DCS Grills by Fisher & Paykel

DCS Grills by Fisher & Paykel Reviews

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DCS Grills by Fisher & Paykel Reviews

Stars Rating

  • 4%
  • 6%
  • 4%
  • 2%
  • 84%

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    How do I know I can trust these reviews about DCS Grills?
    • 4,463,492 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePriceStaff

    Reviewed April 16, 2024

    If I was able give negative stars I would. Purchased in 2014. From day one this built-in gas 36" BBQ has been beyond disappointing. Burners replaced 8 times due to cracking. Rotisserie burner failed after 2 years then 2 years later again, now it's never used. Igniter's rusted out in 3 years. I could go on and on. I tried one last time this year to replace a burner again as my rep told me to contact and nothing...Again. I have never seen such a rust bucket. Cleaned every year and all parts were always stored in plastic containers for the winter. I ended up just buying another BBQ to use for the winter. All the cabinet drawers and doors became discolored after 3 years and DCS actually had the gall to say the pool water is causing this!! The pool is 45' feet away? The first gen handles completely pitted and DCS again said no warranty.

    This is absolutely the worst purchase we have ever made. We've spent more in replacing parts than it cost to buy. The grill was a custom built in unit so we've struggled to find a grill with identical measurements to fit the space. Everything has been documented with photos and emails and nothing has ever come it. Please stay away from this garbage company. For context. Paid $3599 BBQ, $1259 access drawer, $749 side burner, 24" doors $349. Now everything is double. Waste of money.

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    CoveragePrice

    Reviewed Jan. 12, 2024

    We purchased a series 9 when they were first released and after two years the interior lights failed, two of the three igniters failed, and front valve lighting malfunctioned. Repair network didn't understand the unit and most items were not covered under warranty. Now we just unplug the unit when not in. Grill is also way too hot on low settings and the stainless grates rust even when maintained. Expensive disappointment all around. I suggests folks look at other brands with a good warranty repair reputation.

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      Reviewed July 11, 2023

      I purchased a 36 inch DCS grill in 2020. I paid about $6000 for it. The grill has broken five different times. Most of the times were under warranty. The company was responsive and had a repairman fix the grill. The grill, however, kept breaking down and now it is out of warranty and I’m paying out-of-pocket for pretty much the same issue. I do not recommend this grill or any other product they sell.

      Customer ServiceCoverageSales & MarketingReliability

      Reviewed April 19, 2022

      One star is generous!. The grill sidelight is blocked by the grill cover as it does not open all the way. So it does not light up the bbq surface as advertised. Also the rotisserie motor and skewer does not line up on guiding wheels. Tried for over 9 months to get Barbeque Galore where I bought it from and and Fisher and Paykel the maker of the BBQ to resolve this issue and finally told me, they will consider this in their future designs. So I asked them if I paid over $7000 for a defective design???? Customer service is the worst and have no interest to resolve any issues. Very frustrating ...and will not recommend buying anything from Barbeque Galore of DCS/Fisher and Paykel.

      Customer Service

      Reviewed March 29, 2020

      I want to add my personal experience with my Fisher & Paykel DCS grill. I bought this grill in over 7 years ago and use it often; probably more than most, sometimes 4 or 5 times a week during summers. Over time heat and food stuffs wore down the burners and the heat shields that hold the porcelain bars. Taking it apart to clean it last week I found cracks in the burners and a couple of the bars fell out and broke :(. I Emailed Fisher & Paykel support, and I have to say they were incredible at responding and standing behind their products. They are sending me new burners and heat shields, plus a pack of bars. I'm very excited I can refurbish my DCS grill instead of having to go and try to find a new grill in this very challenging COVID-19 time period. 5 Stars for Fisher & Paykel!

      Reviewed March 10, 2020

      This DCS oven/stove/griddle was already in the house we bought. It is from 2006-ish. My issue is this: The authorized tech as well as DCS confirmed that the part essential to fix the oven is obsolete. What this means is that we have a $10K piece of scrap metal on our hands now. Why would anyone buy a high end appliance from DCS, a co. that is not going to continue to make parts for what they sell?!

      Price

      Reviewed Oct. 6, 2019

      Within the first year we had repairs guys here 4 times. 3 parts replaced. The drawers don't work and look terrible and they fill with water in the rain. DCS not helpful. The BBQ is ok but for the price. Don't even think about it.

      Price

      Reviewed June 19, 2019

      Grill components have rusted out and do not work after 10 years, very expensive to replace, considering this was a $3800.00 grill. Stainless steel exterior in great shape, but interior components, burners, igniters, and grill supports rusted.

      Price

      Reviewed Dec. 27, 2018

      Our 36" 5-burner was an expensive purchase, but we expected it to last. Over the last 8 years, the ignition system has been failing and finally failed completely, that means that every time you use a burner it makes a loud, steady clicking sound until you turn it off. Yesterday, the repairman told us that because the parts are no longer available, the repair will cost upward of $600 plus labor if they can find parts. This repair company won't use off-brand parts because they can't certify that they are safe -- an important consideration in a gas appliance. I no longer trust DCS/Fisher Paykel. This company sells expensive appliances then stops supporting them with parts. Bad faith vendor.

      Price

      Reviewed Dec. 26, 2018

      Top of the line, 6 burner DCS with smoker and infrared rotisserie, high end stainless steel construction. Great product with warranty. A little pricey but you get what you pay for. Heavy gauge grates are awesome.

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      DCS Grills by Fisher & Paykel Company Information

      Company Name:
      DCS Grills
      Year Founded:
      1934
      City:
      Costa Mesa
      State/Province:
      CA
      Website:
      www.dcsappliances.com