Char-Broil Gas Grills Reviews

Ordered a replacement firebox. Wanted it fast so I paid $27.95 for two day shipping. As soon as I knew two days was a bust I started contacting them, by e-mail only way to get through to anyone anymore. Well four e-mails later no reply. No money returned for the extra paid to ship. If you can't give a service why would you offer it. Common thieves. I will tell all slam them every chance I can and never buy so much as a grill brush from Char-Broil again.

The grill I own is average at best, hint: purchase a Weber. The firebox troughs break down really quickly and have to be replaced at a cost of about 20% of the initial purchase price. I ordered what was supposed to be the correct parts direct from the company. When I went to replace them, they were too big. After contacting the company they basically told me that you can't return the brand new product for the correct part and to kick rocks. They did tell me to have a wonderful day though. I will sell the troughs online to attempt to recoup some money, and scrap the grill. Unfortunately that is pretty much all it is worth, the $5 in scrap. Avoid purchasing CharBroil products at all cost, and look for a quality option. They do not know how to treat loyal customers.

I have purchased many Char-Broil Gas Grills over the last 30 years. Every 4 years or so I would need to replace the grill because of rust. The burners always rust out, then the heat shields, the grates, the fire box, etc. It is cheaper to replace them than to buy the parts to repair them. One time I had the knob assembly (manifold) catch fire, it was extremely terrifying, so that adds to my concern with my current grill.

Stay away from Char Broil. They do not honor their warranties. Trying to get a smoker box to replace my current box that is damaged. They keep sending me the same box which is the wrong box. Box old and new box have same Model and part number but the electrical wiring is different. They will not accept they changed the design and fix the problem. This has been going on for months.

The grill worked great for over a year until, suddenly, the flame at the front of the grill began to grow and got so hot that it melted the four control knobs! I've written Char-Broil several times and have NOT RECEIVED ONE RESPONSE. Sorry, I can't sit on hold for 45 minutes to speak to someone on the phone but what's the point of Char-Broil having a Customer Service email if they refuse to respond to their customers? This was not my first Char-Broil grill but it's certainly going to be my last.

I bought a Char-Broil oven not long ago. It feels very easy to use, easy to operate, and the price is relatively cheap. The key is that the barbecue tastes very good and it is a good shopping experience!

Be very careful with CharBroil Grills - no support or spare parts are easily available - Buyer beware. Have tried to order parts and ordering site very repetitive and does not work. Have now spent over ONE (1) hour to order one part. - Pathetic.

I set up my grill and turned it on to make sure it worked. It seemed to work fine. The second time I turned it on to use it and grill, one of the knobs and metal rods connecting it to the grill melted off within 5 minutes of turning it on. I had to turn off grill from gas tank. I contacted customer service who has gone from being abysmally slow to respond to full on ghosting me. Don’t ever bother calling, they don’t answer calls. Ever. Before they stopped responding to my case on their website, they responded to my concern for my safety using this product by suggesting I purchase a replacement piece. They also said the knob melting off isn’t covered by the warranty. Additionally, they said that I shouldn’t use the grill as it’s not safe to use at the moment.

1st use of my grill caused paint to blister and peal, then begin rusting. Contacted customer service numerous times with no response. Finally they responded, “Rust isn’t covered by warranty.” Keep in mind, this occurred on day 1! Terrible quality and even worse customer service.

Upon receipt of our Smokey Joe’s smoker/grill combo, the temp gauge was defective. Tried to calibrate it - did not work. We promptly filed a warranty claim. Received an after-market lightweight replacement that ALSO was defective. Tried to calibrate it -did not work. Made several attempts to get the Smokey Joe’s temp gauge, only to find out weeks later Char-Broil now tells me they cannot provide the same part as is on the grill we purchased. Epic failure on char-Broil’s shoulders. Shame, shame on Char-Broil.

I purchased a Char Broil Infrared 2 burner gas grill several years ago and experienced extensive rust issues where the wheels actually rusted at the base and fell off including other extensive rust issues with the firebox having to replace the gas regulator, emitters and grates after the warranty expired. I liked the way the grill cooked the food that I decided to purchase another grill along with a heavier cover than Char Broil offers. Keeping this grill covered and protected on my deck did not keep it from starting to rust at the base and side panels to include rust at the wheel supports causing the right front wheel to fall off. I contacted Customer service who advised me keep my grill stored inside in the future but would not help with the current issues that I am experiencing for the second time with this style grill. Beware of these issues unless you plan to store indoors!

I find Char-Broil grills for a reliable trauma their burners last. It stand up to weather, the temperature control is fairly accurate, I smoke meat, grill, and slow roast. I give this product a four out of five.

Wife bought me a Smart Chef WiFi smoker for Christmas. After many attempts and moving the smoker to different locations, finally got the WiFi to pair. Unit worked ok, but then it started popping the electrical breaker. Moved the smoker to several different locations with different breakers, same problem. Then it quit working altogether. I emailed customer service, and about two weeks later got a response. Lady said I needed a new motherboard, so I bought one. It took about a month to arrive, and meanwhile I moved to a new house.

My Grill has been grilling for ten years without no rust at all. The Flavor bars are set very well, with different temp's, and the grills are easy to clean. Per instructions I can smoke really good with Char Boil GRILL. The frame is built very good and stands up to all kind weather. I would recommend this Char Boil Grill to anyone.

