ConsumerAffairs Accredited Brand
Frontpoint does home security differently. By offering complete protection coupled with truly genuine and helpful service, Frontpoint gives customers everything they need and nothing they don’t. All Frontpoint customers get a personalized security solution designed to not only make them feel safe, but feel good, as well.
Every Frontpoint system comes with 100% wireless equipment and 100% cellular monitoring, for no extra charge. Cellular monitoring means a more reliable connection between the home and monitoring center, and wireless means no lines for burglars to cut. Frontpoint also works with you to ensure that every system is customized to fit every customer’s unique home and lifestyle needs. Frontpoint systems are also refreshingly simple, allowing for customers to set up, move or expand systems on their own, at any time.
In addition to intrusion, all Frontpoint monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, advanced technology such as remote online access, free mobile apps keep customers in touch and in control at all times, no matter where they are. When consumers compare Frontpoint to the competition, it’s easy to see just what makes them stand out.
Installing my Frontpoint system was very easy. The instructions were good. Frontpoint also has a topnotch customer service. Anytime that I’ve had to call, they’ve been really, really good. I would recommend them.
Glad to hear your installation went so smoothly!
My brother passed away and it wasn't two weeks later when word got around the neighborhood. The neighborhood has gone down through the years and two guys broke in the house. My sister went online, investigated home securities, and saw what the comments and ratings were on everyone. We liked Frontpoint's price and my sister signed up with them. I'm in Pooler which is out of Savannah and my sister is in Cornelia, Georgia which is four hours away and we're both on the call list. The guys who broke into the house wanted to go back for a second trip but by then I already had the Frontpoint security system there and it got them. They had priors, got indicted, and are in jail now. We've had a really good experience with Frontpoint and I do appreciate it. Everything's worked out great and the house is still whole just locked up with the security system.
We're so happy to hear that your system worked exactly how you needed it to and that the burglar was caught! Thanks so much for sharing your story with us and please let us know if there is anything we can ever do for you going forward.
I've been with Frontpoint for two years. Installation of the system was surprisingly easy. I just read the instructions and did what it says. I didn't have any issues whatsoever. I use their app quite frequently. It's very nice when I'm out and use the app to make sure that the system is armed. I haven't received any alerts though. Maybe that's something that needs to be set up.
The Frontpoint people I've dealt with have been extremely professional, friendly, and easy to deal with when there were a couple of questions that I had about the system early on. I also had to call sometimes regarding my monthly payments, as their website doesn't offer a way to modify that and my credit card situation has changed. All in all, they've been very helpful, polite, and right on the ball.
With Frontpoint, there's a feeling that I have that once I'm in for the night and the system's armed, I don't have to worry. Thank God we haven't had any incidents, but having it's a comfort, especially now that I do travel quite a bit. Sometimes I'm gone a month at a time and it's nice to know that the system is secure, and I can monitor it from wherever I might be. Frontpoint just works.
It's great to hear that your system is working exactly how you need it to! Thanks so much for sharing your experience and please let us know if you ever need anything in the future.
Great customer service. I don't drag my feet to talk to them! The equipment is a little cheap, the system works well and is decent for the price. I had issues with keeping the motion detectors up, they read a review I did and called me right away to help fix my problem, and they did. I have recommended this system to many people. I would recommended maybe upgrading the command unit. It is a little big, cheap looking, and awkward.
I am extremely happy with the service of this alarm system. I know I can call at anything for assistance and always get an answer. I was very doubtful about being capable of installing the system myself but with assistance, it was understandable and easy to install. I had a break-in before I had the system installed, and now I have a peace of mind knowing if I hit the panic button, I will get a phone call checking on my safety and situation. Thank you for providing me the opportunity to have your company safeguard my home and ensure my safety.
We’re glad to hear that you are extremely happy with your FrontPoint home security system. Please feel free to reach out to us if there is anything that we can do for you and welcome to the FrontPoint family!
Pros: At the time I signed up with FrontPoint, I wanted the cellular monitoring. I was happy with the initial setup and did my own installation because it was super simple. I have been pleased with the very quick response time when I had a couple issues. They are very courteous. I love the smartphone app, how I can see my history, and assign codes to other users and monitor who is coming and going. I have had excellent experiences with the customer service sector.
Cons: 3 year agreement is a long time. And a short time later, a local company who is also excellent began offering the cellular services at a much lower rate. So price seems a bit much in my eyes now.
FrontPoint repaired all my defective door chimes and system has been working good.
Sorry to have sign up and sorry for not going with Xfinity. In less than 1 year, front and back door chine were broken. Spokesperson called and said they will call and follow up after my breakdown part. But she never did. I sometimes get my info on my cell phone an hour later. Had to call few times because alarm wouldn't take. So you can see why I am dissatisfied with Frontpoint.
Thank you for sharing your feedback so far, and more importantly, thank you for bringing this to our attention! We are going to have one of our Managers of Support reach out to you shortly regarding these issues, and rest assured, your system will be working at 100% in no time. The experience you detailed is not indicative of the service and support we take great pride in providing each member of the FrontPoint family.
