Vivint Smart Home
About Vivint Smart Home
Vivint is a home security and home automation company that offers professionally installed and monitored customized security systems with 24/7 support. Its product line includes integrated security and automation systems, outdoor and indoor cameras, doorbell cameras, security sensors, smart locks and smart devices for lighting, temperature, locks and garage doors. You can call or go online for a free quote from Vivint.
Overall Satisfaction Rating
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- Fully customizable systems
- Professional installation
- Contract-free option
- Complete control with Vivint app
- No DIY installation option
- Relatively high costs
Vivint is a good choice for those willing to pay a bit more for a customized home security system with professional installation. All plans include a centralized hub, sensors, app control and 24/7 monitoring and support.
Vivint Smart Home Reviews
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We had our suspicions about this company and my husband grilled them before signing a contract with them. We made them scratch out 60 months and gave us 3 years, but after reading all of the horror stories I called them today to find out when our contract expired. This alarm system only covers the doors to our house and not the windows, so how is that protecting us? We asked that question and the rep’s response was that if a break should occur, then the "robbers" would have to leave out of the doors to take our stuff. They got us good. I'm so disappointed that this society has lowered itself to conning the consumer. I came across this company by inquiring about a "free Walmart" card and to submit to process. I didn't submit, but before you submit in the lower right hand corner there is a small print allowing a company (Security Network) to charge $12.95 to your monthly phone bill. And for what?
I didn't submit, but by my putting in my TP number they somehow processed it anyway. I caught the dickens trying to get that off of my telephone bill and when I called the company to ask what service they were providing for me, the owner, a very nasty man, told me that he was protecting my name and address. What? I let him have it and told him he better take that off my bill. He talked to me very rough and was very angry, but he did it eventually. Then APX called and it was on from that point on. I hope a class action lawsuit will be filed against these guys because this is fraud and we don't need to be taken by these fast talking, lying young men. Now, take into account that, while we are seeking a class action lawsuit, how rich they have become as our expense. How cruel!
My husband and I were contacted by APX Alarm System via telephone the early part of 2008. We agreed to have an alarm system put in our house because we had infant twins and we wanted to feel safe. When the installer came to put the system up, we were told that we were signing a 1 year contract. Now one year later, when we wanted to cancel our system, we were told we couldn't cancel because we signed for a 3-year contract, which was a total lie. We wanted to have the system removed about 3 months after having it put in because it was totally worthless. Their response time to any alarm is way too slow.
We were getting our living room painted and our friend took the system down to paint behind it and well, we still have not received a call from APX concerning that our monitor was not connected. We also had to close our checking account out due to some issues with the bank and you know, when APX finally decided to call us, when they realized they weren't getting paid anymore and haven't mentioned that our house is not being monitored anymore. Sounds like to me that it's a total ripoff! I do not recommend anyone putting an APX Alarm System in their home unless they just want to piss money away!
I hope this is not too wordy. We really need help. On July 23, 2008, my wife naively signed a contract with a nicely dressed young man who told her they were offering special deals on APX Home Alarm Services. We talked it over, and within the 3 business days specified by law (a weekend was included), she faxed a cancellation of contract notification to APX on July 28th at 12:30pm CDT. She used a 3rd party (our college) so the fax is time stamped and a record of the time and length of the call is retained in the college's phone history records.
About four days later "Chris" from APX called, told her he was sorry she had decided to cancel. He asked Linda if she'd allow APX the chance to come back and make things right. She was in the middle of household stuff, unprepared for a phone call from them. And unfortunately, she was trying to be nice. She finally agreed to allow them to come back, bring some additional stuff, and try again. She barely remembers details of this conversation, but is certain she was never told her telephone consent would unconditionally nullify her rights of cancellation and establish, regardless of her satisfaction with their equipment/service - of an irrevocable five year contract. If anything like that had been said, she certainly would have refused.
Three additional visits from APX and system still could not be made to work for our house. I can explain why, but won't bother with that here. So, we were never able to use the system and contacted APX that we decided to let our cancellation stand. They insist (with no willingness to settle for one cent less) that a full five year contract is in place and demand full payment: more than $2k. We have returned all equipment to APX via (signature required) UPS. I want to emphasize that we were never presented with or signed any written agreement with APX after her written cancellation was faxed to them and received.
Central to our complaint: A written contract was signed and then legally canceled (in writing with the time period allowed by FTC and MO law). Their own "fine print" in the original contract document states that no oral changes or amendments can be made by any party: "The entire and only agreement between us is written in this agreement. It replaces any earlier oral or written understanding or agreements. It may only be changed by a written agreement signed by both you (and if married, your spouse) and us." (By the way, although named at the top of the original contract document, I was not home and did not sign it.)
