ADT provides home security and alarm systems with features like entry sensors, motion detection, smoke alarms and leak detectors to help ensure your home, family and belongings are protected from intruders and environmental disasters. The company offers professionally installed systems available with top-of-the-line equipment for intrusion detection, video monitoring and smart-home automation.
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- Variety of products
- Reliable service
- Smart-home connectivity
- Six-month money-back guarantee
- Limited video capabilities
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ADT offers customized alarm and security systems with smart-home automation features and 24/7 monitoring. With ADT Pulse, the system can be connected to Amazon Alexa and your smart-home devices.
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I recently purchased and moved into a newly built home in a new sub-development. Since I moved in, ADT has been making unsolicited sales calls to my house once a week at 7:00 PM. The first few times I told the ADT Sales person I was not interested. On 10/24/2006, I told the sales person that showed up that I have repeatedly told them that I am not interested in their services and I would like them to stop bothering me. The sales person said, "You'll be sorry" as he walked away.
In the morning, I found a "secured by ADT" sticker on my car with the following written across the back of it in large green letters, "*******!" When I got to work, I called ADT and was put in touch with someone at 561-988-3600. From what I was told, the person who came to my door was not an ADT employee, but was an Authorized Dealer. Upon further questioning, I found out that ADT does not screen any of their sales people for criminal backgrounds.
This is quite scary considering these people are gaining access to neighborhoods and homes under the pretext of selling security. I have already called the Lathrop, CA police department and will be filing out a complaint directed towards ADT for harassment and threats.
I am now in fear that my house will be vandalized or broken into by someone from ADT.
My home was burglarized about a year ago. I had an ADT security system, but the thieves were able to disarm the security system within seconds--before the signal ever reached ADT's monitoring system.
When the police came to my home, they felt ADT bore some responsibility, and my insurance company thought so as well. But when I wrote to ADT about it, their response basically was 'We don't know if your home was actually burglarized, and if it was, so what--that's what you have insurance for. We will vigorously defend any lawsuit you file'.
I have a police report and pictures (which I sent them) showing the disarmed alarm system, the broken window, etc., and they insinuate that I was lying about my home being burglarized! Not only was my home burglarized, but the fact that the burglars knew exactly what to do to disarm the system tells me that this definitely was not their first time.
Less than 2 months we purchased a home security system. On 10/13/06, the home alarm system went haywire - sounded continously even as the 4 digit security code was entered. The alarm system deactivated home phone land line, as alarm continued to sound, so we contacted ADT via cell phone. We were told that for a service person to come out it would cost $200 per hour (even though system was continously malfunctioning-alarm sounding).
ADT instructed us to turn off the alarm system, which deactivated the security system, and stated they would not be responsible for any security breeches during this time.
We were also told that a service person would not be available until Tuesday (this occured early Friday evening).
An ADT rep came to my house on a referral from a co-worker that would get a $100 referal fee, if I signed up. The ADT rep, said he would give me a good rate of $45 a month, and before I could say "no" he lowered the price to $34.99. I thought that was reasonable and I would try them out. BUT no where did he mention that I would be stuck in a 3 year contract.
When I called ADT to cancel I found out that I would have to pay 75% of 3 yr contract. News to me, that would add up to $473.
ADT customer service, said they could not do anything for me, either pay each month or eat the cost of 473. Very Shady Company!!!
On numerous occassions we have tried to contact ADT Security Service (as late as 7-31-2006) with no response in regard to our residential home alarm system because we have NOT received a bill or statement since April, 06.
On July, 06 we attempted to make a payment via phone to ADT, but their system would not take the payment.
We have received a penality citation notice from the City of Dallas, because we have not been able to prove we have alarm coverage.
In November 2004, I had an ADT rep install an alarm with cell phone uplink, 5 door alarms for $650 with monthly monitoring for 3 years. Intially monitoring was $39.95 now it's $46.00. Grand total about $2200 after 3 years-A very bad deal. There are many wireless systems that monitor call themselves for < $400 Total. Be wise shop around.
