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Brooklinen

Brooklinen
Overall Satisfaction Rating 2.58/5
  • 5 stars
    12
  • 4 stars
    5
  • 3 stars
    2
  • 2 stars
    4
  • 1 stars
    22
Based on 45 ratings

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    Brooklinen Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 28, 2020

    I placed an order in late 2018, spending almost $1500. Both my duvet covers have completely ripped. I contacted customer service and because it was more than a year, they would not replace or refund. Customer service has been extremely rude. I'm extremely disappointed. I followed back up with them again in 2020 and they still won't do the right thing! BAD! BAD! BAD! Don't buy!

    Be the first one to find this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Aug. 4, 2020

    Website must be flooded with fake positive reviews because the sheets I ordered were a HUGE waste of money. Poor quality, got the tiniest snag and tore ALL THE WAY through after ONE week. I cannot believe I spent over $100 on this garbage, I would have been better off shopping at Target for a fraction of the price and better quality. So disappointing.

    10 people found this review helpful

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      Rated with 3 stars
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      Verified Reviewer Verified Buyer
      Original review: Aug. 2, 2020

      Love your sheets and towels but your poor customer service will steer me in another direction. Two different issues both unresolved. They do respond but they don't hear your issue. Or they don't listen. Either way too much to pay and then have to spend time writing for help. Next order LL Bean..

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 24, 2020

      My husband bought bedding from this company. First set of sheets but the comforter and the second set of sheets started to fall apart and we scheduled a callback to talk about this issue and nobody ever called back. So now we have an expensive set of sheets that are falling apart and the comforter-- the feathers are falling out of. ASo I would not recommend these to anybody because they couldn’t even call back to fix the problem. I understand everybody is busy But one spending this kind of money on a product it should be the quality that you’re spending and then advertising so I would not recommend these blankets and covers to anybody

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 20, 2020

      I hope I can prevent someone from experiencing the aggravation I experienced with this company. First and foremost, you cannot get to speak with anyone, I called got a message but was unable to LEAVE a message. Went back on their website emailed them and only reply was an auto response. Please think before you buy. The only thing I wanted was for them to send me a return label through the postal mail because my printer doesn't work, that's all I needed and had so much problems that I finally put in a dispute with my credit card. This is not a company that is geared to satisfy their customers.

      9 people found this review helpful
      Rated with 5 stars
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      Verified Reviewer Verified Buyer
      Original review: June 2, 2020

      Brooklinen’s luxe sheet set (including the actual comforter) is FANTASTIC. Amazing quality. My husband and I are pretty picky and these sheets feel better than a high end hotel’s. Laundry detergent smells amazing. Customer service is the best I’ve seen, I literally got an answer from them on a weekend. They are worth the investment.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: May 31, 2020

      Brooklinen Luxe Sateen Sheets. These sheets are absolutely horrible. I thought I would try them based on the many good reviews. I bought directly from Brooklinen because Amazon did not have the size/color I needed. They smelled horrible right out of the packaging but they felt ok so I thought if I washed them they would get better. I washed them and dried exactly like the tag said. They were badly wrinkled and scratchy out of the dryer. There isn’t anything even remotely luxurious about them. I also compared them to Costco sheets that were also new and washed once and the Costco sheets looked and felt better and were half the cost.

      I do not understand the positive reviews. Perhaps the company changed manufacturers or paid for the reviews because there is no way at all these sheets deserve more than one star. I’m going to consider it a lesson learned and use them as drop cloths or for picnics. This company should be ashamed of these sheets. They call them luxury sheets so they can charge exorbitant prices. An absolute scam.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 26, 2020

      I purchased sheets last July and despite taking care of them, I just found holes. $100 sheets should last more than a year. I would have been better off buying a set at TJMaxx at a fraction of the price.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Feb. 4, 2020

      I purchased a lightweight down comforter in full/queen size...and never received it. I had been tracking the package every day when suddenly it's being held at UPS. The UPS site says it's due to Brooklinen not providing complete recipient information. I emailed customer service to ask why they didn't send along correct information, and they say they will reach out to UPS immediately to see what's happening. 7 hours go by. Nothing.

      I call UPS myself and they say that Brooklinen has to change the address, and until then it won't be delivered and I'm not even allowed to come in and pick it up if I want. I am not allowed to change the delivery info despite being the recipient. It takes the entire weekend for them to change the address. Monday I get an update saying that my package is now being HELD for PICKUP at UPS as requested by BROOKLINEN!! Literally no one will even tell me where my package is being held. I did not ask for that and their repeated incompetence in delivering a single order has lost my business forever. I requested a refund and now I'm concerned I won't even get my money back since I have no way of ensuring the return is process. Never never doing business with this level of disorganization again.

      7 people found this review helpful
      Rated with 5 stars
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      Verified Reviewer
      Original review: Jan. 15, 2020

      I bought my bundle in 2016, and when it began to show signs of wear, they replaced them. Happily. Quickly. Graciously. I’m kinda in shock. Feel a little guilty because these sheets and duvet are always on our bed unless being laundered. I get hot flashes but they stop as soon as I lay down on those cool classic white sheets. Seems the least I can do is write this. As they’re honor their lifetime guarantee.

      6 people found this review helpful
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      Brooklinen author review by Rosemary Avance, Ph.D.

      Brooklinen is an e-commerce company that manufactures and sells sheets, comforters and pillows. A husband and wife team launched Brooklinen in 2014 as a Kickstarter campaign designed to offer luxury bedding direct to consumers at affordable prices.

      • Sheet sets: Brooklinen offers Classic and Luxe sheets with 270 and 480 thread counts respectively. Its best-selling products are sheet sets that include a flat and fitted sheet and two pillowcases. You can also purchase a set with a duvet cover and extra pillowcases.

      • Cost savings: Brooklinen sells their products online only, which cuts out retailers and other middlemen and allows Brooklinen to offer more affordable prices.

      • Simple selections: Brooklinen does not overwhelm shoppers with too many options. Instead, the products are strictly curated with a handful of high-quality options in each product category.

      • Down comforters: Brooklinen specializes in down blankets with a higher-than-average fill power. Fill power describes the fluffiness of down blankets, and the industry standard is around 400. Brooklinen’s down blankets start at a fill power of 700 for a fluffier blanket.

      • Environmental concerns: Brooklinen is Oeko-Tex certified. It also sources its down ethically in Canada and offers a down alternative for people who prefer not to use down.

      by Rosemary Avance, Ph.D. ConsumerAffairs Research Team

      Rosemary Avance, Ph.D., uses her social science research background as a member of the ConsumerAffairs research team to help people make smart choices. She researches products, businesses and industries thoroughly, then passes on the most relevant and essential information for consumers looking to make important purchasing decisions.

      Brooklinen Company Information

      Company Name:
      Brooklinen
      Website:
      www.brooklinen.com