About Avanti Wine Coolers
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I have had this cooler for about 5 years. It is a dual unit with two control modules and four fans. I have replaced both control modules and fans at least 5 times. It is noisy and never has shown the proper temperature on the LED screen. It gave out the other day ... again (control module) and I am not going to junk it. Looks nice but is a piece of JUNK. I would give it no stars if that options was available.
This fridge lasted exactly 14 month and was already serviced once under warranty. The fridge will not go below 60 degrees anymore and Avanti was very very rude on the phone saying it's only 1 year and pretty much said too bad. Spend money on something better as all the reviews that are over a year old speak for themselves. Worst support and service I have ever received.
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Do not waste your money on any Avanti Wine Cooler. I had a new Avanti Wine cooler in my newly remodeled kitchen and after 6 months it stopped working. Called Avanti and received the worse customer service. It was bad. Basically told they couldn’t help me nor could they provide a referral for a referral for a repair service. I located a local repair company and $312 later the wine cooler worked for 2 weeks. On the third week it stopped working again. Repair company came back and told me it would cost me more to repair than to buy a new one. The total loss was over $1000... Do not buy Avanti products.
I bought my Avanti 40 bottle wine cooler in 2003, and has been in continuous use since. It has been stuffed with bottles, and I've never had a problem. The configuration is not the greatest, but temperature and service has delivered. I know there are plenty of negative reviews, so maybe the newer units are not "up to snuff."
Hello, I’ve got the Avanti wine chiller SWC2801, and I don’t know why, I can’t touch the screen. I’ve read already that could be locked but I can’t unlock either, in fact I don’t know how that works. My panel works when I take the plug off and reset, like that works a little. I can put less temperature or more but the number always go to the last one. I don’t know why.
The new wine cooler we purchased for our home did not work upon arrival. It took several weeks to get the 1 approved Avanti repair company in the Dallas/Ft. Worth area to come and diagnosis the problem. I had to keep calling the repair company and finally Avanti decided that it was a Freon leak and that they would replace the unit. That was six weeks ago. The current date for getting the replacement cooler is somewhere around 12/21. Every time they are contacted the date moves out 1 or 2 weeks. If I do indeed get the unit at the end of December, that will be over 3 months with no working unit. Avanti should be ashamed of the horrible lack of service, urgency and communication with its customers. I will never purchase anything from Avanti again!
Just purchased a new home that has the Avanti Dual Zone wine chiller (WCF1543SD). We are the first owners of this unit and were the first to turn it on. The home was vacant until we purchased it. The unit has never held a bottle of wine. So when we turned it on you could hear the compressor running so we waited until it cooled to put anything in it. Problem is it never cooled and an ERROR message appeared on the device (HH). This message indicated that the unit was running HOT. So we called Abt in Chicago where the appliance was purchased and paid $82.00 for them to come to look at it. The service technician who inspected the unit from Abt indicated it has a leaky compressor and had seal system Issue. He suggested calling Avanti for service because Abt does not service this unit due to the coolant used (R600).
So I called Avanti customer service and the first question was when was the unit purchased. It was purchased from Abt in Chicago January 2017 and I indicated that it was purchased during remodel of the home and not turned on unit October 2018 once I purchased the home. The customer service rep then responded, "It was purchased more than a year ago and is not under warranty, we have a 1-year warranty". Nothing I said seemed to matter. I reminded her that the unit has never even held a bottle of wine, that it has been sitting in a vacant home, and that it still smell brand new not even that the technician indicated it was a coolant "leaky compressor, seal issue". It just did not matter to this company as was apparent in the customer service rep that I spoke to. It appears their main goal is to sell inferior products at exorbitant prices and not stand behind a quality product of any kind. BEWARE BECAUSE THEY DON'T CARE!
