About Black & Decker Power Tools
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Bought a nice 36v Cordless electric mower in 2014, paying several hundred on it. Had it serviced regularly and was pretty pleased.... UNTIL I had it serviced again in summer of 2020. It still worked fine, due to regular servicing and blade sharpening, etc. Then noticed that it wasn't holding a charge long enough to get through more than a small patch of (not high) grass. Inquired to B&D about a new battery pack. They would not help, didn't know where I could find one, and suggested I try Amazon, which I'd already done. Moral....if you take care of your equipment & expect it to last more than 3-4 years, Black & Decker is NOT interested in your business.
I am in need of part for an edger. The part is apparently unavailable or discontinued, even though it is a current product. I have tried to contact thru their website, via Facebook, via direct message, and have received absolutely NO response.
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I have several Black & Decker tools therefore I have several batteries. I accidentally dropped a battery and broke the latch. Completely my fault. I called Black & Decker to order replacement latch which wasn't available but the customer service lady eagerly sent me a brand new replacement battery instead. You can't ask for much better service than that. They got a customer for life.
Purchased charger model number bc25bd. It worked well for 5 battery charges in the 4 months I had it then totally quit. The toll free number had me on hold for over an hour. Walmart refused to accept the return. It completely lost power.
Generally reliable. Innovative products give them an edge. There is drop in dependability over a surprisingly short time. Support and return policy is good. I will a always compare them to all other manufacturers, when considering a purchase.
I bought the Black&Decker power drill for a very reasonable price and it does all the job great. It came with the necessary attachments, which is great as compare to other brand you had to buy the extra attachments.
I just purchased the little Black & Decker screwdriver. It is a handy size for those little jobs around the house, and especially great for someone who is not very experienced in the use of power tools. It also makes a great little gift.
The quality is always there. I don’t have to worry about it breaking or wearing down when completing a project. I have many craft projects that require quality due to odd materials. I always use Black and Decker. I’ve used others in the past that have broken.
I trust Black & Decker to do the job every time, every job. I have never had a problem with any of their products. Very durable and dependable, and it doesn't matter what tool or appliance you get. Long lasting.
I have been using Black and Decker for over twenty years and I have been happy with the results, quality and since I have never had to inquire about a warranty issue it is hard for me to really judge on that scale.
Black & Decker Power Tools Company Information
- Company Name:
- Black & Decker
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