I tried to stop services with ADT 2-3 times but learned my contract was over June 30,2006. Sent letter June 2006 to end services. Didn't send it timely this time, 30 days prior. I notified two prior times I wanted to stop, they wouldn't accept my request. Wasn't told I needed a thirty day notice in May 06, was told to read it on contract. However, I tried to stop service two previous times oral and written, before June 06. Surpervisor asked did I get a confirmation number for earlier request. No, I waited until contract was due to expire. ADT turned off service as requested but still billed me $326.93
I spoke to three different people who gave me three different options. One operator told me she'd write on my request that I had requested termination previously and that there should not be a problem. However, the super (Tylanda) said read contract. I understood notice was needed, but I gave an early notice by several months and was told to wait til end of June. Not told, send a letter again in May 06. Although the contract says 30 days, I gave more than two notices, each in writing months earlier. They just refuse to accept my earlier request without a confirmation number. I paid on time and completed terms of contract. The first operation never said a confirmation number was even available.
Our contract ran out and we were on a month-to-month plan. We cancelled and they charged us for the next quarter anyway.
I called them and asked if they had the date I canceled. They said March 26th. I asked if they bill for services in advance, and they said yes. So I asked, "then why I was being billed for april, may and june when their system says I cancelled in March?" All of a sudden he says "... well... uh, I mean with YOUR account we bill RETRO, meaning the charge on your card is for Jan-Mar".
I don't think so! I've done 3 chargebacks on my amex and each time ADT tells a different story. The last one saying that we didn't cancel until May 26th.
Amex credited my account and said that they would seek retribution from them as it was obvious they were changing the story each time.
Terrible service! Only recieved $100 rebate after constantly calling and asking for it. Actually never got it, ADT just decided not to charge me for 3 months.
I tried to cancel service and was charged pro-rated amount for the next month because of so called 30-day notice. Never was told it was a 3-year contract, was told by ADT representative that it was a 2-year contract with cancellation fee of $200.
Overall sorry service and poor communication.
So what good is the do-not-call list if alleged non-profits can team up with commercial enterprises? And then the commercial enterprise can call you (even if you're on the list) and tell you non-profits are exempt from the DNC list regulations? This totally astounded me.
The gentleman calls to say he's with the Children's Relief Fund, and don't worry, we're not looking for donations. The sigh of relief is short-lived as he proceeds to tell me they're working with ADT home security. When I said I was on the DNC list, he tells me non-profits are exempt from it.
While I fear this is legal -- it's not right! Until someone steps up and makes non-profits accountable to the DNC list, this is the kind of garbage we can expect. I'm writing my congressman next!
In July of 2005 I moved into a rental townhome and looked into getting the security system in the home activited (ADT). The ADT rep came out and told me that I needed a new system, because the old system wasn't compatible with their current monitoring equipment. I explained I was renting but he said I could get the wireless system and that way when I moved I could take the system with me.
I agreed and paid $500 for the wireless system and signed a service agreement that I thought was a one year (but it turned out to be a three year agreement).
Now it is Decmember and I am moving (again) for my job. ADT has informed me that I cannot take the system with me, unless I have one of their techs uninstall it and reinstall it (at a cost of about $600 - 2 hours to take it out and two hours to put it in at $150 an hour). I have to buy another $500 system for my new house. I can cancel, but it will cost me 75% of the remaining balance of my contract.
The day after I was robbed, ADT came to my rental house and installed a system. A year later, I was relocated due to my work so I contacted ADT to inform that I did not need service in the rental house and the new location already had an alarm system provided. That is when I found out that I had to continue to pay for the security system.
When I explained that I DID NOT OWN THE HOME AND I WAS NOT INFORMED THAT I HAD TO BE OR SHOULD BE the home owner, ADT representative said there was nothing they could do. ADT told me the only way to get out of the contract was to have the homeowner agree to take over the contract or the new renter.
The homowner said she would take over the contract, but she didn't. Two months after I moved out, the new renter called me to find out what my access code was because the alarm was going off. Without my knowledge, ADT continued to charge my credit card while providing service to the new renters. The home phone that was used for the alarm system was NOT in my name so I could not have the phone disconnected when I moved.
My alarm system went off at least 6-7 times. No one has even bothered to call to check on me and my family. I don't feel safe with the system.
