DCS Grills by Fisher & Paykel Reviews

Top of the line, 6 burner DCS with smoker and infrared rotisserie, high end stainless steel construction. Great product with warranty. A little pricey but you get what you pay for. Heavy gauge grates are awesome.

I paid top dollar for my Fisher Paykel DCS brand oven/range, refrigerator and dishwasher. They are beautiful stainless steel appliances and for the most part perform flawlessly. I had an issue with an oven tray and contacted their Customer Care hotline in New Zealand. They did an outstanding job handling my issue, and now I’m back to happily baking my multiple trays of holiday cookies! Kudos to the Paykel team for being so professional and responsive.

DCS range with double oven - The thermostat system is junk and after calling Fisher & Paykel many times their reply was, "Well the parts is obsolete and you should buy a new one." I said, "I paid over $10, 000 and you’re not going to make a simple thermostat for repair." Well that fell on deaf ears. Totally unacceptable. So now I am left with this piece of junk that there are no parts for. They still advertise for the DCS professional quality??? Professional JUNK!

I have a 2010 DCS dual fuel stove. I had problems with my oven’s racks falling out causing roasts etc to fall. The racks do not fit properly in the large side oven. At first I thought maybe I was doing something wrong. I finally addressed the issue with DCS ‘customer service’ in another country (New Zealand!) and was told I was out of warranty. The racks literally dump hot ovens items onto the ground/oven risking serious injury. How can an extreme safety concern just be ‘out of warranty’. What brought this up today is the problems I had cooking a turkey for Thanksgiving. Fortunately I was able to catch and save it today. I bought this oven in 2010 my local dealer (Anchor Appliance) in NJ. I wish I discovered and realized the issue right away so I could have had this unit taken back.

After 8 years of ownership and 2-3 years of repairs, we are finally replacing our DCS 36" gas cooktop. It has been terrible. We've spent several hundred dollars repairing it, (now, I can't even remember what they replaced or repaired) but now 4 of the 5 burners don't work reliably, if at all. I have never had any trouble with an appliance like this. I am an architect specializing in residential design and I will never recommend this product to my clients.

When redoing our entire kitchen in March 2013 we went with the DCS brand entire kitchen package of appliances. (fridge, wall stove & microwave, dishwasher and 36" drop-in cooktop). Not 2 years into having these appliances we knew we were in trouble. The biggest pain was the drop-in cooktop. Had to have the electro rod replaced and at that time found out that stating (sealed burners) really doesn't mean sealed burners. Now, less than 2 years after that am again having to have this electro rod changed out.

I purchased a new Fisher Paykel grill three years ago and in that brief period of time, it rusted so badly that I couldn't get the grill to even light. I contacted customer service and they said that it was already out of warranty (apparently, they know there are problems with rust -- they must use a very inferior grade of stainless steel). They sold me parts that they said would fix the problem with the grill not lighting. I spent $50 and the grill still wouldn't light. Customer service was worse than useless, so I wrote to the US CEO and was then contacted by a regional customer service manager who at first said she would refund the price of the parts that didn't help -- but then said that she couldn't reimburse shipping or for any parts that had been installed (I paid to have them installed. How else could I determine if they solved the problem?).

I ordered $481.76 worth of grill parts to a DCS grill. I returned 3 of the 4 items to an address in Lancaster Texas that they gave me along with a RA# via USPS. I got a notice from USPS that the business did not have an account set up with USPS. After hours of tracking down the supervisor in that local post office via phone, which only happened after I drove to our main usps office where I live and the head supervisor gave me a contact number unavailable to the public for them... They finally, after over 2 weeks, got my return and policy states 7-10 days a refund would appear on my debit card.

We went into John's Appliance. While looking at appliances, we saw the Fisher & Paykel brand. We purchased a stove, a hood and a dishwasher. We chose F&P because of the range. We got a propane range with the electric oven. We liked the way it was built and it had the flat-top grill to it. We're in the restaurant business and so we like that sort of thing. So far, I would recommend it.

We purchased a DCS 36" Built-in Gas grill. It arrived on a pallet with plenty of great packaging with no damage or missing parts. The installation instructions were clear and helped us to design our outdoor kitchen to accommodate it easily. We installed the grill without any problems and have used it for about three months. We have enjoyed every use. It heats evenly. The infrared burner and rotisserie make the best chicken! My only complaint would be that we purchased the grill cover and it has a tendency to blow off when the winds pick up.

My husband is from New Zealand so he has always known about Fisher & Paykel. We bought dish drawers, an oven, a microwave, a stove-oven combination, and a hood, a fan hood from them. I don't like the dish drawer very much as to how it cleans. I like how it loads but it doesn't clean as well as the previous ones I've had. And the surface of the stove is difficult to clean. Like under the grill part its stained and it stains straight away. I don't like the finish whatever it is. I had a Viking before and I thought that was the best. But the ovens are fine. I'm happy with how they perform but I like my Viking better.

We were looking at a Wolf stove at the store and the salesperson showed us this Fisher & Paykel. We thought we were getting a better deal for the money. We wanted a high end stove and this one happened to have the four burners and the grill, two ovens and everything that we needed and we like the look. We had a problem with it. After about an hour and 15 minutes, it would just turn off.

Recently installed DCS Grill, side burners, and stainless steel doors in new outside kitchen. Have used DCS over past 20 years with great results.

Two months ago, I had a 30-inch DCS grill installed to replace a Viking grill. I am blown away by the engineering, quality and appearance of my new pride and joy. I have become an advocate of DCS products and would strongly recommend after having researched other leading brands. Fisher Paykel's reputation for quality has been extended to its DCS product line.

I've used several gas outdoor grills. I wish the dcs had a thermometer in the hood. However, it's the best cooking and accurate grill I've ever utilized. I'm very happy with the results of cooking chicken, hamburgers and the like.

I have a 36 inch DCS gas Grill (DCS is now a subsidiary of Fisher & Paykel) with lifetime warranty on the stainless steel parts. The Grill was working great and performing well until couple of years ago when we moved to Ocean Front condo. All the parts on the grill including the 4 finger grates and the burners has started rusting. The rust on the grates is specially making the grill dangerous to use. I have been corresponding with DCS on this matter for the past 2 months, have uploaded all the requested pictures and I was told that they have been submitted for technical review. After few days, I got another email requesting for pictures (maybe they lost the original pictures). Who knows what's going on at DCS customer service?

We bought a Fisher & Paykel washer (GWL11) and dryer a few years ago. We have already had the control board replaced once a little over a year after purchase. It is out again! I am very responsible with my appliances; I don't overload or allow the machine to run off-balance, etc. I keep it clean and don't use more soap than necessary. The machine also had a problem with leaking water underneath the machine. We've had a few problems with the dryer as well. I had done a lot of homework before purchasing this set and based my decision on the reputation for Fisher & Paykel manufacturing a good product!

I have a seven- year old high-end DCS gas grill (DCS is now a subsidiary of Fisher & Paykel) with a lifetime warranty on stainless steel parts. The stainless steel heat shields have rusted through making the grill unusable. I was told earlier this week, after spending several hours on numerous phone calls with the Fisher and Paykel call center, that if I sent photos of the parts I would be covered under lifetime stainless steel part warranty. Since then I have sent three sets of photos, each at declining resolutions due to their bizarre inability to open normal digital images, showing the rust holes on these simple parts. I was told the photos are being submitted for "technical review" which is ridiculous to anyone who might see them. I have now been told that this review will take until next week (huh?) which makes me question if they have any intention of resolving this matter at all.