You entrusted us to take care of you, and we pledge to do just that. We look forward to speaking with you soon!
Easy to order, install, expand, and use. Great customer support. All the features of the other companies without the sketchy salesmen.
Thanks for your great feedback! Please don’t hesitate to let us know if there is anything that we can do for you and welcome to the FrontPoint family!
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We have been Frontpoint customers for over 2 years now and have had zero problems with our system. It has operated flawlessly and is well worth the value we paid for the system. The addition of our Alarm.com app on our smartphone has only made the system more convenient. We highly recommend Frontpoint security for both residential and commercial use.
Thanks so much for your feedback! We are thrilled to hear that you are happy with your alarm system. Please don’t hesitate to let us know if you need anything and thanks for being such a great part of the FrontPoint family!
Ease of installation, I would rate 5 star. As to how it works, Monthly cost, and I would rate at 5 star. Monthly charge and terms of contract, I would rate 1 star when compared to SimpliSafe.
Thank you for sharing your feedback. We’re glad to hear that setup was easy and that you are happy with how your equipment works. While some companies may have different contract plans, we always strive to provide our customers with the best equipment and best customer service in the industry. Thank you for being such an awesome part of the FrontPoint family and don’t hesitate to reach out to us if you need anything.
We have had a few instances where our alarm went off in error. The agent contacted us right away and canceled the call to the authorities. Customer service is great!
Thank you for sharing your feedback with us! Prompt service is just part of the plan to give all our customers a top notch experience. Let us know if you have any questions and we're glad to have you in the FrontPoint Family!
I would highly recommend! The best feature is being able to set and turn off the alarm via my phone. If I leave the house and forget to set the alarm, I can literally set it within minutes. I can also see the history of when each room/door is activated. Very happy with this system!
The mobile app is pretty awesome, isn't it? It's really convenient being able to monitor your system straight from your phone. Let us know if we can do anything to assist you and we're happy to have you in the FrontPoint Family!
I love my Front Point security alarm system. I use the mobile app with it and a wireless camera that I can view from my phone to check on the dog when I'm away. Plus it's just a different feeling when you go to bed and set the stay alarm. Peace of mind!! The setup is super easy and I love how easy it is to add sensors and motion detectors as you go.
It’s great that you have added peace of mind now that you have a FrontPoint home security system! And isn’t it cool that you have the ability to check in on your pet while you are away from your home? Please don’t hesitate to let us know if we can do anything for you and welcome to the FrontPoint family!
Excellent system; friendly and helpful Customer Service. This system installed in a second home in a rural location, so email notifications of activity have been very helpful.
We’re happy to hear that you found FrontPoint as the perfect home security system to for second home. And isn’t it great to be able to receive text and email notifications on the happenings of your house? Please don’t hesitate to let us know if there is anything that we can do for you. We’re honored to have you as part of the FrontPoint family!
Our dog frequently sets off our alarm. Therefore, we have a lot of communication with the Frontpoint team. Once I get a text that there is a pending alarm, I get a call very quickly afterward from a Frontpoint team member and they are always friendly, kind and professional. The ability to monitor your system through an application on a cell phone is invaluable, and being able to change settings is also extremely helpful. Very happy with our service!
Great experience in dealing with Frontpoint. I was a bit afraid of self-installation, but it was a breeze. The instructions were excellent and I had no problems setting the entire system up.
I am very pleased with my FrontPoint system!! I have been a customer for almost a year now and I would highly recommend them to anyone considering a home security system. Quality, value and excellent customer service make FrontPoint the best choice in home security!!
It’s great that you’re so happy with your FrontPoint home security system! We love to hear that you have recommended us to everyone you know who is looking for a new alarm system. Please don’t hesitate to reach out to us if there is anything that we can do for you and thanks for being such an awesome part of the FrontPoint family!
Top notch service, a bit on the expensive side, but you are getting the best service.
Great product with great customer service. Installation and use of the system is extremely easy. Lots of accessories and fair pricing.
Thank you for your kind words! If there is anything that we can do to help please let us know. And most importantly, welcome to the FrontPoint family!
I have had the best experiences with my system. It has excellent monitoring services and on several occasions we have turned off our alarm from several states away for workers to get emergency access to our house. We were also able to monitor areas of our house when the workers were present. We were able to tell when our front door was accidentally left open by a worker, as well as access to an area of the house where they should not have been going. A quick phone call to the company and our peace of mind was restored when the front door was closed (and remained closed) while they were working. It is worth every penny. And, thankfully, it sets up in minutes.
After our move, we were able to take our system with us, since we own it, and set it up right away without contacting a service center for an appointment. Our new home was immediately protected. Time and our peace of mind is valuable and Front Point is the best system out there. I would definitely recommend (and have recommended) to family and friends!
