2-10 Home Buyers Warranty Reviews

Wish I could give “0” star rating. In 7 years we’ve had to use them 3 times. Each time was a hassle with their claims process and 2 of the times we had to pay out of pocket because it was over a weekend (their claims department is closed on weekends) and was an emergency (broken water heater once and no AC the other). We could start a claim on-line over the weekend but it wouldn’t be processed until Monday. When the AC went down it was on Fri at 5:10pm. The on-line work order recommended an in-service AC repair company, but they were closed and didn’t open until Monday. No way were we waiting until Monday when it was 85 degrees in the house.

This company is NOT interested in the best interest of the consumer. They will go to ANY length to push out a claim for non-payment. The hold times are ridiculous. I was on 3 way call multiple times for over an hour with the 2-10 representative and my out of network contractor (due to long wait time for in network to 2-10). We were on these call for well over an hour some times close to 2 hours with several holds in between. The questions go round and round to each and every component of the HVAC system.

Absolutely the Worst Experience I've Ever Had With a Home Warranty Company. This has been, hands down, the worst experience I’ve ever had with any professional service. It started when our hot water heater broke. It took three days just to get a technician out, and when they finally arrived, all they did was flip a switch and claim the issue was resolved — it wasn’t. They closed the claim anyway. When we called the warranty company, they said it would be another week just to send someone to properly diagnose the problem. Out of desperation, we asked what other options we had. They told us we could hire our own plumber and they would reimburse us. We paid out of pocket for a brand new water heater — and of course, we never saw a cent reimbursed.

Several months after buying a Supreme policy, I had a washer drain pipe leak/overflow that ruined floors and drywall. To mitigate and stop the water I paid for an emergency plumber to come out. After waiting 45 minutes, the operator, who was "difficult" and unhelpful, said they had no department for that and I should have waited 48 hrs. after the leak so that they could determine an emergency! They refused to even open a claim. Not only did they refuse to send out a contractor, they refused to pay for clearly covered items. She would not discuss the water damage saying that I didn't have a "structural" policy - whatever that is.

I am very disappointed in the service of 2-10 Home Warranty! It's very difficult to get people answer the phone at times. Phone rings forever and have you listening to music for 15 minutes before you decide to hang up. They are horrible about keeping you updated on status of claims or work. When things are needing to be resolved, there's no sense of urgency of your situation. I have been either without a refrigerator or not able to use the one they have replaced for now going on 3 weeks. It's not their family or food so they act as they can careless about expediting your concern. Apparently they use shotty contractors that contributes to their horrible customer service. Once I get my issue rectified, I will cancel my service to find a more reputable provider. This is just SAD.

If you desire to spend hours trying to find someone willing to accept the meager rates they will pay and weeks waiting for the approval and reimbursement of a repair then this is the company for you. I have been a customer since the 1990s and I must say that this company has gone to pots. They used to take care of the customer and truly give you peace of mind but no more. I think it's time for me to say goodbye and start putting more money in my emergency fund....at least I won't have to haggle with contractors and argue to get paid.

Their service providers sent to replace a garbage disposal never got authority and we wasted months and ended up doing it ourselves and they said they would reimburse but they won’t send us reimbursement. They have insane wait times to reach anyone by phone. I did not renew. Waste of time and money.

Do not give them your business. We've held a home warranty with them since 2017. When it came time to finally exercise the warranty and get a significant repair done with regards to our HVAC unit, they paid $200 of a $1600 job. For situational awareness, we had the supreme package and the luxury package add-ons for total coverage. You will not get a return on value for the money you pay 2-10. Take the money you would otherwise pay them, put it into a high interest account, and save it for when something fails/needs fixing.

Finally had someone come out this past Friday and tell me the exact same thing. The other two companies told me that the unit needed to be fully replaced, and it was because of how nothing was done to code and install error. Mind you this is the company they hired to come and take a look at my property. 210 an hour later after receiving their contractor's recommendation for replacement cancel my claim and denied it and said it was due to service install error even though they are the ones who installed it in the first place.

I regret ever signing up with this home warranty company. When my air conditioner broke in the middle of summer, I filed a claim right away. It took them over a week just to send a technician, who was clearly overbooked and rushed. After the inspection, they denied the claim, saying it was a “pre-existing condition,” even though it had been working fine until it suddenly stopped. Customer service was unhelpful and borderline rude. I had to make multiple calls just to get basic updates, and every time I spoke to someone new who had no idea what was going on. In the end, I had to pay out of pocket for the repair. This company is quick to take your money but slow to provide any real service. Avoid at all costs.