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We ordered a replacement heater assembly for a Samsung dryer on November 25th and paid for the 1-2 day shipping ($19.95). Part was shipped on Monday, November 26th and showed an expected deliver date of November 30th which was past the timeframe for paid delivery. Contacted them twice and was advised that refund for shipping could not be issued until part was actually received, which makes no sense because they can track and see it has not been delivered. Today, December 1st, you can't even get updated tracking info and no part yet. If anyone orders, I would not spend the extra money for the expedited shipping. You can't get information and get pathetic excuses from Paula ** as to why no refund can be issued. In the future, we will purchase the part locally. We would not recommend using this company.
I ordered a part for my oven. The company kept delaying the date of delivery. I found a local supplier and subsequently cancelled my order and was assured my refund would be processed in 7-10 days. It has been over a month and still no refund. Several e-mails have resulted in many excuses. DO NOT ORDER FROM THIS COMPANY.
Avoid this company, horrible customer service and communication. Got excuses every time I inquired about my order and tried to make me wait over a month for an order I could have filled by several other companies in a couple of days.
I placed an order with this company on January 10, 2018 because at the time they were the only company with the part in stock OR SO THEIR WEBSITE SAID THEY DID. After 7 days I STILL had not received an email stating when the part would be shipped out yet they still had removed the money from my account. I sent an email (since there is NO PHONE NUMBER to call) and was told the part was on back order and would be in stock for the order to be shipped out on the 16th.
Come the 17th I never received an email again with a shipping confirmation so I sent another email and was told again the order was still on backorder. It would be ANOTHER 2-3 business days before the warehouse would receive that part. So I gave it a couple more days. Come the 19th I sent another email and was told they could not give me a date of when the part would be shipped. I paid over $120 for this part and I have not had a washer at this point for almost 2 week. So I asked for my order to be canceled. I found the part in stock on Amazon (which was out of stock when I originally ordered) and received it in the mail the very next day.
Here it is February 1st, and I am STILL WAITING on my money refund. And all they keep telling me is it can take 7-14 business days to process. This is by far the worst company I think I have ever dealt with. No one has answers, every answer is 3-5 days, 7-10 days, 5-8 days... I have never been so frustrated with a company either. Very very poor business. I just want my money back so that I never have to deal with them again.
Ordered a part to repair my stove. When the tech tried to install the part, he was unable to do so. The connection blades were different sizes than the ones on the original part. The tech was unable to install. I called the Appliance Zone and explained to them the situation and they issued me a Return Authorization. I sent the part back and they refuse to refund my money. They contend that the part was installed. It was not installed, it did not have the correct connection blades.
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Ordered a furnace motor, part charged to my visa next business day. Told it would ship in a day and I'd receive email confirmation. Few days later, no email, contacted them, email or chat only, won't take phone calls, told out of stock and wouldn't be in for 5 more days. Told them I needed part as furnace not running, wanted to cancel the order. They suggested that I not cancel the order until I found the part, that way if I wouldn't lose my position on waiting list. Since I was told it wouldn't ship for 5 days, I agreed. I found the part locally the next day, so I had to "chat" to cancel the order, mysteriously they received an "unexpected" shipment and it shipped, so I was told.
Wouldn't cancel and wouldn't provide me tracking number. Several days later I received tracking number and part arrived several days later. Immediately requested RA, which they complied and sent the day after I received part. Took over a month to get my credit, blamed on my credit card company. They hit me up for a 20% restocking fee, even though the part box was never opened. I STRONGLY RECOMMEND NOT TO BUY FROM THIS COMPANY!!!
Wish I'd checked their reviews first. Worst experience EVER. Ordered item they advertised as having. Every time it was supposed to go out, they had some excuse. Told them to cancel. Ordered elsewhere and got item in 3 days. Even after I cancelled, they sent item. When I returned it, they said they didn't have return validated or some nonsense, like they're some big company. Even after receiving return, they stated that I would be informed by "credit department" if and when refund will be issued. This is a mom and pop shop that looks for items after ordered and don't want to give $ back, even after blowing the order.
I thought I'd save a few dollars by ordering through this site instead of Amazon.com. I should have checked the web instead of the 'Google Reviews'. After my order they wrote to me: "I was able to locate the OEM Version of this part in stock through an alternate vendor - unfortunately; this part comes with a higher price. Please let us know if this is something you may be interested in." It's been a month since I ordered, and no dish rack. They don't offer a phone number or address of any sort. Of course they charged my credit card as soon as the order was placed.
