GE Ranges Reviews

GE Profile™ 30" Built-In Touch Control Induction Cooktop Model # PHP9030DJBB: DOES NOT WORK - TERRIBLE CUSTOMER SERVICE (THE WORST)! Brand-New out of the box, installed by a licensed electrician in the business for 50 years, and the cooktop does not work. I literally have a $3,000 non-functioning paperweight in my kitchen and cannot cook for my family. GE Customer Relations Department has been awful and has not helped us. They obviously do not care. They pretend to be helpful, but they do not help at all and they lie, lie, and then lie some more. Me and my family have been unable to cook for 3 weeks. GE has not offered us any assistance nor have they apologized. GE DOES NOT CARE ABOUT ME OR YOU OR ANYBODY FOR THAT MATTER - PERIOD!

I bought a Ge range on July 27th 2022. I’ve had 4 issues with this range, too many to keep dealing with it! James from GE offered me a refund and then it was retracted!! Cynthia from Lowe's offered me a refund and that has been retracted! What kind of business does this?? Please!!! Do NOT BUY ANYTHING FROM GE OR LOWE'S Because they don’t keep their word and they don’t look after their customers!!

I want to express my extreme disappointment regarding my experience with the GE Profile™ Series 30" Slide-In Front Control Induction and Convection Range that I purchased on February 28th of last year. Since the purchase, the range has been turning off on its own, initially occurring occasionally, but has now escalated to happening every time I use the range. I contacted the GE appliances maintenance department in February to report the issue, and a technician was sent to inspect the range. The technician identified the electric panel needed to be replaced, which, according to the technician, is a known problem for this range since the front electric panel that controls the range is exposed to any liquid spills. I was surprised to hear about this design flaw, as it was not disclosed to me during the purchase.

We ordered a GE Profile Induction Range. It works great but we cannot use all four burners at once. Finally asked GE for service. Tech showed up ordered parts and scheduled a return day and time, 1-5 pm. Parts showed up in two weeks. Repair appointment was four weeks. Package sat for two weeks. Day they were supposed to show up, no show. Started phoning, trying to "track technician" at 2. Couldn't track. Finally spoke to a person just before 5. Put me on hold for 10 minutes. When they got back to me, after 5, they said the "dispatcher is closed" so they couldn't find out why the repair person didn't show up. Only thing they can do is schedule us again.

I purchased a new home June, 2022 and received a GE Stove, Model JGBS61DP2WW. Kieffer Appliance store in Lansdale, PA and GE service repairmen have both serviced stove. The oven will not work. You can preheat the oven, but when the temperature drops the stove will not reheat. The electric starter lights but the stove will not relight. GE claims the breaker doesn't have enough voltage to run the stove. It's gas! The breaker is a 20 AMP and it takes 6 to run a gas stove. The electric clock, lights, starters and top burners all work but there is no gas coming in to light and reheat the stove. GE won't fix it and Kieffer tells me they owe us nothing because they sold the stove to the builder!! DO NOT BUY GE PRODUCTS. THEY DON'T BACK UP THEIR PRODUCTS. Do not do business with Kieffer Appliances or Regal Builders unless you like paying for a product that is no good.

Hi, I purchased my home in 2021 and it came with a GE range (model # JB645RK6SS, serial # LR018824Q). Within the last 3 weeks, I have been smelling a burnt plastic smell when turning on the oven. Within the last 2 weeks, I noticed that the oven started smoking when in use. I contacted GE customer support on 10/31/22, and the first available service appointment was a week out, 11/7/22. I received a call on 11/7/22 from GE customer support informing me that the technician called out sick and that I needed to move my appointment to 11/14/22. The CSR was not empathetic nor sympathetic. She was very cold and offered no apology. She made it seem as if it was a choice. She told me that there was no other technician available. I need a stove, as I have a newborn. A week without an oven was a major inconvenience, now it will be 2 weeks without one.

First burner went 3 months after purchase. Was stuck on with flames. Had to shut off gas behind the oven until it could be serviced 2 months later. 6 mos later a second burner is now broken. Do not buy.

I bought this oven as part of an upgrade kitchen package just over two years ago. The oven has an electronic control board at the front of the oven that provides for a sleek design. The control panel is also WiFi enabled so it allows you to see if your oven is on while you're away. I rarely cook so I do not have much to say about the cooking features of the oven.

The first time I used my broiler on my new GE range, the element literally blew up. It was like the 4th of July in my oven. It blew a hole in the element and shot "shrapnel" that is all over the roof of the oven. I've had 2 service calls and a new element has been on order for 2 months. They never said how they were going to resolve the "shrapnel" issue. The range is under warranty. GE set up a service call and then Asurion (who administers the warranty) got involved. The two don't communicate and keep asking me to call the other. The right hand doesn't know what the left hand is doing. In the meantime GE said they have someone coming out tomorrow. Asurion called and said no that's not correct and they have me set up for an appointment next week. For this reason I will never purchase another GE product.

I purchased an (expensive) Induction GE Cafe. "GE Cares" does not care. They give you a run-around until you finally give up. They promise they sent parts and then when you don't receive them, they say the case was already closed. This is the 3rd time. There is a call center is just a way to field calls and take messages. They will not call you back. This is the worst experience I have ever had and problem with an appliance and I'm almost 60.