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I have had my home theater system repaired already. Same issue 19 months after I paid for repair. Samsung basically said good luck. Find someone to repair and we won’t stand behind our product. They didn’t have anyone to refer me to repair.. Never dealt with any company that cares so little for people or providing a quality product or good relationships with customers.. I will never buy Samsung again and I will do all I can to make sure anyone I care for doesn’t.
First Samsung Blu Ray player I bought was brand new. Worked for about 3 months then it would stop in the middle of a movie and go back to the beginning. Got firmware from them and it didn't work. I finally just threw it out but recently after 4 yrs with buying only LG I gave Samsung another chance and bought a refurbished player. First 2 week it worked great. I tried updating it. I tried resetting it. I tried cleaning it. I am plugged it several times for like 30 seconds to a minute and it still didn't work. I called Samsung and they told me since I bought a refurbished is not under warranty. Today I was I was watching my favorite movie Flight it stopped in the middle of back to the beginning. I took out the movie in the Blu-ray player. When flying never again will I buy of Samsung products plushie Blu-ray.
I bought this Samsung Bluray play about 6 months ago. At first it worked fine but now it clicking to blue screen. It doesn't matter if I watching a disc or streaming on Netflix, Amazon or even YouTube. It keep going to blue screen. It is now happening more and more for even longer times. I have never had this problem with other players. I will not be buying another Samsung in the future.
Appears to be recurring issue. After installation would not play apps. Online chat suggestions included system hard reboot, changing IP address, and reboot modem/router. Still same errors. Chat online advertised less than 1 minute wait. It was over 10. Will return to Costco.
I was given a Samsung Blu-ray Player with Wireless (Model BD-JM57C) for Christmas last year by mother and the reason she gave me this particular brand and model was because on the box it was contained in was the claim that it included "250+ Apps". To say this was a lie is a gross understatement. Not only did they misrepresent the number of apps included but of the very few that WERE included the only recognizable apps were Netflix, Youtube, Hulu and Amazon Prime. The rest looked like extremely generic apps that were from other countries; Apps that I would not feel comfortable allowing anywhere near my wifi connection for fear of being hacked and having personal information of mine, and possibly my identity, stolen.
I feel like my poor mother, who is on a very tight budget to start with, was taken advantage of by the false claims made by Samsung. And after checking around the web, it appears she wasn't the only one, and it wasn't just this particular model of Samsung Blu-ray player that included these false claims. I've seen where Samsung has responded to some of the complaints with claims that the apps vary by model but from what I've seen, a whole lot of people with many varied models feel lied to as well. So I question what, if ANY, model does actually include the full 250 apps? Samsung needs to tighten up before they start losing home entertainment business to companies like Sony and the like!!!! Very, VERY angry and disappointed with my experience!!!
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Samsung BD-F7500. I had same problem. Disc was rejected saying it either needed to be cleaned or it was the wrong region code (which it was not!). The BLURAY lens needs to be cleaned, but it is not accessible even when you remove the player cover. Smear plenty of Methylated Spirit on the playing surface of a BLURAY disc and load it to play in the DVD player. Do this several times and eventually it will clean both the BLURAY and DVD optical lenses of the player. The Methylated Spirit will not harm the player and evaporates after a short while. If still no joy... As a final approach, remove the DVD cover to expose the DVD player. Repeat the above, but also gently depress the disk while it is spinning in the player to get Methylated Spirit onto the BLURAY lens to clean it...and hey presto... IT WORKS AGAIN!!!
I received a Samsung BD-J1500/ZA Bluray player for a anniversary gift from work via catalog. I didn't know they still made these without Wifi. Ok, so I ran a cable. It booted up and automatically upgraded its software. Cool I thought. Then I wanted to try Netflix - nope I got the error in the subject. Ok. I didn't pay much attention, I thought it was saying it was still updating so I waited for a bit. I tried Youtube and got the same error. I tried a DVD and that worked. I tried Hulu and got the error again, then I realized it was saying that it was trying to update its time. Internet connection was successful on all tests.
After much troubleshooting and searching online, I found many others were experiencing the same issues. Some claim they got it working by setting the time zone. I had already done that. Then another claimed they got it working by setting the timezone on their router. Mine was already set correctly, same as the Bluray player. I even upgraded the firmware on my router and rebooted that. Still got the same error. I then got into my DSL modem (yes, AT&T customer here) and couldn't find a time zone setting. I tried rebooting it - still no good. I have my own router behind the AT&T gateway as I like to have full control over my network.
I'm a computer network profession and have been for over 15 years. I didn't do any packet captures to try and figure out what was going on but I managed to get it working only after plugging it into the AT&T gateway, around my router. I do not understand why this is but got the idea from reading others trying to troubleshoot their Bluray players. Why this is doesn't make sense to me. I'm not blocking outgoing NTP requests at my router. The player should have a way to manually set the time or NTP server. Going to Samsung's site was useless just as others had reported with their support. It is way faster than my old Bluray player but I'm not pleased with this experience.
This DVD player was almost $300. It's not enough I give my hard earned money to Koreans. No they want to play IT games with my home theater no doubt to extort more money for the same ** product. The DVD player just cycles from one idiot button to another uncontrollably. This appears to be a software loop and a game. I am done with Korean products. You and your country cost Americans too much! Get out of my face!
This is the second Samsung BluRay player I have purchased. I sprung for the "High End" model BD-H6500. It was pricey, ($179.99 at Best Buy) but had hoped that being more expensive it would last longer than the previous Samsung Bluray we had owned. This one failed at exactly 13 months old.
Samsung hasn't provided the necessary update to keep some of its players. This is not a hardware issue. Samsung should either update the players or purchase them back from the consumers. Over the line with customer service I have verified that my Blu-ray player is up to date. Model # BD-H5100/ZA.
Samsung Bluray Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- Korea Sout
- (800) 726-7864