American Standard Walk-in Baths Reviews

Following up with American Standard's customer service, I promptly received a notification that the issue was being passed to a technician. Despite some delay, they confirmed a technician is expected to come out this Tuesday to rectify the matter.

On the brighter side, the walk-in tub's quality and features remain impressive. We chose a walk-in tub with a shower option, which has been perfect for my 96-year-old father, who moved in recently. He finds it comfortable and safe, which was a primary reason for our choice.

Rating the purchase experience without the installation hiccup would be a perfect score. Price-wise, it's fair even though there’s been a slight increase from our previous purchase. Quality-wise, the tub remains a standout feature in our home.

Overall, despite the temporary setback with our insulation, the walk-in tub itself has been a worthwhile investment, ensuring safety and comfort for my father.

Initially, I wasn't sure what to expect regarding the smart features, but I was pleasantly surprised by what the tub offered. It includes color-changing lights and aromatherapy jets, which enhance our bath experience. The installer also did an excellent job of walking us through how to use it right after installation. It's a tub and shower combo, which makes it versatile and convenient.

In terms of performance, the walk-in tub has proven to be a great piece of equipment and has served our purpose well. It's user-friendly, and we've had no issues using it. Overall, I would wholeheartedly recommend American Standard to others.

Although the cost was on the higher side, this was something we anticipated and were prepared for. Despite it being expensive, I still think the quality and service justified the price, as reflected in my satisfaction with the product. I'm genuinely pleased with the decision, and it's a purchase I do not regret.

On the day of installation, the crew showed up on time and explained the process, which took around 5 to 6 hours. It was really gratifying to see the result; the finish looked outstanding. However, I did have a concern after the installation as the tub was not quite deep enough for my liking—it only rises halfway up my stomach, which is a bit disappointing.

For anyone considering a walk-in tub, I'd recommend trying it out first if possible. Unfortunately, I hadn't done that before buying. Despite the depth issue, I'm satisfied. As for my wife, she had a bit of a shaky start due to forgetting to lock the door, which led to some flooding. But she's getting used to it again.

My favorite feature of the tub is its beneficial effect on my legs. I have neuropathy, and while the tub doesn't cure it, it provides relief with its soothing vibrations and features like an automatic 20-minute cutoff, which I appreciate.

On installation day, everything went relatively smoothly. It took a bit longer because the installer, who was training a new helper, seemed a tad frustrated with the pace. However, this didn't detract much from my experience. Once they finished, they took the time to ensure I knew how to use everything properly, which was helpful.

Initially, we ran into a minor hiccup with the hot water running out before filling the tub. We resolved it by adjusting the angle of the water heater and adding a mixer. Since making these changes, everything works perfectly.

As for my favorite feature, I’d say it’s the jets. They create a soothing effect that is quite invigorating. I do experience relief from the minor ailments I deal with; I just need to make time to use it more often.

Overall, I was highly satisfied, rating American Standard a 5 for customer service and product experience. While the price was slightly higher than some competitors, I believe the quality and support justify it. The look and fit of the tub integrate seamlessly into our space, and I've had no issues since the installation.

I love both tubs and I especially enjoy the air jets feature. They provide a smooth and relaxing experience, distributing the jets uniformly, rather than targeting specific spots, which I find to be more comfortable. Although we had a minor issue where a little handle fell off shortly after installation of one of the tubs, the response was quick, and the matter was resolved hassle-free.

As someone who enjoys relaxation, I genuinely like the walk-in tub. One might even find it amusing that my favorite part is the convenience it provides for activities like shaving my legs. I can wash my hair, shave, and clean up easily without plugging the drain, and then I fill up the tub to soak and relax without any worry of slipping. The overall experience is incredibly relaxing.

To address safety during the presentation and installation, no one offered any gift cards or incentives in exchange for a good review, ensuring transparency and good business practice.

In summary, I'm thrilled with the walk-in tub and would confidently give it a 5-star rating due to my pleasant experience with both the product and the service provided by American Standard.

While I'm highly satisfied with the overall performance, there's room for improvement. The door could be wider to better facilitate those who need more accessibility, especially if they require a wheelchair. Additionally, I've noticed a peculiar light coming from the jets at night, which adds an unexpected ambiance, though it's still unclear what the source might be. Most jets work beautifully, but one on the door side seems to be underperforming; however, there are plenty more that compensate for it, so it's not too big a concern.

Overall, the American Standard Walk-in Bath has exceeded my expectations with its relaxing features and excellent installation service, even though minor adjustments could enhance accessibility and full functionality.

When it came to installation, the American Standard team was proactive and highly organized. They informed me of their arrival time in advance, allowing me to coordinate and be present. The crew was prompt and worked efficiently, reflecting professionalism and thoroughness throughout the job.

I'm especially impressed by the quality of their work. Upon completion, the transformed bathroom looked immaculate, exceeding our expectations. The standout feature for me, as someone with a mechanical inclination, is the self-cleaning mechanism. Traditional tubs can often recycle stale water, leading to mold or mildew buildup, but American Standard's design avoids this by purging water from the jets, ensuring cleanliness and eliminating any unsavory residue.

Overall, my experience with American Standard has been entirely positive, fulfilling all the promises made during our initial consultations.

All in all, I’m happy with the experience and the quality of the product. Greg and his team were impressive, deserving a big thanks for their work.