At no point in the telephone conversation was my wife informed that consenting to an attempt to "make things right" obligated us (even if we remained unsatisfied with the service) to an unbreakable contract. She did understand if she was satisfied with the new setup, she would use and pay for their service. So, we have a written contract between APX and the both of us only signed by Linda. Then a written cancellation of the contract is sent by Linda, received, and (by Chris's phone call) acknowledged. And then APX initiated an unsolicited telephone call during which my wife believed she was giving them another chance. She was just trying to be polite and nice; and now she's emotionally deeply hurt by this company's calloused and unrelenting demands for more than $2,000.
We were not given anything in writing to consider and sign (or decide not to sign) after that phone call. If a door to door sales company is allowed to telephone consumers after receiving a written cancellation and pressure (they would say "persuade") an oral consent to "try again", and such consent alone is allowed the full weight of a written contract); the right to cancellation becomes nothing more than an invitation for any company to pursue the poor consumer (who is not an attorney) over the telephone and then insist an oral statement made at that moment has the weight of an irrevocable written contract.
The legal issues raises, in my opinion, are numerous: Where is consumer informed consent in this? Where are consumer rights standards protected in this practice? At what point would this "consent" become an unbreakable contract? (The instant uttered in the conversation? When new equipment is first installed? Three days after one or the other? What if the setup still did not work and a third visit brings some additional equipment? What if it still would not work satisfactorily?) Doesn't this effectively circumvent laws limiting or nullifying the validity of oral statements and agreements in door to door sales?
What information did the company representative share over the telephone prior to this oral consent? Were the contractual obligations the company asserts a consent would create fully explained (in this case, we promise you they were not)? Since the whole scenario involves an unexpected phone call in the midst of other household distractions, and is inherently impacted by the telephone persuasiveness of the APX salesperson, how can FTC and state consumer protection standards be maintained if such practices are allowed?
Nothing would have prevented APX Alarm from bringing subsequent written documents that would have provided us opportunity to assess what they now assert Linda’s consent to "let them try again" would obligate. Since the initial written contract was wholly canceled by the communication of cancellation, in my (non-lawyer) opinion, no contract existed as of that time. What else can “I hereby cancel this transaction” mean? As such, a new contract should have been presented from APX to us that could be read, assessed, and either signed or not signed.
This company has been the subject of numerous state investigations. I cannot begin to count how many (negative) news articles from all over a quick search of Google over just the past 12 months revealed. APX Alarm currently has an "F" rating with the BBB. Even in an industry I’ve now learned is prone to abuses, APX is among the worst, if not the worst.
We've been married more than 30 years and have never had a financial dispute with a company before. We feel powerless in the face of their tactics, threats, and resources. We want our issues with them settled. It is tremendously stressful. The financial impact of “paying them off” would be significant for us. But in light of their relentless pursuit of our money and my wife’s anguish, it is tempting. But I know they have done this to others and will keep on doing it.
I believe these practices are predatory. I believe they violate at least the intention of consumer protection laws, particularly those related to home solicitation sales contracts and practices. I think a survey of recent legal issues and news reports (not always exactly like ours) about APX Alarm nationwide demonstrates a pattern of abuse and disregard of consumer rights. I hope some broader action against this company (the only thing big enough to make them stop) is warranted.
They have repeatedly called us and all efforts at reasonable settlement (we already gave them $300 and told them they could keep it to cover the modest equipment costs) have been a complete failure; whether we want or use the service or not, they demand the entire contract amount. They even called us on our cell phones while we were in Zimbabwe serving in a mission work over the summer months (of course, these calls cost us). They have now turned us over to an aggressive collection agency in Dallas (Anderson, Crenshaw, and Associates) who have called on our cell phones (I don't know how they got the numbers), threatening to ruin our credit and in one conversation, to go after our home.
They say that they will post "numerous" citations of unpaid debt weekly to our credit reports. And I know it may not be against the law, but they also yelled and shouted at my poor wife until she cried. Shame on them for such bullying. I know this is not earth-shattering stuff. We're not physically injured, thank God. We spent this summer working with AIDS orphans in disease-ridden Zimbabwe. We are still blessed and thankful. This is about a very nice woman in her mid-fifties a little too naive to realize "nice" can be a bad idea with a company like this. $2,000-$2,500 is peanuts for some, but it is not for us. Neither is our credit. By the way, my wife tends to keep detailed and dated notations of telephone conversations. And of course, we have copies of all letters and the original contract and the fax of cancellation, etc.
I signed a contract with APX alarm systems in 2006 for three years and my contract expired in June 2009. I tried to cancel the service in September 2009 and they told me my contract was auto-renewed for another year automatically. I checked the contract and it was stated in a very small print. My complain goes because whoever sold me the service three years ago never walked me through the contract or told me about the auto renewal for another year.
