About Vivint Smart Home
Vivint is a home security and home automation company that offers professionally installed and monitored customized security systems with 24/7 support. Its product line includes integrated security and automation systems, outdoor and indoor cameras, doorbell cameras, security sensors, smart locks and smart devices for lighting, temperature, locks and garage doors. You can call or go online for a free quote from Vivint.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
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- 1 stars
- Fully customizable systems
- Professional installation
- Contract-free option
- Complete control with Vivint app
- No DIY installation option
- Relatively high costs
Vivint is a good choice for those willing to pay a bit more for a customized home security system with professional installation. All plans include a centralized hub, sensors, app control and 24/7 monitoring and support.
What is Vivint?
Vivint designs integrated smart home security systems, including features such as professional installation and 24/7 monitoring. With a Vivint system, you can control security and smart devices such as locks, lighting and cameras on the Smart Hub or using the Vivint app. Vivint’s process starts with a custom design with help from one of its Smart Home Pros.
Vivint was founded in 1999 and has about 1.9 million customers throughout the U.S., according to the company. It is based in Provo, Utah.
Vivint home automation packages
Each Vivint home security and automation system comes with the Vivint Smart Hub, a cellular-connected control panel that connects all your products on a central platform via Wi-Fi. You can customize the rest of your package with a variety of products, including doorbell cameras, outdoor and indoor cameras, smart deterrent lighting, smart thermostats, water and glass break sensors, smart locks and more.
Vivint’s three customizable packages include:
- Starter Package: This basic package includes the Smart Hub, with a touchscreen control panel, intruder detection, ongoing monitoring and access to the mobile app.
- Premium Package: This package provides everything included in the Starter Package, plus video security and theft protection.
- Premium Plus Package: Vivint’s highest-level package includes everything in Premium, plus smart-home automations (including voice control), protection for your vehicles and video recording storage.
The total cost of a home security system from Vivint varies based on the package and equipment you choose.
The base cost of the Starter Package is $599, with monthly monitoring starting at $19.99 per month. The cost includes an in-home consultation, professional installation, 24/7 support, home monitoring and service.
You can buy the equipment upfront in full from Vivint or finance it over time. Talk to a Vivint specialist about any ongoing promotions that may include free installation.
Vivint’s base equipment includes its Smart Hub panel, a flood and water damage sensor and break-in security sensors.
You can add any of the following equipment options to your security or home automation package to personalize your system.
- Door and window sensors
- The wireless sensors communicate with the hub and app, sending alerts and sounding alarms. They have a five-year battery life.
- Smoke alarm/carbon monoxide detector
- The smoke alarm helps shut off airflow in a fire, and the carbon monoxide detector connects you to monitoring if there’s a harmful level of the odorless gas.
- Outdoor Camera Pro
- If the camera detects someone, it activates an 85-decibel speaker and lights up. It is high-definition and has a 140-degree field of view and night vision.
- Indoor camera
- The indoor camera records when there’s motion and sends notifications to your phone. It also has a two-way talk feature.
- Doorbell Camera Pro
- Vivint’s doorbell camera has Smart Deter technology to stop package theft; if it sees someone trying to take a package, it activates a 90-decibel speaker and LED ring. The camera has a 180-degree-by-180-degree field of view and night vision.
- Smart lock
- The Kwikset smart lock lets you assign up to 30 unique access codes for family members and friends. You can also stay informed on who’s unlocking and locking doors and use the Vivint App or Smart Hub to unlock with an access code.
- Smart thermostat
- Control the temperature in your home from anywhere.
- Smart lighting
- Manage your lights without flipping switches. You can set custom lighting schedules and save on energy costs.
- Smart garage door controller
- Use the app to open and shut your garage from anywhere. The app also notifies you if you leave the garage door open.
Garage door control
Vivint Smart Home FAQ
- Does Vivint have an equipment warranty?
Vivint covers repairs or replacements of any defective part of a system at no charge within 120 days of installation. After 120 days, Vivint covers replacements of defective parts, but you are responsible for paying a service charge for any service call. Vivint’s warranty doesn’t cover alarm screens or batteries.
- How long are Vivint contracts?
Vivint states that equipment financing requires a “coterminous” monthly agreement. So if you opt for a 60-month financing plan, you will have a 60-month contract. Month-to-month monitoring is possible if you pay for the equipment upfront.
- Does Vivint work without Wi-Fi?
You need a wireless connection to use a Vivint system, because the Smart Hub (the central control panel) uses Wi-Fi to connect. However, Vivint has a cellular backhaul that allows the system to work if your Wi-Fi goes out.
- Does Vivint spy on you?
Vivint doesn’t spy on you. However, hacking is always a possibility with any home security system that uses wireless technology. Vivint’s Smart Hub encrypts signals to keep cameras, recordings and devices safe from breaches. The company recommends taking steps to secure your wireless network, like regularly changing passwords and updating software and hardware.