My setup experience was excellent. The live person on the line helped walk me through installation, testing to ensure connection, and the overall setup of the alarm system. Since that time, I have been very happy with the ability to monitor activities through my smartphone, etc. Not only will I be notified of any issues, but I can also see an activity log of entries and exits. So far, the pricing has also been comparable. I have been generally happy with Frontpoint and would recommend it.
It’s great to hear that your setup was excellent! We are always happy to help walk our customers through whatever they may need help with so it’s awesome that we were able to get you all set. Please don’t hesitate to let us know if there is anything that we can do for you and welcome to the FrontPoint family!
I am beyond happy with my system but what really has stood out to me is the AMAZING customer service!
Our power went out and the backup battery failed. I was really upset about this as we needed security the most at that time. After calling the service line they apologized and sent out a new battery immediately.
Thank you for sharing your feedback. We are glad we were able to get you the backup battery to get your system up and running to 100%. If there is anything else that we can do for you please don’t hesitate to let us know. Thanks again and thanks for being a part of the FrontPoint family!
I compared services and rates between a few companies and decided to try FrontPoint. The initial customer service was great as has been any follow up that I've needed. The setup was easy, although it did require a little assistance due to our location, as is the use of the system. I have been very happy with the experience and would highly recommend FrontPoint.
We’re happy that you did your research and found that FrontPoint comes out on top! Please feel free to reach out to us if you need anything and welcome to the FrontPoint family!
I was very impressed with how clear the directions were, and how easy it was for me to select and install the security system. I especially like the IOS apps to arm and monitor the security system.
The app has a very limited set of things that it does currently. We should have more user profile update controls including setting up chimes etc possible through the app. At present we need to go to the website to do it.
Thank you for your valuable feedback! We will absolutely use your comments when it comes time to evaluating our app and its usability. Thanks you again and please don’t hesitate to let us know if you need anything. It’s great having you as part of the FrontPoint family!
I would HIGHLY recommend Front Point as the most convenient and effective home security alarm system. It was easy to set-up, the customer service agents are really helpful and I haven't had any issues. I believe they are reasonably priced as well. We did accidentally set off the alarm once and they called within a couple minutes just to make sure everything was ok. I really appreciated it! I definitely feel safe in my home and sleep well at night. Thank you Front Point! :)
Customer service is excellent! I really like the wireless feature and that system remains on/armed during a power outage. Easy set up and ease of use. This alarm gives me peace of mind. I've even referred it to a friend.
Best decision I ever made for security of my home and property. FrontPoint has always been available whether it be for general questions, installation and layout, product information, and most importantly, security. Their response time is so quick that if we make a mistake, I have received a call or text before I am more than 100 yards away from the house. I have recommended them to many others. Set-up and activation was extremely easy. They were also able to work a solutions around my dogs. Could not be happier or more secure.
Thank you for the great review! We're glad to hear that you're so happy with your system so far. Whether you have a simple question or in immediate need of assistance, we are here to help and provide you with a sense of security. Our top priority is to ensure each of our customers are taken care of.
Again, thank you for sharing your feedback and let us know if you have any questions. We're honored to have you as part of the FrontPoint Family!
Recently I had a problem with one camera not taking a movie on cue. The tech support guy talked thru several options then opted to remote in. He updated the firmware on the camera and even the one that was okay. Always fast courteous responses to alarms. Best in the business.
Thank you for the kind words! We're happy to hear that you have everything running smoothly on your end. Let us know if you have any other questions and we'll be glad to help. We're happy to have you in the FrontPoint Family!
I moved into my new home in January. My wife wanted an alarm system so I did a lot of research on security companies. I found FrontPoint and haven't looked back. The customer service and the equipment are incredibly reliable and we both feel very safe using this system. Being able to secure my house on my phone or computer is also a feature I love. I recommend this company to everyone I know. I've referred multiple people and will continue to. Keep doing what you're doing, FrontPoint.
It’s awesome that you did your research and found that FrontPoint is the best alarm system to fit your home security needs! Please let us know if there is anything that we can do for you and thanks for being part of the FrontPoint family!
Great system. Love the ability to monitor from my iPhone.
The smartphone app is awesome, isn't it? Thank you for sharing your feedback with us and we're happy to have you in the FrontPoint Family!
We recently moved into a two-story home with our 3-year-old son and 12-year-old daughter. We received offers from many alarm companies but decided to use Front Point because of their great customer service. Their staff is courteous and very professional. They provided us with all necessary information to make an informed decision about what system was right for us and did not try to sell us more than we needed. When we determined our glass break sensors were not for us after we received them, Front Point exchanged them with ease. No Hassle and free shipping. I was impressed! We have had one alarm scare since we have had the system and the Front Point team responded immediately by sending updates using the app and calling right away! I am a FrontPoint customer who loves the service and recommend it to everyone I meet!
Thanks for detailing your FrontPoint experience! We are thrilled to hear that you are so happy with your new home security system. Please don’t hesitate to let us know if you have any questions and welcome to the FrontPoint family!