I called APX alarm systems about the situation and they bounced me to Security Networks because they sold my contract to them. I called Security Networks and according to Mr. **, "I was not there when you signed your contract. You bought the service from APX and not from us. We just bought your contract and if you want to cancel, you will have to pay $439.89." That is more than 10 months of service! And the exact cancellation amount was not even in the contract. People like this is the one who makes you value customer service, especially in tough economic times.
I will continue my campaign in Twitter, Facebook, etc. until my situation gets resolved. I already called Clark Howard and the Hispanic newspaper in Atlanta about this.
Well, on September 9, 2009, I was informed that APX Alarm sold my contract to ADT which I don't like because they scammed us before. When I called ADT, the person was very rude. I told him what was up with the account. The letter I got in the mail dated September 3 said that ADT was going to honor the remaining contract that I had with APX. So when I called to find out why, they were going to charge me another security deposit when I paid that with APX. They said that APX kept that one, and now, I owed another one.
They also added 2 more years to my contract with them when my contract was due to end at the end of this year. I told them that I did not sign anything that authorized them to do that. They said they could because I signed one with APX and they also upped the monthly fees from $44 a month to $80 a month. Plus the security deposit payment was to be taken out on the 28th of the month, but ADT was now going to take it out on the 18th. If I wanted to change it, I had to pay another fee for that to be done.
When I called APX, they were no help. They acted like they did nothing wrong, and they said it is in the contract that they can sell to any company they want. They don't have to notify us they are doing it. Also, they get to keep the security deposit. They said that it is in the contract. I found nothing that said that either.
The tech told me that my checking account will not be charged until we finish restoring our house. I made sure I asked him twice, and he said my account will not be charged. I went through the motion of speaking to someone on the phone, and I knew that the payment will come out on the 15th. I understood at that time that nothing will take place until we finish with the house.
Now, this is how the tech got me. He said, "Can I go ahead and install some of the equipment now and we will just monitor the property for now until you guys are finished." Well, I told him we really didn't have room for any of the equipment because we were knocking down walls, floors, windows, and everything. He said, "We will just do this for now and when you finish with the house, we will come back and complete everything at that time." Did you know as soon as the tech left and I went through the survey, they then had started taking the money out of my account on the 19th. I will never get an alarm from another company again.
I had a young man come to my door and sell us an APX alarm system. Well, after being rushed into it, we reluctantly said yes. Within minutes, two sloppily dressed, body pierced, tattooed men came into our house to install it. They were very unprofessional to say the least and we were uneasy the whole time. They came in two unmarked vehicles and it just seemed suspicious. The equipment was bulky and antiquated and it took a long time to install (it was 9:45 p.m. when they got done). After thinking about it, we decided to cancel. I mailed the cancel notice in the mail the next morning. I didn't put a stop on my check because I assumed the cancel would do the trick, but after I saw that a week later, they charged me for a month, I finally put a stop on it just in case. About a week ago, they sent me a reimbursement check after finally getting it cancelled. I assumed it was for what they charged me. I just found out that they stopped payment on the check they sent me! What a horrible company. Please, do not buy from them. Please.
I was working offshore when I found out from my wife that a man came by and sold her an alarm system. She said the man claimed she can cancel anytime and the equipment was free. By the time I got home and had a chance to call them, they said the contract was for 60 months and it was over $2000 to cancel! What's really irritating is the salesman didn't even leave my wife with a contract. I am very displeased with the whole situation. I'm thinking of contacting the BBB and possibly a lawyer over the deal.
Charles came to my home advertising a home security system. I was told it monitored police, medical, and fire. It sounded great, so I signed up. 4 days later, I discovered system did not in fact monitored fire. I then called Mr. ** as he instructed. Mr. ** made an appointment to meet with me the next day. After taking off work and waiting, he never showed up. I then contacted customer service who told me they would investigate Mr. **’s actions and lies and that they would get in touch with me within a few days. A month later, my issue is still unresolved. Customer service refuses to try to be helpful.
We were at home when a representative came to the door. He told us we had a year contract. When we tried to cancel a year later, we were told we had a 60-month contract. We had a rental we were planning to move in a year or two. Why would I want a 60-month contract? We have 5 children, several with disabilities. This is very inconvenient and they were very rude & disrespectful when we tried to work out a compromise. They refused.
We don't need the system and can no longer afford it as my husband was laid off. And now, we are forced to pay for something we were lied to about in the first place. Now, we have moved and they want to charge me for the transfer of a service we do not want or need anymore.
A young man knocked at my door and I was on a phone talking to my friend at that time. I told him "Yes, how may I help you?" and said I was actually on the phone. Well, he said he was selling security systems and asked me my current provider. He was giving me the story about if your existing one is hooked up on a telephone line and if that is cut off, my security systems would not function. I told him I was not interested on getting a new one and I am still on the phone with my friend. He said well, he could come back in two minutes, and I repeated again that I am not interested until I am so mad that I told him to please leave and told him for 10 times, if does he not understand that I wanted him to leave.