Ordered a part, didn't hear anything for 2 weeks. I finally contacted them only to learn it was back-ordered and they had no idea when it would be in. Offered to sell me another version of the part for more money! The old bait and switch! My first clue that this company won't adequately communicate should have been this line in their order confirmation e-mail: If you do not receive an email with tracking information within 3-4 days please contact us for updates on your order.
I ordered two different types of replacement shelves for my refrigerator. A week later they notified me that one of the parts wasn't in stock and that they would have it in 7 business days. I contacted them and told them to ship me the part they did have in stock. They told me then, that they had none of these parts in stock. I asked them to cancel my order. 3 weeks later I noticed I had never received a cancellation notice. I contacted them and found out the order hadn't been canceled and the parts still had not come in. I told them to cancel. I got an email back asking me why I wanted to cancel. I said I no longer had a need for the parts and asked them to honor my cancellation request.
The next day I got an email saying they found one of the part numbers in stock and would mail the order out immediately. I sent them an email saying I had canceled the order. I received two more emails telling me that they could mail out half the order immediately. I HAVE JUST EMAILED MY 5TH REQUEST TO CANCEL THIS ORDER! Under no circumstances will I ever have anything to do with this company again.
Ordered a hinge for a 10 or so y/o Whirlpool washer, $70. March 5 2017. First it was waiting shipment from the warehouse, then on back order from somewhere, then farmed out to be fabricated from scratch. Finally gave up on October 6th after being strung along for six months with intimidating messages from AZ that we'd "lose our priority position if we cancelled". Finally realized that the part would never materialize. Which is also true of our refund. It has not materialized either after 2 weeks. Next step, contacting the Indiana attorney general's office for some help.
Ordered a controller for a washing machine from ApplianceZone.com. Arrived and didn't function. LED light would not come on. Didn't want to wait another week for a replacement part so took a store credit and purchased locally. Later ordered a dryer part along with some hand cleaner. Hand cleaner was backordered so they DELAYED THE ENTIRE SHIPMENT! Meanwhile I have a mountain of laundry piled up. NO ABILITY TO EXPEDITE THE SHIPPING. NO OVERNIGHT SHIPPING. Poor customer service. AVOID THIS COMPANY!!!
Ordered replacement parts for appliance. Spent extra for expedited shipping. My appliance is all taken apart with parts all over my kitchen and I'm watching for delivery which is now overdue. I contact them to track it only to find that it's been back ordered. No live person to talk to but their live chat function seemed to work, but only with canned responses. We'll see if I get my refund. Back to square one for me.
Updated on 11/08/2017: Order was canceled. No refund in over 30 days. Requested again through their chat service. Will post if refund given.
Ordered part on August 8, 2017. Funds were withdrawn on August 10, 2017. Today is September 4, 2017 and I have not received the four replacement knobs for my stove. Their website is like the first one to show up, DECEIVING the consumer of their business with false advertisement. No way to talk to anyone other than filling out an inquiry on their website. You don't receive a confirmation email with an order number. That was my first suspicion. After reading reviews, realized that's what this company do.
Sounds like they're just one big scam. If they get 50 - 100 people a day to spend $20 a day, I can only imagine the money they are scamming. WOW! I don't understand why they are able to still be in business with all the supposedly big brother internet supervision we supposedly have. Looks like this is the business to get into. Making a $1000 a day scamming consumers without anyone looking into it. That mean I can make an easy $360,000 plus a year. WOW! SOMEBODY MAKE IT STOP PLEASE!
I ordered one Samsung filter for my refrigerator. The price was $42.50. They immediately charged my bank account $42.50 TWICE. They have no phone number or any way to get in touch with them. Now I have no merchandise and no money. What can I do to get my money back? They sent an order number ** but no way to get into with them. I am very sorry I ordered from them.
Ordered two Pur Water Filters for my KitchenAid fridge. After 3 weeks with no delivery contacted customer no-service through their Chat line. (I can see now why they don't want to talk to people). They said filters were on back order so I decided to order from someone else and canceled the order. Then they emailed me back and advised that I would be out at the back of the line if I canceled the order and I emailed them back and confirmed I wanted to cancel the order.
Then two weeks later I get an email confirming they had shipped the order. Tried to stop the shipment through their virtual customer no-service department but you can guess how that went. Knowing their RETURN POLICY is a bunch of CRAP I decided to just keep them and not go through a coronary trying to send them back. Opened the box and found they had shipped some CHEAP generic filters that it could have purchased from a dozen places for $15.00 a piece instead of the $44.00 I paid. Stay far away from this company.
