Char-Broil Gas Grills

I really like the appearance (black & stainless steel) and compact size. Perfect for small patio or porch. Dislike: Absolute FIASCO & CLUSTER with Charbroil. Original package included one of the stainless-steel side trays being dented in 2 places (On stainless steel, a dent really shows up big time). So, I order a replacement from Charbroil and it also arrives dented in one place in middle of tray. Then, order another 2nd replacement and it also arrives with a dent in middle of tray.

I tried to get parts for my 3 year old grill under warranty. The warranty is 5 years. I made contact via their chat service. I spent 45 minutes registering and going over the parts I needed. Finally, at the end of the chat, she gives me a claim number and tells me to call customer service! So I did, waited 20 minutes, no one would pick up the phone. Hung up, called back, waited 15 minutes, no one would pick up the phone. I will never buy another product from Charbroil again.

I can't tell you how shocked I was at the experience I received with Char Broil. When I went to make a return the shipping amount is more than the item's worth (trough box). I called to ask Char-Broil for assistance and I was told they don't help with shipping. When I explained the value vs. shipping cost I was then told "it is what it is" and I should try selling the parts. Too bad, I'm going to have to eat it. The attitudes (I spoke with a supervisor as well) were just shockingly bad. They've lost a lifelong customer, it's absolutely unreal that these guys would pull this kind of thing when customer service is more important now more than ever. DO NOT BUY CHAR-BROIL. The trough box that was being replaced actually started disintegrating which should have never happened in the first place. Utter trash.

Bought Char-Broil BBQ set model: 463351021 on July 03, 2021 (Price: 398.00 CAD) and at the end of August 2021 the ELECTRONIC IGNITION MODULE (Model # G470-5503-W1) fail by itself... Not any sparks after another new battery installed! Manager Henry from Warranty Department was not helpful at all, he submitted my case only. Now is December 2021 and I still use my matches to start my BBQ like in 19th century. As well, I have noticed not any primer and very bad enamel coat quality of BBQ set - if any small scratch occurs it starts with rust immediately on a black painted tables/legs/sides. The rust spots are growing very FAST on it!!! Completely do not like this manufacturer. Keep as far as you can from Char-Broil BBQ products!!!

Twice now this grill did not light right away. Aired it out but the grill doesn't vent well. Blew up in my face twice within a week. Big flame up! First time I lost hair on my arms. Second time I was half expecting it and stood off to the side when I pushed the ignitor. These Tru-Infrared Performance grills are a nightmare to clean as well. Can't wait for this one to rust out so I can take it to the dump where it belongs. I will never buy an infrared grill again.

This is the third Char-Broil I have owned. I liked the first one so well that when we arrived at our winter home I bought on for there. Both were wonderful. Well the first one rusted the supports for the grate so I went and purchased one to replace it. The new one does not have tents over the burners so the heat (Infra-red) they are 'so proud of' does not get evenly spread.

I have been very happy with this grill. I have several friends that have (The Big Green Egg) and I feel that the Char-Broil is on par with that at a more affordable price. My only issue is that the cover "included" fell apart after one year and the bottom plate attached to the three legs "not part of the actual grilling portion" began to rust after 2 years. Nothing some sanding and Rust-oleum can't fix though.

The grill is easy to use. With the surface of the grill you can grill enough for a party. It I was a great time saver by being able to grill a variety of different foods at the same time. The flavor comes thru on everything you grill. It is easy to clean up after usage.

Okay so I am a slow learner, Just threw my third CharBroil grill out. Why, the same reason as the first two, the burners rot away and replacing them is a nightmare. Yes, I kept the grill under my patio cover with a custom grill cover over it but the burners are so cheaply made that they still rot away and fall into the bottom of the grill. The plus side is that the stainless steel grills look good, really good. The gas is easy to hook up and they cook really good when new. The thermometer does not last long but who cares about that. I could have bought the Weber for what these three cost. Oh well, I am just 73 so maybe I have learned a life lesson.

I have had a Charbroil Grill for 19 years and it has been a great grill for cooking everything. It is a gas grill and I love it. I have used it to grill steaks, vegetables, pork chops and a lot of other meats.