He stood there looking at me daring me and I said, "I will have to call the cops." He said that I cannot do anything about that because they are licensed to sell in our area. I closed the door and locked it and left him outside. I looked up the company's website and found a number and made a complaint about the incident. I spoke to the customer relation person and told him the details and they said they will investigate. I also said that these sales reps need to be more trained to have courtesy and not walk door to door at 8:45 pm in neighborhoods and make people mad. If anyone needs info about this company, there are some complaints and legal actions against this company at the Better Business Bureau website if you look up the company information.
I was eating dinner with my family when a man knocked at my door. He introduced himself with ID badge and uniform. He told us that he was advertising for a company called APX Alarm. He showed us what the company would pay for a basic system including a cellular unit, due to the fact that we do not have a home phone. He was really professional and when I asked him if there was a commitment, he told me I would have to keep it for 3 years. I was impressed at the way he handled himself and represented the company he works for. I am very happy with the system and the peace of mind it gives me and my family. The economic damage to all the other alarm companies out there is staggering. APX puts all the other alarm companies to shame by their superiority in quality of personal and customer support. The other companies are losing out on all the people signing up, or switching to APX.
On 6/21/08, in the mid afternoon, this young salesman, John , working for APX Alarms came to my house selling alarm systems and security monitoring. We were just ending our contract term with ADT, and were willing to change services. The salesman verbally gave the terms of service as being $39.99 for a one-year term, which was similar to what we had with ADT, the prior company. However, unbeknownst to me, the contract was written to reflect a five-year term.
I did not notice the 60-month term as written on the contract at the time, as this gentleman was very talkative and time was of essence to have our new system installed. The young man looked and acted like a clean, honest, Christian, hardworking individual. Usually a good judge of character, I entered into the contract. I did not feel the need to go through the contract, as I truly trusted him. As soon as the contract was signed I noted that the installation guy must have been waiting around the corner, because he showed up very quickly after the contract was signed. The salesman made a call to his home office, and a pre-survey took place to confirm that we were happy with the salesman and the terms of service at 8:58PM.
I wondered why John was adamant that the survey be completed by my husband, rather than myself. I had been the person with whom he was negotiating. He said that because the contract was being placed under my husband's name and credit, that he be the one to answer the questions. The installation took a horribly long time, from early evening until well after midnight. A post-satisfaction survey took place at 12:35AM (6/22). We were obviously pretty sleepy at the time of the survey! The installation kept my children from falling asleep on time, as the unit was being worked on in their bedroom. I contribute the long time it took to install the unit to the installer's lack of knowledge and skill. The installation began at 8:38PM and ended at 12:35AM the next morning!
Even though the tech thought everything was installed right, after I double checked the system a week later, I found that the unit was not sending a signal to the company, and my telephone service was not working intermittently. On 6/26/08, I was forced to schedule a service call. The installer came over and finally fixed the problem. I was apparently without security monitoring for a whole week prior to that, for which they were paid. All of this happened so quickly, due to all the problems faced with the installation, didn't have a chance to reflect on the paperwork and what the contract revealed. I was still having monitoring problems within the three day period for cancellation.
What is especially disheartening, is that I even let this deceitful person use my restroom on several occasions throughout the week, while he was working on selling to the rest of my neighborhood. Thanks to this experience, I will never trust another salesman again, from any company. Now, as my husband and I reflect, without jobs through no fault of our own, we wonder why we should be held liable to pay for services we really never intended on lasting for five years The tactic used at which to get the sale was dishonest and was a bait and switch. The installation and service was poor.
This man, to me was the devil in disguise. He even felt so comfortable, that days after the sale he brought back his co-worker, who was also selling in the area to use my restroom. All the while, I had no idea that he was scamming my family and I. After noticing the discrepancy, it was already too late according to their company customer service representative, Janet, to cancel. The three days that were allotted to me at which to cancel had since passed. I would like to end my contract, and am looking for any assistance you can give me; $1,919.52 - this amount reflects the four extra years that I never intended on agreeing to.
I called in to cancel the alarm system at one of my locations. I was then told that it was a 60-month contract, of which this was never stated to me at any time by the representative. I also obtained a second location for the house my son is renting while he is going to college in Tennessee. Does that make any sense to establish a 60-month contract on a rental? Hello? Anyone home? The representative misrepresented their selves and the service.
A couple of months ago, a man came to my door claiming to work for APX Alarm, he told me how my neighbors had used their company and they were going from house to house to try to get new customers. I felt something was amiss with this so I refused the service but did give them my phone number. Since then, I have been inundated with calls from their company to purchase their system. I am on the Do Not Call Registry and have asked them on numerous occasions not to call me anymore. They still persist. It is then that I looked them up via a search engine and found that they were a fraudulent company.
