Frontpoint
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Frontpoint

 2.1/5 (63 ratings)
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Frontpoint

About Frontpoint

Frontpoint offers wireless home security packages with professional monitoring and app-based control. New customers work with Frontpoint representatives to find a personalized security solution for their home. Systems come preprogrammed and are designed for easy, do-it-yourself installation. Customers can try a Frontpoint home security system risk-free for 30 days.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
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  • 2 stars
  • 1 stars

Pros

  • Month-to-month service available
  • Compatible with Alexa and Google Home
  • Build-your-own system option

Cons

  • No professional installation option
  • No lifetime warranty on equipment

Bottom Line

Frontpoint security systems offer high-tech equipment and 24-hour professional monitoring. If you don’t mind installing it yourself, a Frontpoint alarm system could be a smart option for home protection.

Frontpoint Reviews

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Page 267 Reviews 7955 - 7985
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

I have been with FrontPoint about a year. I had an issue with my remote panel not getting a signal from my main. It took the tech support team a few minutes to isolate the issue and fix the problem. During that time they also identified another hardware issue that needed to be resolved with my cellular card in the main panel. I was sent a new card the next day and tech support walked me through the 5 minute installation without issue. All shipping prepaid, no additional cost to me for parts or support. The team is helpful, courteous and professional all the time.

Frontpoint response

We’re extremely happy to hear that you were able to work with our great Support Team to sort things out! The team works hard to satisfy our customers so it’s always nice to hear personal success stories such as these. Please let us know if you any other questions and thank you for being a great member of the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

It was so easy to install and the customer service is awesome! The level of security is great for a low monthly price. I highly recommend Front Point Security!

Frontpoint response

Thanks for the great recommendation! We’re happy to hear you think our customer service is awesome! Please let us know if you have any questions and we’re glad that you’re a member of the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

Customer Support is top notch. Self-installation is a breeze and expandable system is a bonus.

Frontpoint response

Thank you for the great review! Our customers are extremely important to us so we’re happy to hear you call our Support Team top notch. Please don’t hesitate to contact us if you have any questions and we are glad to have you as part of the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

We are overall happy with the service provided after more than 4 years of usage. The system was easy to install. It is reliable and does the job as expected.

Frontpoint response

Thank you for the great review! We’re honored that you’ve been with us for over four years and we look forward to protecting your home for many more. Please let us know if you have any questions and we’re glad to have you as a member of the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

Great customer service, easy to install and operate, price is reasonable. My family feels much safer knowing we have an alarm. My wife and kids walked in on a burglar. The next day I ordered the system.

Frontpoint response

We’re sorry to hear that your family had to go through that scary incident! We’re honored that you chose us to protect your home and give you that peace of mind. Please don’t hesitate to ask any questions and welcome to the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

I have a FrontPoint Security system at two locations for four years. The system is extremely easy to install and very cost effective. The FrontPoint support system is excellent and I can access my system on my laptop 24/7.

Frontpoint response

Thanks for the great review! We’re honored that you’ve been with us for so long, and we look forward to protecting your home for many more years. Also, if you have smartphone, there’s an app that would give you another way to access your system 24/7. Please let us know if you have any questions and we’re thrilled to have you as a member of the FrontPoint Family!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

My wife and I have loved our system. The only pain has been that we continually get text updates that are either extremely old or not accurate. Telling me that doors are open when they are closed and things like that. The worst part is that I went on the website and disabled all text messages to our phones and nothing changed. I was still receiving the texts. Other than that the system has been amazing and we have recommended it to friends and family.

Frontpoint response

Thank you for sharing your experience! We’re going to have a Support Specialist reach out to you to figure out what’s going on exactly with those text notifications. We appreciate your continued support and recommendations. Please let us know if you have any other questions and we thank you for being a member of the FrontPoint Family!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

After much research, we decided on a FrontPoint security system. I am a retired police officer and knew we needed a reliable and efficient system - and boy did we find it with our FrontPoint system! It has been FLAWLESS now for 2+ years, with only our own stupid mistakes setting it off. When that happens, we immediately receive a text message, followed quickly by a phone call, and ALWAYS by a polite and understanding representative of FrontPoint. Recently, our power went out (wind storm. We were out of town but received a text telling us that we had a power outage at our home, so we made a quick call to our son, who ran over and checked things out. We also added smoke alarms that are monitored for no extra charge.

