American Home Guard has fast and reliable claims services that will ensure you and your family’s appliance or system replacement/repairs are taken care of.
American Home Guard has three different service plans that can be tailored to fit your specific needs.
As an industry leader they provide the most comprehensive and flexible warranty on the market and offer a full 30-day Money Back Guarantee.
Call them toll free today for a free quote make sure you ask about the senior citizens, military and veteran discounts!
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As a member of this company in January 2018, on the suggestion of the company, I paid to have a serviceman of my choice out to repair my washing machine, which was covered under the warranty at the time. The company said they would reimburse me for the money I paid the serviceman for the ensuing repair, which was $239. This was because the company's own serviceman that had been out once told me what part it needed and he had to order it, but I never heard from him again nor could I contact him. I completed the reimbursement form, which the company signed off on, for $239. Now, since April of 2018, the company promises to send the check, but they never do. They breached the contract to reimburse me and ignored my subsequent dozen phone calls, correspondence from my attorney and also the Better Business Bureau. Stay away from this company!
Amazingly unprofessional and dishonest. Poor service, attempted to auto-renew my contract behind my back, unable to fulfill a straightforward service request. Their vendor claimed to be unaware of AHG and could promise a service call only 1 month later. So I had the work done myself. AHG agreed to reimburse a small portion of my costs. Despite many promises and two months elapsed time I have yet to see their check.
Warning! Do not Buy! Listed as Online Scam Website! Wondering how to rip people off American Home Guard (AHG) style? Read on: Pick a patriotic name and design a logo with a patriotic theme. Create a professional looking website with all sorts of false claims. Also, create or pay fake rating websites and non-existing companies to support your false claims! Make unsuspecting customers buy multi-year plans by giving discounts. Do not provide service to the customer when they put a request, and seize every opportunity to make them frustrated. Do not respond to/return call, and when your "representative" answers after multiple calls make the customer even more frustrated by being extremely rude and using ** language, all to trick the customer to ask if they could cancel the plan (just asking the question is enough).
Send the customer a signed and finalized cancelation agreement right away (no actual request from the customer needed) “effective immediately”! In the cancelation process charge the customer all sorts of fees and costs: including pro-rated annual charging with non-discounted rate (which is ludicrously high); and charging for the service fees you owed the customer (instead of refunding those fees you charge them for it, basically double-charging!). So that, at the end you get to keep lion share of the money originally paid by the customer for a 5-year plan for –not providing- service in just a few months. This is the best part: Do not send the refund check to the customer for several months after it was supposed to be refunded, if you ever send it to them.False claims:
- 50 years in business while the business was registered for the first time on 03/18/2016;
- 24/7 service: the 24/7 line is basically a call answering system that takes calls but nothing is supposed to happen until 2 to 4 days (if a weekend) after that. I had a dishwasher service request open for over a month with nothing happening and after multiple calls, they sent me an agreement cancelation notice. Imagine not being able to use any of your restrooms for several days and getting rude and unprofessional responses from AGH customer service (more like a customer disservice) so that you decide to pay a plumbing company to take care of it.
Their BBB ranking is F! Other tactics used are paid reviews or reviews by their employees. For instance, almost all of AHG’s positive reviews on this website are posted the same day and from the same location with the same writing style. Interestingly their phone system says these calls are being recorded. AHG, you better ditch those recordings of your representatives talking to the customers, unless you want them to be used against you in the class-action lawsuit that is going to hit you.
No matter which department you try to speak to, the same couple of rude unprofessional persons answer and when you ask them why this company is doing this to their customers they give you the standard answer every time: "I'm just a representative here". I find this funny in so many different levels. I’m not getting into details of it here, but if you are in sales or worked in a call center, you know what that means. If you wish to talk to a manager, good luck with that because there is no manager. Apparently, it's just the CEO and couple of "representatives".
