Consumer Complaints and Reviews
They started charging and sending me bills before getting the product. It arrive at the end of July and receive bill on June and they kept calling me to pay the bill many times. I paid my bill on time and I will not pay them any charge fees. I am disputing those charges.
One of my cousins contacted me about Exquisite Home Products because she worked for them, offering me a 3-day package vacation just for listening. She and this other guy came to my house and presented home health products to me. I decided to order the 10-in water filter and a shower filter from them on 09/08/2012. I had to put down $172 down and fill out a credit application and they told me I was going to pay $39 a month. They had me sign the application. Someone from the company called me on 09/11/12 to set an appointment for them to come and install the filters. The lady on the phone told me the earliest date they have was on 09/18/2012, so they came on that day and installed my filters. On that very same day, I contacted my cousin and told her the downsides about the filters and I would like to return the filters.
At the presentation, they made it seem like the filters were for everyday uses - use it to wash dishes, bottles, cook, and bath my 9-month-old daughter in the kitchen sink. They said the purpose of the filters is to never have to use unfiltered water running through your pipes again. The water flow from their filter is very slow and it takes longer to wash dishes, bottles, and bath my daughter. The other downside is the water temperature takes longer to adjust to the temperature that you want. You don't get cold or hot water right away when you try to balance and adjust the water temperature. My cousin told me before I return the products to allow her to send someone back to my house to see if they can fix the problem. Then, on 09/21/12, while my wife was washing bottles, the small hose connected to the filter burst and water was everywhere. I called Exquisite Home Products directly and told them I want to cancel and return their filters.
The lady on the phone told me I can't return the filters and they have a 3-day return policy from the day you ordered their products and signed their contract. I asked her what contract since all my cousin said I was signing to was to the credit application and that I agree to make all payments. She told me their 3-day return policy is also written on that same contract. I told her I don't care what your contract says something that important people shouldn't have to read it in your small print contract. Whoever the sales rep is, they’re supposed to tell you that upfront. Nobody in their right mind would ever order something for $1092 if they knew they can't return it if they don't like it. They took 9 days before they came and install the filters and now they're telling me their 3-day return policy was from the day I made the order. She said all she can do for me is an exchange.
They are a scam company because they don't believe in their own products. They have to scam you into buying their products. When you do, you can't return it. The company who stands by their products gives you 14, 30, 60, and 90 days to return their products if you don't like it, not 3 days where that 3 days to return is already expired by the time you get their products delivered to your home or installed in your home. My cousin and I aren't talking anymore because of that. I told her, “I don't care what your company said - fix it or I'm not talking to you again.”
I filed a complaint on May 12 about a bad experience I had with Carico. I just wanted to thank Exquisite Home Products and Mrs. ** for taking care of the problem and refunding my money. She has been a big help in solving the problem. I would also like to say that maybe it was not the company's fault, but mostly the representative working at the time with them. And I understand that he no longer works for them. Thank you.
On May 12, 2010, Mr. Marco ** came to my house through my daughter which, at that time, started working with this company and was in training. Mr. ** told me that just by listening to the presentation, I would help my daughter and also learn about health issues. He also promised that I would receive a take a break brochure to one of the many destinations listed in the pamphlet which was a lie because when I called, there are never rooms available. Anyway that’s not the issue. My complaint consist on how Mr. ** tricked me onto buying a 15" water purification system. He also promised that if I buy this, he would’ve given me the SS shower filter as well for free. At the moment, I gave, Mr. ** a $200.00 down payment and agreed to pay off the filter in 6 months. Everything was great until that point. Later on I find out my credit was not approved, and I either had to give more money or lower to a 10" and not get the shower filter, so I agreed.
It’s been almost a month and a half and I haven’t received any product of any kind. I tried calling the company. They always hang up on me or they tell me I have to fax the complaint letter. They never have a manager available to talk to a customer. I tried to cancel the order since I’ve been waiting so long (they told me 2 weeks). They said I cannot cancel. So, what am I supposed to do, just let them keep my money? I want to cancel this because Mr. ** and EHP are just a scam! It’s not possible that all this time I’ve been waiting and I haven’t even been contacted by anyone! I will not tolerate this and I will go above and beyond to resolve this matter. No matter what it takes. I am very aggravated by this situation, and not only me, also another friend of mine which Mr. ** sold to also have the same exact problem! And this company doesn’t do anything about it!
Exquisite Home Products Company Profile
- Company Name:
- Exquisite Home Products