Bottom line is, we are extremely pleased with this system, and for the first time in years, we leave home and enjoy our vacation instead of worrying about what we might come home to - it's worth every penny!

Frontpoint response

Thank you for this amazing review! We’re so glad to hear that we can help give you that peace of mind, whether you’re home or not. If you have a smartphone, you can add another layer of protection by downloading the app so you can control your system from anywhere! Thank you again for sharing your experience with us so far, and we look forward to protecting your home for many more years to come.

Please let us know if you have any questions and we are thrilled to have you as part of the FrontPoint family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

The system was a breeze to install -- under 30 minutes. Our house is full of thick walls that block most WiFi signals, but they didn't pose any problems to the FrontPoint system. So far, the system has worked flawlessly, even through power outages. Monitoring the system via the web and via our Android and iPhone devices has given us a lot of peace of mind. How could it be improved? Maybe a slimline touch-screen based control panel?

Frontpoint response

You couldn’t be more correct, the smartphone app is really awesome! Just knowing you have access to your system in the palm of your hand is a great feeling. As for the touchscreen, we do offer those! If you’d like to know more about that or have any other questions, our Support Team is here to help at 877-602-5276. Thank you for your awesome review and most importantly, welcome to the FrontPoint Family!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

We are overall happy with the system. The garage door sensor is a little touchy in that sometimes, we have to open and close the door twice to get it to change to open or closed. Otherwise, all else works fine.

Frontpoint response

Thank you for sharing your experience! We’d be happy to take a closer look at your garage door sensor, or if you have any other questions, our Support Team would be happy to help at 877-602-5276. Once again, thanks for the review and welcome to the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

From the initial call to subsequent requests for assurance, every interaction has been managed quickly, accurately and with great demeanor. Could not recommend more highly!

Frontpoint response

Thank you for the recommendation! We’re happy to hear that your interactions with our Support Specialists have gone well. We thank you for being a member of the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

I contacted FrontPoint sales after hours and they contacted me the next business day. Setup was easy. My husband had all of the sensors up in less than 30 minutes. The representative walked me through the setup and testing process with ease. No matter how silly my questions were, the representative answered them all and was extremely patient and thorough. The system is easy to use.

Frontpoint response

No question is a silly question! We want to answer any questions that you may have that will help you improve your time with the system. We’re glad to hear that you had a good experience with one of our Support Specialists. Please let us know if you any further questions, and most importantly, we’re happy to have you as part of the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2013

The system was easy to set up and customer service was very helpful with any questions I had. A petsitter feeds our pets when we are away, and the smartphone app is great for checking to be sure she remembered to arm the system when she leaves.

Frontpoint response

Isn’t the smartphone app awesome? It’s a wonderful feeling knowing that you can check your system anytime, anywhere. Thank you for the great review and if you have any questions, please let us know. We’re happy to have you in the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

The person I talked to was very polite and nice; he helped me set up my system properly and patiently answered every single question I had. In general, every time I call the company I am treated very nicely.

Frontpoint response

We love hearing about great experiences with our Support Team! We value our customers and have an unyielding commitment to making your experience even better. Please don’t hesitate to contact us if you have any questions and we’re thrilled to have you as part of the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

I'm always hesitant to call someone whose job is to sell me something, but Front Point made it seem like we're partners in the process, and I never felt any pressure. The two other times I've called -- for set up and when the cellular card wasn't functioning properly -- were also hassle-free and quick. I've had the system over a year, and haven't had any troubles. Plus, it did its job when we were out of town and someone tried to get in. The police arrived and nothing was lost or disturbed.

Frontpoint response

We never want to read about a break-in experience, but we’re glad to hear that you're safe and lost nothing of value. It’s awesome that you also had a great experience with both our Security Consultants and Support Specialists. Thank you for sharing your experience with others and please let us know if you have any questions. We are honored to have you as part of the FrontPoint family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

Excellent customer service, security monitoring and features. Easy to setup.