To their credit, their salesperson does a great job of giving you all sorts of promises and sales talks, just as you expect from a con artist and a scamming enterprise! Before you buy, they are the nicest and most professional people, as soon as they get your money, they either don't answer or talk ** language to discourage you from calling again. Classic scammers tactics. Have you heard of that Nigerian prince?!
This company does not return your phone calls - they give you the run around. We were approved for $95 on the repair of our garbage disposal on 4/20/18 - we were told it would arrive within 30 days - we did not receive our check until 8/6/18. It was handwritten and dated 5/20/18. We had to make several calls in the process and through my frustration, I told the gentleman that this company was terrible to deal with and he told me that I was a terrible customer and hung up on me.
Our air conditioner went out, we called and submitted a claim. The company we were told to work with took 2 days before they came out to check the air - BTW, this was in the middle of the summer and it was not a weekend call - it was a Monday morning. The air conditioning company finally submitted to the insurance company what was wrong, without any of the detail that they had given us. When I called American Home Guard I was told it was covered and we could proceed. When I called the air conditioning company they said they had to have written notice. When that finally came through - it was actually turned down and not covered at all. All of this took over a week and we were without air conditioning the entire time. I do not recommend this company at all!
This business is so poorly managed. When you call, it sounds like the business is run from a basement. You can hear personal conversations. They claim to be so busy that customers have to hound them down for answers, yet they are very quick to dismiss a claim. We've had temperatures above 100 in California and our AC went out. It's been over a week without AC and AHG barely contacted us to let us know they'll only cover $150 because we don't have maintenance receipts!!! What??? Never did they say we needed receipts on an item previously owned by someone else! When I signed up they said they covered even tear and wear. The AC unit recommended we need a new unit yet AHG is approving only $150!!! What is that going to do!!! These people are total scammers! Don't go with AHG, please!
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Stay as far away as possible. Too bad you can't give a minus rating for this company. This is a company that only takes your money and does not provide service. I'm still waiting for a "so called review" of my claim. And, if you ask to talk to someone about the status, forget it. They actually say, "You can't talk to anyone as they don't take calls from the homeowner." I have notified my company and all the agents that work in my company to stay as far away as possible. Leaving multiple messages does not help. However, if you push the number for sales, you seem to get a live person. Go figure. This company needs to be shut down.
Let me start off by saying, if I could give negative stars for AHG, I would. Having to deal with AHG has been by far the worse experience than any other company service I have dealt with in the past. I just signed up with AHG in Nov 2017, a few months have gone by, at around the end of March 2018, I went online to file a claim, about a week had past, heard nothing, I called and called and called, finally got ahold of someone, had no record of me filing a claim, entered in my information for service, but kept telling me I can call a local service tech myself and just give AHG their information (This is not what I paid for).
I got busy with work and other life things, kind of forgot about the service claim I filed, a month had passed, I receive an email from AHG asking me of the service was complete, I’m looking at the email confused thinking shouldn’t you know if it has or not, but no it has not, I replied stated “No local service tech has contacted me to inspect my issue and file an authorization claim”. About a week later finally a local service tech was assigned to my claim, came out, and inspected the issue. I was standing next to this tech when they called in to the authorization line to tell them what needed to be done, of course shocker, no one answered, and tech left v-mail. Another week or so had passed, still nothing. I spent hours of a Saturday calling, getting no answer, left numerous voicemails, which never get returned.
I finally got ahold of someone who proceeds to tell me, tech never told them what needed to be done. So I had to contact the service tech, who had to send in what needed to be done. Again I waited and waited and waited, and NOTHING. Nearly 60 days has passed since I initial filed my claim, it’s not until I stated I wanted to cancel my policy, which I paid 2 years in advance for, that someone from the “escalated department” called me. This person was full of nothing, proceeded to tell me I needed to give AHG the professional respect of more time to work on my claim, kept telling me the time frame from when I filed my claim is not the issue and that is in the past. I ended that call saying I want nothing from AHG but my money back. AHG did not live up to their claims of fast service, quick responses, available 24/7. I couldn’t even get my one and only claim with them done, yet they act surprised I would want my money back.