We signed an agreement with ADT for a one year contract and we bought our equipment outright so we wouldn’t have to deal with any issues if we left. Well 4 years later we left and were hit with 90% fees and penalties for leaving them. They force people to try to stay with them. We moved to a place that had its own security. The paperwork says it but the rep that sold it said something entirely different. We were supposed to be able to cancel at any time with out fees. I called the main office they told me I have to talk to the local office.
I called them 5 times and no return calls. So I assumed they were taken care of. Then I get a letter 6 months later from a law office. And they were very threatening but right… it is cheaper to pay them then a lawyer and the paperwork does state that we have to pay 90% cancellation fees.
August, 2004 a representative of ADT Security Services came directly to our home to ask if we were interested in having security set-up, after we talked about it it was decided we would. Going forward, we have used the service daily with no plans of cancelling the service. However, our situation has totally changed as far as housing is oncerned. Although we have signed a (3) year contract and would not have had a problem fulfilling the contract but now we're moving! The situation is that, we are relocating to Florida to move into an apartment until we possibly have a home built. We have asked a manager to please allow us to cancel this contract based on out of control circumstances.
We are being forced to try and sell it to the buyers of our home or pay $830.05 which is 75% of the remaining amount. Nowhere in the contract does it rule out a scenario like ours. Our problem is the lack of consideration of the situation and the seemingly greedy desire to charge us unfairly.
I changed my phone service to Voice Over IP and ADT can no longer service my house for security. They have asked me to pay 75% of the remaining balance for next 2 1/2 years without providing me security. I think they are fleecing me. I should be able to get out by paying a small penalty and not 75% of the service fee for 2 1/2 years.
I am looking to shell out $650 for services that I will not and can not receive.
On Tuesday, February 15 I encountered a frightening experience with my 4 yr old son who has special needs. He left my home and almost got hit by a car and ADT did not alert that a door opened so I had no idea he left the home. A bus driver witnessed this and I was able to grab him and bring him to safety. I called ADT to fix the problem and they said they only had an opening on the 17th, 2 days after my incident. I tried getting an earlier date and they could not accomodate me.
I took the feb 17th appt. with a 12-5 window. I was home the whole time, I called at 3pm to assure that thet they were still coming and they said they were en route. 5:30, still nothing, no courtesy call. I called spoke to angela she gave me to tech, tech handed me to kurt and he said they will have to reschedule. I said absolutely not, I was going to leave early next morning for a week and I need this corrected. Also, they never gave me a call -- I had to call them.
I than spoke to Demitre who assured me someone will come. 7,8 -- Nothing heard. 8:30, Bob calls said he is running late, I said o.k. He said can you reschedule to tomorrow? I explained it was impossible. At this point I had also stressed to this company the danger my son faces without this alarm working. He assured me that he will be in my home 9:00-9:30. 9:11pm Missy calls and tells me tech will not show and I have to reschedule.
During 2003 and 2004, my home alarm had misled for many times. I have pay Union City Police $180 with 30 days. I am forced to terminate the 2 more years contact with the following reasons:
1. The alarm was misled when my security system is on or off.
2. The alarm is fixed six times and ADT Technicians couldn't any solutions.3. Having a misleading alarm costs me time and money. There was a police officer broke my front door during one of the misleading alarm's alerts and cost me to get repair.
4. The false alarm drives me insane. The alarm set's on by itself. The alarm went on from my bedroom window. Since the condo where I stay is located on the 2nd floor, it is a very remote chance that any intruder will come from the bedroom window.
I am a federal military civilian employee. On september 11th we were sent home as our military installation was being "locked down" for the rest of the week due to the WTC attacks. Yep, you guessed it the next day ADT had a subcontractor in our neighborhood called SOS Security selling door to door ADT security systems with the "no obligation cancel at any time home security systems. All we want to do is place a sign in front of your house for advertising".
We repeatedly asked and were told that we could cancel at any time. After about a year of monthly payments and calming down like the rest of the country I decided to cancel the monthly service. I was told that to read the fine print in the contract and I was liable for two years at 75%. Currently a collection agency has contacted me and ADT want the two years at 75%. I am more than willing to go to court as these bloodsuckers should not be allowed to capitalize on my personal fear for profit. Their timing was by no means accidental.
