Follow Us
Frontpoint

Get a Quote

Frontpoint
AUTHORIZED PARTNER

Frontpoint

 4.0/5 (2043 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Saved
Frontpoint

About Frontpoint

Frontpoint offers wireless home security packages with professional monitoring and app-based control. New customers work with Frontpoint representatives to find a personalized security solution for their home. Systems come preprogrammed and are designed for easy, do-it-yourself installation. Customers can try a Frontpoint home security system risk-free for 30 days.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Month-to-month service available
  • Compatible with Alexa and Google Home
  • Build-your-own system option

Cons

  • No professional installation option
  • No lifetime warranty on equipment

Bottom Line

Frontpoint security systems offer high-tech equipment and 24-hour professional monitoring. If you don’t mind installing it yourself, a Frontpoint alarm system could be a smart option for home protection.

Frontpoint Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

2 featured reviews
How do I know I can trust these reviews about Frontpoint?
How do I know I can trust these reviews about Frontpoint?
  • 3,478,467 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 267 Reviews 7955 - 7985
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

Very happy with Front Point. The product was easy to install, easy to use and the customer service has been great. We ordered a lot of equipment including door/window sensors, and lots of smash detectors. My only caution would be to not recommend a smash detector in a room with babies. A baby's cry can be the same pitch so you need to be careful.

Frontpoint response

Thanks for the great tip and review! We’re glad to hear that you’ve had a smooth and easy experience so far. Please don’t hesitate to contact us if you have any questions and welcome to the FrontPoint family!

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 13, 2013

I am another customer who was burned by their "pay 80% of the remaining contract if you for any reason have to cancel within 3 years". I will never recommend them because of this.

Frontpoint response

Heidi - Thank you for providing us feedback! We know one of our Managers of Customer Support, Steve, is trying to reach you to discuss your experience up until now. We look forward to speaking with you soon, and making sure you are completely taken care of!

2 people found this review helpful
Rated with 3 stars
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

I have had this system for over a year and have been satisfied with it. We have had the alarm go off at least three times for several minutes and there was no response from FrontPoint. Concerning since we live in the country. The setup was easy and the system is user friendly. My only concern is there is no interaction between FrontPoint and myself when the system activates. I don't need a call every time, however, there have been three times when I went outside to play with my dogs only to come in and hear the alarm was set by my wife. Again.. no response and I was outside for over 10-15 minutes. I came in, deactivated the alarm, and went back outside.

Frontpoint response

Thank you for sharing your experience with us. We will have a member of our Customer Support team reach out to you in regards to the event that you’ve described. Please always feel free to reach out to us, as well. We are always happy to help!

Again, thank you for your feedback and we’re glad to have you as a member of the FrontPoint family!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

When I called, the customer service agent was very nice and informed me that the system was under warranty and that they would ship out a new control panel that day. He was not able to answer some questions but told me he would look into it. I spoke to a 2nd person when the control panel did not arrive as expected and also to clarify some features of the system since it did not operate as I had expected during the emergency. Because of the lost monitoring time (3 weeks) and my disappointment with the monitoring plan that I had not performing as expected, a manager called me and credited the lost monitoring time and also helped me upgrade to monitoring plan that met our needs at no additional cost. Evidently, it is rare that a power surge will burn up a control panel since there are built in safeguards and it had to be a massive surge. I felt that FrontPoint really stood behind their system and wanted to make it right with me. I appreciate that.

Frontpoint response

Thank you for the awesome review! We really take pride in treating our customers right and we’re glad that our Support Team was able to make sure you were properly taken care of. Please let us know if you have any further questions and welcome to the FrontPoint family!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

We have had a FrontPoint Security system for almost 5 years and although we have never had a reason to use it (thankfully!), it has added to our peace of mind when not home. We have had one false alarm due to a malfunctioning sensor when we were not at home and the response was perfect. They contacted the police after speaking with us and the police met us at our home. The best part is the FrontPoint app. We can arm the system while away, which is useful when forgetful family members do not set the alarm! We have installed remote light switches and are able to turn lights on and off either on a schedule or just when we need using the app. The company's service has been excellent and we love having our system!

Frontpoint response

We’re extremely happy to hear that we’re able to provide that peace of mind for you and your family! And you are absolutely right, the smartphone app is amazing since you can use it to access your home from anywhere. Thanks for sharing your experience with us and we are glad to have you as part of the FrontPoint family!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

After buying our home we researched security options carefully before settling on FrontPoint, several months of carefully actually. The help desk at FrontPoint was extremely helpful and courteous throughout our deliberations, there was never a hard sell - only answers and suggestions. After going over all the alternatives, FrontPoint just seemed to be head and shoulders above the other options and at a very reasonable price. The system we designed arrived within days and was very easy to set up. The online help was excellent and the technician we spoke to during the final over-the-phone activation process very competent and patient.

As important as the quality of the products and the design/installation experience is the ease of use. The system talks you through whatever it is you need to do, no abstract codes or such. It is so simple to arm and disarm that we use it all the time - at night while we are in sleeping, during the briefest of excursions from the house, whatever. This is not some clunky system that you tend to only use when going away for an extended period - it is an any time any day system. The bottom line is that this is everything we hoped it would be and more; both the system and the company have met and exceeded our highest expectations. Stop looking and call FrontPoint. You will be glad you did, we sure are.

Frontpoint response

Thank you for sharing this thoughtful and detailed review! We’re extremely happy to hear that you found our system so simple to use, because that’s exactly what we strive for! One of our goals is to provide a system that is easy to use, whenever you need it.

Again, thank you for an amazing review and recommendation most importantly, we’re glad to have you as part of the FrontPoint Family!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

Overall I am very pleased with my experience. There was a bit of a problem getting the individuals I spoke with on the phone to understand my application, but with a little perseverance it worked out well in the end.

Frontpoint response

Glad to hear everything has worked out, and our Support Team is always here if another question comes up. Thank you for sharing your experience, and welcome to the FrontPoint Family!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

The initial set up was very easy. The company has been very responsive to any questions I've had. The best feature actually is the smartphone app - so convenient to be able to arm/disarm remotely.

Frontpoint response

Isn’t the smartphone app awesome? Being able to control your entire system from the palm of your hand really brings peace of mind to your day to day life. Let us know if you ever have any questions, and welcome to the FrontPoint Family!

Be the first one to find this review helpful
Loading more reviews...

Frontpoint Company Information

Company Name:
Frontpoint
Company Type:
Private
Year Founded:
2007
Address:
1595 Spring Hill Road Suite 110
City:
Vienna
State/Province:
VA
Postal Code:
22182
Country:
United States
Website:
www.frontpointsecurity.com