I have since contacted the real APEX Alarm and have spoken with the owner. This fraudulent company is not associated with the real APEX Alarm, the real company can be reached at 510-548-0515, the owner's name is Nick, and I can't read what I wrote as his last name. He was very informative about this fraudulent company APX Alarm, they are owned by Todd Peterson, Keith Melifuson, and Sean Breenchley. They are located out of Utah and their investors are Goldman Sachs.
Unfortunately, I have found that you can only submit a complaint here or if they have called you to the Do Not Call Registry Complaint, local government will not intervene due to the fact that they have a license to sell in your area and they have no way of knowing that this company is fraudulent. My best advice is to not give any information to any door to door salesmen, if you want their product, seek them out yourself.
The calls do not stop, they call at all hours of the day and evening and trying to have your number removed from their calling list is fruitless. There must be a way that we, as consumers can stop this fraud. Research them, they have terrible business practices and have no problem using trickery or fraud to get your business. They prey on the elderly and anyone else they possibly can.
I purchased an alarm system from APX in the middle of May. Due to recent newscasts in my area and the growing concern about this company, I want to cancel my contract. I feel that I was bullied into buying the system because the salesman informed me that there was a lot of trouble in my neighborhood and even told a story about one of my neighbors getting broke into. The salesman was very good at his job of finding what scared me the most and what my insecurities were. I was a little taken back by the tactics and the sales service of the company, but felt a security system would be a selling feature for our house when we sold it. I plan on reporting to the Better Business Bureau and will email my story to the local news channel. Our real estate agent even told us about the negative antics of APX. I am sorry, but this not the way to start out a business relationship with a customer. Your company prides its self on the customer service you provide. In my eyes, the customer service is not a service to the home owner. I was very upset about the customer service I received when I was approached about the system. The salesman pressured me into making a rather quick decision prior to allowing me to research companies like I normally do. He told me that I would have to make a decision that day as to whether or not to purchase the system. He told me that it was his last day in the area and that they only had a few spots left. I did not want to make a decision without my husband.
The salesman agreed to return to the house in 1 hour. He did not return for almost 2-1/2 hours later. The first time we were left waiting. After he gave his speech about the system, and con my husband into the system by talking about how I would be so much safer when he was not home, the decision was made to purchase the system because it seemed to be good. We began the agreement to install the system. We had asked if we could wait a couple of days to install it because we had a lot of plans that evening and the following weekend. The salesman told us that a person was in the area and that he would be there in 10-15 minutes. An installation man arrived almost 1 to 1.5 hours later. My husband and I had plans that we had to get to. My husband spoke to the technician and told him that we needed to get to our prior engagement and it was then rescheduled with the installation person to return the next day. The installation technician again did not show on time. At this point, we were very frustrated. We had contacted the salesman and told him of our issues with the installation. He just said that he was sorry.
Due to all of this and the negative image that has been reported on TV recently about this company, I am requesting that my service and contract be terminated. When I asked about the certification/licensure of the company during the sales speech, the salesman stated that they were a very reputable company and we need not to worry. I felt a little suspicious about the company from the beginning because of the technicians. If APX is such a large company, you would think that the service technicians and sales people would have company cars. I was a little taken back by the unprofessional way of showing up in personally owned cars and retrieving 5 gallon buckets with equipment in them. As I said before, I will be sending this email to the local news channel as well. I hope this email will be returned promptly unlike the previous service I have received. I also asked the sales person about possibly stopping the service/contract in the future. He told me that the contract could be ended. When I called and spoke to the customer support person, they told me that there was a 3-day cancellation agreement and that the contract cannot be canceled.
On May 29, 2009, an unexpected and poorly dressed (white shirt, shorts, and flip flops) APX sales representative knocked on my door at dinner time. He barged into my house (almost a tragic mistake on his part) and attempted to sale me an alarm system I didn't want. Using high pressure sales tactics, he mentioned there had been break-ins in the neighborhood (completely untrue) and if I agree to leave an APX sign up in my yard for a year, the equipment, installation, and monitoring fees would be free for that year (another lie). He wanted me to sign a contract on the spot and when I refused, he became angry saying, "if you don't agree to this, then I'll have to give it to one of your neighbors." He left, hopefully feeling crushed at not making a sale. APX, what kind of scum are you hiring?
A young man came to the door early in the morning, waking me out of my sleep and claiming to be an APX salesman. From the get-go, something didn't seem right. He told me that they would upgrade our current alarm system with their technology and that it would only be $39.95 a month. He had an ID around his neck, but it was turned backwards. He also had a folder in his hand. He was not driving a vehicle. That seemed kinda odd.