The Char-Broil brand is largely adequate. However, there are other brands at the same price point that are more attractive, efficient, and have more features than Char-Broil Grills. All in all, Char-Broil grills are okay.

My husband loves cooking on the flat griddle having that different taste of of his food not cooking over an open flame. He can cook foods he never thought about cooking a grill before because they fall through the grates.

I received a Charbroil grill as a gift for my new deck and I was so very pleased with the aesthetics. It looks very nice and fits the decor. The overall performance is far better than other brands I've had. Grilling is a breeze and the food cooks evenly. Clean up I wish was a little easier for the overall upkeep. I would recommend Charbroil as a top outdoor grill choice. The quality and name have been around for years and the longevity of the products speaks for itself.

The smoker drawer/tray is great feature but it slides a bit rough. The temperature gauge fills with water if leave it outside uncovered. The burner igniter works great for all four burners. It still works after 3 months unlike other grills.

I have a 4 burner Char-Broil Professional infrared Grill w/a side burner that is four years old and the entire “guts” and undercarriage is rusted away. The side burner works wonderfully. I bought mine from Sears only to find that my model DID NOT come w/ the cast iron grates only the stainless sear grates. Several weeks later l learned that the same grill was available at Lowes for the same price with the cast iron grates. Too late to return! Char-Broil can keep their professional Junk. Will never buy a Char Broil product again.

The grill is easy to transport. It is well made. It is easy to light. I enjoy barbecuing on it. All my friends love it. I love how all the food cooks even on it. Nothing never sticks to is. It is a pleasure to have and will buy another in the future.

I like my Char-Broil gas grill. It has three burners which allows me to hit about any temperature level I want. The grilling grates are a one handed simple lift out for cleaning both them and the bottom of the grill if need be. The inside bottom is designed in a manner that makes clean up a breeze. This unit has side trays on both sides of the unit of decent size to hold any equipment you need for your grilling pleasure. The hood lift handle is always cool and easy to raise without fear of getting burned. The upper warmer or cooking crate is easily removed for when doing turkeys and whole hams.

I've got one of those egg looking grills. I hate it. I've had it for 4 years and still can't figure it out. It's very difficult to remove the ashes and maintain heat. You are constantly trying to figure out how much draft you need. I don't recommend it.

The Grill is easy to setup and relatively easy to use. The burners are at a relatively proper height and space from the grill. The amount of heat controlled by the intensity of the flame when the hood closed

The flame deflectors are hard to clean and the bottom of the grill can accumulate grease and soot that is difficult to impossible to clean. It has a drip cup but there are 2 vented opening that you can not access the bottom of to empty so grease just stays there and will eventually rust the bottom!

Char-Broil Grills are the perfect grills for any outdoor occasion. They Look Nice as well as use charcoal for that great grill taste. They come in all sizes as well so if you're looking for something portable I would highly recommend. Char-Broil grills have never let me down plus you dont have to worry about running out of propane.

First it was price but we should have got the one with the hot plate on the side. We have had it three years and it is reliable and easy to keep clean. We see the same grill for more money and we know it is a good buy.

I order this through Walmart. It came in with some minor bent metal that I took care of. The temperature gauge is defective. I emailed Char-Broil and they have not gotten back to me, so far warranty is not impressing me. The gauge has water in it and is stuck at 450 degrees. They do not respond so I guess the warranty is unless. They have you register it but they do nothing to make sure the product is working 100 percent. When it arrive had damaged metal and since I needed it I banged them out. I would not purchase from them again.

The Stainless steel model of Char-Broil grill I use sits in the elements year round. I dont cover it. It's been reliable for 10 years with the original burners. I highly recommend it. The only thing that has worn out is the battery sparking mechanism, and that is my fault for not replacing the battery. The battery leaked and ruined the contacts.

Built to last and make great food! We brought this for my husband at least 7 years ago. He is the cook of our family and it is so worth it because he makes the best food. So if my hubby is happily cooking then his wife is HAPPY!

The grill was made very well, made to last for years. very simple to use. Very simple to clean. Price was fair, but I feel could of been lower. ALL GRILLS ARE OVERPRICED. I highly recommend the grill. I had my neighbor over for a cook out one evening. He liked my grill so much, he went out and bought himself one. I'm not being paid to say that. They are very good grills.

Yes my family grew up with Charbroil grill name brand. They seem to be really good - reliable, affordable and easy to use! Great for outdoor summertime fun: picnics, barbecues and all season long! I love to BBQ myself. Okay, Thank you.

The grill has performed outstandingly and produces grilled foods exactly how you expect them to be grilled. My husband always said that grilling on this grill was always a pleasure and he enjoyed cooking on it. The ease in which it can be assembled and used was so beneficial to someone like me with no experience was a very pleasant surprise. Replacing gas tanks is relatively easy for just about any adult to do with ease.

Bought grill last May. Determined regulator was bad. Grill would not heat up above 250 degrees. Changed regulator. Now only goes to 350. Took all summer to get new regulator. This grill is terrible. Do not purchase.

I purchased a Performance model grill. I cannot get any response from customer service whatsoever! It's still in the box. I was to receive promo items if I made this purchase and they were not received.

