What should consumers do when they encounter major problems with their Electrolux/Frigidaire appliances? We received this email from the company and pass it along for what it's worth.

Electrolux Major Appliances

I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.consumeraffairs.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter.

In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.


Chris Polk

Escalation Specialist

Electrolux Major Appliances