The Basement Doctor

The Basement Doctor Reviews

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About The Basement Doctor

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The Basement Doctor is a basement, crawl space and foundation contractor serving most of Ohio and parts of Indiana, Kentucky and West Virginia. Its services span a wide variety of needs, from basement and exterior waterproofing to mold remediation to concrete leveling. All services include a free consultation and estimate on repairs by its trained staff.

Pros & Cons

  • Vast array of services
  • Free consultations
  • Financing available
  • No pricing information online
  • Limited service area

What is The Basement Doctor?

The Basement Doctor is a waterproofing and crawl space contractor that helps homeowners handle wet and leaky basements; damp, dirty crawl spaces; mold; mildew; and bowed, cracked, settling and sinking foundation walls. It services much of Ohio, as well as northeast Indiana, eastern Kentucky and part of West Virginia. Its team utilizes proven methods designed to guarantee long-lasting results. The Basement Doctor has been in business since 1987.

How does The Basement Doctor work?

The Basement Doctor works with customers across Ohio, Indiana, Kentucky and West Virginia to make their homes safer and more secure by offering basement, crawl space and foundation contracting services. The company uses patented products that are exclusive to The Basement Doctor.

For most customers, services start with a free consultation and estimate. The trained team at Basement Doctor can help figure out what the best remediation strategy is. It then creates a customized solution that can be completed in as little as one day, with as little disruption to a home’s environment as possible.

The Basement Doctor services

The Basement Doctor offers a wide range of services, dealing with issues such as water seepage, cracked walls, mold, musty odors, flooding, sump pump problems and broken windows.

Basement and exterior waterproofing
Its team provides waterproofing services and products like exterior foundation membranes, French drains, downspout extensions and more.

It also provides basement wall products, like drywall repair systems and insulated basement wall panels, to prevent water seepage.

Foundation repair
The Basement Doctor can tackle sinking homes, bowed basement walls, leaky wall cracks and more. Some of its solutions include carbon-fiber wall repair, foundation wall reinforcement, poured wall crack repair and pier foundation repair systems. The Basement Doctor also offers concrete lifting and leveling for homes and commercial buildings.
Sump pumps
The Basement Doctor sells and installs three sump pump solutions: the SuperSump, UltraSump and TripleSafe Sump Pump. Each system has a sump pump water alarm and a long-lasting pump liner.
Crawl space encapsulation and repair
Crawl space encapsulation seals a crawl space off from the outside to stop moisture and high levels of humidity from getting inside. Solutions include vapor barriers, dehumidifiers, insulation and more.
Basement egress window installation
The Basement Doctor installs egress windows that are maintenance-free and energy-efficient. It can also provide window wells and well covers for an additional charge.
Mold prevention and removal
The Basement Doctor offers a few solutions for mold, including Anabec wall coating and epoxy wall coating. Customers can book a consultation to figure out which is right for them.

The Basement Doctor cost

The Basement Doctor doesn’t provide any information about pricing on its site — likely because each service is customized for each client. You can schedule a free consultation and estimate so you know what the exact issue is with your basement or crawl space and how much it costs to fix it. Financing is available through several lending partners; options include short- and long-term payment plans and unsecured and secured loans.

The Basement Doctor FAQ

Does The Basement Doctor offer a warranty?

Yes, The Basement Doctor’s waterproofing comes with a transferable lifetime warranty. Foundation work warranties depend on the type of work performed. Reach out to the company for more information.

Does The Basement Doctor offer financing?

Yes, The Basement Doctor offers financing plans through select lenders. Customers have access to short- and long-term loans that are secured and unsecured.

Does The Basement Doctor offer free inspections?

Yes, it offers free inspections that check the exterior of your home and the basement or crawl space.

Where is The Basement Doctor located?

The Basement Doctor has locations in Lima, Ohio; Reynoldsburg, Ohio; Wooster, Ohio; and Parkersburg, West Virginia. These offices service most of the state of Ohio and cover parts of Indiana, Kentucky and West Virginia.

Do we recommend The Basement Doctor?

We recommend getting an estimate from The Basement Doctor for any issues dealing with your basement, crawl space or foundation. The company’s services start with a free inspection and written estimate. Various financing plans are available to help you pay for the recommended solution. Be sure to ask about warranty details for your project when you get your quote.

The Basement Doctor Reviews

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    How do I know I can trust these reviews about Basement Doctor?
    • 4,479,812 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed April 21, 2024

    The people who come are knowledgeable. Best service ever. Thanks to the workers who put in so much hard work and effort. We get compliments from our neighbors. Made hassle-free, and I would highly recommend their services to anyone ..