I bought their just under the top of the line gas grill, had it for one season, the following season it was terribly rust, and I asked Home Depot to exchange it, because it was less than a year old, they said no. One Sunday we were late getting back for church, and my family of 10 was coming over, so I pulled off my suit, and ran outside to start the grill, I was bare chested, and when I hit the igniter it exploded into a ball of flame. Luckily there were no kids close by, as there usually are, because it literally set my chest on fire, tho not badly burned, I wasn't able to wear a tie for 3 days, and missed that much work.

Ignition switch stopped working after about 3 months. After a lot of back-and-forth, they sent me a replacement switch, with no instructions about how to install. It was too much trouble. The whole thing, including the burners, rusted and broke down far too quickly. Absolute junk.

After purchasing this grill I found it to be of satisfactory quality. Have had no problems starting it up in the three years that I've owned it. Not real impressed with the Tru Infrared technology. It takes longer to reach the temperature requirements for proper searing of meat, overall it is a good grill for the money.

This is a great low price double grill that got from Walmart on sale; it lost power a few times but it just needs to be cleaned regularly. We use it at our vacation home regularly. Would definitely buy again.

I have to say I am not able to afford expensive companies grill like Weber or Green Egg. So I get the best that I can afford. In doing so I have friends and family that can afford the better grills and theirs have lasted years where I replace mine more often. The Char-broil brand has held up the best in my price range.

It's a great grill and works well. I only gave a 9 because it has rusted out the burners and tops several times. Other than that it's great but sometimes when the burners get older it's hard to control the flame.

These grills are great and definitely a tough piece of equipment that lasts for years. They are reasonably priced. I will always recommend this product. Plan colors that never fade or turn to rust. Company stands by any issues and take care of their customers. I bought mine at Home Depot 2 years ago and still looks and acts new.

This grill is easy to operate, cooks quickly, easy to clean up and love the side burner. Like that there are doors to protect the propane tank and to store cleaning tools. Bought a cover for it and it looks brand new.

I was very impressed because it looks like a real bbq grill and it’s electric. It’s a very good size for a big family, really happy when I cook it smells good the food comes out good. I need to watch si I don’t make it to dry. The only concern is that the rail of the grill when I cook the food sticks and it’s so so hard to remove. Everything sticks. I wish it was non stick.

Works well, heats up quickly at to a high temp if needed. I like the temperature gauge on the hood. The propane bottle is hidden. The color is black with stainless and fits my backyard real well. It comes with casters to move easily.

I placed an order for a grill and grill cover on May 28th. My credit card was charged on May 29th and on that day the grill cover was shipped while the grill itself has been in the warehouse ever since. I have called customer service multiple times with wait times of 30 minutes or more each time. They opened an investigation and listed the status of the investigation as pending. After my last call to find out if they are ever going to ship the product they charged me for, they sent me a survey and changed the status of the investigation to "awaiting customer response". On the BBB listing for this company it is apparent from reviews that charging for products and not delivering them is a pattern with this company. I cannot stress this enough. This is an unorganized, unprofessional, unethical and untrustworthy company. Do not do business with them.

I’ve been trying to contact Charbroil for replacement parts. They did not answer phone after 30 minutes on hold. I tried afternoon 4 p.m. and early a.m. 9.a.m. Also tried to order online. Yesterday order would not go through. This morning does not go through. Answer machine says blog on community. It does not exist. Still in business?

I have given this grill 5 years and it is terrible. The so called Tru Infrared cooking never cooks. I usually have to finish my meal in our oven. This is a terrible product. I only gave it this long because I don't use it all the time, but now I am going to get a Weber.

All my food has to be finished in the oven. Tested the temperature and it is 50 degrees lower than the set temperature on the digital setting. I have followed the pre heating instructions for the unit. Do not buy.

I ordered an incorrect part (my error) and wanted to return or exchange the item for the correct part. Beware that Charbroil does not offer any return shipping options. You have to ship yourself at full price. For me, I ordered a grate for $34.99 +$11.00 shipping, the return shipping was $30.00, plus they do not refund the $11.00. So total out of pocket was $41.00 for shipping. Threw the part away and ate the $49.00 total bill. Who does business like this today? Spoke with customer service and they could care less. Girl said, "Yeah, lots of customers complain about this issue and they are looking into it." Not a hard one to figure out in my book, but apparently management at Charbroil doesn't get it and are not all that bright obviously.

I own a Char-grill now for about 2 months. Two days ago it caught fire. The one nob in front literally melted. I had fire running from the grill over the knob controller line underneath to the knob. I have noticed in the few times I have used the grill that the flame is always very high in the front of the grill instead of being evening distributed across the burner. After talking with the manufacture I was told that I need to clean the gas lines. I need to inspect the gas tank lines. I need to clean off the melted plastic. They will give me a new knob. Then I can continue to use this highly dangerous grill. Obviously it's not their house that might burn down. Or one of them that might get burned by this grill. I would not recommend this grill or company for anything. Their concern is money and not the consumer safety.

I bought the gas BBQ Char-Broil at the end of July in the Lowe's, they assembly it for me, in 2 months when we was using it notes the fire under the BBQ due to leaking gas. When I went to the store they told me they will not take it back, because we use it, even it was mark on receipt 90 days return. They suggested to call guarantee, that I did. I was told that I have to disassemble the part with the problem, clean it up and they will do nothing. I am in charge of delivery the BBQ to repair or return. e-m address: **. Home address: **

Purchased model #463432215 in May of 2015 & in 4 years time & less than 20 actual uses, the bottom rotted out making the grille unsafe & unusable. The firebox warranty of only 2 years is insufficient & obviously done this way to avoid warranty claims for a cheap/unsafe product. Do yourself a favor & spend the extra $$$ for a Weber with a real heavy-duty firebox.