Frontpoint response

Thank you for sharing your experience with us! Please let us know if you have any questions and most importantly, thanks for being part of the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

Just wanted to say how easy it was to set up my security system - I opened the box, and was able to install the sensors and motion detectors in about 20 minutes. I called the service desk to activation and within about 20 minutes - most of which was spent me standing in front of motion detectors and waving my arms or opening doors to ensure the sensors were all working - I had an activated system. The specialist on the phone was friendly, polite and most importantly patient. This was one of the better Customer Service experiences I've had. I bought it, set it up and activated it - with no surprises. Nice job, FrontPoint.

Frontpoint response

We’re thrilled to hear you had a good experience with one of our Support Specialists! We love making our customers happy and work hard every day to make that experience even better. Thank you for the great review and welcome to the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

I had just bought my first house and wanted a security system that was reliable and wasn't hard to setup. I did my research on the web and discovered FrontPoint had outstanding customer service. I called, and was instantly put in touch with a customer service rep in my area and assisted in my setup. I received my kit two days later. The setup was easy and once completed I called in and was able to activate the service immediately. An overall excellent experience!

Frontpoint response

Thank you for the amazing review! We always encourage customers to do their research and make their own decisions, so we’re honored that you decided on FrontPoint. Please let us know if you have any questions and welcome to the FrontPoint Family!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

Although I'd prefer a sysytem that couldn't be unplugged, I am still very satisfied with my system. No problems, no delays and very quick to respond.

Frontpoint response

Thanks for the great review! The AC adapter may be unplugged, but each panel that we send out comes with a 24 hour back up battery which allows the system to function as normal. Even if your panel gets unplugged or there’s a power outage, you’ll still be protected day and night. Again, thank you for sharing and for being a member of the FrontPoint Family!

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

The smartphone app is probably most-used and most useful to us. I was able to activate the alarm when we were 2000 miles away and an emergency occurred with our dog sitter, giving us peace of mind for the balance of our vacation.

Frontpoint response

Thank you for your feedback! You’re completely correct; the smart phone app is a great way to interact with your home, no matter where you are, and it offers great peace of mind. Please let us know if we can assist with any questions you have, as we are happy to help.

Again, thank you and welcome to the FrontPoint family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

I purchased a FrontPoint security system last year, and I was very surprised and delighted to find it was very easy to self-install and setup - I completed the entire setup in less than 1 hour. After installation, I found the free iPhone Alarm application to be very easy to use and intuitive. In short, I highly recommend a FrontPoint security system.

Frontpoint response

Thank you for the awesome review! We’re happy to hear that the system was so simple to set up, one of the bonuses of our system is the easy installation and you are absolutely correct, the smartphone app makes everything so much easier. Thank you again for your recommendation and we are honored to have you as a member of the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

They are very helpful and have alerted me when there was a break in or false alarm.

Frontpoint response

We’re sorry to hear that you’ve had to deal with break-ins, but we’re honored to be able to protect you and your home. Thank you for the review and we’re thrilled to have you as a member of the FrontPoint Family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

I had Monitronics prior to Front Point, and Front Point is 100% better. All we had is problems with the equipment and service from Monitronics. With Front Point the installation, setup, and operation was simple and the support has been great. I would highly recommend Front Point.

Frontpoint response

Thank you for the great review and recommendation! We’re honored that you chose FrontPoint after your previous experience and rest assured your current experience is going to get better. Please don’t hesitate to contact us if you have any questions and welcome to the FrontPoint family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

All personal encounters were excellent. Hardware way too simple to install. Setup way too simple. Operation is way too simple. System operates during power outages. Hardware and monitoring cost very inexpensive. We are happy, happy, happy.

Frontpoint response

We’re extremely happy to hear that you’re happy! Please let us know if you have any questions and most importantly, welcome to the FrontPoint family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

Very happy with Front Point. The product was easy to install, easy to use and the customer service has been great. We ordered a lot of equipment including door/window sensors, and lots of smash detectors. My only caution would be to not recommend a smash detector in a room with babies. A baby's cry can be the same pitch so you need to be careful.

Frontpoint response

Thanks for the great tip and review! We’re glad to hear that you’ve had a smooth and easy experience so far. Please don’t hesitate to contact us if you have any questions and welcome to the FrontPoint family!

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Rated with 1 star
Verified Reviewer
Original review: Aug. 13, 2013

I am another customer who was burned by their "pay 80% of the remaining contract if you for any reason have to cancel within 3 years". I will never recommend them because of this.