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    Reviewed April 17, 2024

    The design team took the time to understand the challenges with our current space and provided thoughtful solutions to transform our basement. Wonderful to work with! The build team worked hard to make sure there was minimal disruption to our lives

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      Punctuality & Speed

      Reviewed April 15, 2024

      The Basement Doctor provide the best Waterproofing service in this area, They were on time and everything done very smoothly.. Thank you so much for this service.. I love the results and would highly recommend this company.

      Installation & SetupContract & TermsPricePunctuality & SpeedStaffProcess

      Reviewed March 30, 2022

      I own a local real estate investment company and had a home that needed foundation repair. I met with multiple companies offering this service and ended up settling with The Basement Doctor of Cincinnati as they seemed to be the biggest. The biggest doesn't always translate into the best and unfortunately, that proves to be the case here. This being the 1st house we have dealt with needing foundation repair we trusted Steve from the Basement Doctor to guide us in the right direction for the proper repair.

      Steve assured us that his plan would solve our issues and we moved forward with a contract to do the recommended work. The initial process was very quick and easy. Steve sold us on a job that he guaranteed to solve our issue and we felt very comfortable paying the premium price for what we thought would be premium quality and service. This is not what we received however and The Basement Doctor has left our basement in worse shape than before they started. Their installers are young men who were caught smoking ** on the job site by our Contractor. The same young men tore our yard up with their heavy truck with no disregard to the damage they left behind.

      I wish I could tell you that was the worst part of this experience but it is not. The actual work performed by these young men included removing our existing waterproofing system in order to get their power brace system in place. When approached with this we were assured that the basement would still be completely waterproofed and we would have no issues removing the system so that their work could be completed "easier". Trusting that the company knew more than we did about Basement Repair - we agreed to allow the installers to remove the waterproofing system with the understanding it would cause no issues and the basement would still be waterproofed.

      Immediately realized this was false information provided by the installers. Making their job "easier" for them ended up creating a huge issue for us. The basement is now collecting water and having issues that it was never having before. We were then contacted by one of the installers via FB and was shocked with the information he provided to us. The installer that works for The Basement Doctor and performed the installation on our house began messaging us telling us that the job Steve had sold us on should have never been sold to us because they knew ahead of time the issues that would be created by removing the waterproofing system.

      The installer then attempted to sell us on the repair job to allow him to come back in and fix the issue that had been created but to allow him to do it on the "side" so that The Basement Doctor wouldn't get the money he would get the money directly and in return could provide a better price to complete the work. This is mind-blowing! The installer who completed the work after telling us it was ok to remove the waterproofing system and assured us no issues would be created from doing so, was now telling us they knew all along that was a mistake and he was trying to get us to pay him "on the side" to come back in and fix the issue they created. Business Integrity? Business Ethics? Is this even LEGAL??

      We attempted to resolve this issue with management (Ben) and expressed to Ben why we felt this didn't seem or feel right to us only to be met with an aggressive resistance telling us that we were lying and no employee from The Basement Doctor would ever say these things to us or try and get side work to fix an issue they created. Having all of the messages from this employee I don't understand why The Basement Doctor has taken such an aggressive position in refusing to do what is right and stand up for doing good honest business.

      Our position is we trusted The Basement Doctor to lead us into the best solution for repair and got burned by dishonest Salesmen and dishonest installers. The same installers who performed the work admittedly identified via FB Messages that the job should have never been sold to us the way it was and that they knew issues would be created but choose not to disclose that upfront. Beware of this company, they take advantage of their customers, take their money and leave them with a total disaster! As their employee stated the materials and jobs are basically DIY from Lowe's, don't be their next victim!

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      Customer ServicePunctuality & SpeedStaff

      Reviewed June 26, 2020

      I had a basement water proofing job done in my house by Mr. Basement in 2016. First of all the person identified the wrong issue. He put a camera and showed me some wall crack, which he said was the cause of the issue and said a low estimate to fix it. When the guys came to do the job, they said it was not the wall crack which was the cause of the issue but poor drainage below the basement floor. They revised the estimate to way higher and did the job of digging up the floor and laying new drain pipes and a new sump pump. They said it was new system of drainage they use which guarantees life time protection. The job area was not secured and there was dust while they did it. Anyways, their fix lasted for about 4 years and then again in 2020 I am having a leak from the side of the floor they fixed.

      I called the Mr. Basement number and it went to Basement Doctor voice mail. The lady called me back and said that Mr. Basement of MD is no longer in business and so the so called "lifetime warranty" they gave is no longer respected and so any fix made would be like a new job. They gave the name of some other company in MD who services them but that guy only once called and said he would come and never showed up.

