2-10 Home Buyers Warranty Reviews

If I could give a zero star, I would. We got a Home Buyers Warranty for the house we bought. From our realtor with the sales agent at 2-10, Brian **, we were sign up for their supreme coverage. When I had a question about our coverage, I contacted Brian. He informed me that I was assigned the simple coverage. I informed him that was incorrect. I resent him the information that he sent to my realtor with the supreme coverage.

Been on hold w claims for over an hour, after calling another department first, and was told "due to high volume calls, couldn't reach anyone, use the website", then got hung up on. The website does not allow you to contact them via email, suggests you call!!!

NEVER USE THIS COMPANY. I cannot stress this enough. We have had them for 4 years and this is the first claim we have submitted and they have been an ABSOLUTE NIGHTMARE to work with. They tell the contractor they'll get back to them in 3-5 days even if it's something like having no hot water. If you call into the sales line they will answer right away, but if you call customer service or the claims department you will wait on hold for over an hour and then be given some bullshit excuse.

I would leave 0 stars, I’ve had them for 7.5 months since I bought my property. Had inspected before purchasing. About halfway in to winter, my furnace goes out so I have them come out, they take pictures and send it in for review for replacement. The warranty then comes back and says the damage is conveniently 2 weeks older than the policy I’ve had. I’ve spoken to multiple HAVC pros, and they all told me there is no way to tell how old rust is and even had someone tell me the very little bit there is is new, but they still don’t want to cover me. Don’t waste your time or money with this company, it’s a scam. Also took me 2 weeks just to get ahold of customer service.

I filed a claim for a leaking washer and paid my deductible, but the issue has still not been resolved after five months. Parts were never ordered, then the wrong parts were sent, leaving my washer unusable. Even after repairs, the washer is still leaking. The repair company, Reliable Appliance Service, missed my last scheduled appointment without notice. Contacting 2-10 customer support is nearly impossible. I once waited 1 hour and 45 minutes on hold with no response. Due to the delays, poor communication, and low-quality service, I have already switched warranty companies and am still waiting on 2-10 to resolve this claim. Horrible service, stay away from 2-10 Home Warranty.

The seller used this company's home warranty as a bargaining chip and the warranty has been a complete headache. Please, do not make the same mistake. The heater stopped heating and the internal temp of my house dropped to 52°. A quick Google search stated the majority of heating and air companies closed soon, so I got on multiple phones calling 2-10 as they clearly state, "THERE IS NO WEEKEND OR OVERTIME/AFTER HOUR without approval or you will need to follow the proper channels to be reimbursed. Over an hour on the phone with multiple phones all calling! Nothing!

I have had coverage for more than 4 years and I never had a claim until recently. The tech never showed up, I was authorized to use my own choice, I uploaded all requested documentation and I was told that I would receive a pay out for much less than cost of replacement. I still haven’t received anything, today I got hung up on, been promised a call back, etc…I have been told 6 different things, customer service has been terrible. They take the money out of my account every month faithfully, and simply will not do their jobs. It’s been by far my worst experience with a home warranty company.

I have been a customer for 7 years. I have never filed a claim before. This is my first time filing a claim for my stove top I have been going back and forth with this company for MONTHS now to get this handled. In 7 years I have paid for 2-3 stoves by now. Never late! I filed a claim for my stove top this one time, not even a whole new stove. They sent an adjuster out, then the company claimed they don't have photos he took. I then sent in photos and the representative I was on the phone with claimed she received them. I was told a manager would call me. After waiting for a week of course no one contacted me. I then had to call back (each time I call its 1 hr wait time to speak with someone) That representative claims no photos where received. I sent more photos directly for them to tell me another department has to review it. I have gotten a different answer each time I have called in here.

I raised a claim on Dec 20th for HVAC, it is Jan 2nd today. After waiting for 30 mins to speak to the representative, the update I have is they are waiting for parts and it will take 3 weeks. I live in NJ, without heat for another 3 weeks. When I expressed my dissatisfaction, the representative said she will check with the Claims department and I've been on hold. Now it is an hour and 30 mins, still waiting. I have had similar experience a few years back also, but I've continued with them. Not after this!

I am so disappointed in 2-10 Home Warranty, I am a new home owner and I purchased a Warranty for a entire year through this company, I want new home owners to be aware of my experience. I didn't know how long this house was unoccupied but I wanted to protect myself from any possible issues, purchased the home in September but my furnace wasn't heating the house anymore so I called my house Warranty company in November. A service company of 2-10 choosing comes out and take measurements, pictures and hangs a danger sign on my furnace then the guy said, "2-10 will review the info and call you next week." No one calls me back, I call Wednesday of the following week. They say no one has reviewed the information, and someone will call me back.