Choice Home Warranty Reviews

CHW assigned the job to TB Plumbing but said the earliest date for the tech to come to our home was going to be 1/14/2026. I called TB and CHW also sent an emergency request to TB Plumbing to work us in on 1/12. Even though it was a Sunday, TB Plumbing called and said they could get a tech to us on the 12th! This was great news, but there was a caveat. In order to get authorization for the replacement, it would still take as much as 2 days for TB to send the diagnosis to CHW, get approval and install a new water heater.

When I told them this needed to be done ASAP, TB had me send photos of our heater with all necessary information - make, size, model, serial #, as well as the damage. They offered to get a tech to us, bring the replacement heater on the 12th, but that we would have to pay up front for the entire job. A cost of ~ $1600. They would then submit the bill to CHW and whatever CHW would pay they would reimburse to us.

While I greatly appreciated TB's willingness to get this job done when we needed it, they also said there would be additional expenses in that cost that CHW normally does not pay that would end up costing us ~ $600 out of pocket! Because I couldn't be certain of a more exact amount CHW would pay, and since my husband and our neighbor have replaced water heaters in the past, and since we have a tight budget, which is why we have contracted with CHW, and rely on CHW to help us with these kinds of issues, we opted to purchase a water heater from Home Depot and install it ourselves. I contacted CHW and was informed that they would reimburse us, but I have yet to find out how to submit the necessary information to CHW for this reimbursement.

In summary, I greatly appreciated all the help TB Plumbing gave us, as well as the respect and pleasant attitude. They totally understood that we needed to be assured of what CHW would cover. I would highly recommend TB Plumbing and will contact them again for future plumbing needs. I am withholding my review of CHW for this project until I get reimbursed for our water heater. I believe we saved CHW $500-$600 by doing this ourselves, so there shouldn't be a problem. Stay tuned. NOTE: If you publish this, please do so in its entirety, including my comments on CHW. Thank you.

Needless to say, I was a little concerned and when I called again, I could reach no one. I had to communicate via the computer on the site, and they suggested I call the company they were sending out. Which I did and the receptionist seemed so nice that I thought I would go ahead and give them a try. The technician came put and was very nice and competent. Turned out my only problem with my dishwasher was that after 16 plus years the plug had come loose from underneath the cabinet and that was all it was, but he found the problem, fixed it right away and didn't give me any runaround or suggest additional not needed services.

So in a nutshell; I appreciated the tech, feel like an idiot for not checking the plug, even though I couldn't reach it, am hoping this claim will not cause my rate to go up since there wasn't actually anything wrong, and really dislike not being able to speak to an actual human being with my concerns. But in the end my situation was solved even though it was not in a manner in which I would have preferred. I think one should be able to reach someone to talk about problems should they arise especially when one has been paying for the possible need of a service for over a decade of more. If the tech had been here and I didn't like what was being done there would have been no one to get ahold of to express my concerns. Other than that, all worked out. So, I am giving CHW 4 stars as the problem was fixed, in a timely manner and I did like the technician. But their communication I didn't particularly care for.

I did a quick search online for high quality providers of home warranties and Choice Home Warranty popped up immediately as the #1 provider in my area. The BBB rates it very high, as well. What I also discovered was that the "Premier" Choice Home Warranty plan that I chose covers quite literally everything you can think of. NO parts OR labor charges, EVER. The only 'downside,' if it can be called that, is that there's a $75 deductible for each claim. But if your home's AC system is broken beyond repair, in August, getting a brand new unit for a $75 deductible seems pretty fair to me. Now the BEST part is that the monthly payment for their "Premier" service plan (they offer only two) which, again, covers virtually EVERYTHING you can think of - but always check for yourself - is nearly HALF the cost of what I was paying for coverage thru Consumers, and for HALF the coverage.

I don't understand how anyone can afford to go without this coverage, as a homeowner in today's economy. When I just spoke to Choice Home Warranty to finalize everything, I spoke with a young man named Ivan. He was beyond helpful and took his time to explain things to me in a way I could easily understand, without ever giving me that annoying "salesman's push," so many others use. I don't know if you're able to choose to speak to Ivan, but if you call them you should at least try! I'm fairly sure you'll feel the same as me. Oh, one last thing...there IS a 30-day wait period for your plan to kick in, and you can even cancel at any time. Anyway, Merry Christmas to ALL!

Unfortunately CHW did not have my wife's phone on record and consequently neither did the service technician. She was unable to reply to the technician's call that day and therefore they never showed up. My wife tried contacting CHW by phone and by the website. CHW denied her inquiry because her phone number wasn't on the contract. She tried a second time with my phone number, but still was unable to establish any meaningful conversation.

On July 21st I tried contacting Tempchangers HVAC unsuccessfully because they don't have means to leave messages outside their M-F, 9-5 hours. I also texted them to have them call me. I never received a reply from Tempchangers HVAC. Then I contacted CHW and discovered they did not have any contact information for her even though her name is on the contract. I gave CHW her information, but only her phone number could be listed as a secondary contact and not an email address.

CHW set up another appointment and on July 22nd a technician contacted us by text approximately thirty minutes prior to arrival. He was polite and professional. The technician diagnosed the initial problem as a burned out fan quickly. He will perform a full diagnostic once the fan is replaced. Now he has to wait on CHW to approve the replacement of the fan before he can purchase the new fan. The fan is required to test the compressor.

It is now July 23rd, now 5 days and we still have no A/C for comfort and protection to endure the high 90's and 80% humidity. Now we are concerned about the possibility of mold and mildew damage. Now we are looking at least a 6th day if replacement of the fan is approved and the technician can find a replacement. Then he will have to test the system to ensure there is no potential damage to the compressor. CHW should have ensured that there was a secondary contact information for my spouse who is included in the policy. CHW only allows provision for a secondary phone number, but no email address. Those two arrangements would have possibly reduced downtime by two days. I have supplied my wife's contact phone number to CHW and to Tempchanger HVAC in the event they are used again.

Yesterday I was told it appeared the control panel was defective and would requires replacement. Your technician had all he need to make repairs on the truck and completed all repairs in about 90 minutes. When he added the inside pushbutton there was some programming issue. I was grateful I choice to have him make the installation. I will admit I am a little disappointed being chargeed a second deductible and the addional $50 the complete the replacement of all functions of the garage door opener. When I made the appointment I was asked to pay my deductible to secure my appointment. I received an email saying my claim was being reviewed yesterday before the repair could begin. Payment was paid. Repairs made. Hopefully you can understand I feel this was a double dip on the repairs cost as well the additional charge for the second pushbutton installation. This did not appear a straight replace the pushbutton installation.

Original Review: I recently had the opportunity to work with Choice Home Warranty, and I'm extremely satisfied with their service. I’ve had experiences with various companies, but Choice clearly stands out for its product and service offerings.

Submitting a claim with Choice Home Warranty was incredibly easy. I did it over the phone, which made the process simple and straightforward. On one occasion, I needed to have my garage door opener repaired. After my call, they checked their availability and had someone out about three days later. The technician ordered parts that took about a week to arrive, but once they were in, the repair was completed without any issues. This whole process not only met but exceeded my expectations, especially after some challenging experiences with another company, Cinch.

In comparing Choice to Cinch, there is simply no comparison; Choice is far superior. If I were to rate my experience with Choice Home Warranty, I’d give it 5 stars. The customer service has been exceptional, and the quality of service I received was top-notch. Additionally, from a pricing perspective, I feel like I’m getting excellent value for the cost.

Overall, I highly recommend Choice Home Warranty to others.