I have tried to cancel service with ADT since January, 2003 because Cox Cable cut the ADT wires and ADT was no longer able to monitor my home. I called and wrote letter trying to get them to stop drafting my account to no avail. In September, 2003 I filed Bankruptcy listing ADT as a creditor. Even after receiving the First Meeting of Creditors, ADT refused to stop drafting my checking account.
Because of ADT continually drafting my account after being told not to, the bank closed my account because of overdrafts (from ADT) in the amount of $101.00. After the Bankruptcy was discharged, I now have $101.00 from the bank in collections, and outstanding bills from ADT that I can not get off my credit report because I've already filed bankruptcy. This has all be due to ADT's incompetence and lack of obeying the law.
ADT has installed a faulty alarm in my restaurant. The original technician was sent out on July 16, 2001, and instead of doing his job properly, managed to make a sexual advance at me. Up to the present time, I have had nothing but a hard time with ADT when it comes to customer service, billing, repairs, questions, etc. My restaurant has been broken into 4 times, and instead of fixing the problem, ADT sent my account to collections.
Two police reports have been filed with the Hermosa Police Department. I feel very violated and unsafe in my place of business. I have a broken safe, and $800 missing. After the 1st police report was filed, ADT did send a technician out, but 2 days later disconnecetd my service. I did not receive a bill for the month of November, and even though ADT knew my system was faulty, they sent me to collections.
Based on a telemarketing call we purchased a 3 year contract for ADT monitoring and received a free security system. We were planning to move so the salesperson told us the system would be moved for free anytime during the contract. He put this in writing after the fact. We later found this company was an authorized ADT "dealership" not ADT itself. Keep in mind that ADTs name was all over the documents we signed, and we are being billed by ADT on our credit card too!
Anyway, we signed a contract. No address was specified for monitoring on the contract as it was left blank when we signed (I have a copy). To make a long story short, we moved and ADT wouldn't honor the salesmen's promises. They say the "dealership" made the promises of moving our system, not ADT as they just provide monitoring. Of course, the dealership is no longer in business. An ADT rep told me that they don't like working with the dealerships and they are trying to get rid of them because of these issues.
What's funny is ADT won't provide monitoring services to me if I reinstall the system myself at the new address. They're talking out of both sides of their mouth. So, I'm stuck with paying my pre-authorized credit card charges of 29.99 which they say I can't stop, and ADT will NOT provide monitoring services to a different address. The Better Business Bureau was worthless beacause they just note that we agree to disagree. I don't even see my complaint as a "black mark" on their web site.
ADT keeps asking for extensions of time to respond to the complaint, and I just keep paying them. What really steams me is that ADT bad mouths the authorized dealerships and blames all issues on them, but they are aware of all business practices of dealerships and are glad to purchase new contracts from them. FYI, you can buy security systems from local companies (or wireless self install kits online) and get monitoring for 1/2 the price of ADT.
In December 2002, my husband and I purchased a home and for security, we wanted services from ADT. Months went by, then we noticed that the livingroom monitor was not working. Actually, we noticed that it never worked because no one is to walk into the livingroom area in the nightstay mode. From day one, the alarm never went off. Therefore, if an intruder was to walk by the monitor, no alarm would go off. What can we do about this situation? I can't get out of the contract until anouther 12 months.
I believe that we should not have to pay $80 for a serviceman to show up and do the work that was to be initially done with the $250 intallation.
After having continuous errors with the ADT system, telling us a window was open when it wasn't, we called ADT for service. They told me it would cost me since I did not have the service plan. I told them to cancel the account. They asked if I would not cancel if they sent a service rep out free of charge to fix the problem. The rep came out replaced the battery with another dead battery, disconnected a panel and left wires hanging out of my walls.
The consequences is that a collection agency is now hounding me for $75.25 which I refuse to pay since I've cancelled this service repeatedly.
I had a home security system which malfuctioned. I spent 8 weeks making phone calls trying to get my equipment fixed. After numerous missed appointments I got fed up and requested that the alarm be taken off. Now they keep trying to send me bills for a service I never had.
