Brooklinen Reviews

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Overall Rating2.1 out of 5
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Brooklinen Reviews

ConsumerAffairs has collected 73 reviews and 156 ratings.

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Customer ServicePunctuality & SpeedStaff

Reviewed Nov. 13, 2023

I placed a large order with Brooklinen - all items showing in stock. I paid extra for premium shipping. Three days later I receive notice items on backorder and may not receive for 3 weeks. I reached out to Brooklinen and was told I can cancel order. 7 customer service reps later and still not resolved and they went ahead and shipped partial order. Now wanting me to pay for return shipping and pay for the item that wasn't shipped. It keeps going round and round and there is never any attempt to help me. Not reading all the issues and questions which compound each time they respond. The absolute worst company to deal with.

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Reviewed Sept. 26, 2023

These linen sheets did not last more than one season. They began to develop weak spots which quickly turned into large holes in the bottom fitted sheet. I had to patch with iron-on patches. This won't hold up for very long. They were VERY expensive and I wish I hadn't bought from Brooklinen. I bought a linen set from The Company Store at the same time. Their sheets are holding up perfectly fine. Brooklinen products are inferior and I wasted my money with them.

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    Reviewed June 18, 2023

    Bought a set for us and our moving out daughter. Very expensive. Within 12-15 months they are literally shredding. These are in rotation with much less expensive sheets from Kohls that I have had for over 5 years. Brooklinen is a complete ripoff.

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    Customer Service

    Reviewed April 26, 2023

    I purchased Brooklinen's linen sheet set in 2020. Two weeks ago, I noticed that the fitted sheet had worn thin in an area and developed holes. I have never had sheets wear thin like this one did. I tried numerous times to contact the company via email. I received no response. When I chatted with someone on their website, she said someone would get in touch with me. No one did. Would I buy from Brooklinen again? Absolutely not.

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    Online & App

    Reviewed March 31, 2023

    I have been in contact with customer service multiple times. The first time, I chatted in reference to an exchange I initiated because of a damaged product. I was told that customer service approved the exchange and would be sending a replacement by end of day today. After following up, I found they have been sitting on the replacement order and have not made any effort to fulfill it. After multiple contacts with "customer service" requesting a refund, I have been told they will not issue a refund because they are preparing the order. Their website, conveniently enough, doesn't allow reviews any sooner than four weeks after purchase (reviewing there, too once possible).

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    Reviewed Jan. 13, 2023

    Ordered a set on queen sheets. Heard the seams in one of the corners rip a little as the fitted sheet was put on the mattress. The pillowcases are too short. They don't quite cover standard pillows. Being that these sheets are over $100 I expected much more especially after seeing so many good reviews. Do yourself a favor and go with another brand.

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    Customer Service

    Reviewed Dec. 30, 2022

    The basic white percale sheets we ordered on November 21, 2022 have not arrived as of December 30th! Customer service said on December 22nd that they would place the order again, and we should expect an email confirmation in a couple of business days. We have heard nothing from them (giving them 2 holiday days' grace) and are not very hopeful they will fill our order. We are steeling ourselves to ask for a refund, but given our interaction with Brooklinen thus far, it will probably be another hassle. Brooklinen = never again.

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    PriceOnline & App

    Reviewed Dec. 8, 2022

    I ordered from their website was billed in USD even though the site said Canada. While adding items to the cart it showed at one price then changed. I guessed to CAD. Because the site doesn’t say what you're being charged in. Well I found out by being billed 1029.88 instead of 700 ish price tag I was shown and still have in my email. Well at that price and feeling duped I returned all items and the pillows stank and were flat anyway. My refund is 56.57 short! Because the dollar changed. Why should I be out money? Ripoff artist, totally! Do not buy from these shady folks.

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    Reviewed Nov. 17, 2022

    BE VERY CAREFUL! Everything I read said pillows could be returned but they can NOT. I received my order of 2 pillows yesterday and without being used they were too small and flat so wished to return them for an exchange or refund. They said they were not eligible. They needed to state this clearly at checkout. I had done tons of research and thought these pillows would be great and chose them because of a return policy up to a year. I couldn't even return them (in original packaging) the next day. BEWARE!

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    Customer ServiceCoveragePrice

    Reviewed Oct. 25, 2022

    The sheets were limited edition colour, so I cannot simply buy a new fitted sheet at Brooklinen or elsewhere. At best, my solution will now be a mismatched set I build from another brand. The fitted sheet provided in the brooklinen set appeared to be queen size because it was loose on the standard size bed. For the cost, these sheets should have lasted at least twice as long. The fitted sheet thinned and ripped at the lower half of the bed. The bed was used by a single sound sleeper of average weight >150lb. Loose fit is not a sufficient explanation because I also found pilling the same colour as the sheets on the mattress cover; all larger than Tic Tacs, often the size of milk duds. The fabric is low quality not luxury. The warranty only covers 365 days, consider what a company is telling you with the warranty. I submitted a complaint/claim and received no response after a one week wait.

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    Brooklinen author review by Rosemary Avance, Ph.D.

    Brooklinen is an e-commerce company that manufactures and sells sheets, comforters and pillows. A husband and wife team launched Brooklinen in 2014 as a Kickstarter campaign designed to offer luxury bedding direct to consumers at affordable prices.

    • Sheet sets: Brooklinen offers Classic and Luxe sheets with 270 and 480 thread counts respectively. Its best-selling products are sheet sets that include a flat and fitted sheet and two pillowcases. You can also purchase a set with a duvet cover and extra pillowcases.

    • Cost savings: Brooklinen sells their products online only, which cuts out retailers and other middlemen and allows Brooklinen to offer more affordable prices.

    • Simple selections: Brooklinen does not overwhelm shoppers with too many options. Instead, the products are strictly curated with a handful of high-quality options in each product category.

    • Down comforters: Brooklinen specializes in down blankets with a higher-than-average fill power. Fill power describes the fluffiness of down blankets, and the industry standard is around 400. Brooklinen’s down blankets start at a fill power of 700 for a fluffier blanket.

    • Environmental concerns: Brooklinen is Oeko-Tex certified. It also sources its down ethically in Canada and offers a down alternative for people who prefer not to use down.

    by Rosemary Avance, Ph.D. ConsumerAffairs Research Team

    Rosemary Avance, Ph.D., uses her social science research background as a member of the ConsumerAffairs research team to help people make smart choices. She researches products, businesses and industries thoroughly, then passes on the most relevant and essential information for consumers looking to make important purchasing decisions.

    Brooklinen Company Information

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