When the ADT man stopped by, he had ID and was in a vehicle. I mentioned that to him, and he replied that everyone does it differently. He kept pushing the issue of it only being a few dollars more a month. The more I said "That's OK; I'm not interested," the more aggressive he got. Finally, I started cussing and threatened to open fire if he didn't leave my property. He caught a attitude and said, "Fine, then." and turned around and left walking. I decided to do some research on this company, and I have not seen anything good on them yet. Glad I didn't decide to sign up.
A "representative" from APX Alarm came to the door trying to sell me a home alarm system. Very strange from the get-go, I asked him for "information" about this company and services and received a blank torn off "appointment" card with the info above. I went online and looked up the company, and I called the police who told me they had a "permit" and were "fingerprinted". I was pretty amazed at their blasé attitude towards this whole episode. With all the scams that go on today, I thought they might have given it more consideration that the condescending way I got treated when I told them I read it was a big scam! Live and learn!
I had no intention of getting APA services. The whole thing seemed pretty bogus and hokey to me. And there is no way someone's going to walk up to my door with no proper ID and sell me something to "protect" my home; but obviously, the town police could care less! Buyer beware I guess!
We were approached at our front door by a young man who was selling APX Alarm Systems. The first thing he said was, "I am in the neighborhood selling alarm systems." Honesty is the best policy with me. He fully explained the costs, monthly and others, and the different types of security systems they offered. We agreed to their terms in contract form. They installed the system in the next 3 hours. The installation was quick, clean and very efficient. The only thing we had to wait for was the smoke alarm to be installed because in Texas, you have to be licensed especially for smoke/fire alarm system installs.
About 1 month later, APX called and a technician came and installed the smoke detector. Again, fast, courteous and clean. All systems have worked perfectly for a year now. Terrific service and customer support. I do not know what happened to all that have had problems but may I suggest that they call and speak with a customer service rep and explain (not yell) their specific problem and ask for assistance from APX.
I went to my door to look outside because my dog was barking. I saw a guy across the street with a white shirt on and a folder on his hand. He was looking around while on a person's porch waiting for the person to answer the door. It just didn't seem right to me. About 5 minutes later, we had the doorbell ring and it was the same man at my door. He asked, "Can I talk with the homeowner?" So I called my father to the door. My father went outside and I stood near the screen door right in front of them. I listened to what he had to say.
He talked all this trash about Brinks Home Security System and other ones too. He didn't make that much eye contact and also talked about one of the people across the street having a stroke not too long ago. It made me realize, is he the real deal or a scam artist? So my father let him in, but I didn't want the guy in my house. We all sat down and he was very jumpy. He even showed houses that were signed up for the company and the tech people would be coming to all of the houses that night. So as he was talking to us, I got a fresh plastic cup and filled it with water and handed it to him for fingerprints just in case my house gets robbed in the near future. He took a sip and left it.
We all finished talking and to me it just seemed too good to be true. Plus I watch all these shows about people robbing houses. I learned about systems from it and I would correct this guy and ask him other questions, making him more jumpy. He asked for both of our information, but no social security. Then he called someone with some of my father's info. The guy then left about 3 minutes later, telling us later that night tech people will be at our house putting in a system. We didn't sign any paperwork for a system to be put in. The guy was so jumpy he left his phone and some paperwork in my house. I ran outside to tell him his stuff was in my house.
Well my father was not going to sign something without reading the paperwork, so he read it once the guy left. It had that we paid nothing for all of the equipment, which seemed good. But down further it said we have to pay $1,949.61 to start the service which will be for 39 months. I came online the next day and read up about the company and saw bad things about them. So I decided to call the police and they told me that they have a permit to go around so they can't do anything about it. If you see them in your town, tell everyone to turn them away. I knew it was a scam, but we wanted to see and hear more about it just in case someone got robbed in our area.
A man claiming to be representing this company was knocking on doors in my neighborhood and asking residents questions concerning their security systems and security features of their premises. I sent him away and called the police, who told me they had similar complaints about this company before and that they had numerous false alarms from properties using their systems. Giving information about your property to people going door to door is a dangerous practice, even if the company is reputable - which this one apparently is not.
My 80-year-old father got tricked into signing up for 60 months of security monitoring at $44.95 a month. The sales rep used the scam that they just had to keep the sign up to advertise the business. He thought the monitoring could be canceled. Since he's 80, I guess he believed what the 3 guys in the house told him and the system was installed the same day he signed based on the misleading statements made by the sales rep. The company said to cancel, we need to pay $2,500 or get taken to collections and credit ruined! This company took advantage of the elderly. Disgusting! And they lied about a number of things! My dad lives on a fixed income. He can't afford to pay $44.95 for 5 more years. If he were to die before it's done, does that mean my mom (who will really be struggling) will have to pay? This is awful.
Well first off, always read what you're signing. I signed up with APX over 6 months ago and it has been horrible. The first week we had it, a lot of bad things went wrong with the system; the system didn't work some days, and then suddenly it works, but the worst is that you can't cancel no matter what. My wife and I had to move to Mexico to fix my Visa, and we called the APX rep. They told me that they can do nothing about it - very, very rude. They told my wife that it was not their fault. The guy who installed it told us that there was no contract needed for this, but it was all a lie. Please don’t sign up with APX for any reason.
