Consumer Complaints and Reviews
We are a Florida Plumbing contractor. Over the past 2-1/2 years we have installed over 120 I heat tankless heaters. There is not one single unit we didn't have issues with. The company that sells these units is horrible. The company honors nothing! I felt as if I were dealing with shady used car salesmen rather than a professional plumbing supplier. Avoid the headaches and go with a company that has been around.
I purchased the American water heater about 3 years ago. The water heater doesn't work well in probably in a year. I took it to the Miami office in Hialeah. They fixed and then after a year started to get really hot then going cold. I called them again and they said I have to bring it back. They will charge for parts and services. I'm really disappointed about this decision I made. It was the worst to change my regular water heater for this. What I'm going to do now? It's winter and I have to have a cold shower. If I take it back probably I will need around a $100.00 not including the plumbing service.
I purchased the American Heat water heater less than two years ago. The water heater started going cold and then hot. After about three months of this, I called the company and told them what was going on. I was told to dismantle it and bring it in. I told them that I would either have to hire a plumber or an electrician to do this and then pay them again to put it back on after they had fixed it. I also told them that I was a recent burn victim and I had just spent six weeks in the burn unit and could not bring it in. The water just completely died this evening and I am out all this money for a brand new water heater.
I bought an American Heat tank-less heater model ADK-1 on 01/03/08 and submitted the lifetime warranty as specified on the warranty card shortly after before the 30 days to activate the warranty. I mailed it to the address on the card: American Heat Industries PO Box 941507 Miami, Fl 33194.
My water heater broke on 11/30/11 so that is only 3 years. I found on the internet that the company is located in Hialeah at 7709 West 20 Ave-Hialeah, Fl 33014 (phone number **) and I call them up to see about the lifetime warranty; they advice me to go over and bring the heater and that they will fix it for me free of charge. I spend 3 hours of my day on 12/02/11 and drove to their location in Hialeah, Fl. They told me they could not find my warranty in the computer and that the company was sold to new owners and that they could not do anything for me unless I wanted to buy a new water heater.
I explain to them that even if the company has new owners, their responsibility was to honor the lifetime warranty. I have all my papers, receipt with date of purchase copy of the warranty and portion of the detach warranty card I submitted to American Heat. I wish there was something I can do about it as a consumer I feel violated on my rights and feel that they are not running an honest business.
If there is anything I can do, can you please email me at **? I feel that I should take this matter to a consumer affairs attorney to fight for my rights as a consumer.
We bought a tank-less water heater and just after 3 months it died. When we call the company to explain everything they have more than one excuses no to give us the warranty. I think with all the complaints that this company has the government should do something to stop selling a product that just last 3 months and stop selling products with "limited lifetime warranty". I lost more than $700 in this product and have no warm water for 2 weeks.
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American Heat Tankless Water Heater Company Profile
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- American Heat Tankless Water Heater