I had to file a BBB complaint on AHG, which AHG has never answered. I filed a fraud claim with my credit card, luckily enough my credit card has given me my money back for the 2nd fee which AHG never called me to authorize the charge in Feb 2018 like I stated on the call back in Nov 2017. As I write this review June 20th 2018, it’s been over a month now since I have stated to cancel my policy, and only communication I have gotten was an email showing cancellation is in process, but the total they show looks like I will not be getting a refund. People should know, after 30 days of getting your policy, you will be charged $200 just to cancel your policy, they prorate your time used based on non-discount rate, So 6 months into a 12 month policy, it appears I am out $450.00. Where is the retribution as a customer for when the company doesn’t live up to the standards they lay out?
I even called several times over the last 2 weeks to get some resolve and possible continue to do business with AHG but like always, no emails get returned, no voicemails get returned, the 855# you call, can never get ahold of anyone. I spoke to someone on June 19th 2018, he took down all my information promised, assured me, someone will be calling me today “19th”, of course, another shocker, no one ever called. This company is a fraud; I would strongly urge anyone looking into AHG, do online research, look at all the reviews. When you have thousands of reviews that are negative, then it is the company’s issue not the consumer. I have local service tech’s that will not do business with AHG because of their unprofessional business tactics.
As I write this review, it has been a little over 11 weeks since my initial request to cancel my service and refund my money. On Jun 25th 2018 I received an email, about my refund amount, that was a little over 5 weeks ago, and still no refund. After I posted a negative review on google, I get a call from someone name Alonzo (I believe) harassing me to remove the negative review because he claims they have refunded me my money. I have yet to receive any refund for a service I could never use, Aug 1st, 2018. I have emailed several times with no response.
Perfect FRAUD. Excellent planned JUST PAPERWORK. I lost $375. They will promise that you will get your reimbursement by check within 2 weeks. But never received the check so far. They said there was a 90 days wait period for plumbing work as per the agreement. I did not know. But that is the time they wanted to cheat because you cannot dispute with credit card company after. Very well planned - organised cheating company. No one should lose like me. They did not even pay the service provider. NEVER EVER GO TO THIS MERCHANT. ORGANIZED CRIME.
I am a realtor, called to get a price on a home warranty for a home I was selling. The guy Barry... that I talked to lied and said I needed to go ahead and purchase but that the warranty would not go into effect until the home closed!! I said, "What if it falls through..." He said "You can get your money back”... The contract fell through... I called to get a refund... They said it had started when I purchased... So they said they only owed me 150. Of the 375... I have yet to get that back and it has been over 2 months! They encourage their employees to lie... and see nothing wrong. The supervisor said, “Well you gave him your credit card number”. DO NOT USE THIS COMPANY.
I bought this policy 12/31/17 because my husband was going into the hospital, and I needed someone to call if I had appliance problems at my house. Since purchasing this policy, I have had several things break down. They did send someone to fix my stove, but since then they have denied every other claim. I've had a lot of bad luck this year, and they have denied my claims for my refrigerator, water heater, and pool pump. They make up excuses on why the claims are denied--usually stating that everything is an "electrical failure" which the contract says they do not cover. But all appliances are electrical, so they figure they can just use that excuse all the time.
Please… Please. DO NOT buy this insurance (American Home Guard) and allow yourself cheated! I bought this insurance (Blue plan) in March 2018. I called this company for a kitchen faucet leakage in last week of June. Until now (July 17th), the issue is not resolved. I made at least 10 phone calls to this company. Every time I call, their response is “We are negotiating with a contractor, you will get an email before end of the day”. That email never going to come until you make another two more calls. Finally, one contractor came after 10 calls. Up on his findings, the faucet need to be replaced. After the inspection, the leakage got worsen. Again, I called the American Home Guard and inform about it. The claim specialist asked me to “keep a bucket where the leak is happening”. Smart idea!! Isn’t it? Until today, I haven’t got any call form the American Home Guard for any update.