I just received a letter from a collection agency for the money, which I am not going to pay.
On April 11, 2000, my wife and I allowed an authorized ADT representative to give us information on a home security system. We learned that he worked for a company called Interactive Systems, and that they are an authorized dealer for ADT in the Omaha area. A gentleman named Robert Weidal came to see us and present the montitoring package. One of the important questions we asked Robert was if his company, and therefore ADT, had a Military Clause embedded in their contracts. He said yes, and that if we were to invoke that clause, we would be immediately relieved of further obligation to any contract in question with Interactive Systems and ADT.
Since I am in the military, and able to be moved pretty quickly from residence to residence, I thought that a good deal, and signed on for 3 years. I never saw a written military clause from Robert or ADT to this date, even though I continue to ask ADT for a copy. They have stated many times that they do have one, and that all their authorized dealers and ADT are bound by this clause.
I received Permanent Change of Station orders to proceed to Laughlin AFB, Texas that same year about one month after I signed ADT's contract. I was only able to move into base housing, where ADT security service is not permitted. When I called to cancel the service, invoking the military clause, ADT was more than willing to work with me and relieve me of the contract. Unfortunately, Interactive Systems was not. They said I was bound by the contract I signed, which was ADT's authorized dealer contract, and that I owe them the remainder of payments for the service agreement.
I contacted ADT, who said they would contact Interactive Systems and straighten it all out. Almost two and a half years go by, and I receive a collections notice in the mail from General Services Bureau. They claimed that I owed Interactive Systems $742.25 for monitoring service rendered during the past couple of years. I contacted ADT immediately, and asked them what happened. They stated that they don't have any jurisdiction over private, authorized dealers of ADT and their collecting of fees.
I contacted General Services Bureau with two certified letters and supporting documentation explaining my position. They responded to the first letter with another copy of the ADT contract, and the second letter recieved no response. I contacted ADT once again, and recieved a warm response from one of the sales representatives who gave me valuable information on how to alleviate this nuisance.
I faxed her documents to support my case. She said she would pass the paperwork along to Karen Stitt, the ADT authorized dealer manager, who in turn would deal with the payment and fix the problem. I haven't heard from this sales representative since, even though I have contacted her extention about 20 times. About 3 weeks after I submitted this paperwork, I contacted General Services Bureau, who said that the account in question was now closed, and the balance was $0.00. I asked for a receipt, and they said they would send one ASAP.
When I didn't recieve a receipt about 3 weeks after the fact, I contacted them again. This time, the representative said that the account was "pulled," and the balance was $0.00 still. I asked again for a receipt, and her answer was that "We don't do that." I figured that I would contact Interactive Systems to close this problem once and for all and ask for information as to what happened. I wanted to know if ADT paid the amount, or is it still open. Before I could do that though, I discovered when refinancing my home that the payment showed up in my credit report as delinquent. I was stunned!
During this whole event, I was never contacted by Interactive Systems, or ADT that I owed any money to them. The only notice I received was from General Services Bureau. According to the Dealer contract, I need to receive notice of their intent to collect payment from me. In any case. I never received any invoices, a phone call, or a letter to signify their intent. It was not until General Services Bureau contacted me with a letter to collect that I realized the problem existed.
I had an alarm istalled in my house. Durning a time where I had construction in my house we needed to disconnect the alarm. ADT was advised of the situation and instructed us how to disconnect and reconnect the alarm. Upon reconnection the alarm's key panal was not working properly. We notified the company and they stated they would send someone to fix it. After taking numorous day off of work and my wife cancelling numerous appointments no one came to fix anything.
At the end of three months of this I got upset and requested the alarm to be taken off. Again I received more appointments for someone to come and take the alarm off -- again no one came. After another month of this I was told they do not come to get the equipment since they cannot use it again. I told them to close the account. Now they keep sending me bills stating I have a contract and they want to charge me $500.
I was consulted by a group of door to door salespersons in June 2002 about a free installation of the ADT equipment if we agree to put their sign in our yard and on our windows. Several times my wife asked, "what's the catch?" We were assured several times by the salespersons that there was no catch. They presented us with a Crime Grid of the area, stating the incline of Criminal Activity.