Frontpoint response

Heidi - Thank you for providing us feedback! We know one of our Managers of Customer Support, Steve, is trying to reach you to discuss your experience up until now. We look forward to speaking with you soon, and making sure you are completely taken care of!

2 people found this review helpful
Rated with 3 stars
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Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

I have had this system for over a year and have been satisfied with it. We have had the alarm go off at least three times for several minutes and there was no response from FrontPoint. Concerning since we live in the country. The setup was easy and the system is user friendly. My only concern is there is no interaction between FrontPoint and myself when the system activates. I don't need a call every time, however, there have been three times when I went outside to play with my dogs only to come in and hear the alarm was set by my wife. Again.. no response and I was outside for over 10-15 minutes. I came in, deactivated the alarm, and went back outside.

Frontpoint response

Thank you for sharing your experience with us. We will have a member of our Customer Support team reach out to you in regards to the event that you’ve described. Please always feel free to reach out to us, as well. We are always happy to help!

Again, thank you for your feedback and we’re glad to have you as a member of the FrontPoint family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

When I called, the customer service agent was very nice and informed me that the system was under warranty and that they would ship out a new control panel that day. He was not able to answer some questions but told me he would look into it. I spoke to a 2nd person when the control panel did not arrive as expected and also to clarify some features of the system since it did not operate as I had expected during the emergency. Because of the lost monitoring time (3 weeks) and my disappointment with the monitoring plan that I had not performing as expected, a manager called me and credited the lost monitoring time and also helped me upgrade to monitoring plan that met our needs at no additional cost. Evidently, it is rare that a power surge will burn up a control panel since there are built in safeguards and it had to be a massive surge. I felt that FrontPoint really stood behind their system and wanted to make it right with me. I appreciate that.

Frontpoint response

Thank you for the awesome review! We really take pride in treating our customers right and we’re glad that our Support Team was able to make sure you were properly taken care of. Please let us know if you have any further questions and welcome to the FrontPoint family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

We have had a FrontPoint Security system for almost 5 years and although we have never had a reason to use it (thankfully!), it has added to our peace of mind when not home. We have had one false alarm due to a malfunctioning sensor when we were not at home and the response was perfect. They contacted the police after speaking with us and the police met us at our home. The best part is the FrontPoint app. We can arm the system while away, which is useful when forgetful family members do not set the alarm! We have installed remote light switches and are able to turn lights on and off either on a schedule or just when we need using the app. The company's service has been excellent and we love having our system!

Frontpoint response

We’re extremely happy to hear that we’re able to provide that peace of mind for you and your family! And you are absolutely right, the smartphone app is amazing since you can use it to access your home from anywhere. Thanks for sharing your experience with us and we are glad to have you as part of the FrontPoint family!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2013

After buying our home we researched security options carefully before settling on FrontPoint, several months of carefully actually. The help desk at FrontPoint was extremely helpful and courteous throughout our deliberations, there was never a hard sell - only answers and suggestions. After going over all the alternatives, FrontPoint just seemed to be head and shoulders above the other options and at a very reasonable price. The system we designed arrived within days and was very easy to set up. The online help was excellent and the technician we spoke to during the final over-the-phone activation process very competent and patient.

As important as the quality of the products and the design/installation experience is the ease of use. The system talks you through whatever it is you need to do, no abstract codes or such. It is so simple to arm and disarm that we use it all the time - at night while we are in sleeping, during the briefest of excursions from the house, whatever. This is not some clunky system that you tend to only use when going away for an extended period - it is an any time any day system. The bottom line is that this is everything we hoped it would be and more; both the system and the company have met and exceeded our highest expectations. Stop looking and call FrontPoint. You will be glad you did, we sure are.

Frontpoint response

Thank you for sharing this thoughtful and detailed review! We’re extremely happy to hear that you found our system so simple to use, because that’s exactly what we strive for! One of our goals is to provide a system that is easy to use, whenever you need it.

Again, thank you for an amazing review and recommendation most importantly, we’re glad to have you as part of the FrontPoint Family!

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Frontpoint Company Information

Company Name:
Frontpoint
Company Type:
Private
Year Founded:
2007
Address:
1595 Spring Hill Road Suite 110
City:
Vienna
State/Province:
VA
Postal Code:
22182
Country:
United States
Website:
www.frontpointsecurity.com