Had Char-Broil Gas Grills about 10 years. Replaced with Performance stainless this year in July, as the old firebox eroded. I loved the classic and so knew I definitely wanted another Char-Broil, just smaller. Used it for burgers and dogs 5 times. Put new Char-Broil cover on and wanted to grill a steak. Removed cover to find bottom shelf covered in mice droppings as well as on the propane tank. Disgusted, but cleaned it and when opened top found the entire surfaced covered in grease residue. The quality of the interior absorbed the grease making it a nightmare to have to clean entire surface. I never had to with any grills I’ve had the last 30 some years. The residue would burn off and I only needed to clean the grates. I returned to Lowe’s since it was within the guarantee. Now wonder where I can find a better quality one as they are bulky and not easy to return. So disappointed in Char-Broil!

Bought the grill in May. 5th use in August. Blew up in my face. Flash burn. In front of my grandson and boyfriend, I was horribly burned. My head was smoking. Facial burns and life changing recovery regimen that is ONE YEAR LONG. DO NOT BUY CHAR-BROIL GAS GRILLS!!!

My grill is great. It's just old and ugly. We really do need a new grill but I just can't afford another one right now. On an overall scale I love my charcoal grill. We only use charcoals for our grill food. He don't like the gas one but I do because that's the only kind I know how to use.

Yes I have a grill, but it is just so small that I have a hard time with it. Especially when I have friends that come to eat and I miss having a good grill to cook with.

It was a gas grill, then it tipped over and broke the gas line. It is propped up by cinder blocks, the handle is broke but it still grills as a charcoal grill fairly well! It is also about 18 years or older!

I’ve had it for 8 or 9 years. Hard to clean. Had to replace grates and deflectors once. But igniter still works. Never had a grill last so long. When need a new grill, will replace with Char-Broil. Btw my grill is infrared.

I like my grill as it cooks fast but the parts on the panel don’t hold up (ignite switch), broken to pieces and it rust very easily in some areas. Overall it is a good grill and we have it for approximately six years. Wish there is one built better for the money spent.

The burners won’t turn up the flame all the way. It took forever to heat up and forever to cook. We bought it at Walmart and had to put it together. Not happy with the performance. I should take it back all put together.

Always a great grill while BBQing but the burners only last 2 qing seasons. Did not wish to purchase burners every two years, so pasted on replacing the grill. The method of radiation heat was a plus for authentic grilled flavor not using wood for the smoked effect.

So disappointed in the quality of your grills. My Char-Broil performance grill just 2 years old no longer works. Flames are irregular, grills are pitted and rusty. Grill was covered when not in use and stored in garage during winter months.

I've cooked everything from a turkey to ham to the staple rib-eye. This thing handles it like a champ. The shape is excellent for circulating the heat well so whatever I cook heats evenly, smokes like crazy, room to spread things out and didn't cost me a downpayment on a car!

The quality of the grill is very poor. I have had this grill for 2 years covered when not in use, and it looks 10 years old. Flame isn’t equal, cold spots, very thin stainless steel. Have to start it with a match after the ignition went after 1 year. Cheaply made trying to resemble a better quality grill. Do your a favor. Buy a better grill.

This grill does the job. Its burners seem to put out heat differently on each one. No consistency. Had it 3 years so far and we do not grill out a lot. It is quite large and takes up a lot of space on our deck. Fortunately our deck is big enough to accommodate. Not for small deck or patio areas. Plus don't think the extra gas plate on the side is selling point.

We had to replace the grates and place after just two years which was costly, and the click (the lighting mechanism) went out before even a year. But it cooks food great, and the outside looks great after over 6 years now.

It's a good grill overall. Getting the right temperature is key to any BBQ. My issues was with the gas regulator, grill manifold and manifold cover plates. The regulator went bad and there's no good reason for any regulator to fail. And it's too expensive! The manifolds should have a ceramic covering or shield to help in cleaning. Keep your grill covered when not in use and safe to do so. Mine is under a patio cover. My old cast iron grill I still use and frankly the most durable of all grills are the old cast irons.

Best grill for the money, does everything the expensive grills do, at a fraction of the price. It is big enough to cook for large parties, has 4 burners, and it starts every time. My only complaint, it doesn’t have hooks for hanging utensils.

Very happy with my gas grill. Obviously every family size differs so what’s good for me, may not be good for thou... Lol. My total family size is 5, 3 being growing boys so I’ve been through a few grills over the years. The one I have presently works perfect, def is big enough for us plus guests.

Most grills I have purchased didn't last a season before something went wrong or it fell apart somewhere. Usually the self igniter is the first thing to go, but this one starts every time. I've had this grill 4 or 5 years now and no issues. Still looks good, a little rust on the inside but nothing bad for being transported from another state to AZ and left in the weather on occasion.

I love grilling regularly in the summer and making my own sauces and toppings customizing the best burgers I can make. I use my Char-Broil Grill to make the best burgers around all summer long. The grill has a great non-stick easy to clean surface making grilling almost daily a viable possibility.