I’m very disappointed with this company and I’ll not recommend this company to anyone. These are the reasons you should consider if you plan to purchase from American Home Guard. 1. You will not get a proper response if you call after office hours. Some third party will take the call and they never communicate to claims department (At least in my case). The company says 24/7 coverage! 2. You never get any call back from this company if you file a claim. 3. Sales guy will say, everything is covered. But if you read the agreement, the coverages are very limited. 4. Very poor customer relation. 5. There is no option to file a claim online.
The first time I submitted a claim, it was poorly resolved. I had to settle for less than what it cost me to replace a garage door opener. And that settlement occurred after innumerable telephone calls. I had two subsequent occasions to contact them because of problems I encountered and, even though I was given a claim number, I was never again contacted. This company is a true scam and it's a shame that they are permitted to continue in business.
I signed with this co. in Dec. 2017, mid Jan. my garbage disposal stop working. I called they said they did not send out repairmen for that and to replace it and send them the receipt for the disposal. That was 7 month ago. Every time I call I get a runaround. This co. is a ripoff.
I WISH I HAD KNOWN ABOUT CONSUMER AFFAIRS BEFORE I ENGAGED AMERICAN HOME GUARD. AFTER PAYING THEIR PREMIUMS THEY refused my first claim! They referenced their agreement which they conveniently never sent me.
This company is probably tops the list of the worst in customer service! I had a complete argument with a claims rep that swore me up and down that he had spoken with me earlier in the day when in fact I had not even called for 5 days. He had the worst attitude. They only give you the depreciated value of an appliance which defeats the purpose of having a home warranty. After going back and forth with them for over a month over a dishwasher they finally came to the conclusion the replace it at $125 and not pay for installation. What can I do with this? I am canceling this plan and I forewarn any consumer to please research when looking for home warranties. This company is terrible.
They do not answer as promised within 24 hours. Waited 2 weeks for repair visit. Did not pay value of replacement. Promised a review within one week. It is now week four and nothing!
It has been OVER a WEEK since you were notified that my WASHING MACHINE was out of order. NO one has contacted me during this time; not YOU nor ANYONE. I have found a TECHNICAL REPAIRMAN and no longer need your assistance on this matter. I WANT MY PAYMENT TO YOU REFUNDED NOW.
In the absence of a response I will paper you through the INTERNET and go after you in court and the Better Business Bureau. Make it easy in all of us; pay me back the prorate share of my remaining contract NOW.
We have had various emergency problems, plumbing with sewage coming back into the house, dangerous electrical problem, broken refrig, etc etc. In five separate instances, not one has been resolved. No one comes out to your house. Once they know your phone number they don't answer the phones. They only take your money but refuse to do any repairs. Please join me in reporting them to the Penn Attorney General. This is not bad service but a criminal matter.
I purchased a home warranty from AHG in September 2017. My furnace stopped in early January 2018 on a Friday evening during the Arctic blast. AHG was unavailable (closed during weekends) so as it was an emergency situation I called a local repair company to fix the furnace and restore heat to my home. I recontacted AHG on the next business day and filed a claim per their procedure. They have denied the claim and after repeated contact with them and submitting all their forms they stated they would pay 25% of the cost of the repair. However, that was many weeks ago and they have not responded to any followup contact and not made the payment to settle the claim as promised. They are quick to respond and tell you they will pay you but then do not. It's been 3 months so far. I'm attempting to cancel the contract but fear I will never see a penny.
Yikes! Never been suckered like this in my life. What a RIP OFF! Not only did I sign up two homes for 3 years but got my friend involved as well. Their sales dept reps make you think you got the DEAL OF THE CENTURY. Oh my oh my, how stupid! It all started when we contacted AHG about a microwave oven fix in October of 2017 Today we're still waiting for the check they said we'd be receiving in lieu of fix. That was over five months ago. You call to find out what's happening, they either don't answer, put you on hold forever or promise they'd follow up but nothing.
