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I now have 3 electric fireplaces that do not work. I have spent $1800.00 and I can't get customer service or call in doesn't work, told to call back when not busy? Very frustrated... After reading all the complaints by other customers, I told can be added to this endless list. I need compensation for these electric fireplaces that do nothing! This was not what I hear and read from Heat Surge tv ads, completely false... I would like my name added to the many complaints about these heaters.
Piece of junk. Oh yeah, the wood is beautiful. But if I wanted something made out of wood by the Amish I would have bought a chair. The fireplace insert is defective and dangerous. We have plugged ours in several outlets in various rooms and after about 2 min it shuts off. It does not work and we can not get our money back. It was a gift and the person who bought it for us can not get any help either from the company. If you value your life, home, and those you love, do not buy this. Something ain't right with this thing, Piece of junk.
This heat surge product shuts off on the high heat setting. It must be set on low and at the 3:00 position for continuous on and off heating. I purchased it through HSN 2009. Needs cleaning every winter and fan needs lithium grease to prevent squeaking. Absolutely terrible product and dangerous.
I paid 600.00 for an Amish heater. When I got, I was well pleased so I only used it for one winter. When the next winter came it didn't work. I nearly froze as it was in my bedroom and the only source of heat. I called the company and they sent me out a new insert. This also lasted me one winter so I called them again and was told, "Well we replaced it once and we don't replace it again unless you pay us 150.00." So here I sit with a pile of money invested and no heat. Needless to say I was shocked when I read on the back MADE IN CHINA. How misleading. Very very pissed.
I purchase the Heat Surge Roll-n-Glow with much excitement. After getting the unit and turning it on I noticed it will shut off after a few minutes regardless of the heat setting. Simply put it doesn't work. To return it you have to get a box that it will fit in, make sure you keep the box, and pay for shipping. I feel bad for the Amish. They created a nice product but the heat surge unit is pathetic.
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Would be a miracle if the flames worked, still! This Amish Miracle fireplace is, I believe, "false advertising." Really, a trusted name, not at all! Why hasn't something been done to take this off the market??? Why has there been NO Recall??? Or did I miss it, please inform me, if there is a Recall. Shocked, after trying to figure out why ours stopped working, and saw all the BAD Reviews on this site! Fire Hazards, Wow, does someone have to die first? Let's get real here, be realistic, if this pertained to a baby, why, it would have recalled after just 1 or 2 mishaps! I'm reading tons, wow, a disappointed owner in Calif. Please spare yourself grief, and DO NOT BUY AMISH fireplace. Photos are available, but, why, this was cute, but, not worth losing sleep over.. I'm over this Amish non-miracle fireplace, made in China, not made in USA, as advertised.
Bought this product six years ago and had a great experience. The heater went out after six years and we bought another one. Our new one is works fine. However, the sales/operations people are, based on my experience, borderline fraudulent. We bought our new fireplace on sale and it took a month for it to be delivered (they finally admitted that they oversold and did not have the product. A UPS label was created to make us think that it was sitting in the warehouse. No one who was supposed to call us back ever did).
We received the credit card bill a week after the fireplace arrived and they billed us for another $270, claiming that we bought it off sale. I disputed the bill before I called Heat Surge and they wanted us to fax the credit card statement and have a supervisor review it. When I told them that the bill was already being disputed and they would receive a call from USAA they agreed to issue a credit in three to five days. We will see if in fact they follow through. The sales practices of this company should be investigated by the Feds.
I have 2 Mini Heat Surge Fireplaces... One of them I kept on consistently for 4 months during the coldest months of the year, and yes, it saved me $200 in heating costs over 2 months. However, the Heating Element burned out. I purchased 2 Heating Element/Blower units on eBay -- exact units (thinking I would have one for a year from now), and upon replacing the 1st element instantly smoked and burned out, and the 2nd one heats up, but with very little heat. The blowers work fine. It is the Heating Element that burns out.
This little fireplace is cute, but way too expensive to only use 1 season and then have to start replacing heating elements. I have spent $50 on heating elements, and it is still not working correctly. Parts are IMPOSSIBLE to find. The Company does not Support its product with offering replacement parts, or replacement part numbers, or diagrams for replacing parts.
We have had the mini heater since August 2014, plugged it in for the first time this winter and only used it two to three times and it caught on fire. Contacted the company and have had no response. Luckily, my husband was sitting right beside it. Do not use if you have one!!
I received a Heat Surge electric fireplace as a gift. It was great at first - kept the room toasty. Within a short time the unit stopped working. We tried all the troubleshooting steps to no avail (the "reset button" did nothing - not even click). When I called the company to inquire about replacing the unit I was told they didn't sell the insert so I'd have to buy a whole new unit. The unit itself is only 2 years old. Of course, it's "Made in China" so what did I expect. Well, for starters, I expected better support and service. Won't be buying that again.
Amish Miracle Fireplace Company Information
- Company Name:
- Amish Miracle Fireplace
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