About Empire Moving Group
Empire Moving Group is a team of industry professionals that helps connect customers to moving companies at the lowest price for the job. It is a moving company broker that contracts with many providers nationwide, but Empire also provides personalized planning for every stage of your move. The company offers residential and commercial moving services for in-state or interstate relocation. Services also include packing and furniture disassembly/assembly. Bubble wrap and boxes are provided if needed. Empire will also arrange auto transport for your vehicle.
Overall Satisfaction Rating
- 5 stars
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- Specializes in finding lowest price
- 24/7 customer service
- Personalized moving service
- Pricing not available on website
- Contract terms differ by mover
Empire Moving Group offers personalized planning services and communication for every step of your move. The company is a broker, so pricing is not available on the website and contract terms differ by mover.
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Never use Empire Moving Group!! I was quoted $3,500, it cost $7,000. They said it was going to be 3-5 days, it took a month! They broken our 75in TV. They are unresponsive! On the RARE chance when I do actually get through they are very rude and unprofessional and then they just hang up on me!!! I should have known from the beginning that this was not going to be good because after I was quoted, I said I have to check with my husband and the broker at Empire Movers said, "Well now I am pissed, I thought this was a done deal!" Verbatim!
The goal of this review is to inform the public of the things I wish I knew before using Empire. My move was from MD to TX.
- The price they quote you is only an estimate and it will likely double. (We went from $6800 to $10800.)
- They sell your move to another company. (In my case it was Cobra Vanlines who had policies. I was not aware of because I did not hire them and never investigated them and I do not blame them for their part.)
- After your move is sold they wash their hands off you. (It went from nice to rude very quickly. They said if you have any issues call Cobra but Cobra was not the people I hired.)
- Prepare for your items to not arrive for another 30 days. (In my case it was 24 days and they told us max 7 days. I had to buy new items to survive the duration including new clothes for my kids to go to school.)
- Our items were picked up by an independent contractor, who delivered them to a warehouse in NJ and then was held for about 3 weeks and then picked up by a United Moving trailer and delivered to TX. Pray there are no damages during this process and if there is, good luck in getting them resolved.
- When they get to your destination and there are stairs they will charge you more money to get things up.
- Keep your most important items with you because you never know how long they will keep them.
CONCLUSION - As tempting as it is to use a cheaper company for your move, I highly recommend you use an actual moving company for your move (Empire is not a moving company). Yes, it is expensive but you will end up spending the same amount or more with Empire and your items will likely get delivered faster. I learned some valuable lessons through this process and I will like to save others the headache if I can. My frustration cannot be put in words and to date, I have items that were left behind after they were dismantled. They told me to assemble them myself and that it is not difficult.
Luca, if you happen to read this review, please understand that you are in a position of public trust, and the omissions and deceit you make in order to sell a move and receive a paycheck affect families tremendously. Just be sincere with people. IF YOU CAN AT ALL, NEVER USE EMPIRE FOR YOUR MOVE. A LOCAL MOVER WARNED ME AND I WISH I HEEDED.
Awesome experience with Empire moving group. They did a fantastic job of making arrangements for me to have my move done in the time frame and price range I needed. They were wonderful and super easy to get a long with.
Empire Moving Group presented themselves as a moving broker that would ensure that our move went smoothly. They assured us that the hefty brokerʻs fee we paid would help them select a reputable, professional, moving company so that we would have the best moving experience possible. But...Empire Moving Group has shown us a different face after we had paid them our fee. On the day of the move, their selected company, Triple Crown Moving and Storage, showed up and told us that the fee estimate for our move from Empire Moving Group was massively too low and that we needed to pay thousands more for the move. We were shocked, but went along with this. The movers requested a tip from us to ensure that our move would go smoothly, saying it was customary to do this.
We were getting very uneasy by this point, but, since this was a Sunday, we could not contact Empire Moving Group to confirm this, so we felt we were obligated to pay the "tip". I remember hoping that things would go well with the move, but they did not. When our goods were delivered - this time by a sub-contractor to Triple Crown Moving and Storage - thousands of dollars of our items were damaged or "missing". Empire Moving Group has refused to accept any responsibility for the way this move went, stating that we were the ones who should have said we did not want Triple Crown Moving and Storage to handle our move. There has been no remorse and no remedies offered by Empire Moving Group. Do not use this company. You will be sorry.
Your agent informed of two bedrooms with a queen bed in each with head and door boards. These items were omitted from the quote to make it seem as if I got a deal New quote 2000 more. Cancelled 8.8.22.
