About Alder Security
Alder Security offers home security systems for those who want basic coverage. It’s also known for its fast response times. The basic package is affordable and offers a nice line of equipment. Alder bills itself as a simple home solution that doesn’t go over the top in terms of the latest and most technologically involved equipment.
Overall Satisfaction Rating
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- Fast response time
- Affordable plans
- Professional and DIY installation
- Difficult cancellation process
- Pricing not available on website
Alder Security offers affordable basic plans for medical emergencies and break-ins. Its cancellation process might not be the simplest, but we like its quick responses and options for DIY and professional installation.
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I made a bad decision going with Alder Security. It was just horrible, from day one to the end. It took almost three months to get through because of inadequate information, as far as connecting with the payments or whatever the case may be. Then every time I got a shipment, it was wrong. It's not even up and running right now because I'm not sure how to get it connected.
The Alder Security rep walked me through the installation. I made the mistake of putting the automatic timer on every night at 9 o'clock so it backfired a couple of times and we were having some cops show up when we wanted to sleep. But beyond that, the security system does its job.
I feel like Alder Security was a lot better and a lot cheaper than the rest of the companies were. I loved the features in my service package. It’s a really good system to have.
My mother died in December 2020, 10 days shy of her 83rd birthday. We discovered that she had some kind of "security" system with Alder, where they charged her $50 a month for a system that seemed to do no more than tell her when a door was open. We called almost immediately to cancel the service. They refused to discuss anything without my late mother's pass code, which was buried with her. When we finally were in possession of a code that was supposed to allow them to speak with us, they refused to discuss cancellation and transferred us to another department. That department also refused to say anything, other than to say the "request" for cancellation would be "reviewed." Little did we know they had already referred my mother to a debt collector, as a day later we received a letter demanding more than $2400!
Apparently, upon learning that my mother was dead, they immediately sent the case to collection. We have never seen a copy of the contract my mother allegedly agreed to, but based on the amount demanded it appears she was approached by Alder just prior to her 82nd birthday. There is no way my elderly mother would have knowingly agreed to a five-year contract that could not be cancelled even at death. The only explanation is misrepresentation and exploitation of the elderly. This company lacks and scruples and attorney generals across the nation need to take notice and take action to stop them from continuing to prey upon vulnerable older Americans like my mother. They are a disgrace.
Absolutely, under no circumstances do I recommend this company! We signed up for their security system on July 5, 2017. In October 2018, we bought a new home. After moving, our 2 choices with Alder were to re-sign a new 60-month contract or buy out of our contract at almost $3,000. Awesome choices, huh? Once we moved in to our new home, it took them 2 months... Yes, I said 2 MONTHS to send a technician out to install our system. Not only did we have to go buy temporary fire and carbon monoxide alarms, we had to pay our monthly fee even though we weren't receiving their services.
Fast forward a year and my family was on vacation when our fire alarm went off. Alder called and dispatched the fire department TO OUR OLD ADDRESS!!! For an entire year they hadn't updated our address in the security department. Oh, you can bet they had updated our address in their billing department though! Thankfully, the fire alarm was a false alarm (which happens FREQUENTLY) otherwise we would've lost our house. So now what we're left with, is a subpar security system with no cameras for the next 3 years. Do NOT make the same mistake we did!!!
I am a current customer and my wife and I are extremely unsatisfied with the product. Since I have bought into your program I have constantly had to call to get things fixed with regard to the panel. After finally having the product for 3 weeks, I called to cancel my contract. Now, I'm told that because my contract started on the day of me signing the contract as oppose to when I actually received and started the service, which was a week after, I am no longer eligible to opt-out of the program unless I pay $2,769.52 (90%). So, the company wants me to pay for a service that never fully worked (the calls have been recorded at your company as proof) and you all think this is how good customer service is rendered? If I have faulty system and my family feels unsafe how can I continue paying for a service that has failed?
Stuck with a bad contract. Alarm hasn't been activated since Hurricane Harvey. The alert to my email says "low battery" and the alarm isn't hooked up at all. Customer service very poor. Never try to get results over the phone.
Alder Security Company Information
- Company Name:
- Alder Security