Sony PlayStation

I purchased my PS4 March 2014. October 25, 2014 I called the customer service line because my system would not turn on. I would hear a series of clicks and the system would shut down. I sent my system to the service center in Fort Wayne, IN. Nearly a month later, November 21st I received my system back from the service center. I set the system up and turned the system on. I was greeted by the system showing its blue light and then the light flashed white and a message stating that the PS4 could not turn on. It couldn't find the storage. Turn the system off. I called the customer service line to reach a rep who could not understand English and I spent about five minutes trying to give him my email address.

I purchased my PS4 last year. First day it was available through Amazon.com. My controller's analog sticks started peeling less than a month into using them. Now recently my left analog stick started getting stuck in the up or down position and makes very difficult. Sony acknowledges it is a known issue as do hundreds of consumers online even members of the game industry press yet Sony is making consumers pay the shipping expenses for their mistakes in manufacturing. I talked to customer service and they refused to work with me. They said if it was the PS4 itself they could send a shipping box and label but since it's a controller they can't do anything about it. I asked for them to send me one of those boxes since my controller would fit in it. They were adamant in refusing to help me, and the second supervisor I spoke with hung up on me. Sony will not get another dime from me again. I'm done with them.

Bought a PS4 in February 2014, worked for about a month and then it wouldn't read disks. Called Sony, they sent me a box so that I could send it back to them. A month later, I received a new PS4. Out of the box it had the same disk reading error. After 2 hours on the phone it was determined I needed another box sent to me so that I could send the PS4 back again. Now in October 2014. I just received my 3rd PS4. This one won't even turn on. Another call to Sony and guess what... We get another box sent to us. The best part is, I bought a year's worth of Play Station Plus... It's become a running joke at home and at work. Can't wait to get my next box. In conclusion, the consequences are wasted income and a lot of frustration.

Last week (Sunday), my PS4 wouldn't turn on. I contacted Playstation Support and was told I needed to send the system in for repair. I found this strange, as with the PS3 they would do a "doorstep swap" via DPD. I packed the system as described in the email instructions I received and sent the system off. The shipping label sent via email clearly states the service is a 48Hr courier service and Sony would be in touch once the console has been received. I thought I would call customer services on Thursday (72 hrs after sending the parcel), as I hadn't received an email, only to be told they hadn't taken delivery of my console. I tried again on Friday and after being on hold for an hour a human voice answered the phone and said "Lines are now closed please call back later", needless to say I was stunned into silence and the voice on the other end of the phone repeated that lines were closed and when I questioned them, they just hung up.

I bought Battlefield 4 for the Sony PS3 and inside was a code to allow me to update to the PS4 copy for £10 as long as I used before 28th March 2014. On 20th March 2014, As I couldn't get my hands on a PS4 before that time I used my laptop computer to register my code through PSN and my account. After doing so I didn't get the option to pay the £10. Concerned I called PlayStation support. The guy said he would speak to his manager and came back and told me, as I had used the code (and he could see it on his system) I could pay once I bought a PS4, no matter what the date.

I bought 2 ps3 units, each had problems within 7 or 8 months. When problems were reported to Sony, their tech only mentioned things that were already tried! My grandkids are not getting ps4s this year, maybe not ever!

Playstation SUCKS! Someone hacked my son's account and made a $100+ purchase and when I disputed with CC company (and cancelled my card) and the charge was reversed. However, PlayStation locked his account saying that I had to pay the $100+ to unlock it. So this was all on instant chat because they don't list a phone number. So after 20 wasteful minutes they gave me a phone number. I called and it's a 30 minute wait time. I CHECKED - it's not on his console and he wasn't even home at the time of purchase. PLAYSTATION SUCKS! All this technology but nothing to prevent fraud. They're all about the mighty dollar. **!