These people called me at the last minute to tell they had no driver to pick up my move. They left me hanging. Do not bother with this company. They give you a good price but then can't fulfill. Save your money. Stay away from moving consolidators in Florida!!!
Had a small move lined up and nothing crazy. They did a really fantastic job of getting everything packed up and loaded on the truck for me. Even the more difficult items like the bed frames and dressers were no problem for them. I'm really happy I chose them as my moving group.
Had a big old move and not a ton of time. A friend recommended these folks saying they did a good job for them so I gave them a try and the quotes were fair and they showed up on time. Really happy I went through with utilizing them for their moving service because everything worked out well. Thank you for reading.
They did a great job to be honest. I was skeptical of having people drive off with my things but they not only did a fantastic job of actually completing the labor they also gave me quality customer service. I couldn't be more grateful.
They really did a great job with handling my move. I had a small house being transferred over to a bigger house and I had a ton of furniture that I ordered still in boxes that was ready to be moved so that made things easy. I give this company 5 stars for how fast they move everything.
Disgusting, soulless company. If you’re not in the market to be deceived, insulted, and screamed at, turn back now. Notice how many of their positive reviews are vague and posted at the same time? Empire will make your move a LIVING NIGHTMARE. Empire couldn’t be nicer when they’re luring you in for money. That’s the first and last time you’ll receive any customer service. Afterwards, Empire sells your move to a shady carrier that has up to 30 business days to get you your belongings. Mine showed up on the 30th business day in crushed, open boxes.
Empire will not move your belongings. They’re a broker. They don’t tell you that when you’re negotiating, but they’re more than happy to tell you they are when it’s been weeks and their default reply is “contact your carrier” (this is after they told me I was “annoying” for checking on the status of my belongings). The employee that arranged my move gave me his “personal number”, but whenever I tried to call it after making a deposit, it forwarded to an answering service.
The carrier only replied to texts once every few weeks. They also charged me $300 more than Empire, showed up in an unmarked truck, texted expletives, screamed during pickup, and screamed over the phone that “it was going to hurt me” if I asked for my belongings. This carrier ultimately didn’t deliver my belongings, thankfully, as I was scared for my safety due to their hostility. I would have rather walked the 1,000 miles of my move on the side of the road in the blistering heat with my belongings than have ever done business with this pathetic excuse for a company. They’re repulsive. It’s a shame they’re allowed to even operate.
They had really fair prices compared to other places charging an arm and a leg, they gave me a time estimate that was about half of some of the other places, and they actually showed up to pack things up on time, and also dropped everything off on time. all in all they were good.
They did a superb job with my business that I had for them. I had 4 bedroom house and lots of small things, nothing too heavy. Just a lot of little things. Luckily the big pieces I had were easily taken apart and they made short work of getting everything into their truck. Everything went exceedingly well.
When I called Empire, I spoke to a wonderful young man who was willing to help me and answer any questions I had. He informed me that as an educator I was eligible for a discounted rate which he applied to my estimate. He and I completed a video call as I was in a different state, to assess the approximate amount of square footage I would need for my move. The move was set up for June 3. The movers, A2Z Moving, with whom, Kyle, my agent had contracted the move, came to the house were nice, however, other than the head guy, there was one additional and then a child who was working with them.
They worked efficiently but told me that since I had boxes that I had packed that had fragile contents that it would be approximately 1700 cubic feet in the truck to move my items. Since I wanted to make sure my contents arrived safely I had to agree to this as I had no other choice. They were already there and had already packed my items on the truck. I was stuck between a rock and a hard place. This increased the cost of my move by approximately $6,000. An amount for which I was woefully unprepared. I agreed as I had no choice and they finished packing the truck and pulled away.
I was informed that my items would remain in storage in Dallas (I was moving from Texas to NY) until an 18 wheeler was available to take my items along with other peoples items. I was aware that this could take a couple of weeks and I was willing to wait as my items were going into storage. I waited 10 days and contacted the movers - A2Z as well as Empire to determine the status of my move. They stated that the items were in NJ and would be delivered the next day. I was never contacted. I made arrangements for the driver/A2Z to meet me at the storage facility the following day. I was told they would not be able to be there until 3pm as they had other deliveries to make that day. I agreed.
I arrived punctually and waited for a half hour and then called for status. I was told they would be there shortly. I waited an additional hour and no-one arrived. I called at 5pm and was told they would be there at 7pm. I agreed and returned to the facility at 6:45 in case they were early. They did not arrive. I contacted them again and was told 9:00 PM. The facility closed at 10 PM and given the amount of items I had, that would not have been enough time. I told them to come the next day at 9:00 am. They did not want to agree to this as it meant they would have to stay somewhere overnight. But alas, they had no choice. I arrived at 8:45 AM and waited patiently. No show at 9:00, or 9:15 or 9:30. They finally showed at 9:45 in a rental 17-1800 cubic foot truck.