My grill is probably the best grill on the market. It has even flames for a better cooking experience. It’s easy to clean and move around. The food is usually well cooked. My grill has very big grill for cooking. It’s always fires up.

Stainless steel outer finish, 5 grill zones and one searing zone great for steak/tuna/salt blocks. One outside burner for vegetables/sides. Heats quickly, ceramic grills. Great to cook on, difficult to clean (no sharp brushes). Dishwasher safe for an effective clean. Small grease trap. But difficult to tell when gas is finished. Ran out cooking a few times.

I love to grill. We have two grills a electric and conventional smoker so we are a grilling family. All year long never stop. The kids and grandkids all love all our grilling. Love breakfast on it also.

This is the small 2 burner with the newer style grates with small holes and it really does keep drippings from flaming up. It cooks well and suits our need for 2 people. The only drawback were instructions for assembly of the wheel brake.

I bought the Char-Broil patio Bistro TRU-Infrared grill two years ago. From the very first time we used it the gas would fill the bowl and the igniter would click try again and click then the next time it was like an explosion. We used it for six months thinking we did something wrong. Took it apart several times and put back together. Put it away for the winter in the garage. Next summer got it back out and had same problem. So we went and bought another Char-Broil infrared grill with one burner. Used it one season again and got it out this summer and the trough firebox had a hole in it. Order a new trough box based on the info on Char-Broil's website. Paid for the part as well as shipping. I get the part and it’s the wrong one. Get on Char-Broils website to return and saw the info on all their recalls.

While I love my grill I cannot open the lid without a cooking mitt. The handle gets way too hot to touch and I fear that my little kids will touch the handle. Even just being outside without it on it gets way too hot to touch.

Char-Broil is what I wanted in a grill. It gets hot. Well manageable. It does not burn my food. It's easy to clean. I've had it for a while now and it has NOT deteriorated yet. It hold the right amount of heat and I just love it!

The bottom rusted out within a year. The appearance of the grill is great and the performance was fine. I just didn't feel it was able to handle the heat of the coals. I actually placed an aluminum pan in the bottom to continue using it.

Little disappointed in how low the temp is even on HIGH. It was the top of the line grill my honey bought for my birthday at Lowe's. I wanted to purchase a natural gas one and had to buy components additionally to hook it up that way. I keep the grill covered at all time because I live on Mobile Bay but it's really wearing out quickly even with the cover. I have only used it twice and looks like it's been used 100 times. LOL.

The grill rusts very quickly underneath and the grates inside are low quality. Also, we have to use foil to cover up the "chute" because that part busted off as well. This is a grill purchased 2 years ago and only used in the summer months.

I like cooking with this grill but the burner and too many other parts were out too quickly. The overall construction of the grill has been good and sturdy but some of the internal parts I had some issues with.

I have grilled many things for the past 3 years on this grill, it is durable and stands up very well in the weather. It is a stainless on the outside and has 3 burning units on the inside. For each grilling unit there is a thermometer located beneath the gas control. I am pleased with this BBQ.

It's a good overall grill for the $$. A bit flimsy, but for $150, I wouldn't expect much more. The tank storage is exposed so it's not the sexiest grill on the block. Wished it had a bit more metal on the side shelves to make it more sturdy. It gets the job done though. I've always owned Char-Broil grills. My last one I had for over 12 years.

Looks fine. Works decently, however, was difficult locating metal attachment for the propane tank. Screen on the instant burner gets burnt and destroyed over time, that same section is difficult to clean. Would have been great to include a rotisserie system in it.

The grill plates clean well with heat. No greasy residue. Easy access to grease waste container. Grills evenly for meat and veggies. Just love it! I grill more vegetables because the heat is so well regulated. Vegetables that used to get overcooked (burned) are coming out perfectly.

Very easy to light, easy clean cooking surface. The design helps prevent flashback due to the design of the cooking surface. I would recommend this product if you need a new grill. It has cast iron cooking surface.

We are so pleased with our natural gas grill. The grill has been trustworthy and has performed well for at least ten plus years. The cooking rack has been used only for warming and is not a necessary feature. We have not kept a cover on the grill on a regular basis which has caused the finish to dull.

The most important aspect of my grill, and I'm an experience weekend chef, is clean up. The grill is easy to clean and looks "semi new" when I'm finished and the great cooking tool is retired (or tired) until the next adventure - in fair weather, usually the next weekend.

It just does not meet the standards of the Weber grill. It does not cook as well either - it just does not let me have the control. I like to grill with coals to the side and this grill does not like that.

I own a 4 burner Char-Broil infrared grill and have had it for over 6 years. I love it. It puts an amazing sear on meat, heats evenly and the side burner works well. I grill A LOT and it’s because this grill is the best I’ve ever owned in my 40+ years of grilling. The grill has held up to some heavy hail storms and survived a 2 1/2 foot fall off my deck during a wind storm. It still looks new!

I love my grill. It’s charcoal which I love and it slows me to cook for my family and a few others. I just wish it was a little larger to fit more burgers and dogs on there. The cover for my grill was ripped after the first storm it was in. So that could be better. Thanks.

The key to a long grill life is to keep it clean. I break mine down each year and completely clean everything. After so many years, you are going to have to replace some of the more abused parts. So easy and so much less expensive than buying a new grill.

