Blue World Pools

The ladder is now broken again. The handrails are very cheaply made and do not last at all. We have had our pool almost 3 summers now and have had to replace them every summer. After a long period of time and waiting, someone did come look at it being off level and we were told it would settle. It is a little better now. We upgraded our purchase through Blue World and were given a heavy duty winter cover. This was a joke. It caved in the first winter and allowed so much stuff inside the pool it was ridiculous.

We have since bought a new one at our local store which cost us but was worth it. When we went to replace the ionizer that we were told would be $100 before discounts, we were told by Blue World that it was on sale for $160. We have also had to have plumbing work done on our pool twice. The first time by Blue World, of course, didn't get fixed right so we had to pay our local pool store to come do it again. Overall, the pool is nice and we enjoy it but honestly I feel like we were ripped off, lied to and would have had a better experience and saved a lot more money if we would have purchased it from our local store.

I was a little disappointed when my husband called to try and have Blue World Pools work with us in order to not lose the pool the kids are so in love with and was told no. They would not help, would not refinance or even drop our payments and tack on extra years. Kids love having it, they enjoy it when we are able to keep it clean enough for them to swim in and it is something I do not want to take away. This is one of the last things we have that we are trying our hardest to hold onto for their sake, but all the treatments we do, we cannot have their pool in working order for more than a week at a time due to the water not being/staying clear.

I am praying this info gets to who it needs to and they see a hardworking family trying to keep up on our responsibility we took on, but feel we were misguided on the upkeep, and the company not working with us at all since I became unemployed. Satisfied with the setup, the pool itself, but unsatisfied by the lack of use we get from it due to issues that were never "heard of" with this pool.

The salesman lied to us, when we called the office the next day, we were told they would not cash our check and they did and now, we are obligated to buy this $15,000 pool that we can get somewhere else for $8,200. These guys are all crooks! All they want is your money. Stay away from them!

I listed to an ad that said sales closers make an average of $4,000 to $6,000 per week. Due to bad economic times, I had to close my business of 9 years and decided to take this job. Today, I find out after working 3 weeks and writing $81,000 in business that I am not getting paid on payday either and that their contract keeps us from getting paid. This has caused my family financial hardship, plus I realized what was happening to the consumer after I googled Blue World Pools.

If an attorney would listen to a sales pitch and see how it works, you will fall over dead. It is my understanding now that they have been banned from selling pools in Georgia and I think Florida. They continuously travel from state to state training new people, hoping to get 1 or 2 sales before they quit and if you quit before giving a week’s notice, they charge you back $367.00 per lead they say they could have set for you that week, deleting all of your commissions. Also, once you see the big picture, it is unreal.

After 3 days, the customer is threatened with a lien on their house and a 50% cancellation fee. I was personally called by Blue World Pools this week before I quit and told to take the letters out of my sales brochures I leave with the consumer after the sale that has their contact information on it ruthless is an understatement. You must hear how they do it. Also this week before I quit, I was asked to run an appointment with someone I knew and as I was figuring this all out, I denied the appointment and told them I would not go out and sell a $1,500.00 pool to them for $10,000 and they said okay and sent me out of town. This is when I really knew I was becoming part of this and now I am scammed out of my money also and expenses for traveling at least 5,000 miles.

I also have another person who was in class with me who they are holding their money and could get many more from the net who have not been paid either plus the homeowners who have been wronged. Can someone stop them? Thanks.

He started off with a $15k figure, and I assured him that it was not going to happen. So he got on the phone with a supposed manager, and the price kept coming down for this reason or that reason. And then they said they could give me another disc for making it a show pool. Of course, they never came back to show it to anyone, and I am still making payments on the thing.

I love my pool and the low maintenance, but I could have bought 5 pools for what this one will cost me once it's paid for. The salesman used the ionizer to sell me the pool like it was a great thing, and that is why it cost more. I have priced them, and I could have bought a pool for $3k and bought the ionizer separately. And I could have bought 5 of them at what I am paying.

I know that some of the responsibility lies with me, but I am a consumer. Being a single mother, I try to shop wisely, and in this case, I look back and know I didn't do such a good job. Now, I have gotten a letter from Blue World stating they have former employees saying they did something wrong when it was the former employees who stole from the company. I don't know who did what. All I do know is I got ripped on a new one, and it would be nice if someone would stand up for us and say so.