- Does Vivint run a credit check?
Vivint may run a credit check if you request a free quote or make a purchase. When you contact Vivint for the first time, you can ask if a credit check is necessary before proceeding.
- Can Vivint be used without monitoring?
All Vivint systems include professional monitoring.
- Does Vivint SkyControl have a camera?
The Vivint SkyControl panel does not have a camera. It is a control panel that allows users to control their home security equipment and communicate with Vivint security professionals. It does provide notifications of camera activity (if you have cameras set up).
Is Vivint worth it?
Vivint is expensive compared with some security systems — mostly because of the cost of equipment. But for those willing to pay more for home security, it seems the ability to customize a system with high-quality safety devices is a big draw. Vivint users say the control panel is easy to use and praise the camera quality — particularly the doorbell camera. They also say installation technicians are professional and take the time to answer any questions you have. If you’re searching for an integrated smart home security system, we recommend getting a quote from Vivint.
For further insight, see how Vivint compares with our top picks for smart home security systems.
Vivint Smart Home video reviews
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The people were friendly and nice. They explained everything to me, answered all my questions. The installation was good too. Very respectful. Would definitely recommend to a friend. Explained how to use the system perfectly and answered all my questions.
To put it very simply the gentleman who came out was very personable, very knowledgeable and gave us a great deal. So far the system has been great. The product itself is even better once we started playing with it. A+ on both aspects.
That's what we like to hear, Carl! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1
I own two houses. I have had VIVINT (previously another company that I can’t remember) in Arlington TX since 2008. I purchased a new home in Waxahachie TX and BRINKS (formerly another company that I can’t remember) was already at the house, I just had to activate. We became dissatisfied with BRINKS and I chose to also put VIVINT at the Waxahachie address.
Yesterday Ali, an outstanding technician, arrived to install. I had been told I was “pre-approved” so I was surprised when Ali told me I needed to “apply for credit”. I didn’t understand since I already have an account for the home in Arlington but reluctantly agreed to “apply”. Ali went back to work and in a few moments I got a message that my Equifax account was locked and VIVINT could not get approval. I had locked my account almost two years ago due to a bank irregularity when my previous bank was acquired by PNC, and was told the freeze was for 12month unless I requested the freeze again. I did not request an additional freeze, have not applied for any credit and thought the freeze no longer existed.
Once I was made aware Equifax needed access, I tried to reach Equifax online but they could not verify who I am!!! WHAT???? I had to them call Equifax which proved to be a V E R Y arduous task!!! My call was “bumped up” to three different supervisors and then I was finally told there was no freeze and no entity had tried to verify my credit. WHAT???? All this time Ali was patiently waiting and heard much of what was going on because I had the Equifax call on speaker phone.
Finally, the third supervisor sent another link after being convinced I really could not access either of the prior links. The Equifax supervisor assured me they had had no problem with the final form link but by that time my patience and nerves were stretched beyond my ability to cope any longer. Ali to the rescue!!! He understood what I was being asked to do and showed me on my MacBook how to accomplish what I needed to do to complete the Equifax form!! Had Ali not been present I know I would not ever have been able till comply with the Equifax request. After two hours on the phone, Citizen was able to verify my creditworthiness and Ali quickly finished the install. Ali was the epitome of professionalism and maintained “cool” at all times, even when I was on the verge of losing my mind!! THANK YOU TO ALI FOR MAKING THE INSTALL A SUCCESS!!!
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I can't help but be fair and accurate. The technicians that I had were a great team together. From the sales rep to the installers. Which started as one and then came two more. The sales rep arrived first - presented the Vivint products - and after agreeing to sign up - I received an immediate installation date and time - which was the same night. I really didn't want to have the technician(s) do any work on this night. I wasn't feeling well and was very tired, I wanted to call it for the night. Reluctantly, I agreed. Mainly because I didn't want to pay the installation fee, if my date of install had to change.
The first technician arrived within 30 minutes after my presentation. A female arrived, I thought very impressive. After asking me location questions for the equipment placement, putting on her working tool belt, she proceeded to get started with the installation. Within another hour, two more technicians arrived. She asked and gave instructions for equipment placement to get the installation done accurately and efficiently and as soon as possible. They knew I wasn't feeling well. I would say well done. They were out by midnight. And I couldn't wait to go to bed. Suggestion: I feel the sales rep should be more upfront with the time length to a customer, especially after giving a quick (ie. 15 min) overview of the products. If a customer is interested, they will sit thru a longer presentation. For me it was 1.5 hours barring some short stops. Because I have small children to attend to.
This is great feedback, Linda! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!
Never have I ever had a fantastic experience from start to finish when ordering something custom. The rep on the phone (Steele) was beyond great at explaining who guys are, and what services you offer that matches our needs. Amen. Justin was our technician, was very personable and professional! His customer service went above and beyond from what I know companies expect. This is the sole reason why I will have no problem telling friends and family about your company and WHY they should get services from you! Great guy and these are exactly the type of employees that you want to have representing the company! Nobody likes an employee who is grumpy and micromanages.