I have a serious problem that I need help with. I signed a contract with APX. I mistakenly misunderstood 60 months for 6 months. Was not explained by the salesman. My husband and I are no longer working, we are both disabled and are unable to pay our bills at this time. I tried many times with APX. They want me to pay the rest of the full term, $2,000 to break the contract, or attach bill to my mortgage.
Dana **, a door-to-door seller from APX Alarm came to my door assuring that this was the best alarm system I could get, told me that I don't have to worry about signing long term contracts because I can cancel at anytime, no credit record check, no SSN. I noted that she was so pushy, and making frequently eye contact with the technician that came along with her to install the system (June 24, 2008). It was the beginning of a nightmare... This young technician made awful work (of course, it was covered by the phone jacket, so I didn't notice the mess). My internet service was interrupted for 6 weeks. My home phone service did not work for periods of times. We found out until friends and relatives tried to reach us at our cells phones, when we try to make phone calls, phone dead.
I even argued with my phone company, until they told me it was the alarm system that was messing the service. We set up the alarm and door sensors failed to work. We had a toast slice trapped on the toaster, the whole house on smoke. The smoke detector from APX never got activated. We had to unplug the toaster. A nice technician from APX came to fix the problem, only to work for 5 days, and APX Alarm didn't care. The only thing they said (All representatives) is that you cannot cancel, the only thing you can do is to pay the term of the contract or transfer the service to someone else (WHAT???).
I will never recommend this company, not even to my worst enemy. One of the representatives made fun of me... terrible customer care (if any). Now they sent this account to a collection agency, telling me they are going to sue me, and damage my good credit record. APX checks your credit records before they knock on your doors. APX Alarm definitely uses shady business practices. How can I pay for a useless service and a toy like equipment? The APX technician told me that the doors sensors failed to work because the rainy weather, they got wet (????). What kind of security Company is APX Alarm System? Dana ** told me that the papers I signed were only my AUTHORIZATION TO INSTALL the equipment, distracting me by making me personal questions and my stupidity for not getting my reading glasses and TRUSTING A LACK OF INTEGRITY PERSON.
On August 11, 2008, I was approached by a salesman at my home, who was selling an alarm system. I was told that because of the area I live in, APX ALARM had a certain amount of funds set aside for customers to have a free alarm system installed, and all they ask is that you allow them to display their sign in your front yard for advertisement purposes. However, there was a monthly service fee of $44.99. I agreed to accept this alarm service. Although I was not aware of a contract. The salesman never mentioned the 60 month contract or product payment in full of $2,000 dollars if you cancel service, even though I explained to him that I couldn't really afford the system. I was under the impression that I could cancel the service at any time and sign up again, when I could afford it.
So on 10-19-08, I called APX and talked to Marcello. I told him that I wanted to cancel the service. He said, the only way I could do that is if I sold the alarm system to someone else or pay APX $2,000 and some dollars for it. I could not believe it! If I had known this fact, I would have never accepted the alarm system from APX. Marcello actually chuckled a little when I explained to him of how convincing the salesperson was that day. Although he did offer me a somewhat alternative as to relieving me of payments for 3 months, however the contract would be extended another 3 months. He mailed me an addendum to sign, which I have not yet got around to signing, as I wanted to contact Consumer Affairs before doing so.
I am a single parent of three and this is a revolving charge on my credit card. I can't afford this at this time let alone $2,000 dollars to pay it off. Is there anything that I can do to send this back somehow? It is in perfect condition, as it has never been used. Is it too late because this was done over 6 months ago? I have been so busy and have not had time to address this issue. I feel like I've been scammed. I would appreciate any advice that you have to offer regarding this.
APX Alarm was soliciting in my neighborhood about one week after it closed in June (on June 14th) - the interesting part of this is that my father was the buyer, and I, as his daughter, am going to be paying the home off with a contract for deed. We have not yet set up the contract for deed for the purchase as of today, October 1st. When the salesman came to my home I told him right off the bat, in my backyard, before I even looked at the products, that I didn't own the home yet. He said that was fine, and the contract for service follows the person who set up the service, not the homeowner, anyway.
I went ahead with choosing the most basic, cheap alarm system. Then, after two young men (who arrived out of nowhere and were waiting outside) started drilling the window molding and carving holes in the kitchen, the salesman told me that they need a checking account for payment and they don't accept anything else. I told the man that I have no checking account. I have absolutely nothing but a US Federal Savings account. He said, "I think that will be fine", without looking into it or verifying. I told him again that I was uncomfortable making direct payments that way anyway, but he insisted that everything would be fine. I decided I would go for it.