I purchased my Play Station 4 at GameStop last November when it came out. I also got on the same day my pre-ordered copy of Assassin's Creed Black Flag. I was so excited I finish the Bonus content of the Aveline mission that same night after loading all my exclusive pre-order content. Three days ago, I went into the system because I wanted to update my Season Pass enabled content and to my dismay, the Season Pass is no longer in the system and the installed content was no longer available in game. The only thing that showed as available to be played was the Abveline mission I finished the first day I got the system.

I barely used the Playstation 4 since there were no games of interest. I been waiting for a particular game, which is releasing next week (I pre-ordered it). Suddenly today, my PS4 stopped powering on. I tried to return it to Walmart, but their policy is 15 days for game consoles. I still have the box, packages, and receipt. When I contacted Sony via phone after the rep acquired all my info, the call was disconnected. I called back. Unfortunately, they were closed! I then went online to the chat customer service. Processed the repair service, but it takes up to 25 days to repair the console. Also, the chat rep stated the story should allow the console exchange within 30 days. I clearly told the rep my story with Walmart.

I bought a PS4, spent over 500 dollars on this including PS Plus and a game. I pay for PS Plus and we get free games every month but what I don't understand is why are the free games like Super Nintendo games, I mean, can't Play Station afford to put a few decent free copies on PS Plus? For example the free games for August are FEZ and Road not taken which both look like Atari games. I mean, cmon Sony, you make billions of dollars a year, wtf... Also the games I've played don't look much better than PS3. I'm switching to XBox, screw Play Station and their cheap crap.

Just want to express my extremely bad experiences with dealing with Sony PS4. I have this console less than 2 weeks and so far I have a controller that is only lasting 50 odd mins and also emailed the the support team 6 days ago and have not got a reply as of yet. I am getting nowhere on Twitter and also was advised to go onto an American online help site who with an agent Daysi ** who was extremely unhelpful.

During the latest required update I was sent corrupted files which rendered my PS4 useless. This was the last straw as I have had problems since day 1. Brand new out of the box. I am also being sent 100s of emails from them stating a box is on the way in error. They apologize but have refused to help me or correct the problem. Filing suit is the next step. I have noticed many others are listing the exact same problem. Hundreds of hours with tech support and still nowhere.

Sony PlayStation account email had been changed without my knowledge and help was required from Sony help team. Initially via email Sony appeared very helpful. From the moment that they were going to make contact they were awful. They never made contact. Every time we emailed they started the claim again as if it were a new claim. Trying to make phone contact we were hanging on between 47 mins and 136 mins. When we finally got through to an adviser the phone was hung up without us saying a word. This has been the worst support or handling of a query to resolve an issue that I have ever encountered. The issue is still unresolved after 2 months and I have finally given up. I am going to now get an XBOX and ditch the PlayStation.

Today, June 11 2014, I try to contact Sony's Support about my PS4 System, which is giving a error code (CE-34878-0) SINCE the first time I opened and plugged in. I have four games COD Ghosts, Fifa, Killzone and Battlefield 4. NONE of these games have been played from anyone here at home. I bought it for my son (and of course for me) and we tried and tried and tried and nothing. We start the game and as soon we start enjoying the new platform, it crashes. After contacting Sony's representatives, they walk through me to see if we could get rid of this annoying error code. No success. They've said that they would send a box to my brother's home to get it fixed or replaced. Let me explain: I live in Brazil. My brother is in New Jersey. I asked him to buy it for us at day one and since we had to wait for his visit to get the console back to US, I was instructed by SONY's people to wait for his back and then they would send the box for the service.

I purchased my very first gaming system. Waited in line on Black Friday to get a PS4. I have used it for streaming but recently purchased my first game (as you know they aren't cheap). A week later, the PS4 would not turn on nor eject the game. I sent it in for not ejecting the game and was assured it would be returned to me. I did receive a new system but no game. Sony refuses to return my game because the technician did not place it in his notes as he told me. This is NOT my fault that Sony hired someone who is incapable of doing their job accurately. It was sent for stuck game so obviously there is a game "stuck" inside. Now I have a gaming system with no game. It is bad enough the system only lasted a few months before it burned out. Now my first experience with customer service is so negative. My $200 Sony headphones went out after 4 months and were not covered also. I was interested in a Sony Alpha camera as well as an Xperia Z Ultra phone... I think that I will pass as I can see they have poor customer service and unreliable products.

