GE Washing Machines Reviews

11\10\25 bought a new washer and dryer from Lowe's, dryer did not work out of the box. They replaced the dryer. The washer first load shakes so bad I can't use it. Called for repair, good luck can't make a appt. Get transfered from one person to another. Finally, I got a appt and the tech had no knowledge at all. Called lowes corporate and they won't help me. What a disgrace, I disputed the issue on my credit card. Really disappointed with GE and lowes.

I purchased a GE washer & dryer in May of 2021. Approximately two weeks ago the agitator stopped working in my washer. After numerous attempts to get it repaired, no success. The screw in the bottom of the agitator rusted & when the tech attempted to unscrew the bolt it broke off. And it was a 50/50 chance it could be repaired. Who makes a product that don’t last more than 5 years??? I called GE & they offered no solutions to this problem! I thought I was purchasing a reliable washer. Never again!!!

My washer broke down on October 11. I called GE, was transferred to their warranty partner (Appliance), and scheduled a service appointment. When the technician finally came, he looked at the washer, told me I needed a replacement part, and said he’d be back in two weeks. The part arrived. He never showed up—twice. I called again and made another appointment in November. The same technician came out, then suddenly claimed I didn’t have insurance and refused to fix anything. I told him multiple times that I did, but he got irritated and left my house. I called the company again, explained everything, and made yet another appointment for late November. They said I’d get a text the day before. I never got a text, and they never showed. When I called, they acted like the appointment never existed. So I made another one for December 8.

We bought our GE Profile Washer on July 12, 2025. It has consistently done a poor job washing our clothes, blankets, mattress covers, etc. Even on the BULKY cycle and DEEP FILL, the machine gets off balance. My Drain/Spin cycle wouldn't operate correctly (did a complete rinse and sometimes started at the beginning of the cycle). This is a real LEMON and I just want it gone!! Even the repairman who was here today said to download the SmartHQ app, which I did. Then headquarters would run a remote diagnostic test. I can't get any help from HQ either!

I bought a GE top load washer about 5 years ago which has been steadily been getting noisier in the last 2 years. When it agitates it make a terrible grinding sound. I followed all the recommendations from cleaning and so on but it just gets louder in time. I also tried to Google repairs for this problem but in most cases it talks about replacing the transmission. That seems to be a common problem with these machines. That means after 3 years from new the transmission starts to fail. As far as I'm concerned this should've been recalled for bad design. You pay about a thousand dollars for a machine that doesn't last is criminal and should be challenged legally with a class action lawsuit! I will never buy GE appliances again!!

These are the worst! GE Profile, top of the line is GARBAGE! My washing machine hasn't worked properly since day one. I've had it worked on 7 times in less than 2 years. GE Customer Service is absolutely useless! They basically said, sorry, you're SOL lady. I would never recommend any GE products to anyone, especially at this very high price point! I'm extremely disappointed. Do Better GE!!!

Terrible customer service and terrible technical service. GE does not stand behind their products or their quality of service. I essentially had to throw away a year and half old washing machine because they would repair it properly and then they blamed us for not knowing how to load it. I've been doing laundry for 60 years now. I'm pretty sure I know how to load a washer! I will NEVER purchase another GE appliance!!!!! We bought a new LG and it works just fine!!!

My GE washer is two years old. I have had to have the lid lock replaced. It failed after three loads. Also replaced the circuit board. After one load the washing machine has failed again. I’m sorry I bought parts for this thing thinking it could be fixed. I was wrong. This machine is a very poorly engineered unit. Puts a big stain on the GE name. Don’t think I’ll be buying any of their products ever again.

We purchased a top loading GE washing machine about a month ago, & it is a nightmare! The first one they delivered was defective, so they sent a second machine, which is just as bad. It's impossible to wash sheets or towels in this machine, as it constantly becomes unbalanced, There is no way to "unbalance" the load during the cycle, nor to repeat a spin cycle when the load stops & is still soaking wet & not spun out. DO NOT BUY A GE washer, it's a terrible product, with worse service. (It's also very noisy.)

I received a new washing machine from GE in April. It consistently has not worked. It moves or walks during the spin cycle and shuts off so I am left with soaking wet laundry. They have come multiple times and refuse to replace the machine that is obviously a lemon. The last time they came they told me I could only use one of the many cycles I paid for and to use deep fill each time even if it was a small load thereby wasting water as well. I have video of the problem. Every time I have to take off work for half a day for it not to be fixed properly or replaced. Currently I am on hold with the department who can authorize a replacement. I am at 30 minutes so far. We will see… They are telling me my warranty only covers repairs. IT WAS A BROKEN MACHINE FROM THE BEGINNING!