Lost AC window kit for LG portable AC. Found Appliance Zone online and decided to order a new kit to replace mine. The good thing that to order was easy because I paid by PayPal Credit. The price was very high 130 USD but it was a free shipping. After 7-8 days package came by FedEx. Immediately open and trip to put on and hook up with my LG AC. The hole for pipe is fits perfectly but I could not fix and stabilize the window slide to stay on the window because it was something missing maybe screws or similar to keep panels stay and not to slide down.
Next day immediately contact seller by annoying emails that I have missing hardware. Took pictures, send it, model and other info. The customer service online were nice but sooo limited. No phone to contact available. Took a few days them to finally responded to me back. All I wanted to get a missing pieces or something but instead they told me that the whole window kit was bad which is not true. After I decided to return what I got the worst problem that some rep told me that I get a store credit which I did not wanted to go back to them again and finally I sent it back.
Paid 28 bucks for return and they got it back last Monday. I sent email asking, "Where is my refund?" and they responded back that refund will take 5-10 days to get it back. Bad experience. Bad, limited communication and very slow response to partial replacement only for the hardware and not for a whole kit. But apparently it was not available. Right now just waiting for my refund and item they got back on Monday and today is Friday June 15 and still nothing is back. All my order experience was such a hassle and I cannot recommend this type of service.
I ordered a idler pulley for my dryer that broke down. When I inquired about when it would arrive I was then told that it was out of stock and it could be 2 weeks or more before I would receive. I told them that if they would show that it was not in stock on their website like other businesses do I would not have ordered it in the first place. Who is going to wait 2 weeks or more for a simple part with a broken dryer? The said they could cancel the order and I told them to do that. They said that they would "process the request".
After more than a week and no refund I checked my account on their website and it showed I had never placed any orders with them let alone anything about having it canceled or refunded. I then contacted the credit card co. and filed to have the charges reversed. Stay away from these people. No ethics, no customer service. The other reports on here are well founded. After more than a week and no refund I contacted the credit card co. to get the charges reversed.
I have ordered a timer for my Maytag washer, I didn't even used it because I changed my mind and ordered a new washer. Sent part back and no money was refunded to me. I emailed them and they claimed that part was used. They kept my money and also part. These people are thieves and ripping people off. I just wished I had read reviews before I ordered from them.
DO NOT BUY FROM APPLIANCE ZONE! They sent me a heating element which was faulty (had a hot spot at the front of the element) and it melted the inside of my dishwasher, causing it to leak. I now need to buy a new dishwasher because their part ruined my perfectly working, 2 year old dishwasher. They are refusing to comp me for a new dishwasher in exchange for the return of the faulty part (so they can run some tests). This part is very dangerous and could have caused a fire. It's not worth the risk of buying a part from Appliance Zone (or ERP, the part manufacturer) if it may destroy your appliance, or worse, set your house on fire. Go elsewhere. (Note: I have also filed a complaint with the FTC as this is a huge safety concern and they aren't addressing the problem properly.)
I wish I would have found this place before making an order from Appliance Zone. I made my order 2 months ago and I still haven't gotten it. My order was for a part that I need for my dishwasher, a silverware holder. They also stink at updating you on your order especially if it's not there. When I made my order I waited the two weeks, nothing happened. So I sent them an email asking where it was. They didn't respond till a week after saying that they were out of stock and are sending me one from the main company. I checked in every week, and it's the same answer.
Ordered a timer for GE washer. Website claimed an O.E.M. # (WE4M533). Part lasted all of 10 minutes. Chat with the rep and once part is installed they won't refund or replace. Said to mail part back so a tech can check it out. After reading this site, have to believe just another scam.
Our refrigerator broke down & there was a buzzing from the capacitor, so I ordered from Appliancezone.com because with expedited shipping they had the best price & fastest turn around time. Since our fridge had to be emptied into several coolers & iced down, I paid extra for 1-2 day shipping. I ordered it on Tuesday afternoon; it was not even shipped until Thursday. By the time it finally arrived on Saturday, I had been able to get a repairman out to look at the fridge. To my surprise, he found no problem with the existing capacitor. I contacted Appliancezone & requested return authorization. From reading another review out here, it seems that they have a canned response that they give people telling them that if it's not in the original packaging & if it was plugged in (even if it was just plugged into the start relay, but not plugged into the wall) that it was "used" & they would just have to throw it away.