I didn't receive any reply or feedback from you since I have sent my email dated June 8th, 2014. My kids own five devices from playstation: 2 playstation 2, 1 playstation 4, 2 PSP. Since end of March 2014, Sony Playstation abusing my children's rights and I was so patient watching Playstation treating my kids badly and denying their right because of Sony Network Security Breach and weaknesses in your network. They are causing my children's psychological damage and huge frustration, and treating them as a wallet not as a loyal customers.

I just got the new PlayStation 2 and oh man what a product. I mean these graphics are amazing and I love it. Sadly, my Sony T.V. sucks and I can't play it. :(

I consistently get kicked off online play with NHL14 on my PS3. Doesn't matter when, it will kick me off randomly. When online playing and have it be unreliable makes it not desirable to use or play. Help please.

Anybody out there deciding between PS4 and Xbox One, I highly recommend going with Microsoft. Someone either hacked Sony or my account somehow and took 116.92 out of my bank, while the network was supposedly down for maintenance. It has been 5 business days and they are claiming it will take another 5-7 days just to put the money back in my account. In the meantime, I am racking up late fees on my bills. This never happened in 8 years with Xbox, I have had PS4 for a little over a month and I get robbed. Something needs to be done about this!

I turned on my PS3 on January 14, 2014, to play Call of Duty Modern Warfare 4 and was greeted with a fatal error. After attempting to reset the controller memory to default settings following the online directions the memory error persisted. I called customer service to be told that my PS3 was 1 month out of warranty and that it would cost an additional $99 plus S&H plus sales tax (I live in Taxafornia). Whatever happened to Sony building hardware that lasted for decades without problems. I gave my 20 year old Sony television away two years ago and the remote even still worked... I waited to talk to a manager for over 10 minutes as my iPhone was dying a fast battery death and was told 4 times that I was about to be put in contact with the manager. Frankly if I cannot get this repaired or better yet have a new console delivered to me at no additional cost I will never buy a Sony product again. As it is I play offline and have probably played that PlayStation less than 100 hours total. What a ripoff the PS3 is if it will barely last past the warranty period.

I sent my new broken PS4 to Sony PlayStation for service on 12/09/13. They serviced it on the 10th and shipped it out on the 12th according to the email and tracking number I received. FedEx never received my system and every time I contacted Sony PlayStation, they tell me it's coming. It's been over 9 days on an overnight shipment and till now Sony doesn't know where my system is at. I've spoken to Theresa, David (supervisor) at Sony and nothing. I've asked for my money back, another system or even my broken system and yet all I get is a big NO!!!! Their solution was for me to go to GameStop and get my money back from them as if they had anything to do with this. How is GameStop gonna return my money without me giving them a broken system or Sony refusing to call for a replacement. If anyone is going through this please help. AFTER 15+ YEARS OF BEING A LOYAL PLAYSTATION CUSTOMER THIS IS MY REWARD!!

I, Brian **, sent my PS3 to get serviced and they originally had the correct residence when they sent a box to place the damage PS3 in. When Sony completed the service, they sent it to the wrong address. After 4 calls later I finally spoke to an account specialist. She then fabricated and said someone signed with my initials which is clearly false when my initials is B.L. and the person initial J.L. which can be seen when you look at the tracking numbers ** at FedEx.com.