Grill is electric and was a gift. Disabled and can't handle charcoal grill although that's my preference. Has little holes in bottom grill section which prevents it from cooking or takes much longer to do when wind is blowing. I can't brown food like charcoal grillers are able to do. Use year round to keep heat and food aromas out of apartment.

I grill twice monthly, and my grill is about to crater. It's not an expensive grill but with extra care it has lasted 2 years. The exterior is bad, but holding together, I cook steak, chicken and brisket.

My grill is a “vintage” model to put it nicely. I do like the flavor of charcoal grills, but I’ve burnt many different kinds of meat all at the same time of soaking the meats in everything from water to beer. And lastly, the grill sits on the ground and is very heavy, which my back is yelling at me by the time I’m done. So, with this being said, I don’t grill a lot to avoid the pain and hassle.

I love my grill. I put my meat on and walk away. Never burning my meat, plus I use wood. I must say I have a great grill....All my family, friends just crazy about my food I mean everyone. The smoke in the air people come from all over.

Half propane half charcoal, very impressed with the quality and performance of the grill. Would recommend this product to anyone. This grill is used every day all summer long. Withstands the temperature and heat. Never had a problem with the grill. Very well made product.

The burners clog up quickly with spider webs making the flames intermittent or non-existent. It is super hard to disassemble and clean like the pamphlet says to do. I have to keep it outside, and the grill covers don't last long and are expensive.

We use our grill all year long. We usually use it at least twice a week, sometimes more. My husband is the griller in our family. We purchased the least expensive grill this time and it works fine. We have used a Weber grill and loved it. We will purchase a more expensive Weber grill eventually.

It's nice because the flame does not hit the products directly more less circulates around and heat food evenly. It has four separate burners which you can control to help heat the food evenly. It's easy to use and as a guide on it to help to determine which setting to put it on.

My experiences are not good. Grill is an antique, rusted out inside and outside. I quickly grill a burger or hot dog. Fumes are horrible. Hoping perhaps someone gives me a used grill they don't use or want any longer.

Instant igniter stopped working after 3 months. New batteries did not fix it. Level of heat does not work. We had to remove the grill over fire to cook food. Not happy at all. The grill has a nice look and the price was ok. Will not buy this again.

I have the infrared grill - sure, you don't get flare-ups, but I'd rather have my food grilled than smoked to death every time I grill. It's a pain in the neck to clean. You really need to take the grates off and clean the trays after every time you cook or you'll be smoking your next meal.

Do not buy. Welds are off so grill could not be assembled! Char-Broil does not have replacement parts available!!! Told me it would at least be another 6 weeks, already has been 2. Summer will be over! Horrible customer service. No help at all!!!

Your experience with the grill is dependent upon your expertise in grilling. A bad chef can really make a good grill appear to be terrible. The key to good grilling is knowing product take and temperatures.

Works great! I’ve had for 2 years and have never had any problems with it. Five burner with plenty of grilling surface for cooking food for six people. Heats up to 650 degrees. This my second Char-Broil grill in ten years-very reliable- I wouldn’t buy any other brand.

Small grill, does its job. Fit in the corner of garage well. Cheap enough not to worry too much about.. I would definitely recommend to a small family with this portable unit. Not your traditional grill top though.

Out of all the grills I have owned only Char-Broil grills hold up to the heavy use and wear and tear. I have owned numerous others that after a year have to be replaced. Char-Broil stands the test of time.

The grill is well made and worked first time after the winter. My only complaint is that even with all burners full blast it had trouble browning steak. It also wouldn’t brown corn. The space of burners is good. Good storage. I added hooks on both sides for tools.

Perfect small size for two. Holds the heat well and cooks evenly every time. Even the small is easily used to cook chicken in indirect flame. I have a cover for mine and it looks like new even after several seasons.

Too many places and area for temp control. Stainless and durable. A touch on the heavy side when moving in grass but not too bad. Burner construction not great however and replacement is virtually impossible.

The burners last maybe one season, and the grill grate is hard to clean and maintain. The rotisserie quit working the first season. The interior lights were supposed to withstand the heat but quit working after the third use.

We grill often. This is our 4th grill. We have owned this grill about 9 years. We are diligent about cleaning and replacing worn out or rusted parts. Overall this has been a great product. This is the Char-Broil Commercial version. We even used it after the last 2 hurricanes when we had no power. I would buy it again.

Since my grill set's outdoors in the harsh sun, rain, hail and wind, it gets a lot of punishment. Average life is 5 to 6 years. The biggest problem is replacement parts. Char-Grill's customer service is non existent and replacement parts are discontinued almost before the grill is out of warranty. I've thought of Weber. They seem to be of better quality and twice the price, but Weber owners tell me that get about the same 5 years usage.

The grill I have is old fashioned and works decently. It takes a little longer to grill things, but I have had it for years. It is all black, charcoal and it sits outside on the balcony. I manually light it to ignite the fire for the grill.

The Char-Broil grill I have is just average. It does cooks fairly evenly across the grill. One negative is it does not heat up that fast. The ceramic coated steel plates wear out fast, along with the burner guards over the burners, these are the biggest downside.

Many years now no rust no fuss. We are pleased with this grill and it did not break the bank. The food cooks evenly. It is easy to take apart and clean as well. We have had other brands but this one works well for us.