The lady also said that because it was shipped on the 10th & arrived on the 12th, I received 2 day shipping & I couldn't get a refund for the shipping. Then they offer me $5 store credit as if I would do business with this company again! I'm a business owner, so I know as well as anyone that refunds suck. Sometimes, though, I believe you just need to do what you have to in order to take care of your customer. Unfortunately, they don't agree.
Wish I had found this site before ordering parts through ApplianceZone.com. I have the same problem as many others have reported, got the wrong part and when I emailed them they said return it in the original package and if their technician says it was not installed they would refund the money. If it looked like it may have been installed they would throw it away! This part was not installed but to play it safe (don't want my $197.00 tossed in the garbage) I had 3 local technicians look the part over and was told by 2 that it looked new to them and the other said it may have been installed before. That was enough to let me know how subjective the return policy is at ApplianceZone, that it is left to an opinion.
Still needing the part I ordered one from Partsimple, got a better price, delivered on time, was actually able to talk to someone on the phone, and was told before ordering that if there was any problem with the part it could be returned for a full refund. I will never attempt to do business with ApplianceZone again and would highly recommend that others look for another company to do business with.
I want to start off by saying I have had many positive purchases online over the years. This is one company, however, that I recommend staying away from. I purchased a dryer timer, which was comparably priced with other online companies at the time that I purchased it. I discovered, while waiting for the part to arrive, that my problem was not the timer but another part that was causing my problem. When the timer arrived, I did open the box but repackaged (without installing) and sent it back to the company requesting a refund.
They denied (without contacting me, I had to contact them) the refund saying that I installed the product. This is very dishonest and obviously they will turn around and resell this product. I returned this item in good faith but didn't realize I was dealing with dishonest people. A last note: because you state over and over that returns will not be given on used or installed items does not give license to deny all returns regardless. Again, my item had not been installed or used! BUYER BEWARE!
I purchased a remote for my air conditioner from them. When it didn't work I suggested that it might be because the battery was dead. Encouraged by them to do so, I purchased a new battery costing me $4.76 and requested a refund to my credit card. They would "only" give me an "In Store Credit" which is totally "useless" to me as I most certainly will never do business with them again.
Most parts listed on the site are out of stock. The thing is they leave them listed as 'In Stock'. It's intentional. Do NOT expect your part any time soon!
I ordered a part online and it showed that the item would ship within 1 week. The weird thing is I did not receive an email confirmation of my order. Well 6 weeks went by and I still did not receive my order. I looked through my Paypal transactions and found that I ordered the part through Appliance Zone. I contacted Appliance Zone customer service and canceled the order as they informed me it was backordered. I expected if they could not meet their obligation shipping my order within a week that I would have been contacted and notified that my part was backordered and given a heads up. That never happened. The good thing is when I contacted them and canceled the order they immediately refunded the amount I paid for the item.
I ordered a part from Appliance Zone back in July 2015. The part was wrong so I ordered the correct part. Got authorization to return unused part. Said they would send me a refund. Provided proof of tracking number for carrier, (lucky that I kept it handy) and kept promising to send me a refund. After 8 months of promises and no refund I decided to go through my credit card to get my refund. Guess what today I got the credit on my credit card. Don't send cash, check, or money order or debit card. When you expect a refund don't expect it to happen so just go through your credit card and get your credit immediately. Luckily my credit card took my complaint seriously and I had proof in several emails where they promised to issue a refund but never did.
I had put in my appliance model number on google and this company came up. When I ordered the item the wrong size came and now they wont let me return it. The customer service is very rude. Would not recommend buying from them.
Appliancezone.com expert review by ConsumerAffairs
Founded in 2008, Appliancezone.com is one of the fastest growing retail companies in America. They are one of the leading suppliers for appliance parts.
Quality customer service: Their website guarantees a 10 minute response time when customers fill out the online contact form.
Low cost parts: Appliancezone.com offers a low price guarantee on all of their products.
Inexpensive shipping: Thirty warehouses nationwide allow Appliancezone.com to ship packages flat rate and still offer fast delivery times.
Discount programs available: Get parts even cheaper with a membership in the AZ Member Advantage plus program.
Big catalog: Appliancezone.com can help identify the parts customer's need part and may have it in stock.
Best for: Frugal shoppers, big families and Interior designers.
Appliancezone.com Company Information
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