He said that it was going to cost me a lot to get the cheaper pool because I would have to get sand hauled in and a bulldozer to clean the site and it would have to be inspected before they would sell me the pool. He told me it was a waste of time and money to buy the $399 for it to mess up in a short time and I should want to improve the value of my home with the expensive pool. He said the value of my home would increase and if I wanted to sell, it would make it easier due to the value of the pool and the look of the home. He said I wouldn't have one of the $399 pool if it was given to me. I told him I didn't want to spend that much money on a pool.

Then he said ,"Well, I have some incentives I can throw in to make it cheaper for you because I like you." He said if I agreed to use the pool as a show poo,l he could deduct a certain amount off the pool. Then he said, "I can call my boss and see if I can use my personal discount to save you even more money." Then he called and I spoke to the manger of the company who offered to drop more off the price of the pool. So I told the sales person after I got off the phone I still didn't know if I wanted to buy the pool. Then he started to push, "Well, I have spent here all this time and did all this work and used my personal discounts and you won't regret it". He said, "When I leave, you won't be able to get the discounts I offered you; the deal will be over." I felt pressured and like I had done the man wrong for not buying the pool so I agreed to buy the expensive pool.

Later that night, I called and left a message on the manager's answer machine saying I changed my mind and didn't want the pool. I stopped payment on the check. I got a call a few days later about the payment and that I had to have the cancellation in writing to the company within 3 days of signing the paper work. I never was told there was a time limit on the cancellation process. It was not shown to me at the time of sale. The lady told me I had to either pay the down payment or pay a percentage of the cost of the pool to cancel the contact or they would take me to court for the price of the pool. They also told me of a loan on my home they could enforce if I didn't honor the contract. So, I have been paying on this pool and it costs too much to keep up. I can't even use it anymore due to the chemicals which cost too much. It was a lie when the man said it was chemical free. I feel wronged and I feel I have wasted all the money I have paid on the pool.

I kept telling him no, that we could not afford it since the price was so high. It was something like $400 a month. He told me this pool would not need any chemicals but 1 gallon of bleach every week and it would stay clean and ready to swim in year-round. He said that I would never have to drain or refill it again. He said that the pool would help me lose weight by walking around it and doing water exercise and would reduce my stress. He said that it came with all the accessories like a vacuum, free chemicals and a vacation to I don't know where and some other stuff as extra.

Then he got on the phone and talked to some guy and told him that we could not afford this quality high pool. He said okay, that his boss said they would make us a deal; they would give us this beautiful pool that was going to change our lives for a cheap price but we would have to be a show pool which meant that when they wanted a customer to see one of their pools, they could come over and see mine and this was supposed to happen a certain amount of times per year and that is how they would knock off these thousands of dollars and get the payment to $300 a month.

We also had to write a letter stating how the pool has changed our lives for the better. I said no, I did not want it. It was still too high. He talked to the guy again and they lowered it to $231 but I told him I still could not afford it. I thought they had the special one for $99. He said, "Well, this is the best you will get and the price is so low you can't beat it." He said, "You won't find a cheaper pool. We will install it and you have warranty so if anything goes wrong just call us and we will send someone out." The installers will explain how everything works when they get here in a week. He went outside and said, "Okay, this is a good size. It will go right here."

So he went inside and took out a small fax machine from his bag and told us to sign the papers and he need the papers from the house. I was like for what. He said that since it was a show pool, they need to make sure that we would keep paying it by putting a lien on the home. I asked him what was that. He said that if we did not pay for the pool, they would add the balance to our mortgage and that for us to finish buying the house, we would have to pay that at the end of our mortgage. Now he was asking for too much, so I did as he said. As he told us to sign some papers ,he started to shake uncontrollably and he asked for water. We gave it to him. He was shaking trying to hurry and fax the papers over to the company.

He then told us about the 3-day cancellation. He said that we had 3 days to cancel but everyday it was a fee we would have to pay if we waited to cancel but that we had 3 days. If we waited today, it was a certain percentage because he had already turned in the order. If we waited 2 days, it would be more since they started to get the pool order together and if we got the pool at the house but they did not install, it we would have to pay for the pool then and the shipping also if we were to cancel. So as soon as he faxed that paper in, the days had started. I had given a posted date check as a down payment for I think it was $250 because I had to put down $500 for them to start building. The other $250 was due when they came to install. He left a pink copy of what I think was the contract but I am not sure since I cannot even read it. Because he was so shaky while faxing it, he wrinkled it up and has some black from the fax carbon. then the writing did not go through on my copy, so I do not know what is says or said.

