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First they shipped the swing set in damaged boxes, some of the wooden beams were visibly damaged and to top it all off they were missing three full bags of parts we needed to assemble. It took 15 days for them to send them out, and all 5 calls I made to their customer service department I got inconsistent information every time. Then they sent them out, and parts were still wrong or missing. Avoid this company at all costs.
From the ordering process, to delivery everything went perfect! Very happy with the product. It took approx 5 1/2 hours with 2 people to assemble and put up. The only slight problem was most top slats were warped. We definitely recommend this company!!
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I am a contractor hired to assemble a Backyard Discovery Play Set. First thing I noticed was the material as is was mostly 1" material with 2" material for the structural supports. I knew right away that this was a throwaway item. Moreover, there was warped and craked material. I would not feel at ease with my child playing on this especially not after a few seasons of usage.
Second, although the instructions are fairly easy to follow the fasteners and hardware are insanely and unnecessarily complicated. They send 50 pounds of nuts and bolts with all different sizes for your assembly pleasure. The instructions estimated a 4 hour assembly time. I was in the baking 95 degree baking sun for 7 hours and I am lifelong carpenter. In summary I could have built something much stronger, safer, better, and longer laster for the what the customer paid for this item and the labor to have me assemble it. It's cheap and extremely convoluted to put together. Do not buy these products.
I bought the My Triumph Backyard discovery set from Amazon a few weeks ago. Surprisingly delivery went off without a hitch, but from there it only got worse. Here are all the issues I ran into putting this playset together: Vague instructions - even using the recommended BILT app it was difficult to understand the orientation of boards and what pieces actually went together.
Cheap wood - many of the boards came warped. This meant they did not line up correctly requiring things to not be installed as they should be. Weak boards - I had several boards crack just in the install process. Roof doesnt align. Despite three people working on the roof we were unable to get the roof level causing a half an inch gap between the roof top. Slide doesn't fit snugly on the ledge as annotated by pictures. Boards came damaged and a few pieces missing. For the money I expected more, and I hate that this structure is up in my yard. This was my first backyard discovery purchase and it will absolutely be my last.
I spent just over $800 on a swing set on April 6, 2020. Today is May 1, 2020. The order supposedly shipped several weeks ago. It displayed an estimated delivery date around April 24th, and never arrived. I never received a delivery call. I've contacted Backyard Discovery for an estimated delivery date. They have not given me a date despite me asking multiple times. They simply said (last week) that the shipment was "missed" at a location but was out for delivery. Now they won't respond to me. I also received notification last week saying that my product was registered, leading me to speculate someone else may have received it and registered it. It's hard to say, as Backyard Discovery has not been transparent or proficient with responding to emails. I understand COVID-19 has put a strain on a lot, however, transparency and communication are horribly needed with this company.
We ordered the swing set from Walmart.com & picked it up at the store. Easy enough. Once we started unpacking the swing set, we noticed at least 15 of the boards needed replaced before we could even start assembly, one being the main support beam! It took a week, FedEx Ground, to receive the replacement boards, free of charge. I placed calls on 2 separate occasions and both representatives were polite, helpful and efficient.
The board that had to be replaced were either cracked, dry rotted, warped and/or all of the above. The replacement parts were not marked so we had to compare the pieces to make sure we were using the correct ones. Also, some smaller board pieces cracked when they were being screwed in but my husband was able to cut pieces to fit these from the damaged boards that we had so we didn't have to call & wait another week to have those replaced as well. It is not a 2 man, 6-8 hour job, more like 2-3 days.
Some boards do not specifically state in which direction they should be attached so there was some confusion there. Some pieces were not pre-drilled so there was also some measuring & extra drilling that had to be done. The plastic stakes to anchor the swing set into the ground are a joke. I had to buy a metal set off Amazon for $9. My suggestion would be that whoever packs these swing sets to take a little more time to make sure the quality of the boards are acceptable & safe at time of delivery for the safety and well being of the precious little ones playing on it.
We purchased a large playset from Backyard Discovery, Woodridge Elite Wooden Swing Set - Shipping & Assembly Included. Quantity: 1. Price: $2,349.00. This order was placed on June 11, 2018. The technicians came to assemble in July and noticed several damaged pieces. They told us they did not want to assemble it because they thought it was potentially dangerous to any children and placed an order to replace these pieces. The replacements came about a week later and several weeks after that, they returned to tell us that they found more cracked and damaged parts and felt it was unsafe to assemble. So, here we are September 23, 2018 with a bunch of boxes of wood parts sitting, covered by a tarp, waiting to be assembled. I am extremely disappointed! We made a huge investment and have NOTHING to show for it!
