Cinch Home Services Reviews

Yet, my most recent claim experience impressed me the most. A specific repair for the refrigerator was outstanding, thanks to the technician from Grays Appliances. Unlike prior attempts where AAA Appliance struggled to root out the issue fully, Grays got it right on the first try. I haven’t experienced any recurring problems since their tech's visit over a month ago. It feels as good as new, and I even reached out to the technician post-repair to express my satisfaction.

The only hitch came with a service hiccup regarding the warranty details being incorrectly listed under my brother's name. Resolving this required a bit of back-and-forth and three-way calls. Moreover, I find the pricing and service costs creeping up steadily. What started as a manageable monthly fee 13 years back has now escalated close to $65, likely prompting me to reassess my future coverage options.

Overall, apart from some minor hiccups regarding account handling and rising costs, my experience with Cinch Home Services has been predominantly positive, bolstered by effective and reliable service responses, especially recently. While I’m considering exploring different plans due to rising costs, my long history with Cinch represents a mostly stable and valuable relationship.

I've Cinch them at least three times in the last few years. When I use them, I can do it online but calling is a bit of a challenge. It's hard for me to get another human. It's all automated. Also, sometimes I get someone who's hard to understand. It's a little difficult to have the back and forth when you're trying to be specific. But they're very and knowledgeable. I've never had to hang up or scream at somebody.

I prefer to use my friend because I know he won't mess around as opposed to a company I've never heard of, who may come out and may not do such a good job. I mentioned this to Cinch the last time we spoke to them that it'd be nice if I went online to put in a claim, I had an option to choose from a list of people that they have that I can choose. One time I called, they just gave me some company. I'm in New York on Staten Island and they sent out somebody from Brooklyn. It was not a good experience. The repairman came out and told me he'd get back to me but he never did. I actually forgot about it, and my wife reminded me. When I called the company, they said they were gonna take care of it. But two days later, Cinch emailed me with a payout. The repairman didn't do the repair and put it through as a total job. I called Cinch back and told them what happened. I also them them if they're just gonna give me a company, to not give me them.

The coverage is a little pricey, but things are pricey today. As my friend told me, even though I pay a $150 deductible plus $56 a month, it's still cheaper than calling him cold for him to come. He says he charges upwards of 250 just to walk in the door.

But they send out people who are qualified to work on the items that are in your house. They'll ask you the serial numbers and give it to them. They send out a company that can fix it. But, if they're busy, they send out a secondary or the next person in line. For the most part, they're decent about fixing. The timetable it takes to get the stuff fixed is sometimes ridiculous, though. When my refrigerator went out, they couldn't fix it. They were gonna replace it. LG doesn't replace. So, they were sending me a check for what the original refrigerator cost. LG was not communicating very well. All they wanted to do was text or email. They didn't want to call me. For me to get anything done, I had to say that I wanted to purchase. They sent me a check for $1,500. But that took a month and a half for a refrigerator.

I also had my washing machine fixed. It took a month for it to finally be fixed. The first company they sent out said, "I need to change this motor or this part. The part is no longer made." They went back and they didn't relay any information to me. Cinch has a third party that they get parts from. They searched for the part and it was sent to me. I had to call Cinch to find out who was gonna come and put it in. They sent a private company out to fix it. The part they brought out or they ordered didn't fix the problem. The gentleman tried another part and it didn't work. The gentleman tried another part and it didn't work. Finally, the fourth time, he changed the part and it worked. But it took a little over a month for that to get fixed. But I'm satisfied with Cinch. It's just that the communication part is very aggravating.

Submitting the claim to American Home Shield is quite easy. It just that they make me get on my hands and knees to find serial numbers. Other than that, the process is fairly simplistic and very quick. For the most part, the contractors have been good and quite professional. My recent claim was for my dishwasher. It wasn't washing properly because the upper arm was not spinning. This was an instance where the job was assigned, and it was assigned to a company that I recognized the name immediately. So I told American Home Shield, “No. No, I know what he didn't do the last time. Don't send that company here.” I had to escalate. So I told them who I wanted and then gave the name and number.

