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  4. American Home Shield vs. AHW Home Warranty

American Home Shield vs. AHW Home Warranty

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
American Home Shield

What is the difference between American Home Shield and AHW Home Warranty?

American Home Shield and AHW Home Warranty both offer coverage for homeowners who want protection against mechanical and system breakdowns and failures from age or wear and tear. Both companies have several plan options to cover your home’s systems, appliances and more. In this article, we’ll examine the companies side by side to help make your choice easier.

Cost

american home shield logoahw home warranty logo
Monthly premium cost$29.99 to $69.99$48 to $58
Average cost for combo plan$60$58
Annual premium cost$359.88 to $839.88$554 to $654
Service call fee$75, $100 or $125$75
Discounts availableNot specified$75 discount offered at signup
american home shield logo$29.99 to $69.99$60$359.88 to $839.88$75, $100 or $125Not specified
ahw home warranty logo$48 to $58$58$554 to $654$75$75 discount offered at signup

Plans

american home shield logoahw home warranty logo
Plans availableShieldSilver, ShieldGold, ShieldPlatinumAppliances, Systems, Combo
Covered systems98
Covered appliances98
Combo plan covered items1823
Service recall period30 days90 days on parts; 30 days on labor
Availability47 statesMost states
american home shield logoShieldSilver, ShieldGold, ShieldPlatinum991830 days47 states
ahw home warranty logoAppliances, Systems, Combo882390 days on parts; 30 days on laborMost states

Appliances coverage

american home shield logoahw home warranty logo
Built-in food centers
Built-in microwaves
Clothes dryers
Clothes washers
Dishwashers
Ice makerIn-refrigerator ice maker covered
Instant hot/cold water dispensers
Ranges, ovens and cooktops
Refrigerators
Trash compactors
Water sensors
Whirlpool bathtub
american home shield logo
ahw home warranty logoIn-refrigerator ice maker covered

Systems coverage

american home shield logoahw home warranty logo
Air conditioning
Ceiling fans
Central vacuumsAdd-on coverage
Doorbells
Ductwork
Electrical
Garage door openers
Garbage disposals
Heating
Plumbing
Smoke detectors
Water heaters
american home shield logo
ahw home warranty logoAdd-on coverage

Other coverage

american home shield logoahw home warranty logo
Guest unitAdd-on
PoolsAdd-onAdd-on
Roof leak repairsAdd-on
Second refrigerator
Septic pumpAdd-onAdd-on
SpasAdd-onAdd-on
Stand-alone freezerAdd-on
Well pumpAdd-onAdd-on
american home shield logoAdd-onAdd-onAdd-onAdd-onAdd-on
ahw home warranty logoAdd-onAdd-onAdd-onAdd-onAdd-onAdd-on

Reputation on ConsumerAffairs

american home shield logoahw home warranty logo
Overall star rating4.41.1
Verified customer reviewsRead reviewsRead reviews
american home shield logo4.4Read reviews
ahw home warranty logo1.1Read reviews

All prices are based on a quote for a house of less than 5,000 square feet in Austin, Texas. All information is accurate as of publishing.

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    American Home Shield

    American Home Shield helps pay for repairs if your home systems or appliances break down. It also has several add-ons available. The company will cover your appliances and systems regardless of age, preexisting conditions, lack of maintenance or improper installations.

    American Home Shield plans

    Homeowners with American Home Shield coverage can choose a service fee of $75, $100 or $125. The higher your service fee, the lower your monthly fee will be. There are three plans you can choose from:

    • ShieldSilver: This plan covers 14 of the home’s major systems. These include heating and cooling, electrical and plumbing systems. The plan costs between $29.99 and $44.99 a month, not including add-on services. ShieldSilver covers:
      • Air conditioners
      • Heating units
      • Ductwork
      • Built-in exhaust, vent and attic fans
      • Main breakers and fuse panel box
      • Doorbells and chimes
      • Interior electrical lines
      • Ceiling fans
      • Garage door openers
      • Interior plumbing lines
      • Toilets
      • Faucets and valves
      • Whirlpool tub motor and components
      • Water heaters
    • ShieldGold: This plan covers everything in ShieldSilver, plus nine more appliances. For $39.99 to $54.99 a month, ShieldGold coverage includes:
      • Refrigerators
      • Ranges and cooktops
      • Ovens
      • Dishwashers
      • Built-in microwaves
      • Garbage disposals
      • Instant hot/cold water dispensers
      • Washers
      • Dryers
    • ShieldPlatinum: This plan offers the most thorough coverage. You get the coverage of ShieldSilver and ShieldGold, plus several other services, for $54.99 to $69.99 a month. ShieldPlatinum coverage includes:
      • Roof leak repair
      • One free HVAC tune-up
      • Unlimited air conditioning refrigerant
      • Coverage for code violations, permits and modifications

    What American Home Shield customers say

    Customers on our site frequently note the knowledgeable and capable technicians and the excellent coverage despite system age or quality. Some customers mention delays in service with AHS-approved technicians. Overall, the majority of reviewers share positive experiences with American Home Shield.

    This is my second house covered by AHS since 1996. All my service calls met my expectations and questions I had were very well answered; especially for the 1st house that was REALLY old and had all kinds of crazy problems that were taken care of. Thank you.”

    Laura of Cordova, TN

    AHW Home Warranty

    AHW Home Warranty claims to have more than 40,000 available technicians. The company covers systems and appliances of any age, as long as they’re in good working condition at the start of your plan. It’s not available in California, Iowa, Missouri, Oklahoma or Washington.

    AHW Home Warranty plans

    There are three plans to choose from, plus over 20 add-ons. There’s also a set service fee of $75. Here are the options:

    • System Plan: For $48 a month, this plan covers:
      • Central air conditioning
      • Central heating systems
      • Plumbing (including stoppages)
      • Electrical system
      • Hot water heater
      • Ductwork
      • Jetted bathtubs
      • Garage door openers
    • Appliance Plan: This plan also costs $48 a month and covers:
      • Dishwashers
      • Refrigerators (including ice makers)
      • Clothes dryers
      • Stand-alone freezers
      • Trash compactors
      • Oven/range/cooktop
      • Clothes washer
      • Microwave ovens
    • Combo: This plan covers everything in the System and Appliance plans, plus adds coverage for several other appliances. The Combo plan costs $58 a month and adds coverage for:
      • Instant hot water dispenser
      • Garbage disposal
      • Attic fan
      • Ceiling fan
      • Bathroom exhaust fan
      • Doorbell
      • Kitchen fan/exhaust hood

    What AHW Home Warranty customers say

    Positive customer reviews mention quick service and thorough, helpful representatives. Negative reviews point out that it’s very easy for your claim to be denied. The majority of AHW Home Warranty reviews are from customers who have had their claims denied for one reason or another.

    Our garbage disposal stopped working and we called in to see if it could be fixed. Amazons was fast and very professional. They got hold on one of their vendors who came out and replaced it. Then they called afterwards to make sure everything was done and we were happy. I will recommend them to my friends and family that are looking for a great homeowner's plan.”

    Harold of Miami, FL

    Bottom line: American Home Shield or AHW Home Warranty?

    Both American Home Shield and AHW Home Warranty offer homeowners coverage for many home systems and appliances. Both companies also offer optional add-ons for more complete coverage. American Home Shield offers more thorough tiers of coverage, and AHW Home Warranty offers more streamlined plans.

    • American Home Shield is best for homeowners who want comprehensive coverage with add-on options. Each plan from American Home Shield covers major appliances and systems, and the company won’t deny claims based on age, condition or previous care.
    • AHW Home Warranty is best for homeowners who are looking for a simplified plan. With AHW Home Warranty you can cover systems, appliances or both; anything not covered by one of these plans can be added to your coverage.
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    Profile picture of Jessica Render
    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.