Choice Home Warranty Reviews

Choice Home Warranty covers a lot, but I don't understand what criteria they use. I called them when I wanted to have my outlets looked up. I had some not working outlets that I had looked at yesterday by an electrician handyman guy and he seemed very nice and knowledgeable. He did an estimate and put in the claim, but it came back as not covered. The outlets I have only have two openings, not the third ground, and the company said that wasn't covered under the home warranty. The front light sconces, one by the front door and two by the garage doors, are not covered either. They're not wired or hooked up.

My interactions with the reps have been good. The only thing I have a sticking point is, the outlets and those front portions should be covered. I have outlets in the bedroom, the dining area, and the living room that need to be fixed. They're not grounded and they all need to be. I have an older home and an older home sometimes only has those two-prong plugs. I'm surprised they were able to sell the house without fixing that.

All in all, Choice Home Warranty is great because it covers my appliances, even ones that I had prior to the move. Their service is good as well. However, sometimes I try to access their online platform and I have to go back and forth with my policy number. It would be nice if it just auto populated my policy number or use my date of birth and bring it up, but there's no place to add any other personal identifiers. It's my name or my email address and then the policy number.

In general about CHW: I am very happy with CHW for the most part. Service quality of the technicians assigned greatly varies, but the CHW people always respond with care and try to meet my needs. So, they value customer satisfaction. I had a great deal more than 10 years ago; a lifetime locked rate when you renew. Even if you move, you can keep it and transfer it to your new home besides the option of transferring it to the new home owner (however many years left on it-- a good selling perk!) when you sell your house. I did both at the same time 9 years ago! Sometimes the repair process may take longer than expected, so, for things that's not really urgent, I always use their services.

Another point is, what's covered and not covered can get a bit tricky, especially depending on the plan you choose. If it is a significant repair; for example, water heater, expect to have some out of pocket costs, but at the end, you would pay a lot less than what you would if you did not have the warranty. At least this has always been the case for me so far. In short, definitely worth buying a home warranty from CHW!

Interesting enough, I had 5 claims since January, very unusual volume, because before January I had only 11 claims since 2017 (so, 1.5 claims per year on average). 2-3 of these past claims were not really helpful, either not covered by CHW or I found a better solution through a service of my own finding. The last 5 claims, though, the repairs were to my satisfaction and costed less than $1,500 put of pocket including the $75 service call fee per claim. It would have been costed me at least $4,000 if I did not have CHW.

About 20 minutes later the assigned vendor AXUS came to the door. I told him (AL) someone had already been here. I then realized the error. We talked about what to do. I called Choice to inform you of this issue and that I would be calling Bodewell to cancel any work done by them and assure that AXUS was the preferred vendor.

Al assessed the issue also and said he would come back the next day with the parts to repair the dishwasher. Al came back the next day and replaced the dishwasher door gasket and spray mechanism. He was efficient, courteous and knowledgeable. He also, secured the dishwasher drain hose up at a better angle for draining to prevent any water trapping and to help limit odors. He also recommended using Affresh or other Dishwasher Cleaner monthly to help keep the dishwasher clean. Al didn't have to make these last two recommendations but he did. He is a true professional.

The Clearwater professional sent out by Choice made a complete, honest assessment and knew what exactly that had to be done. He open my drain but also told me I had a big problem with my cast iron pipe under the house. I needed new pipes and just didn't want to leave me a disabled heart patient with a problem that needed addressing right away. The last plumbing company before Clearwater did not fix anything. Left me with a clogged kitchen with very slow drain that I couldn't use my washing machine or dishwasher without water backing up in kitchen sink or from the washing machine forcing water back up out of the pipe behind the washer. I for a whole month could only use my dishwasher. It made the water back up in the kitchen sink and not make water shoot out of the back pipe.

I thank Clearwater professional for letting me know I had other issues. The problem was not fixed but cleared my drain that I could use my washing machine and wash dishes. I thank you Clearwater. You are a honest and true professional. I can clearly see that HomeServe company I had plumbing service with them also was not trying to fix my problem. Just leave me stranded and collect money.

My experience with Choice Home Warranty has been 99% okay. There are a few things that I wish the warranty covers, but it doesn't. I also wish I had better contractors. We've had several no-shows and there are some electricians that I refuse to use if they pick up a claim. I've got a claim right now, and the first person for plumbing and I couldn't reach an agreement on a time. So, I asked him to release the claim.

Somebody else picked up the service request, and they were supposed to be at my house yesterday between 3:00 and 7:00. I called at 6:30 and the guy was still on another call. He was supposed to call me back to let me know if he was gonna be able to make it out there. I stayed up until 11:00 PM and got nothing, but they texted me this morning wanting to reschedule. So, we rescheduled for Friday. We'll see if they show up then. When we lived in Louisiana, we didn't have this problem with the service callers. But it may be better in other people's areas than here because we are in a small, rural area. So, they should give Choice a try.

I had a second opinion down there and outside company. The 1250 was pretty standard in the industry for that. We complain to Home Warranty the air conditioning company and myself both and to add more money to the claim for service and they would not do it. They stood on their 500 dollars. I kept requesting it three or four more times. They wouldn't of it so I stopped, did not have any service done with them.

I called a company in Phoenix within 3 hours. They're here within a half hour. They repaired it same amount of money the other company was going to charge me. Try to get my money back from Choice home warranties for $500, they said they would allow to have the repair done. They won't even give me that now and I'll tell you that's BS and I have complained more times than ever with them and they just said, "We'll give you a hundred dollar credit towards another service." that's BS.

This company does not belong in business in the United States. It has been gone after by the Arizona State General's office Attorney General. It's gone. Several other companies have been after them. It's been anybody and everybody in this country has complained about them. Over 11,000 negative reviews. Check them out. Don't go there