Choice Home Warranty

Choice Home Warranty

 4.1/5 (9665 reviews)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Monthly premium cost
$46.67 to $54.75
Availability
49 states (not WA)
Labor guarantee
30 days
Service fee
$85
Choice Home Warranty
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About Choice Home Warranty

Choice Home Warranty offers two levels of protection plans and multiple add-on options to protect against unexpected home system or appliance repairs and replacements. Both plans cover household items regardless of age. Customers can make claims 24/7 through the online account center or by phone. Choice Home Warranty plans are available in all states except Washington; the company has partnered with Home Service Club of California to provide Choice Home Warranty-branded products in California.

    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Optional roof leak coverage
    • No transfer fee
    • 24/7 customer service
    • No home inspection

    Cons

    • $500 roof repair cap
    • Not available in all states

    Bottom Line

    Choice Home Warranty offers basic and comprehensive plans for systems and appliances. It covers items regardless of age. CHW operates through Home Service Club of California and is not available in Washington state.

    Choice Home Warranty Reviews

    Over 50k reviews since 2012
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    2 featured reviews
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    Page 1719 Reviews 51515 - 51545
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 20, 2014

    Our garbage disposal started leaking under the sink. I rang Choice Home Warranty and they gave me a claim number along with the phone number of a local plumber. I was contacted immediately and the problem was resolved within 24 hours. Thank you, Choice.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 20, 2014

    Calls were answered promptly and service was initialized quickly. Local repair service made things much easier than previous warranty service provider.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 20, 2014

    Your representative came out, promptly identified and fixed the problem. He was courteous and professional.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 19, 2014

    Service was speedy and thorough.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 19, 2014

    Tim of Steele's Appliance was very knowledgeable and courteous. I appreciated the time he spent reviewing the problems with my appliance and explaining it all to me. Thank you for sending him.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 19, 2014

    The serviceman was prompt and took care of my problem.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 18, 2014

    The technician was very nice and they made sure to be there that day (which ended up being more than once) and he even came back one evening when we couldn't keep the ignitor light on. The phone staff was very helpful and polite when I called in to report the problem and was quick to refer it for help. The technician recommended replacing the unit because we were just basically "bandaging" a more serious problem so that concerns me, but it is working so I am not complaining. I guess my biggest concern is whether an appliance will be replaced if necessary. I don't want to keep putting band-aids on problems because it is no fun to take cold showers. I am happy with the results so far and hopefully we will not have any more issues with the water heater.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 18, 2014

    Service was prompt and repair was done by Overhead Door Company. This is the company I would have called if I could have chosen. This is the only claim I have submitted in the year I have had Choice Home Warranty coverage. I will not hesitate to call If I need something repaired in the future. I have recommended your company to my daughter. Thanks for your great service so far.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 18, 2014

    The first company that came out to fix my air conditioning was an individual that was rude and after a little over a week of waiting for a part did NOT fix the entire problem. I contacted Choice and they made sure I didn't have to pay another deductible and then sent a different company that took care of the problem immediately and got my air back up and running. Thank you, Choice, for taking care of your customers and making sure we are satisfied!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 18, 2014

    Technician diagnosed the problem and fixed it in a couple of visits. Very reassuring the problem was discovered before the hot weather set in for the summer. CHW was easy to contact and work with to facilitate and correct the problems. Great job.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 18, 2014

    We have used this warranty twice in the last year. Each time the repair has been handled quickly and efficiently.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 18, 2014

    Our garage door would not open or close. We called Choice Home Warranty (CHW) and they quickly got us in touch with a local garage door company in Medford, Oregon named Overhead Door Company of Rogue Valley. Their service technician Richard was great in quickly repairing our 11 year old garage door unit by replacing it with a brand new unit. It works perfectly and is much quieter than the old one. Choice Home Warranty comes through again with excellent service. I would recommend them to any homeowner. Thanks again.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 18, 2014

    My heating unit was not working and I requested a service. A company was assigned to me within half an hour by Choice Home Warranty. I placed a call to the technician who came the same day and fixed my unit. Great customer service from Choice Home Warranty!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 18, 2014

    Choice Home Warranty representative was very considerate and helpful. Claims were filed and completed in about a week and that's with the service technicians accommodating my schedule. Great Job.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 17, 2014

    Choice Home Warranty was very responsive in addressing our issue. When the issue was first logged, the selected repair company did not have experience working with the brand of oven we have. However, a second repair service was found within a day and they came out same day to look at the issue. They needed to order parts, so it took a few additional days to get the oven repaired. The problem was resolved 4.5 days after it was logged.