Bottom of grill doesn't last as long as the rest plate underneath flame always rust out. So it has to be replaced with metal sheet. The rest of grill is fine but haven't found a grill that doesn't do this made by Charcoal or Weber.

Stainless steel is pretty but not durable. I would really appreciate side tables that are sturdier and foldable. We move the grill in and out of our shed to try to save it from getting rusty. I never understand why there are so many sharp or rough edges, knobs and in awkward places, etc. Grates could also be a little easier to clean. (Some kind of ceramic coating or something?). We love to grill, but there is a gigantic space for improvement.

I received my grill as a birthday present and I absolutely love my grill. It does everything promised and then some. This is the first Char-Broil grill I've owned and will never go back to the other brand. I have the infrared professional model with a side burner and I would recommend it to anybody who loves to grill.

Love it once the weather turns cooking into grilling! Have one of the newer triple grated versions, with the added side burner for that pot of corn on the cob. Even though it cooks faster than my old grill, I find the newer grates collect a lot more than the others and can become clogged, so I have taken to using a grilling mat. This has improved the 'evenness' of cooking, almost back to when brand new.

The grill runs a bit hot. We have to turn it really low and if you close the cover the temperature can really get carried away from you. So you have to watch it. At least there is a temperature gauge. I think that’s awesome. Stainless steel is nice although it has to be cleaned.

I feel like the grill works at its maximum. As of now it is two years old and has been very durable. Have used it during the winter and summer so I feel that has done all they can do for us. It is Char-Broil Grill which is we used for the past 20 years. I can’t imagine using any other since we’ve been using a gas grill.

Difficult to believe an electric patio grill would rank so highly with us, especially having had charcoal & gas grills in the past but, downsizing caused us to change our barbecuing methods and we settled upon our wonderful Char-Broil grill! It's been grilling evenly for a few years and everything we grill just seems to taste great! We're very satisfied with this grill and easily recommend this grill to anyone and everyone!

My grill was sold by Sears, it is about eight years old. The problem is the internal parts do not last. It has been rebuilt for sure 3 different times, and does need it now. The grease container never really did work properly. Outside looks fine. Needs cleaning.

Great electric grill, but it loses heat fast when opened to flip food. Slower to re-heat. Seems to be losing its power with time. Nice product for someone in a condo that can't have gas or charcoal grill. Overall cleans up pretty well.

The grill is excellent. Consistent high heat across the burners, flawless ignition and performance, and the design of the grease collector is genius. For the money this is the best grill I've ever owned, and I have had some high end grills. Would greatly recommend it!

A grill is a must to have to cook great meals. It's used daily to cook hamburgers to tri-tip. Easy to turn on the propane and ignite the fire. Cook on low to high and always have a great tasting meal from the grill.

Our Char-Broil grill is a great value. We had a Weber that we kept covered but it rusted out. The door and wheel both rusted off after 3 years. Weber customer service was no help. The parts to fix the grill were half the cost of the grill new. I will never buy another Weber. Very over priced.

I've never had a issue with this grill and it lights every time. Cooks meat and other foods evenly and makes food turn out great. Easy to clean and take care of as far as maintenance goes. Also easy to move around.

Perfect size for entertaining friends or just cooking for the family. 5 burners make it easy to cook several different items at different temperatures. Easy to use and clean. Side burner feature means nothing has to be cooked inside. Great value for the money.

High quality made in the south by a Georgia company. Reasonable pricing, great features such as cast iron grates. I own two, one is gas and the other is charcoal. The charcoal one is over 10 years old and still in great condition. Best grills I have ever owned. Best Char-Broil, hands down. Also replacement parts are very reasonably priced.

For a $129 Grill since I bought it two years ago. Since then downgraded quality of the grill. Other than that everything should work pretty good for the last 2 years. It's a portable type Char-Broil grill.

I have a three burner Char-Broil infrared grill. I’ve had it for 4 years and it cooks perfect for my grilling. I use this grill every few weeks. I enjoy not have flare-ups and whatever I cook is moist and tender.

Our gas grill works strong and food comes out properly cooked. There is enough space to keep stuff which helps the cooking overall. Temperature monitor helps to keep track of the food. Each time, it is super fun to cook and eat food and we always look forward to have quality family time on it.

We bought this Char-Broil grill three years ago. The outside looks good, no visible rust. The inside cooking grate and the flame covers are a rusty mess! From the time we bought the grill we could not regulate the flame due to the design of the burners. Very poor quality.

I bought this Char-Broil grill as a gift for my daughter and her husband. It has been under a canvas cover but is not usable after one season due to the rust. I was going to replace the grates and other parts but after reading other reviews I think that would be a further waste of money. Shame on Lowe's for selling such a poor product.

My charcoal grill is the best. You can't get this flavor with gas. It's easy to start up, portable and cooks evenly. The flavor that charcoal gives to the food is special, no gas grill can match it. My grill is round Char-Broil brand that I bought 5 years ago.

Grill is approximately 4 yrs old and functions as good as new. Igniter still works and individual burners, although predictably rusty, still all work. Temp gauge works as well. Unit maintains desired temperature and handy side burner and brazer continue to perform as designed.

Great durable grill but has almost seen his life expectancy. It is a great grill. Has performed very well. Should last hopefully another summer but not absolutely sure. I usually alternate between charcoal and gas.