      Apparently the logo of the now defunct Mr. Basement and the now operational Basement Doctor is the same and has the the face of the person who is probably the owner of this shady enterprise. The lady told that the two companies had a relationship once and now they no longer have. I'm sure that they are the same company and because of the bad work they did and the numerous complains (check BBB reports), they dissolved one of the companies so as to not be bothered about the so called "lifetime warranty". Needless to say I am having to redo that section of the wall again by another company at a significant expense, when the Mr. Basement/Basement Doctor or whatever name they pick in future should have honored their warranty and fixed their sloppy job.

      Installation & SetupCoverage

      Reviewed Jan. 20, 2016

      Wes the salesman for Basement Doctor came out to give us a estimate to repair our foundation. Our house is 116 years old. Upon inspection Wes was shown major issues with the foundation. To wit: crumbling block, holes in block cracks and missing mortar deterioration of the foundation... the Basement Doctor was informed of my displeasure with their estimate and business practices concerning the poor suggested repair. They are only face a limited number of block 20 to be exact no mortar repair... just installing a sump system and covering the walls with a white plastic sheet similar to what is found in gas station restrooms. I told them in a passionate way with purpose. I took a small body hammer to some areas and lightly knocked at the block while it crumbled and came apart.

      The whole time Wes was attempting to make it seem as if I was wrong and everything was just fine. Being my wife's father is financing this operation... I have no ultimate control, Wes called a supposedly independent engineer to come in and look at the walls. Supposedly he agrees with Wes. They are not in imminent danger of complete failure. I suspect that engineer will say whatever the Basement Doctor wants him to. It does not take an engineer to see that the block is failing... at $46000.00 the total amount my father in law is surrendering or being swindled out of is unbelievable.

      Customer ServiceContract & TermsCoverageStaffProcess

      Reviewed Sept. 1, 2011

      I think it's important for anyone needing repairs done in their basement that's considering J&D Basement Systems, also known as the Basement Doctor, as their contractor to read this story. My house was built in 2005. A serious construction defect caused by the basement subcontractor has left me with a major water problem in my basement. I have a poured wall foundation, which requires weep holes at the bottom of the walls to drain the outside of the foundation. My subcontractor poured my basement floor too low (right on top of the footer), blocking all of the weep holes in my walls. This prevented the drainage of any water outside my foundation. I now have 15+ cracks around the foundation and water seepage.

      I hired an engineer and personally opened up the floor in three places to confirm the problem. I initiated discussions with my insurance company. After a year, they finally conceded that they were responsible for my problem. When we started the process of determining the costs involved, I contacted J&D Basement Systems/The Basement Doctor. They gave me a proposal to fix the problem in my basement. During a six-month process of negotiating a settlement amount with the insurance company, I met with Wes ** of J&D Basement Systems on a few occasions and traded several emails and phone calls. I was concerned that in order to get a settlement payment, the insurance company was asking me to sign a release, indemnifying them from further responsibility.

      I spent a great deal of time making sure I had all the costs covered before I signed the release. Wes ** gave me every assurance that he had all the work I needed included in my bid. As I said, I met with him to discuss this specifically. We proceeded to sign a contract for the work and scheduled a date to start. Approximately two weeks later, I got a letter in the mail stating that J&D Basement Systems was terminating my contract. There was no explanation included. When I inquired about why they wished to terminate the agreement, I was told that the amount of work anticipated was not covered in their contract amount. Specifically, Wes Martin told me that he wasn't sure how many cracks were in my walls that would require repairs and he couldn't verify the amount of my existing drainage system under the floor that would need to be replaced. Both of these are items we specifically discussed. Not only did he assure me that any cracks they found would be repaired, but he also stated that most or all of the existing drainage system would be replaced.

      These were not items that were overlooked during the process. We specifically discussed them. I was then told that the job could be completed for a possible up charge of $4,400, depending on what they will find when they started the job. Needless to say, I can no longer go back to the insurance company and ask for an additional $4,400, and J&D Basement Systems claims no responsibility in their apparent miscalculation. In my opinion, because all of their reasons for requesting additional money for this job were specifically discussed prior to them preparing the estimate, I believe this is a deceptive effort to get more money out of a client. I'm sure J&D Basement Systems and Wes ** would disagree, but either I am correct or they are incredibly incompetent.

      In either case, I can't imagine why anyone would choose to hire this company for their basement repairs. This explanation is based entirely on facts. I am not an angry customer that's fabricating the truth to try and get back at my contractor. Because of the tactics of J&D Basement Systems (aka The Basement Doctor), I simply believe anyone considering them deserves to know what type of people they are dealing with and what to watch out for. Better yet, I would recommend that you look to someone else for your basement repair needs.

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      The Basement Doctor Company Information

      Company Name:
      Basement Doctor