They offer a wide selection of fun swingsets at competitive prices. I cannot attest to the quality and longevity of the product because we have only used it for a very short while, but it seems like it is well constructed for its cost and will last, though not as strong as other structures from companies that charge double the price. Customer service is excellent once I spoke with a manager. Both times I contacted the company the initial agent was unhelpful so I highly recommend speaking with a manager if your issue or inquiry isn't satisfactorily met. Lastly, the website sometimes does not readily offer important info when comparing swingsets and could be reconfigured to make shopping much easier, such as adding filters with key differences. In all though, I would and did recommend it to my friend who hopefully will be as satisfied with her product as I am.
We purchased this playset for my son's birthday. It took a few weeks to receive, came in individual pieces in 4 boxes. We put the set up, which took two and a half solid days of work for the two of us. We followed instructions to the letter to ensure maximum safety, and staked the playset into the ground as instructed. However, it was a bit squeaky and shaky. We were planning on stabilizing it when we had some more time to dedicate to the project. A few weeks go by and we had a windstorm (common in the area). The playset was COMPLETELY DESTROYED! The top story of the set had blown off and splintered everywhere, the swing was overturned and twisted. We managed to salvage the bottom story of the playset, which, again, was completely STAKED DOWN.
I called Backyard Discovery to see what they could do to help, seeing as we had only had the playset 1 and 1/2 months and paid $1600 for it. I initially spoke with Angela, who stated that the warranty did not cover wind damage. When I asked what did their assurance that the set was WEATHER TESTED mean. She responded that WIND IS NOT CONSIDERED WEATHER. What??? She stated that if I sent her pictures and a list of parts that she would talk to her manager and see what they could do. So that is what I did. The offer they came back with is that I could buy the parts, or I could purchase a new set at half off ($750!).
I stated that we could make pieces work if the cost was too much, but we were answered with the same response. I am not giving this company another dime of my money. Now we are out $1500, have a mess in our yard, and a unhappy toddler (and angry mom and dad). I am so disappointed in this whole experience and feel like I've been taken for a ride.
Thank you backyard discovery for resolving our issue.
After purchasing the Skyfort II for our two kids for Christmas, we had extremely cold weather and couldn't set it up right away. When we finally got the weather to build the playset, it took us a few days to finish, which was fine, but after the product was finished and STAKED DOWN! We had an awful windstorm. The whole playset blew over and broke into a bunch of pieces! We hadn't even had it set up for a week and it was destroyed! The pieces that you connect the stakes to are only a 1/2 inch thick and break under extreme wind... We paid $1600 for a playset for four days... The company won't stand behind their product.
We called to see what could be done, but we're told we can buy replacement parts at our own expense because it's not covered under warranty! Very disappointed and feel they should look into replacing the boards on the playset that connect to the stakes more sturdy, after all that is the base of these playsets... So now we are out $1600 with two very disappointed kids and two mad parents... Think twice before buying if you live in high wind areas.
Backyard Discovery author review by ConsumerAffairs
Backyard Discovery has been manufacturing and distributing wooden swing and playsets for over 30 years. Its playsets boast hundreds of configuration options and multiple accessories. It also puts an emphasis on safety by providing unique safety features on all of its playsets.
Swingsets: Backyard Discovery has over 40 swingsets to choose from ranging in size, features and price. Its swingsets are all made from pre-stained cedar wood which is naturally resistant to decay, rot and insects. Along with swings, all swingsets come with a slide and have various features from sandboxes and climbing walls to enclosed clubhouses and monkey bars. Interested consumers can visit their website for a complete list of features for each swingset.
Custom swingsets: Backyard Discovery manufactures four series of customizable swingsets: Explorer, Treehouse, Peak and Expedition Series. Each series has different features that can be tailored to fit the consumer’s backyard and child’s needs. The Peak Series, for example, is designed for unlevel backyards and has adjustable beams to accommodate any terrain. Consumers can check online for a full list of models and their features.
Playhouses: Backyard Discovery develops and manufactures more than 12 playhouse models, all made from cedar wood to resist rot, decay and insects. Playsets range in size and design and include features like locking doors with doorbells, working shutters, porches and flower boxes. Backyard Discovery has two unique models: a castle and a two-level mansion. Each model’s features are listed online.
Warranties: All swing and playsets come with a one-year manufacturer's warranty on defective parts and a five-year prorated warranty on the wood components for rot and decay.
Pricing: Consumers can find a price on every swing and playset model on Backyard Discovery’s website. Prices for swingsets range from $499-$6,161, and prices for playhouses range from $249-$1,399.
Backyard Discovery Company Information
- Company Name:
- Backyard Discovery