I sent a request in writing to cancel both my policies and refund what remains (2 1/2 years). They not only act slow but acknowledge half of my request. Today I wrote to them stating this is my 3rd and final request. If I don't hear from them I will turn the matter over to an attorney. THE MOST FRUSTRATING customer service I've ever had to deal with. If there was ZERO STAR to rate them, I would tick that.
This company is a complete ripoff. Save your money. They are a scam. They very rarely answer the phone or return a message. They took 9 days to find a plumber to unclog my kitchen sink. I also filed a separate claim for my pool heater (I paid extra for pool coverage). They drag out my claim for 4 MONTHS by claiming they couldn’t find a technician. They told me I could find one. I did in 48 hrs. They told me to send them an estimate for the repairs which I did. They approved the repairs up to $400. Because the repairs were over $600 they told me to pay the bill and they would send me a check for $400 within 30 days. It has now been over 90 days and of course they haven’t paid me. I contacted them multiple times requesting payment and they said they were waiting to speak with the pool company but they couldn’t reach them. I sent them the owner's cell phone #. I will be contacting my lawyer...
Wow! Where to begin? I wish I would’ve read these reviews before I got suckered into buying this service. I’ve called a half dozen times to check on the status of my reimbursement check for a garbage disposal I installed myself. Every time I call they tell me the same thing. “We are mailing it today”. They contract mediocre companies with worse ratings. Do yourself a favor and pay the extra money for another company.
Do not sign up with this company. They will entice you with price, offering 2 extra free months, and a low rate. When it comes time for them to deliver the service they promised, they either change the rules of the contract or they log your call as a troublemaker and refuse to talk to you. Also, do not believe all the false "excellent" ratings this company professes to have. It is a marketing scam of theirs to devise all the good press themselves. I am not a rival Home Warranty company. I am a senior consumer that got taken by a sly and crafty fraudulent business. You have been warned.
This American Home Guard warranty company contacted me for the selling the warranty. They took my credit card to be put on hold before starting my service in January. Then I saw 2 charges of $300 each in November and December, 2017 before I even signed an agreement with them for starting the service. They are not willing to return my money even when no service was rendered. Despite 3-4 emails and phone calls no answer. This company is scamming people.
Updated on 05/08/2018: It has been almost 3 months-80 calls to customers service, 2-3 complaint forms, 10-15 emails, and several conversations with Stephanie on the phone, and despite all the promises I have not received my refund of $600. I have been leaving messages for Stephanie- the manager on daily basis, and have talked to her on several occasions where she promised me I would receive the credit soon.
My one job on daily basis is to call American Home Guard for refund. Can you believe that??? I trusted the management’s words, and this is height of disappointment, and torture for waiting for 3 months, and still no refund if $600. This is the first company that has taken sooo long despite agreeing to refund the money. I need to know where the remaining refund is. I took BBB review, and negative complaints out three months ago on a promise that the refund would be issued, and the company agreed. I have no credit card disputes open or any credits from your company. I have proof of the refund agreement issued 3 months ago but still no refund. Is this a real company???
We have had a home warranty for years. In the summer of last year, we switched to American Home Guard as our current home warranty company kept increasing their fees year after year. We thought wow, what a deal! Under $600 and it covered all normal appliances and also our hot tub and in-ground pool. They threw in two extra months of coverage for free to get us to switch. I am SO sorry we did! They do not cover anything! We went to fire up our hot tub right before Thanksgiving. It did not work. We don't use it in the summer as it is 120 in Phoenix. It was fine when we shut it down for the summer. They said it could not be covered as it was broken for more than 60 days. Even the technician was kind enough to take pictures and write an explanation, but that did not help.
