Danby Wine Coolers

We purchased the Danby wine fridge in April 2020 based on strong recommendation. Cooling stopped around Jan. 2023 unfortuantely outside the warranty period. Repair person said we need a new compressor and it's not worth the high expense. So after reading the review below with a similar timeframe of breakage and out of warranty, I asked Danby to replace the wine fridge. After originally declining based on warranty expiration, Danby offered $50. We spent good money on a fridge that lasted 32 months and they want us to be satisfied with $50 toward another Danby. Do not buy this product. Similar to other reviews, it will break.

This is a Danby Silhouette wine chiller. When we built our home, we were told that you have to go with quality, a chiller that is properly vented or you will have problems so we took the advice of the retailer and got a better version or so we thought. The original Danby wine chiller failed after 3 years. We bought another one, same model as we told it was probably just a bad apple. The new one just turned 4 years and it has failed like the original. The retailer approached Danby to state that it doesn’t make sense to have two failed products over seven years and they washed their hands, no help from Danby. Ok, so let's look into repairing this one. We called every appliance repair shop in town and they are saying that we are better off to throw it out as they won’t even work on Danby products. So, before you buy Danby, think twice as there are no shops that will work on them. I think they should have stepped up to the plate to help but that did not happen.

Danby Silhouette Select Wine Cooler failed and unrepairable after 3 years. Customer Service was terrible. Choose a different brand. This is promoted as a high end wine cooler so very disappointing. Service technicians tell us that they see many Danby failures and suggest other brands are more reliable and better value.

I am totally dissatisfied with the purchase of my Danby Silhouette Professional Wine Cooler. It looks nice is all I can say. I purchased a new cooler with the remodel of my kitchen in February of 2018. When you set the temperature you will not be notified by alarm and the temperature reading does not change until it is over 72 degrees. That being said I am not sure how long our cooler has not been maintaining the 54 degrees we had it set at. However, on Sept 4, 2020 I realized the wine was warm, I contacted their suggested repairman in my area he came out on the 5th (holiday weekend), assessed the problem and ordered the parts. I tried to contact customer service several times and ways. Finally, on 9th received an email with excuses. It took over two weeks to get the part that was in stock even shipped. Meanwhile, wine staying warm at room temperature.

Bought a Beverage fridge and did have a compressor issue about 20 months after purchase. Luckily had 2 year warranty. Called customers service and they had replacement shipped to my door. Took a couple weeks to get. Were responsive to my emails and did a great job considering we were in the middle of the shutdown for Covid!

I purchased my Danby Silhouette Lorraine (DBC047D1BSSPR) beverage center for $1200 in the summer of 2015, and had it installed during a full home renovation during the winter of 2016. The beverage center lasted 3 years at best before breaking outside of the warranty. In hindsight, I should've contacted support about my warranty sooner as the unit started accumulating ice on the inside wall after about 1.5 years... that I'd have to periodically chip off. This company should be out-of-business as their products are garbage.

My husband and I were given a Danby wine fridge for our anniversary in August. Early November it stopped working. I mailed in all the necessary warranty information but now they won't service it without a receipt? Whats the point of mailing in the warranty information? Danby should back their product regardless, I would of even paid for the technician to come check the problem as long as the parts were covered. Poor Customer service. I won't buy Danby in the future and will be sure to tell others the same.

I purchased this product on the advice of a local appliance dealership in the spring of 2016. This unit ceased cooling in April of 2019 (manufactured in 2015). After a week of back and forth emails with Danby Canada I was informed that since the unit was out of warranty they could not effect repairs and provided contact information of a local service company. In a brief conversation with the service Tech he informed me that this unit was not worth repairing and I should purchase a new fridge. He also told me that this is a common fault with this particular product. A life span of less than 4 years is TOTALLY unacceptable. Had the appliance store I purchased this unit from told me the truth about these pieces of GARBAGE I would have spent more time searching other products before purchasing this unit.

I bought a double door silhouette unit in 2010 that lasted only 4 years. I'm looking to buy a cooler for my investment condo and as I was shopping, I noticed them again and realized that I never left a review. In my opinion and experience, Danby Wine Coolers are nothing but garbage. Low quality. Waste of your money. Smart thing to do is to stay away from them.

Wine Cooler DWC053D1BSSPR - Purchased unit just short of 2 years ago. Has 2 year warranty. Stopped working a few months prior to warranty expiring. After contacting customer service and uploading photos of the model # sticker on back and cutting the cord, they sent me a new unit within a few days. Customer service was responsive but am curious to see how long this one will last. They will not let me purchase an extended warranty and the warranty on the replacement is only 1 year as opposed to 2 for the original unit. Hmmmm.