We have a rep for Realtors. I call her and because she was traveling, driving, she got that name all wrong, and they signed it to someone else. But in the meantime, the original company kept sending texts asking, “Are you ready to schedule an appointment?” I said no. Then they told me, “They'll be there on Monday, between 8:00 and 12:00.” I said no again but I look out my door Monday at 8:30, and it’s the guy.

I knew immediately he wasn't the same person. I didn't commit to it. It just happened to I was here. So he came in and did a thorough assessment. It was a completely different experience than the prior technician from that same company. I told him, “All I ask is that I don't have to hand wash my dishes for Thanksgiving. That's all I'm asking.” He said, “We can make that happen.” Then on Tuesday, before Thanksgiving, he had us up and running. I'm completely satisfied with Cinch. It’s just how you have to communicate is frustrating.

The reason why I perceived it as an issue with the service provider and not Cinch is that it took the service guy a bit too long to do that job. I've been in this house for 15 years. So, I've had that issue two other times in the last 15 years and usually, for something like that, a good plumber can knock that out in an hour at most. This guy was in my house for about four hours. He had to leave at one point and said they didn't have a part. It wasn't quite far. He was in there a bit too long for the issue.

Cinch has a policy that if an issue that was supposedly taken care of reoccurs within 180 days, then you can have a return service from that provider. So, I went online because the issue reoccurred. The job was done in late October of this year. The issue reoccurred right after Thanksgiving. I put in for a service provider to come back to my home and they were supposed to have been here on Friday, the 6th. I called twice, left a message, and they did not show up. So, I'm waiting. Cinch says online to give them up to two business days to get a diagnostic report from this person. So, I'm waiting to see how Cinch deals with that.

When I tried to call Cinch to schedule the jobs, I was on the phone for a while versus when I get online to do it, it's very expeditious. If you're self-motivated, self-starting kind of person, you do your own research, you read your own contract, you understand what you're getting into, and you use online to navigate, then you'll love Cinch. If you're the kind of person who needs to call and talk to a human being, you might not dig Cinch.

While the contractors themselves were competent in handling repairs, such as replacing a microwave and fixing a refrigerator leak, the communication from Cinch was severely lacking. It took two weeks just to get the microwave replaced, demonstrating poor efficiency and response times. There's nobody to talk to and their quickness isn't there. I won’t be renewing my membership after this experience, as Cinch does not come across as particularly professional.

If a friend or family member were to ask me about Cinch, I would certainly recommend them. I'm even planning to renew my contract for another year if a good offer comes along. However, I found the cost to be on the higher side, given that I paid $200 for a minor water leakage repair. This would rate a 2 out of 5 in terms of pricing.

On the other hand, I've had a good experience with their customer service and would rate it a 4 out of 5. Overall, my satisfaction with their service and the results makes me confident in recommending Cinch Home Services to others.

They have been reliable whenever I've needed them to check my home appliances. If something couldn't be repaired, they replaced it, which was reassuring. Responses have generally been timely, although some delays in parts are understandable, especially for non-domestic items. The good thing is, everything remained functional during those times.

The main issue I encountered was an increase in fees and deductibles post-COVID. Previously, the deductible was between $50 and $75, then it went up to $100 and eventually $200. This was quite a jump in a relatively short time. When that happened, it was during one of my last issues with my washer, but they always inform about these changes in advance in case you want to switch, although I’ve never felt the need to.

Customer service is mostly automated now, which can feel impersonal, aligning with the modern world's shift towards automation. I rated Cinch a 4 for overall experience and 5 for the pricing. Even the online tools and apps for setting up service requests are quite user-friendly.

Overall, Cinch Home Services has been a reliable choice for my home's needs. I appreciate the convenience and quality service they provide.

I would recommend Cinch to others. Their service has been effective, and I feel satisfied with my choice.