They refused to pay. Since then our garbage disposal broke in November. American Home Guard told us to pay the contractor and send in the invoice for reimbursement. We still have not received that check. Today, the garbage disposal broke again, but now they want me to pay the technician for the new disposal and the service fee and they will reimburse me. Sound familiar? I am nervous they won't pay this either. I called them and asked to talk to a manager, they said they would have one call me within the hour. Three and 1/2 hours later still no call. They are on the east coast, so I called again. Never a response at all. Buyer Beware! Cost is not always what it is cracked up to be. This outfit is a JOKE. Don't buy from them!
They won’t repair anything! - My refrigerator stopped working and they are telling me that it is working. I live here... I know when my refrigerator is not keeping my food cold. This warranty is a waste of your money!
The sales person (Tom) sold us on the fact that they provide coverage for our location and it covers the parts, labor, repair and replacement. We called to have our refrigerator repaired under this policy. They sent us a letter assigning a technician and that service fee was $45. We called servicer and they stated they have no contract with AHG. We spent 2 weeks calling them every day because they could not assign a technician in our area - no contracts in place. Then they authorize us to contact a local technician. We get their original servicer to fix our refrigerator, but must get authorization for cost to be approved. This is when they inform me that the part and tax are approved less my deductible ($45).
The service charge for coming out is not covered because "I" called them despite them authorizing. Then the "labor" to fix the system is not covered because they call this "installation" which is not covered. They took me to the clause in the contract that reads as follows: "This policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals, displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, coils, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures." Can you find the hidden word? Total deceit. Their original letter stated my cost would be $45. But because they did not have servicers or contracts and I called with their authorization, I have to pay $89 service call fee and $90 installation fee which is really part of the parts and labor fix. STAY AWAY.
I love AHG and recommend to every homeowner to carry AHG. My last service call was for being without heat and AHG had the contractor come and they was the nicest well mannered company and I ended up getting a new furnace.
My dishwasher began to show signs of breaking down and was in need of a new one or at least a repair. I contacted AHG and they said they will send someone to come diagnose the unit and hopefully be able to repair it. He arrived and repaired it in no time! Excellent work from ahg as usual.
Messed up claim requests every time, had lots of issues with the technicians they dispatched who either told me they had no work number assigned or they didn't work with insurance so I had to pay full amount (what???). I had tried several home warranty companies. This is by far the worst. And their advertised 24 hour claim is a joke. After their normal business hour (6pm EST?) you either get no answer or have someone picked up only to tell you someone will get back to you during normal business hour.
American Home Guard expert review by Michele Lerner
American Home Guard is a home warranty company that offers three levels of protection for homeowners, depending on their needs. They sell plans to homeowners, home sellers and realtors. With a national network of service providers, American Home Guard is capable of having a technician sent to your home fast so your problem is solved in less than 24 hours. Their services include warranties for major home appliances, major home systems and a combination of both major appliances and major systems.
Versatile: With three levels of protection available, you won’t pay for warranties you don’t need. In addition to providing warranties for home systems and/or appliances, you can add-on protection for your pool, sump pump, lawn sprinkler system and more.
Discounts available: American Home Guard has several discount options for active and veteran military, seniors and government employees.
Transferrable warranty: Home sellers can easily transfer their warranty to homebuyers, which can make your house more marketable. Transferred warranties are valid for one full year of coverage beginning on the date of closing.
Fast claims processing: When you need something fixed, call American Home Guard anytime, day or night. They will send out a technician to assess the situation and provide a solution, whether that is repairing or replacing the appliance or system, all for one low flat-fee service charge.
Free, easy quote: Fill out a short form online to get your free quote on an American Home Guard warranty plan. Best of all, your plan comes with a 30-day money back guarantee, so you can sign up risk-free for the first 30 days.
Best for: homeowners, home sellers and realtors.
American Home Guard Company Information
- Company Name:
- American Home Guard
- Company Type:
- Year Founded:
- Postal Code:
- United States
- (855) 511-4242
- (215) 375-7995