However, I get all my statements online, and had no idea what my routing # was. He told me "just to try and think of it". He basically suggested that I enter my account # and then call them and change it when I know the routing #. He would not accept my word that I would call with the right number, insisted that I just enter a baloney, impartial number. I signed the contract with my name, the date, etc. and he left. Then next business day I called APX and told them I needed to update my account #, and I explained that the salesman told me it was okay to give them the wrong # and call it in later.
The man on the phone was confused about that story and then told me that the payment appeared to have already gone through. I told him that there was no way that was possible, as I never gave them my routing number. He just told me, "Well, it worked, so don't worry! " Again, I was baffled, and he refused to change anything about the account info. The next billing period, I still hadn't seen any payments posted from my account, so I called them again, worried. They said that there was an error processing my account. I gave them the routing # and verified the account #. I also explained that I already called and tried to take care of this and was assured everything was okay. The man assured me that "these things happen" and he saw that I had called before. He entered the routing # I supplied from US Federal and said I had to pay a late fee for the missed payment. That seemed unfair, especially because the error was not on my end!
Anyway, the next billing cycle came and again, no payment posted. This time, however, a letter from APX Alarm came to my home - not in my name, though, in my DAD'S name!! I called them immediately and told them my dad was my first emergency contact, but NOT on the contract. He put me on hold and looked into it. When he came back, he told me that I didn't qualify for the alarm contract because of my credit. I told him that he cannot simply make my dad, the emergency contact, responsible for the alarm contract because I didn't qualify. No one ever even told me this was subject to a credit pull. The man went on to say it was no big deal, that my dad's name "HAD" to be on there as the primary contract holder because he owned the home.
I told them that this was exactly what my concern was at the get-go, and that I was told that the contract followed the tenant, not the owner. The man on the phone told me not to worry - but I am worried! Then he said, "Since you and your father both signed the contract..." I stopped DEAD in my tracks. I corrected him. My dad has 100% nothing to do with the contract at all. He said that was not the case, that the contract was signed by both parties. We went back and forth, and I asked him how that was possible if my dad wasn't there at all!
My dad actually chided me afterwards for being such a sucker, and said he wished he could have been there to kick them off my lawn! The man had no answer for why my dad's name - "AND SIGNATURE" - were on the contract. The only way they got my dad's name was from the emergency contacts I gave them - my dad (Gerald **), my best friend Rose, and my boyfriend's name were all given. I was so angry and I felt ripped off, taken advantage of, and I was scared, too, because this all seemed scary to me.
I looked at the pink slip that was given to me in my folder of documents the day they left. I was horrified to see that below my name and my signature, the name "Gerald **" was written by the salesman, and below that was a squiggle that was supposed to be my dad's signature. My dad never signed that, and I am 100% certain that the salesman forged my dad's name behind my back after I handed him the form, knowing that his name had to be on there. I don't know what to do - HELP! I don't know if this is a small-court issue, or if I should take this up with the BBB. I am very angry and I feel manipulated and taken advantage of - my dad too!
My dad had nothing to do with this but they pulled a slippery move on me, pulling my name right off the service contract and replacing it was my dad's name, a person who did not sign any contract with them. HELP! I am missing sleep over this and am helpless! My coworkers think I should taken them to court and my law student friends think I should sue! I just want out of this fraudulent contract with this unethical company! Now I realize the reason my payments won't work is because the contract and the bank info need to be in the same name - my dad's! My dad is being hounded for payment, they absolutely refuse to accept MY payment, and they forged my dad's name on the contract, right below where I signed! I want out! I feel helpless and frankly, screwed!!
A door to door salesman from APX Alarm
http://apxalarm.com came to our house and stated that they are doing a advertising special. They would Replace our existing Alarm for free with a more sophisticated alarm that would be more sensitive and allow us to keep our pet in the house and the alarm on. We were skeptical and did not want to switch, they said all we had to do was display the alarm sign in our front yard, the salesman also assured us if we were not happy with the alarm they would come and take it out. We allowed them to come and install the system, the installer also assured us that if we were not happy they would remove it, he pointed out a few lines in the contract that he thought were important and mentioned nothing about a 3 days trial period, that needed to be canceled via written letter. Then after the three day trial we were locked in for a 5 year contract.
We called one week later after having a false alarm in our home, they were unresponsive to help us. After 3 false alarms and the Police coming to our house we asked for the alarm to be taken out. They informed us that they would not unless we paid the entire 5 year contract out. I then called a supervisor and they said the same thing that they would not cancel the contract. I demanded to speak to the salesman who lied to us, they said they would have him call us. We have not heard form him. I want to know what legal action I can take against this company.
Vivint Smart Home Company Information
- Social media:
- Company Name:
- Company Type:
- 4931 N 300 W
- Postal Code:
- United States
- (801) 377-4116