I purchased the 149 bottle WCR1496SZ (Avanti Wine Chiller) less than 2 years ago for approx. $1500. It recently stopped chilling and shows a code "9.7" when on Fahrenheit. I called Avanti and they told me they don't have any knowledge of what that code would mean and suggested a local service company (who no longer repairs Avanti products). They did not seem to care a whole lot about the situation. The cost of someone coming out to look at it is over $700. I would think that a product of this cost would last more than 2 years, but it didn't. I will never buy a product from them again and being in the hotel/restaurant business will make it known to all what poor quality their products are. Do not buy these would be my recommendation.
We have owned this wine cooler for 3 or 4 years. It suddenly heated the top part of the unit to 99 degrees and we can't get it to change. I'm less than impressed with this unit. Although, after carefully reviewing all others available there are few that meet our expectations. Time to get another one. Hopefully one that works!
We purchased the Avanti Wine and Beverage Center (WBV21DZ) approximately 5 years ago. The Beverage Center performed fine up to about 4 months ago. We called Avanti's customer service line for their authorized dealer. They referred us to another authorized service provider as they did not cover our location. They did not call us back. We had been advised, by another appliance company that we needed a circuit board replacement. They claim that they could not get the part directly from Avanti so we tried again through Avanti Customer Service. This time they responded the same day but said there would be a service charge to come out of $89.50. They said they preferred cash or check. Okay reasonable.
Two repair people showed up. They stated that they would look at the beverage center but it would cost another $179.00 to look at it. Now this quote was not to repair the unit as this charge was over and above the $89.50 service charge but merely to look at it. Wow. He looked at it and did damage to our floor. "He then stated that the "these" Avanti Beverage Centers are nothing but problems. That we should have purchased another kind and that these products are not worth repairing..." Wow again. This company is an authorized Avanti service representative telling us that the product he is there to repair was worthless... without even giving us a verbal quote. He stated yet again that they needed cash... and further stated that he might be able to sell us a used beverage center and he would haul away our current one.
Okay -- no quote to repair but if we would pay him for a used beverage center and I will take your unit. He was to call us the next day and again demanded cash two more times. We balked at paying $268 so they reduced it to $179. Merely just to roll the beverage center out to tell us that he wasn't going to repair the unit. Because these units are worthless. Needless to say we have never heard back from this authorized Avanti repair service. We then notified Avanti online in writing. They stated they would contact us with 48 hours. They never acknowledged our online communication. We contacted them via telephone. All they stated was "We return all emails." No apology, no we'll look into it. No we have your email and we're looking it into it. Nothing. We haven't even asked for anything. They don't even take the name of their authorized repair service.
Lessons Learned -- many. BTW -- we know the unit was out of warranty --- at least we think it is - because we really don't have a confirmation from the Avanti authorized repair company. All they wanted was cash and more cash to do exactly nothing but show up at our door. They did not repair the unit or even offer us a quote for the replacement parts and repair it --- They only wanted to sell us a used unit that I can only speculate that the unit was one from another owner.
Avanti author review by Kate Williams, Ph.D.
Avanti sells a variety of refrigeration units, including apartment-sized refrigerators, upright and chest freezers, water dispensers, beverage coolers and wine chillers. Their wine chillers hold between 12 and 160 bottles of wine.
Wide availability: With over 7,000 retail partners across North, South and Central America, it is easy for consumers to buy an Avanti wine chiller at local retailers and online. See their list of authorized internet dealers on Avanti’s website. Those interested in commercial sales can find their nearest distributor on Avanti’s website.
Online product manuals: Don’t worry about keeping track of your Avanti product manual. Find manuals for both current models and discontinued products on Avanti’s website.
Warranty service: Call Avanti’s service number for warranty repairs on your product as long as it is still under warranty.
Other products offered: Avanti makes a variety of refrigeration products that are designed for small spaces, including homes, apartments, dorms, hotel rooms and offices.
Wine coolers for small spaces: Avanti’s compact countertop wine cooler stores up to 12 bottles of wine without taking up your refrigerator space. The design allows for up to four open bottles of wine to be stored without spilling a drop.
Avanti Wine Coolers Company Information
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