Knowing that I was charged for the full 17-1800 cubic feet of a truck I expected to see my items take up the entire truck when the back door was opened. This was not the case. There were someone else's items in front of mine and there was a substantial amount of space in front of those. When the other person's items were moved I noticed that the boxes that had been marked fragile and should not have been stacked were stacked on top of each other with other heavy items on top of them. The boxes were crushed and some were ripped open. As the items were going into storage I couldn't even open them all to see what kind of damage there were to my items. I have tried to get in touch with A2Z moving for weeks to no avail. I don't know what kind of vetting Empire does but A2Z Moving Inc. in Flemington, NJ should not be trusted or used as a moving company.
I was told that my things would be picked up on Friday, then they moved it to Saturday. Then Late Friday night, I got a call from one of the reps telling me that there is no way they would be there Saturday, but could pick my things up the following Wednesday. I asked for a discount because of the loss of money and inconvenience with moving days later. They credited me $200.
The day came to move, and the guys did a great job!! I have no issues with the actual moving guys during this experience. They were very professional. After a week and a half, my items were delivered…. 13 hrs after they were suppose to, at 11 o’clock at night. Again delivery/moving guys were Great! One of my items was damaged…the moving guys gave me ideas on how to fix it (very nice of them). I made several phone calls, sent emails, about the damage, and not one person has contacted me back! I wish I could deal with just the moving guys in this company. Customer service reps and the “middle-men” are definitely lacking with this moving company!!
They were AWESOME and AMAZING. I can't believe how competitive they were when it came to pricing and the fact that there was no funny business at any stage of the game during my move was incredible. Me and my cousin just moved from NV to AZ and the whole process was very simple and easy. Due to availability I hired this company instead of the one he went with and everything was perfect with Empire Moving group!
They did a fairly good job. Everything went as it should've which I am finding is a rarity in this business. They came in and I had all my things disassembled and boxed up ready to go to make this process as quick and painless for everyone involved. They were fast with getting things packed up and arrived to the new place exactly on time.
They gave 5 star service to me and my roommate. Our lease was up and we decided to move states together since we could afford it with the money we've been saving. Now we are on to bigger and better things. I hope you guys hire this company because they did everything really good.
Don't be fooled. They are fast talkers and nothing more than brokers. No matter what, they will have an excuse - even if you give them exact dimensions and weights. They simply broker a deal, collect their money, and hire a company who will every-single-time charge more money for add'l packing materials, additional cube, additional this and that, etc. They don't follow through and they will leave you hanging. Save yourself the trouble and book directly with someone else who doesn't broker out your move. I had to pay an extra $2500 for all of the extras and the moving company told me they have to explain this to customers every day. Empire is a bad deal. Buyer beware.
DO NOT USE!!! HANG UP THE PHONE IF THEY CALL!!! The salesperson Luca asked what our budget was moving from NY to FL and requested an inventory which we gave him to the best of our ability as we just began packing. Luca quoted us a price and told us our stuff would be picked up one of two days and that we would have our stuff in two days. Unfortunately, we believed him and paid our deposit of $1,382. We received a call from Robert who wanted to go over our inventory three days later. We gave him the updated inventory to be told that our cost would now be an additional $1900+ unless we stuck to the initial inventory, we gave Luca.
To make matters worst, we were also told by one Diane that Luca lied to us about a 2-day delivery adding that we should have requested expedited or express service if that is what we wanted as they NEVER promise customers delivery in 2 days. She also indicated that the truck would not have our stuff alone. She rudely told us that it could take up to 2 weeks before we got our stuff and told me to deal with my BROKER (this was the first time we were learning that Luca was a Broker). We eventually caught up with the salesperson Luca who admitted that he told us we would get our stuff in two days, when we asked for a refund of our deposit, he asked us to hold the line for him to speak to his manager. However, he did not return to the line.
The next voice was one Shane who said he dealt with cancellations. He told us that we would not receive a refund, wanted to know how he can help with our move. He was combative and rude and told me we signed a contract and if we took him to court our verbal conversation with Luca would not stand, especially since we signed a contract with a clause that said it could take 2 -14 days for delivery, and even that time is not guaranteed (I recorded this conversation). We feel like someone [Empire] agreed to help us as senior citizens across the street and then ROBBED OUR PURSE! WE WILL BE REPORTING EMPIRE TO THE BETTER BUSINESS BUREAU. STAY AWAY FROM EMPIRE.