At the time, we were considering putting our house up for sale and we explained that to the salespersons. They told us that in order for us to receive the "free installation" we would have to sign the contract for three years. I again explained that we do not think that we will live in this house for three years and that we did not want to sign the contract. They were persistent. One "pretended" to call a supervisor and ask if we would be able to break the contract if we moved within the three years. The "supervisor" reassured me that the contract was easy to break as long as we SOLD OUR HOUSE we would not be obligated to the terms of the contract.
I asked that it be put in writing, and that section be crossed off our contract. The salespersons did cross it through and initial it. We were satisfied with their cooperativeness and we agreed to have the system installed. In Nov. 2002 we put our house on the market and it sold in two weeks. We officially sold our house in Feb. 2003, at which time, we called to cancel our contract. During the phone conversation, the person agreed to cancel our service and stated that they would send our final bill.
When we received our bill, it stated that we owed over $950.00 for 75% of the contract. We were completely surprised to say the least. My wife called and was told that NO MATTER WHAT we could not break the contract. My wife explained that we were assured and reassured that by selling our house, the contract would be voided and she was laughed at by the phone rep. When asked to speak with the Manager, she was told that there was no way a manager would talk to her. Aggravated, my wife hung up to call back a different day. Of course, each and every time she called, she got the same run around.
Finally two months later, she talked to the only helpful person at ADT, Melissa. Melissa explained to my wife that independent contractors do the door to door sales. (by the way they work on commission only) She told my that ADT gets a lot of complaints due to the deceitful tactics of these salespeople. She also told me that ADT does not officially own the contract, that the company that initially sold it to us holds the contract for one year and then ADT buys the contract. She told us to contact that company for problems.
My wife then called that company. She was told by the Manager that the sales crew that sold to us that day no longer works for the company and that all of the files for that crew has come up "missing." I agreed to send a copy of our contract, which I did. Of course I received no call. I called back two weeks later. The manager stated that he can't be sure who put that line through the part of the contract in question, however in any event, the salespeople are NOT AUTHORIZED to alter the contract in any way. I explained to the Manager that they called their supervisor and got authorization. The Manager said that the supervisor was the one who initially sold me the service, and of course he is no longer with the agency. And we were instructed to call ADT.
Sam should go to Small Claims Court with a copy of the contract that was modified by the salesperson.
I had ADT install a security system in two of my houses. They were both faulty. Neither house was being monitored. After months and months of calling them with my complaints they finally agreed to remove the systems and release me from my contract and also to refund all monies paid. I even have a letter from the company president that states this and it is dated March 8, 1998.
Even after the system was removed they still kept taking the payments out of my bank account. They did this for many months. Also the police were sent to my house for no reason and I was charged by the police dept. for a false alarm. I am a diabetic and the stress and frustration has aggravated this condition.
I try calling and they tell me they will settle this matter but after I hang up the phone I never hear from them until I call again and get the same response.
Vincent should stop calling and start writing. He can send a certified, return-receipt-requested letter, reminding ADT that it has previously agreed to refund his money and stating that if he does not receive payment within 30 days he will institute legal action. Ideally he should include a copy of the letter he received from ADT. If ADT doesn't pay up, Vincent can sue them in Small Claims Court.
A sales representative came to my home as he was going from door to door. He told me that if I placed their company's sign in front of my house, that they would give my a home security system free of charge. All I had to do was to sign up for the service, and that if I didn't want the service later on, that I could cancel it at any time, and that the company may either take the system back out, or let me keep it.
What he didn't tell me is that after the three-day cancellation date if I decide to cancel the service, that their contract says that I have to pay them 75% of the remaining service charge for a three-year contract. I called the company a few months later because my mother didn't like the system, and she didn't use it. I sent a letter of cancellation in November. Then I found out that I still owe them $742.00. I believe this is contractual fraud, and that I have been deceived by ADT Security Services, Inc.
Richard ought to read contracts before he signs them. Also, when he has an evening to spare, he could go rent a copy of "Tin Men," where he'd see the exact same pitch used by some pretty spiffy aluminum-siding salesmen.
ADT Company Information
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- 1501 Yamato Road
- Boca Raton
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- United States