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Reviewed April 21, 2020
Purchased Eco18 based on chart and recommendation on internet (a number of companies use the "eco chart"). It is incorrect, and they all seem to know it. I purchased an undersized product because the guide was way off. They (ECO) had me purchase a reducer for $70 (counting shipping). I spent a bundle running the electric under my house, troubleshoot the problem, was misled by tech support, but figured it out anyway. After waiting 5 hours for a return call, called again, got lied to, read to by a "troubleshooting script", and basically had the tech just give up.
Anyway, they are horrible; a very competent technician helped me from Rheem, and knew exactly what I was referring to, and commented on how the eco guide was "off' for a somewhat northern state. Also, they (ECO) do not replace the equipment nor give refunds or accept any kind of product responsibility. DO NOT BUY ANYTHING FROM THEM. THEY ARE HORRIBLE. I am also reporting this to both the BBB and the attorney general of Connecticut. They lie, have horrible support (basically none), and do not stand behind their product. BIG MISTAKE!!!
Reviewed Feb. 20, 2020
I live in the country, in the middle of nowhere and have 2 full bathrooms in my home. I had a regular sized water heater that had only a limited amount of “hot” water. In the winter it took a long time to warm up and would run out before filling the bathtub. In the summer, it was better but we could only fill one bath at a time before running out of hot water.
18 months ago I replaced the big Bertha water heater for the “fun size” wall mounted tankless water heater. Ohhhh my word!!! It's made a huge difference. It only takes a few seconds to reach 130 degrees (that’s what I keep it set to but it’s adjustable) and I never run out of hot water. We've fill both tubs at the same time, while washing a load of laundry and washing dishes. Was not a problem. I haven’t had any problems and if I ever move, my fun sized water heater is coming with me.
Reviewed Dec. 27, 2019
This has been the worst experience dealing with and trying to contact this company- their hours of operation are so limited to the consumer especially if you work a full time job 5-6 days a week. They do not answer phones or emails on weekends nor do they ship products out. I placed an order on a Monday before 11am which according to their sales rep was perfect in order to get my order processed and shipped out that day and because I live in NY should be at my door within a day. 2 days go by and still no product at my door.
Mind you I have been without hot water for 7 days at this point. I called the company only to find out that they lied about pretty much everything- the parts I ordered and paid for were out of stock, the NY ship in 1 day was completely made up and they said it would not get to me for another almost 6 days... Let me put it mildly when I say I blew a gasket and let this person have it. I said to him, "What if I didnt call? I would just have waited and waited until the parts arrived or lack thereof?" They all seem extremely incompetent and have no idea what is going on. I am going to take this to higher power and see what can be done for this horrifying experience.
Reviewed Dec. 18, 2019
I have a 3 year old EcoSmart36 that has burnt out. You can't get anywhere with customer service. They are just message takers. I filled out the requested form to see if they will back their lifetime warranty and that is where it lies. No response - just gate keepers. BUYER BEWARE. - STAY AWAY FROM THIS PRODUCT.
Reviewed Nov. 5, 2019
In 2016 I purchased an ECO Smart 18 that came with a lifetime warranty. This past weekend I noticed I had no hot water and found that a circuit breaker had kicked off. I checked the hot water heater only to find a fire hazard in the making as one heating element was sparking and leaking water. I contacted Ecosmart and said my warranty was "Inactive" so they denied any replacement or warranty whatever that means. My advice is to stay clear of all ECO Smart products (made in China) and find a reputable manufacturer that will honor their warranty.
Reviewed Oct. 9, 2019
The company asked me the buyer to do the troubleshooting. She then asked if I have hired an Electrician to fix my Water Heater. As if I am suppose to pay to fix the Faulty Device. Still refusing to fix or replace the Water Heater, and want to send parts for me to fix it. What Company does this? Horrible Product, and this is my second one that has gone bad and quit. Terrible Company to not stand behind their product. Please do not buy this product..
Reviewed Nov. 4, 2018
First one I purchased lasted a little over a year before it started leaking, customers service said it was due to lack of maintenance. Second one last a little over a year and started leaking but this time it started a fire inside the unit, burning the wires to a crisp. I'm waiting for the excuses from Ecosmart about this one. I have pictures to prove to them what happened.
Reviewed July 21, 2017
The installation was a lovely and simple process. I did not do much of anything, just stood around in my robe while some strapping young men installed it for me. Afterward, I gave them lemonade. I do rather like the fact that it had "Eco" in the name. I attempt to live a fairly environmentally friendly lifestyle and this helps me feel like I'm adding to that goal. However, the water from this heater does not seem to get very hot. Perhaps that could be based on user error, but I have altered settings and it doesn't ever seem to get quite as toasty as I would like it to. Overall it has been a fairly decent experience. It has performed its job adequately, if not impressively, though that could be due to the capacity or possibly due to user error, as if I would ever admit that.
Reviewed July 15, 2017
The unit was Installed by builders perfectly. It was in the home when we arrived and the area was spotless with no complaints or issues - we were impressed and are happy. The water temperature is good and consistent. There is always enough time for normal evening use - no leaks experienced - the family is happy. It has been Reliable.
Reviewed July 14, 2017
I had 2 great installers. They were on time, a bit early in fact, but called ahead to make sure their early arrival would be OK. Professional yet friendly, nice & courteous. The unit works very well. The only time I had a problem with it was when my basement flooded. The pilot went out, but I quickly discovered that it was surprisingly easy to relight if necessary. I specifically like the Lifetime Guarantee and customer service is fantastic and available 24/7. It is the best water heater I have ever had and I would recommend them highly.
