however the 2 shop lights I ordered did not arrive. I got no notice in the box, nor was I contacted by HB. After 2 weeks I called customer service, I was told that they stopped shipping 4 ft shop lights thru the mail. (I never would have known, if I had not called them) customer service told me that they would make a exception and ship them, and not charge for shipping. I asked them to cancel the order and Josh in customer service said he couldn’t do that. It’s been almost a month, I have not received the lights I paid for, I’ve not received any email or call. They have my merchandise and my money. I do not recommend this company, they have lost my trust.

I purchased a greenhouse last year, but accidentally broke a part while I was assembling it. As it was a part of the ceiling structure, I’m not able to complete assembly without it, and in the meantime, what is assembled is structurally weak and at risk even from moderate winds. Regardless, I understood it was my fault, and simply wanted the replacement.

I tried to return a Greenwood propane torch after one use four weeks a ago to my local store in Reading, PA. At that time I was notified that there had been a recall on the Item and that there were none in stock. The story was that they were in the warehouse and I could expect them back in the store the following Tuesday. Two consecutive Tuesdays & one telephone call later, they were "still in warehouse". So I called customer service waited for 17 minutes to be connected. According to Customer service rep after speaking with her supervisor, I was informed that the best way to get this item was to return the unit (4th store visit) and get a gift card, then to call customer service and they would ship to me direct without freight charges.