It's a great grill, but doesn't have enough grilling space. It is not gas, but I wish it was. The thermometer does not seem to be accurate. It may because I have had it for a couple of years. It does have the chimney to vent but the vent on the side does not close all the way.

Good grill... but the heat distribution metal displacement grates rust away much too fast.. I have not had my grill but a 1 year and they are already disintegrated. I would recommend but just know going in that you will need to replace a few parts in 1 year of use.

This grill was great until the control panel quit after 6 months and 3 uses. Electric smoker. It had just ran out on poor warranty. Don't buy an electric smoker that can't take being touched. Electronics don't work good on outdoors.

The grill has 4 burners. It cooks food. The end burners somehow exploded off the knobs. Char-Broil was very quick to supply parts to fix the issue immediately. So customer service gets 5 out of 5 stars. The appearance, the grill stand is horrible. It's the replacement model from a previous model I had so I figured the tank would be housed inside the cabinet. Well it has an exposed back side and no cabinet at all. Overall I love grilling and this grill does the job.

I love my grill. Use it often in all kinds of weather. Only problem is the tent over the flames deteriorates way before the grill. To replace the tent only, it is nearly the cost of a new grill.

Very stable and convenient to use especially for holidays and nice to show off to guests on holidays.. I recommend this product to single or large family and thank you for sending survey and have a bless day.

Great product! Easy to adjust heat and plenty of room to cook several items. Work space on the side and easy to move. Overall a great buy and works well for grilling everything from hamburgers to steak and all in between!

I love the gas grill and the burner helped during hurricane Harvey and Ike in Texas. I wish the burners inside lasted longer. I'm die for new one and I order a cover on eBay. I leave the top shelf away from the heat source.

Only used this grill a few times and it is just over a year old and totally unusable. The knob literally melted off the grill and I cannot get the grill to work again. The knob that fell off was the ignition knob!

Good! I like the grill a lot. The food tastes great and it seems durable so far! It is pleasing to the eyes and easy tho use. User friendly. I like the way it lights without needing to use a lighter. Very nice.

This is a great grill for grilling steaks, vegs, fish, anything we want. Just the right size for our entire family. Cleans up great which is a plus for me. The cover keeps it weather free also! Also love the wheels. Got a good buy on the price.

Love the grill overall - my only gripes about use, is sometimes the temp runs a little high so you may want to have an internal temp gauge available. Only other thing I'd change is the open back design, which leaves the storage area under grill beside propane tank, open to the elements, so impossible to keep clean and utilize the storage area.

My experience with this grill is dead. It is charcoal but the charcoal holder on the bottom doesn't hold as well as it should. When heats up at buckles it doesn't hold heat that good. The heat indicator on the top when you close the lid it says it's extremely hot but when you put me or try to cook on it it's still not hard enough. You know it has a bag and a half circle in it to keep it hot and it's not the charcoal and the grills are hard to clean. They don't come clean. I took a pressure washer to get him cleaned. It's just not really a good grill so we now went to a propane grill.

Grilling brings out the outdoors in me. If it's a quick BBQ for dinner or if it's a family gathering I can really put my heart into the food I'm BBQ'n. Rain or shine.... it's the only way to cook some foods♥.

Like the ability to control temperature through knob controls. Have replaced some grates over time but all is good. Have had grill about six years. Value was good for features (has side plate and four controls).

Not my first grill of this brand. But may be my last. This one has had to have grills replaced after only two years. My first grill lasted many years-close to 10? This one is a disposable grill. Paid the same amount of money, and it’s not lasting as long.

Need to turn on at least 3 burners to get high heat for grilling. Then it works fine. It works fine for slow cooking with one or two burners. I keep it covered when not in use, so it stays like new. Fuel consumption is very acceptable.

The burners don't last long and the tempered plates rust out too fast. In addition the grilling surfaces rust out internally. The grease pan had to be replaced twice. Often times the gas burners appear to be clogged but upon inspection they are not. Painted parts do not stand up to the weather. I have replaced burners so far from Ebay at an affordable price to include the plates that cover the burners.

Electric. Great! Much better than charcoal! Tried them all. Electric is fast, convenient, clean and reliable. Just get it from QVC. You won't be sorry.

I grill every day from ribs, burger, sausage, corn and other things. Love cooking on the grill. I look forward to cooking my best on the grill much better than the stove.. Plus cooking on the grill gives the food more flavor.

I have the Char-Broil 40 inch offset smoker/grill combination, and mostly use it as a grill, but the smoker option is great, when you do want to add some smoke, or really slow cook some ribs, a pork shoulder or a brisket. I do not have the free time to smoke as much as I'd like, and that is why I went with the combination unit. This unit works great as a daily grill, and is really easy to clean-out, and regulate temperatures accordingly. The large space allows me to have more than one temperature zone as well, which is key for meats and vegetables at the same time.

Char-Broil infrared grill. Lights first time every time. Stainless steel body looks great and easy to clean. Had to replace cooking grates after two years. Got stainless grates this time... I'm gettin' hungry now!

Just purchased this natural gas grill, as a temporary. We moved to a place that propane is not allowed. We have a Weber propane grill in storage that is almost 20 years old. It performs better than this new one. Would not recommend or buy in the future.

Great little grill for the money. Compact size suits my needs. It is a little slow to reach operating temperature. Showing some surface rust after two years. But grilling surface is adequate. Economic purchase price.