Reviewed July 13, 2017
When I purchased the water heater, the people who came in to install the water heater were very quick and the whole process was fast and easy. There were no delays and I felt that everyone went smoothly. Specific things that I like about the brand of the water heater is that the customer service is very quick and the warranty is able to be covered within two years. I really enjoy the fact that should we have a problem there is someone right there to give me tips on how to fix it and if there are any parts that I need to purchase.
I really enjoy the durability that this thing provides and the amount of water that it can warm up pretty quickly. The way that it doesn't break, we've already had it for a couple of years now and it is still working fine. My experience with my water heater has been great and I am absolutely in love with this heater because it provides warmth for the water to my family and myself and everything else.
Reviewed July 11, 2017
The Ecosmart Water Heater has been reliable, durable, environment-friendly, and not as expensive as others. It works great especially in the winter and we don't have to worry about water heating in our house. We have no issues with it even though it has been with us for more than 4 years. Customer service has been friendly and very helpful when we called to follow up about some things after we bought the heater.
Reviewed July 10, 2017
The new water heater is great. Better pressure and it is just all around a better buy than the old one I had since it was the old one was leaking and my water prices have got a lot cheaper. I pick this brand of water softener because it seemed to be the most economy friendly and help save on water bills even though it was a little bit higher because it was going to pay off in the long run. The plumber was great and is reasonably priced to have it installed. A man explain how to use the heater and what's up to watch for just in case something were to go wrong.
Reviewed July 9, 2017
So far it has exceeded our expectations and are very please with our Ecosmart water heater. We bought it out right from a local store and my husband is a maintenance worker so he is very aware of how things work and installed it himself with no issues at all. We really like our water heater because thus far had any issues with it. It heats up our water quickly and 4 people can take a shower close to one another without the water turning cold on one of us. It has worked great so far for us and we are hoping it will last us many years to come.
Reviewed July 8, 2017
We have had our Ecosmart water heater for a while and it works as if it's new. There were no issues when it was installed. My experience with customer service was great as well. They were very helpful and answered all my questions. They were patient with me and they took care of all my issues and said to call back if I needed anything else.
The water heats up good with Ecosmart. It doesn't take long to heat up and it doesn't make any loud noises. I wish that everything works this good and I hope we don't have to change it for a long time. It will save a lot of money in the long run. We had one before and it was nothing but problems. I wish I found out about Ecosmart and bought it a lot sooner before I found our previous one. It would have stopped a lot of headaches in the past.
Reviewed July 5, 2017
It's a good water heater system and it works terrific. It was recommended by the sales associate at the store we purchased the heater at. He stated that many people who have used this were very happy with the model and the performance. It was installed by a professional so we know it was done correctly. We would recommend it to anyone who asked us about it.
Reviewed July 4, 2017
This water heater does what is supposed to and more. It is cost efficient and it's smaller than most. Then my experience with customer service was quite pleasant. They answered all my questions and were prompt about getting me what I needed. I really enjoyed working with them. We're very very very satisfied. I'm grateful they made such a quality product. It makes life much easier. It was a good purchase. I would even recommend it to friends.
Reviewed July 3, 2017
Ecosmart Water Heater has been amazing and I haven't had any issues with it. When I take a shower the water gets hot fast and it's not hard water like others. Also it doesn't leave a stain so the filter system is good. I am glad I went with this brand because it has been everything it has promised to be. However, I had to read a lot of information and it felt a little overwhelming at times. Sometimes I wish the water would heat up a little faster, but by things that are eco-friendly you have to give a little.
The process of installing was a little crazy. The way it fit into where it had to go was a little tight. The company I used seemed to be good. The only issues I had was when I had questions and I would have to be transferred to different people because they didn't know about the product. I also thought the installers were more worried about getting the product in and they kind of left a mess which I had to clean up. Nevertheless, the Ecosmart Water Heater seems to last longer and I like the fact that my water temperature is better. Also my water bill has been lower because of it. I feel that the efficiency and Eco-friendly of the product has dramatically helped with the cost. For the price I paid I feel it is money well spent.
Reviewed July 2, 2017
Our old hot water heater went out about six months ago and we picked this brand because it is Eco friendly. It's very quiet and it heats the water much faster than our old heater. I had it professional installed. We have Union Carpenter & Plumbers in our family. It's nice to know it was done in a safe and timely manner. It is a bit taller than our old heater. As it was on a stand we had to removed some of the tiles in our garage. Now it looks nice and our neighborhood thinks everyone should get one for their homes. Only had this hot water heater a short time but so far we have enjoyed it. We love our new hot water heater.
Reviewed June 29, 2017
Our Ecosmart Water Heater has been very reliable. It was installed by a contractor who purchased it for us during renovations of our master bath. They had to call the company since they were not familiar with the brand, but customer service was great. There has been no need to change, service or upgrade since its installation to keep it working. We have had plumbers check the system when we were getting unrelated work and all was in great working condition. There is no risk of a broken water tank with flooding. We love never running out of hot water. However, I don't like that the hotter temperatures are difficult to attain when it is freezing outside. The temperature differential is too great to heat the water above 100 degrees Fahrenheit.
Ecosmart Water Heater Company Information
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- Ecosmart Water Heater
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