DCS Grills by Fisher & Paykel

I purchased a 36 inch DCS grill in 2020. I paid about $6000 for it. The grill has broken five different times. Most of the times were under warranty. The company was responsive and had a repairman fix the grill. The grill, however, kept breaking down and now it is out of warranty and I’m paying out-of-pocket for pretty much the same issue. I do not recommend this grill or any other product they sell.

One star is generous!. The grill sidelight is blocked by the grill cover as it does not open all the way. So it does not light up the bbq surface as advertised. Also the rotisserie motor and skewer does not line up on guiding wheels. Tried for over 9 months to get Barbeque Galore where I bought it from and and Fisher and Paykel the maker of the BBQ to resolve this issue and finally told me, they will consider this in their future designs. So I asked them if I paid over $7000 for a defective design???? Customer service is the worst and have no interest to resolve any issues. Very frustrating ...and will not recommend buying anything from Barbeque Galore of DCS/Fisher and Paykel.

I want to add my personal experience with my Fisher & Paykel DCS grill. I bought this grill in over 7 years ago and use it often; probably more than most, sometimes 4 or 5 times a week during summers. Over time heat and food stuffs wore down the burners and the heat shields that hold the porcelain bars. Taking it apart to clean it last week I found cracks in the burners and a couple of the bars fell out and broke :(. I Emailed Fisher & Paykel support, and I have to say they were incredible at responding and standing behind their products. They are sending me new burners and heat shields, plus a pack of bars. I'm very excited I can refurbish my DCS grill instead of having to go and try to find a new grill in this very challenging COVID-19 time period. 5 Stars for Fisher & Paykel!

This DCS oven/stove/griddle was already in the house we bought. It is from 2006-ish. My issue is this: The authorized tech as well as DCS confirmed that the part essential to fix the oven is obsolete. What this means is that we have a $10K piece of scrap metal on our hands now. Why would anyone buy a high end appliance from DCS, a co. that is not going to continue to make parts for what they sell?!

Within the first year we had repairs guys here 4 times. 3 parts replaced. The drawers don't work and look terrible and they fill with water in the rain. DCS not helpful. The BBQ is ok but for the price. Don't even think about it.

Grill components have rusted out and do not work after 10 years, very expensive to replace, considering this was a $3800.00 grill. Stainless steel exterior in great shape, but interior components, burners, igniters, and grill supports rusted.

Our 36" 5-burner was an expensive purchase, but we expected it to last. Over the last 8 years, the ignition system has been failing and finally failed completely, that means that every time you use a burner it makes a loud, steady clicking sound until you turn it off. Yesterday, the repairman told us that because the parts are no longer available, the repair will cost upward of $600 plus labor if they can find parts. This repair company won't use off-brand parts because they can't certify that they are safe -- an important consideration in a gas appliance. I no longer trust DCS/Fisher Paykel. This company sells expensive appliances then stops supporting them with parts. Bad faith vendor.

Top of the line, 6 burner DCS with smoker and infrared rotisserie, high end stainless steel construction. Great product with warranty. A little pricey but you get what you pay for. Heavy gauge grates are awesome.

I paid top dollar for my Fisher Paykel DCS brand oven/range, refrigerator and dishwasher. They are beautiful stainless steel appliances and for the most part perform flawlessly. I had an issue with an oven tray and contacted their Customer Care hotline in New Zealand. They did an outstanding job handling my issue, and now I’m back to happily baking my multiple trays of holiday cookies! Kudos to the Paykel team for being so professional and responsive.

DCS range with double oven - The thermostat system is junk and after calling Fisher & Paykel many times their reply was, "Well the parts is obsolete and you should buy a new one." I said, "I paid over $10, 000 and you’re not going to make a simple thermostat for repair." Well that fell on deaf ears. Totally unacceptable. So now I am left with this piece of junk that there are no parts for. They still advertise for the DCS professional quality??? Professional JUNK!