    Be the first one to find this review helpful
    Factual basis uncertain
    Verified Reviewer Verified Buyer
    Original review: April 17, 2014

    I have paid the full premium for 13 months last year for my Home Warranty. 2 things broke in my home during the coverage period: microwave and overhead garage door opener. Both the claims were denied for some reason or the other. Worse, they made me pay 45$ service fee for each technician visit - and they never fixed anything at all. I had to get both the items fixed on my own and at my own expense. On top of that, when I asked for a written reason why my claim was denied for my records, they said that they can't give out that information other than verbally over the phone and they cut the phone line.

    Apart from denying the claims, they are also rude when I try to reason out that it should be covered under the plan. I want to cancel the service, so I sent an email to cancel the service and reimburse my premium. I am extremely frustrated and angry with their Zero service (actually negative service). I need this to be taken up seriously please. I believe this business is a complete consumer rip-off and should be shut down right away.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 17, 2014

    I called for service on my water heater and was given the name and number of the service company (Assurance Plumbing). I was contacted by Assurance to set up the service appoinment before I could contact them. The Service man was here when promised and did a wonderful job repairing my water heater. He was very nice and professional. I would use their service in the future for any plumbing problems I have.

    Be the first one to find this review helpful
    Customer increased Rating by 2 stars!
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    Verified Reviewer
    Resolution response: April 18, 2014

    Choice Home Warranty is very pleasant - young lady named Tracy was extremely helpful and completely understanding to my situation and I believe we have come to a very good settlement on the situation.

    Original review: April 17, 2014

    I recently submitted a claim for two ceiling fans on my patio. They are both covered from rain and after the electrician spent three days finding fans that would work with the amount allowed, they denied the claim and say they are not covered.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 17, 2014

    Repairman was on time, was friendly and polite. Completed the repair in a timely manner. I would recommend service to all. Thank you.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 16, 2014

    Everyone has been extremely helpful with my repairs... I would highly recommend this service to friends.

    Be the first one to find this review helpful
    Factual basis uncertain
    Verified Reviewer
    Original review: April 16, 2014

    My ac wasn't cooling my house. Had a tech sent by Choice who wasn't certified and 45$ later it still doesn't work. I was told they don't cover replacement ac units or corals. And when I signed up with them they told me they replace appliances if need to be. So what did I pay for? They are very unprofessional and rude. Both my parents had problems with them. Wish I knew that this company was a scam. Don't waste your money!!

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 16, 2014

    The contractor called and made arrangements to fix the unit. The job was completed in a timely manner.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 15, 2014

    Very good. Came out same day.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 15, 2014

    Choice took care of my AC problem. It was the second time that my AC was not blowing cold air. In Oct 2013, they only had the repair man fill it with Freon. The problem returned this spring 2014. The AC unit was almost completely out of Freon. They sent a great company out to repair it and fill it with Freon, only cost me my service fee. The only problem I had was the first company scheduled to come out and fix it made three appointments and never showed up.

    They got me another company to come out, but the guy who took my call for rescheduling was kind of short and rude on the phone. But oh well, maybe he was having a bad day. Bottom line Choice took care of me. I have already recommended them to a friend. People don't trust warranty companies and I did not either, however if you have an older home it may be worth your money to have one.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 14, 2014

    My heater went out and Choice was very good at getting someone out to look at it. It did take an extra day to get parts but that was not the fault of either the contractor nor Choice. We were happy with the service and timeliness of response from Choice and the contractor!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 13, 2014

    The appointment with a service company was set up quickly and Choice followed up on the repairs.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 13, 2014

    I was thrilled with the service I received and am glad I have this service.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 13, 2014

    The technician was prompt, courteous, knows what he was doing and did a great job. I was only disappointed in the fact that cleaning the coils was not covered. We had a similar coverage in Omaha, Nebraska with Service One, when we lived there. It also covered preventive maintenance; checking and cleaning of coils, once for a/c and once for furnace, per year. Great preventive maintenance at no extra cost to customer, but saved them a lot of money, I'm sure. You might consider adding this to your warranty.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 12, 2014

    CHW has helped me with getting my furnace running and working in the best way. I'm very pleased with the work they have done and the little wait to get the repairs done. Without CHW, I wouldn't have been able to afford the repairs and parts for my furnace such as a blower motor, blower switch, belt and a wheel. I am so glad I have CHW on my side.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 12, 2014

    CHS was on the ball in contacting the local service provider to push them to respond on a timely basis after they were initially slow. I was initially disappointed when CHS declined my claim but ultimately Jodie approved it and the plumber was reimbursed.... so I was covered even though it could have been declined. While I am a new customer, so far I am pleased with CHS.

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    Choice Home Warranty Company Information

    Social media:
    Company Name:
    Choice Home Warranty
    Company Type:
    Private
    Address:
    1090 King Georges Post Road
    State/Province:
    NJ
    Postal Code:
    08837
    Country:
    United States
    Website:
    www.choicehomewarranty.com

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