Choice Home Warranty Reviews

The quality of contractors I've encountered through Choice has generally been excellent, with the only minor drawback being occasional communication lapses. My overall experience with Choice Home Warranty would have been almost perfect if it weren't for their price increases, sometimes not communicated as clearly as I would have liked, with my monthly bills suddenly rising without any notice. When discussing home warranties with family and friends, I always recommend having a plan for peace of mind. In situations where costly repairs are needed, the protection provided by Choice is significant. This year alone, I saved over $500 on a garage door repair, paying only $1,300 instead of almost $2,000.

My experience illustrates that a home warranty, especially with Choice, offers both cost savings and security. Having someone to contact for assistance with home repairs makes taking care of a house less daunting. Choice’s database of reliable contractors ensures quality service. From personal experience, there’s clear value in the time and money saved with a Choice Home Warranty plan. Additionally, I learned the importance of proper coverage when an appliance repair took months and several hundred dollars due to oversight in my coverage plan. Thankfully, Choice made it affordable to add necessary appliances to my plan, preventing future issues like the refrigerator filter debacle. For just $16 a year, the inclusion of appliance coverage is a reasonable and valuable addition.

Unfortunately CHW did not have my wife's phone on record and consequently neither did the service technician. She was unable to reply to the technician's call that day and therefore they never showed up. My wife tried contacting CHW by phone and by the website. CHW denied her inquiry because her phone number wasn't on the contract. She tried a second time with my phone number, but still was unable to establish any meaningful conversation.

On July 21st I tried contacting Tempchangers HVAC unsuccessfully because they don't have means to leave messages outside their M-F, 9-5 hours. I also texted them to have them call me. I never received a reply from Tempchangers HVAC. Then I contacted CHW and discovered they did not have any contact information for her even though her name is on the contract. I gave CHW her information, but only her phone number could be listed as a secondary contact and not an email address.

CHW set up another appointment and on July 22nd a technician contacted us by text approximately thirty minutes prior to arrival. He was polite and professional. The technician diagnosed the initial problem as a burned out fan quickly. He will perform a full diagnostic once the fan is replaced. Now he has to wait on CHW to approve the replacement of the fan before he can purchase the new fan. The fan is required to test the compressor.

It is now July 23rd, now 5 days and we still have no A/C for comfort and protection to endure the high 90's and 80% humidity. Now we are concerned about the possibility of mold and mildew damage. Now we are looking at least a 6th day if replacement of the fan is approved and the technician can find a replacement. Then he will have to test the system to ensure there is no potential damage to the compressor. CHW should have ensured that there was a secondary contact information for my spouse who is included in the policy. CHW only allows provision for a secondary phone number, but no email address. Those two arrangements would have possibly reduced downtime by two days. I have supplied my wife's contact phone number to CHW and to Tempchanger HVAC in the event they are used again.

Then, they denied the claim. The first thing they wanted to say was that the reason for the air bubble in the oil thing was negligence and lack of servicing. I sent them proof that I had this furnace serviced as late as December 2024. I sent them a copy of the card that my servicer leaves every year that showed the furnace was serviced every year for 20 years and I never had an air bubble in my oil line ever before. But they do allow me to challenge the claim, in which case, I only got approximately half of the cost of turning my heat on.

I had another one with a dishwasher. They say if they can't fix it, they'll replace it and they couldn't fix it and they gave me 200-some dollars and told me that would buy me a new one. You couldn't buy a dishwasher of the cheapest kind for $299. I think the cheapest I could find from Lowe's or Home Depot or any of the electrical appliance shops was 599. I was just thinking I should be looking to see if there's a better warranty. If they can't provide a technician or service person to do the job for a week or even locally and I have to find my own, it defeats the purpose, and then I only get paid half as much.

Some questions followed and the answers from Mathew were acceptable and I told him he won. He gave us the price and he then stated that we lived in a zip code that qualified for a program. He explained the 6 year option and the cost and benefits of the program. He gave me the price and I asked did I have to commit today to it and he responded by saying the stood for 30 days and there is no pressure to sign now. I forget the price he said for the 6 years, and asked was there an issue with having to pay all that now, I told not really, he then asked if either me or my wife were over 55 and I said we were, or either of us veterans and I said we both were, he put me on a short hold to ask his supervisor something and when he came back there was a much better offer then the original. At that point it was a no brainer and we committed to getting the home warranty. The last thing I will say and I'm sorry for the extended review, but Mathew was well worth it.

Finally on Tuesday 1/21/25 at 3:22 pm my time I received an email that a service technician had been assigned, and the appointment was set for Friday 1/24/25 between 11 am and 3 pm. They provided me with the name of the company and the contact along with the phone number. This not being acceptable I called the vendor and talked to Josh (owner and nice guy) but he told me that he was really backed up until Friday but if he could find an opening before Friday, he would give me a call.

Wednesday 1/22/25 about 3:30 pm Josh called me back and said that he could come right over if that was convenient. He arrived about 10 minutes later. About 30 minutes later problem solved and as of this writing Thursday 1/23/25 at 2:45 my time the pilot light has not failed. K udos to Josh with Emergency Trade Service LLC, he was knowledgeable, polite and understood my problem. Josh's company, like all the other companies sent out by Choice are "startup's" and once they get their footing, they drop Choice because of turnaround time for payment. (So, I have been told).

When I called Choice Home Warranty to report this, Mrs. ** told me that if I wanted the water heater replaced, I had to agree to ALL the unnecessary modifications and pay the out-of-pocket charges. I refused because the extra charges were unreasonable and not justified. To make things worse, I asked for a second opinion, and they refused. Their own email originally said they would cover the tank fee and $300 for labor. But after the plumber submitted the invoice, CHW suddenly changed their stance and claimed they would not cover the replacement because it wasn’t “pre-approved,” even though this happened on a weekend and they were unavailable.

We were left without hot water, and CHW offered zero support, no alternative, and no solutions. I have never dealt with a warranty company that makes things this difficult. They deny coverage over technicalities, rely on contractors who push unnecessary charges, and provide terrible customer service. Save yourself the stress and money. Do NOT use Choice Home Warranty.