ARW Home

We like how fast the repair guys come about getting things fixed. They had to come out recently about our dryer, because the heating element went out. They said that they couldn't come for almost a week, but I asked them, "Please, if they could come before that," and they sent someone within two days. The repair people spoke to us about what the issue was, and we explained that it stopped getting hot, then they went in the basement. We didn't go with them, but we assumed they checked out what was going on, because they came up and told us then that they were able to fix it a bit that it would work for a day or two until the part we had to wait for came in. It worked until the part came in. Also, they informed us it could be a week to 10 days, and it was only 2 days later. I was very happy with that.

When there is an issue with one of my appliances, I can just call ARW and schedule an appointment for somebody to come out and look at it. And there's no additional cost out of my pocket. I have had issues in the past with people giving me misinformation, but once that was clarified, I've not had any issues with calling and submitting a claim or even following up on it. The contractors have been good. I’ve heard some horror stories of individuals who have used this company also and the contractors they have had the displeasure of working with. But in my own personal experience, the contractors seem to be knowledgeable of what the issues are.

I happen to suffer from PPMS, (Primary Progressive Multiple Sclerosis) and it creates what's known as MS brain fog, which means it is very hard for me to remember things. Anyway, I had a horrible experience with my last warranty company because they would withdrawal money from my account on the wrong date and they never once sent out a technician after I told them my refrigerator stopped working and that I was about to lose over $300 of food that I just bought. They didn't care. I lost all of the food that I just bought and had to go to a used appliance store to get another refrigerator. I lost almost $1,000 after the food and cost to replace my fridge. And when I decided to go with ARW, I told the agent to set my payments for the 3rd of each month but that must have been lost in translation because I received a text message that said I missed my payment date.

I was contacted by Jason ** who I had spoken with before at length for insurance that ARW offers. As before, Jason was expertise in conveying the insurance available and the reason why ARW was the insurance to have. I had already insured all my appliances and ac. I soon as I heard the value and pricing to insure the sewer and water lines from my property to the utilities end of the street; I was sold. I have used the ARW insurance because my dryer went out. I paid the 50 dollar fee and the repair man was there that afternoon. After having to wait just one day for parts; I was back drying clothes as if the machine was new.

Mr. ** in the Florida office was amazing! He was SO patient, informative, polite to the 9 for sure and just an overall pleasure to do business with. He DID NOT pressure me in any way to upgrade my services, but instead educated me on how upgrading would be a benefit to me. He took the necessary time (even though it was well over the 30 minute time limit the reps get; which I feel is EXTREMELY rude for a company to do) to make sure he answered all my question to where I understood. I absolutely enjoyed speaking with him and I told him talking with him helped me to not cancel my service with ARW.

Yes I would recommend to a friend. Excellent service And polite people with courtesy Calls To make sure you get your payment on time Without loss of service. Claims Are easy to file and hassle free. I have the electronic plan added on and it's great. They either repair Or replace whatever electronic device you have.

Joel was very helpful and a pleasure to speak with in regards to making a payment with ARW. My experience was amazing as usually as to my home warranty. Joel was friendly and informative and knows exactly what he is talking about. I highly recommend ARW to all of my family and friends. Great service!

Online was very user-friendly and easy to make the needed changes to my account. However, I used online only after having several days of being unable to reach the company by phone. Whenever I called I was put on hold and told my Wait time would be 10 minutes however after Waiting OVER 30 minutes each time I hung up. I had attempted to reach the company over the course of several days at different times. I am very dissatisfied with the ability to Contact the Company by phone.

Ronald was helpful and professional. He helped me greatly get a new card on file and get my monthly bill paid. He was very friendly and knew exactly what to do. It was a pleasure dealing with Ronald today. He knew everything to do to get my billing straightened out.

The guy was very good with me and asked? To see if I needed anything else to do with my account. I agree to pay on Wednesday the 13. Gave him a new credit card number so it can be billed on. When he asked me how was the weather here I told him it was beautiful outside.