He said they would be here in a week to install. I called in the next day and tried to cancel but because I could not afford it, a lady told me that the pool was already being shipped and that I would have to pay I think she said 33% of the price and a return fee because the order was already in process. I thought to myself, okay, I cant afford 33% of I think it came out from $99 dollar a month too. I have to look at the price but I think it was a $15000 pool. So I called again the next day and told them to cancel because I was not going to have the $250 for the installer when he called. The man said, "Hang on" and returned to the line and said, "You will have to pay the fees because your pool was already shipped but I will do this for you. I talked to my boss and they said for me to waive the down payment." There was no way I could pay the fees, so I said fine.

A couple of days later, I got a call from Blue World. It was a woman saying that the pool was ready to be shipped but they were verifying that someone would be there to tell us where we wanted it and that we had to open at least 6 feet of fence for the machines to come through. She also said that she had to add on the cover and some other things and that is was going to be $5000 more and I told her no, I did not want it. She said I had to get it to protect the pool or else my water would get dirty and it would damage the pool and then it would be my fault and the warranty would not cover it. I was like why did no one say this before. She said it was on the way and that the installers would be here in 2 weeks.

The pool came and we waited for the installers but they never came. It was like a month or more when they showed up at night time. It was dark. I think it was like 7 or 8 pm when they started working. I stayed up late until they got it done like 11 or 12. They called me to see it and I went but I could not see much since it was dark and they told me to sign the paper because they had finished. They left the water on, a 6 page booklet on how to work the pool. In the morning I woke up and there was stuff all over the place. I did not know what the things were. I just saved it in the garage, things like rubber, pipes, hoes a metal small white machine and some plastic parts and I guess extra screws. The pool got filled in 3 days and we got in. I felt lumps and holes and little pieces of stems or grass where the sand was not level or covering it, but I said maybe it will settle as we swim in it.

We swam in it like 3 times and the arm of the ladder broke. My ex-husband called it in and they said they would send out a new one. So we put some duct tape on it, then the water started to look foggy like a light cream color. My ex was swimming under water and saw a bag of sand under the ladder but it was leaking the sand into the water making it foggy and dirty looking. We tried to clear it up with the vacuum but the vacuum they gave us was useless. We tried our best to put it together since no one walked us or showed us anything.

They just installed and left us like that. Then leaves started to fall in it since it was already fall. We took out the cover and tried to cover it but the cover was too small. We tied it to the pool but since it was too small all the leaves and stuff were falling in it. Summer time was here again. The part took forever but it got here but it was the wrong side of the handle of the ladder. We called it but they never sent it. The water was by then black and dirty and murky since the tarp did not cover it. All animals like pigeons, rats, frogs and squirrels and insect were in there, dead and leaves and green algae.

During the summer months, we had ran the machine and put the bleach but it was not working and this was the outcome. So we drained the pool out and cleaned it and refilled it up again. We have done this every year except for this one. During these years, about 2 years ago, I got fired from my job and I got sick. I got fluid in my heart and in my body. I could not make the pool payments on time and they started to harass me, calling all the time and telling me "you want us to take your house?" I got into it with a lady because she was very rude. Then they sent a collector ;it was about 9 p.m. and we were celebrating my dad's birthday. He was here saying that he needed a payment. I told him I had already talked to someone and made arrangements. He connected me with the man and the man had accused me of hanging up the phone on him and acting like I was someone else. I told him it was someone else because I was at the hospital that day and my daughter said yes, it was her who answered the phone and I asked her why she hung up on him and she said because he was being rude. So the collector left.

Well the water was always green and stinky, full of algae, never clear. It only would be clear for 2 or 3 days after filling it up. Mold and algae would start growing. I have called several times and asked for advice but all they tell me is to put the bleach. Since then my ladder has broken more and they said it is not covered no more. It was like 70 or so dollars. I have wasted tons of money on algae cleaner and water clarifier to keep it clean but it will only last a week or so and then back to the green pond. I last called and they told me the ionizer needed to be replaced every year and it cost somewhere like 200 dollars, almost the pool payment amount which no one told us about that at all. It has been like 4 years or more and no one has ever come to see our so called show pool. Now the pool just sits there. We swim in it 2 - 4 times a year and that is it.

Every summer, we drain what is in there and clean it out and refill it again which adds like 500 dollars to my water bill. There is no need to cover the pool anymore. The water started to leak from it this summer and we think the liner is torn somewhere. Now I am on a fixed income, disabled and too sick and tired. I just try to make my payments so I won't lose my house and I give up on the pool. It will just stay there because I cannot afford the upkeep and repairs or the pool.