They were pretty good. Had a big move from Maryland over to my brand new house in Virginia. They were professional about the move the whole through and this company really made me feel like I was going to be taken care of. It's always good when you can just hear how experienced a company is with the service they are providing you on the first phone call.
They were pretty swell had a move up the west coast of the USA and made sure I hired a certified company of pros. They did a great job staying within the time frame I needed and the budget was right where I needed it to be. The only other thing when looking for moving companies is making sure they don't break or steal your stuff and everything made it to the drop-off point intact. 5 stars for Empire.
They made everything super simple for me and the family. They came in and got everything on the truck in a matter of minutes where it would taken my mental health riddled family weeks. They were pretty on the ball and I appreciate a team doing the job they were hired to do.
Really amazing what this team was able to accomplish for me. I thought all hope was lost after calling about 6 other companies who gave other exorbitant price tags or outrageous completion times. This team and this company did such a good job that I am actually leaving them a review which I hardly ever do.
Really great team here at Empire Moving Group. Chad the person who I was introduced to this company with was very nice and professional with getting straight down to business and letting me know what prices would be as an estimate. Luckily things didn't end up being much more but they did need a bigger truck because I forgot to mention some big pieces of furniture. They were very good with handling my move.
They did a pretty fine job. I was moving from Maryland to New York and had a lot of stuff that needed to be packed up. I had about 40 or so boxes of varying sizes and quite a few pieces of furniture that needed to go. They brought a truck that was just the right size and got to work immediately. I have no complaints.
Had a small li'l 3 bedroom house needed to be moved from Texas to Georgia. They did a good job. I normally would never hire a moving company but I'm getting on in years and finding it more difficult to do the heavy lifting require. They made me feel right at home.
This company of movers did a really good job for me and my family. We're moving down to Florida to be closer to my parents and take care of them. They were really good with making sure everything happened in a timely fashion and I have 0 complaints.
I hired Empire Moving Group to manage my move. I chose this company because they were identified through the consumer affairs website. I was given two mo ing companies after completing a form on their site and Empire was one. The only thing Empire does is provide a very competitive estimate of your move costs, take 20% upfront to book it for you, and then they pass the accountability of the move to a 3rd party mover who you have no upfront visibility to and they wash their hands of any issues that you have along the way.
The 3rd party mover showed up within the 3 day window provided by Empire, however, they immediately said that the moving costs would be significantly more than what Empire quoted because of the square footage my belongs would take up in the truck. I went over the inventory that Empire created with me for the quote and showed the 3rd party mover that I was actually moving less furniture and less boxes. They told me that it didn’t matter because Empire estimates costs using the minimum possible sq. footage a piece of furniture could take up and it is always wrong. Due to budget I had to leave behind a patio set, outdoor furniture and a single bed that were on the inventory list from Empire and I still had to pay more!
Empire repeatedly told me that because I had a short move my items would be delivered within 5 to 7 days. It has been two weeks and I can’t even get an estimate of time or any type of response from Empire other than combative, rude responses. They basically tell me that they have no update and that they are not responsible.
I have e-mailed and tried to contact management and I have still not received a response or even acknowledgment of my concern. One customer service representative told me that management can’t help me and refused to put me through to a manager. I have read every word on my contract and it seems that Empire has put terms in the contract to absolve themselves from any accountability with the quality or time commitments of the move. I have also since completed a detailed search of reviews and complaints from the BBB and other sites and I am sick to my stomach with what I see. I hope that Consumer Affairs will get involved, if not for me, then for the many others who are experiencing issues and those who will in the future. STOP working with EMPIRE!! They are ruining your good reputation!!
I was given a quote for $4900. A detailed inventory was given to the Empire Representative (Kyle **) and several follow-up calls to adjust inventory happened. We sent a 50% deposit of $2500. We were ready to go on the agreed pick up day and Virgin River Moving and Storage was brokered to make the pick up. Their representative came in the house, took a few pictures, and sent the to his supervisor (Dave). I was then given a new quote for $13,880!!! I refused to pay this amount as it was near triple the original quote. 45 minutes of phone calls between my wife, Kyle, Dave, and the driver, they refused to pick up and Kyle said we would forfeit our deposit. This appears to be a smooth "Bait and Switch" operation.
Empire Moving Group Company Information
- Company Name:
- Empire Moving Group
- 5550 Glades Road, Suite 500
- Boca Raton
- Postal Code:
- United States