Mat the manager also stopped by our house and let me say, he carried himself exceptionally and I clearly see why he is in the position that he is. We had a few concerns about our install due to our house lacking a doorbell electrical line and he was able to instantly find a solution so that we would not see ANY CABLES coming out of the wall! We couldn't believe how professional it looked and were dreading having to see cables and painting it to try and hide it. He also made sure to use a product so that they didn't have to staple anything and WE APPRECIATE Mat treating our home as if it was his! I can’t say enough about these two gentlemen! Hands down one of the best experiences we have ever had when purchasing something! The way they took care of us, I hope you take care of them as well!
That's what we like to hear, Flor! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!
I had ADT. Was paying $45 a month just for monitoring? A Vivint sales rep. knocked in my door, Aaron. Nice guy, very knowledgeable and informative! He stated ADT might be a little cheaper, but not better. He was correct!! I had some concerns and issues, he answered every one!!!! I was still on the fence, over thinking. So I called Vivint directly, spoke to Franklin. A really great rep. and spent sometime answering any odd question I had, put my mind at ease!!! An answer to prayer, actually!!! He professionally directed me back to Aaron to complete the process. I did. I ordered a system!!!
The installation technician came today, a very polite and super knowledgeable young man, Jesse. Started the install with the help of another tech, I believe his supervisor? Frankie? Also very knowledgeable and nice! During the install Jesse had some system issues with the old ADT system, brainstormed it, came up with a game plan and executed it promptly!!! Without delay!!! My old system had been "updated" poorly over 15 years???? Jesse explained the issues, showed me exactly what was wrong and what needed to be done to correct them. And he did, Jesse, literally is the man!! He fixed every issue, did the complete install, and overcame every hurdle and we had a few!!! This tech deserves a raise, promotion, or both!! He earned it today, a long one! I would highly recommend Vivint, especially with this team!!! System's in and I LOVE it.... I complain when I get bad service and give praise when I get good service!!! This was better than good!!!!
That's what we like to hear, John! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!
My experience has been overall 4.5 stars because the technician was so helpful on installation day. The sales rep when I first called was very thorough in explaining items and helping me get the customized package I wanted. He sent the information in a timely manner and was very responsive to any questions I had. The only problems I had with those conversations were some things said over the phone about being able to cancel within the first 30 days and the equipment would be taken and no other fees charged, which I learned is not the case; and no initial setup fee for a new homeowner which never made it to the invoice. The next contact I had was the actual appointment which took forever to set and then I was kept waiting and waiting for a technician to show up that never did and never got a call back that he was not going to show up. I was then texted to reschedule which seems very unprofessional and illegitimate.
Finally I set up another appointment and then it was cancelled but by no means at Vivint's fault. The next appointment was made and the technician was beyond helpful, he wore his masks at all times. Was very through in his setup, explained all details, talked me through explanations and any questions I had. If there were any doubts he settled them and offered solutions. The overall experience was good other than the issue with the first appointment being cancelled the day of and no other solution to get it done that day by another technician.
The only reason I bring that up is because in the middle of this past week a younger gentleman by foot came to the door as a Vivint rep and told me he could have set me up that day. But due to certain reasons he could not take me on as a customer until the appointment was cancelled + 2 weeks time. Which makes me ask why it wasn’t able to be setup that first day of the cancelled appointment. To summarize my issues, the communication via text and coming from different numbers and sources seemed very unprofessional, the cancelled appointment the day of with no effort to complete it, and finally the promises made with the initial sales rep that never made it to the initial invoice.
Thank you so much Vivint. The installer was fast and very knowledgeable. I just love Vivint at my Home, Business, and Apartment. He also added sensors on every window and door. Also added for windows if someone breaks the glass. I am very happy with their service install and customer care.
I started this process several months ago and had to continually push back installation due to setbacks with utilities. Heather our rep was so accommodating and understanding. We had our installation today and the installer was knowledgeable, helpful, and friendly. I will recommend Vivint to other business owners in the area.
Cody was on time and was obviously very knowledgeable about the system. Very personable as well. It was a pleasure to have Cody install our system. He did an excellent job of explaining what the system he installed could do and how to access the various parts of the system.
I was very satisfied with the installation process. Everything was well explained to me. The gentleman was very helpful with any questions that were asked. I think I will enjoy this new security system that has been installed for my protection as well as my family.
Alex is the kind of rep everyone deserves. A1 Service. He's amazing and I'm so glad to have such an awesome guy. Thanks Alex, you're the Best. Time to Level up. Not sure what that looks like but you have perfected this side of the business. Teach it.
Vivint Smart Home Company Information
- Social media:
- Company Name:
- Company Type:
- 4931 N 300 W
- Postal Code:
- United States
- (801) 377-4116