We had our PlayStation for about 6 months and the Blu-ray was not working properly. My husband started to take the PlayStation apart. I let him know I will just send it in. He did not actually touch the inside of the gaming system, only took out the screws. When I called PlayStation to put in a service request, I let the service representative know that he had taken the screws out but had not touched the inside of the system. She said "no problem" and she got my credit card information and let me know the box will be sent to me within 7 days. I sent in my PlayStation and within 7 days, I got it back exactly the way I sent it. They claim that, "The product shows physical abuse or misuse, neglect, and excessive wear and tear". I wish we were able to use it long enough to have excessive wear and tear but unfortunately, it didn't work long enough. It definitely wasn't abused or misused. The screws were out but the machine looks new. Long story short, the system didn't work long enough when we bought it and Sony doesn't seem to care to help repair it. My husband loves playing the game but I will not invest anymore money in a company that will not invest in their customers.

On 08/28/2013, I went to Best Buy store 351 in Fayetteville, AR and purchased a PlayStation 3 for my 11-year-old. A couple of days later, the PS3 started to freeze so on 09/11/2013 at night, I took back to the store to get it exchanged. They only had one on the shelf. I also purchased the extended warranty (just in case). When we opened the box, to our surprise, we noticed the control was damaged and the PS3 was not like the one on the picture. My husband took it back to the store right away. The Manager refused to exchange the device. I called Best Buy customer service to open a claim. They told me they were going to investigate. I called back today to learn that Best Buy will not do anything. This is fraud. Best Buy sold an item that was not as described, not only used but does not work. Someone in Best Buy dropped the ball and did not do its job when this item was probably previously returned like this. The store keeps saying they received like that from Sony! How is this possible?!!

I have owned EVERY single gaming system you can think of, and some that you can't think of. The Sony PlayStation since its release of the PlayStation 1 has been nothing but perfection distributed to the consumers. The PS3 has now evolved to fit modern day gaming, with a wonderful online store that offers so much content. I have owned an XBOX. I wasn't impressed. Not only does the PS3 have a much easier online store, it can be used as a Blu-ray player (unlike the SuXBox). I will never buy Microsoft's wallet robber again. I lost mine in a divorce; good riddance to her and the XBox.

My son purchased $100 worth of PS Network cards which he intended to use for his PS Vita. After adding additional memory, the desired download was still too large for the console. Customer service was completely useless!!! I had initially asked for the account balance to be placed back on the original Network card so that my son could then purchase a physical game. Instead they identified “solutions” that not only didn't address the system deficiencies (ie limited memory capacity and the inability to use the outstanding $100), but also required the purchase of additional memory. Will try to move this up the ladder.

I have bought 3 PlayStation 3s from Sony for my family. I should have known better after the second one. ALL of them are dead, not from abuse, or mishandling, but because of poor workmanship. Sony does not care about their customer. They just want to wring as much money out of them as they can. I've called customer service and explained my situation to a nice sales rep, which told me they would be sending out a box to repair 1 of my units free for a 1 time customer satisfaction. I did not have the serial since I was at work. So I was told, “It's okay, just call back and give them the same phone number.” She had written this in the case.

We sent our son's PS3 into Sony to be fixed - they lost it. After more than 8 different phone calls to different repair centers, we were informed a week ago they found it and as a consequence, the repair would be free or price reduced to fix it. Then we came back after a week of vacation and no PS3 and no messages about our PS3. So we called Sony. They can't find my son's PS3; it's not being fixed. And according to their representative, it's under investigation; time allowed for this investigation to occur is unlimited for them.

Two Games Purchased over PS3 - The games were slow and did not work well. I requested a refund but they refused. I am very unhappy.

We bought a PS3 2-3 months ago. It died, no lights, nothing. We purchased the extended warranty which brought the price to around $400. We sent it back to PlayStation for repair and they sent it back saying they won't touch it because they found a dead roach in it. If a dead roach killed the system, that's two months old. Why are they $400? It should be $10 and disposable. Here's the harsh part. We called PlayStation and talked to a manager. He basically screamed at us and argued that we have a nasty house. After butting into our questions rudely, he then yelled more and said have a nice day and hung up on us. Is this right? Why didn’t they replace it? Out of all the problems PS3 have, how can they say a dead roach caused it? It sounds like a loophole for Sony to stay rich and rip off their consumers along with billions of dollars. Help.