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Google Home

Google Home
Overall Satisfaction Rating 3.06/5
  • 5 stars
    6
  • 4 stars
    3
  • 3 stars
    2
  • 2 stars
    0
  • 1 stars
    7
Based on 18 ratings

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    Google Home Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: June 29, 2020

    No warning on packaging or instructions that 5 wires are required for AC to work properly. Took Nest 3 out and put Honeywell back in for good. Nest is garbage and I plan on tossing it in the garbage tomorrow.

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    Rated with 1 star
    Verified Reviewer
    Original review: June 11, 2020

    4 cameras that worked okay before Google took over the Nest products. My cameras are picking up cars on the road 500' away, but not a car pulling in my driveway 10' away directly in the cameras path!!!

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      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 28, 2020

      The customer service is poor. It took multiple calls and a chat to correct my problem. I’d say it took over an hour of my time, which was frustrating. And after one call when we accidentally got disconnected, nobody called me back. If you get a defective Nest it’s a hassle to get it replaced.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Nov. 10, 2019

      The installation technician (over the phone) instructed us to wire the thermostat in a way that adversely affected our boiler (the aquastat had to be replaced) and cost us hundreds of dollars in additional repairs and ruined the nest thermostats we purchased. Nest representatives have been playing games with us for months, first assuring a full refund of all expenses incurred and new thermostats then passing us around from rep to rep for months only to be completely ignored in hopes that we will go away and with no intent at seeing the corrections through. Our last attempt left my husband transferred and placed on hold for 40 minutes to have the line disconnect. We have 2 Google Pixel cell phones, 2 Google Home devices and this holiday season we're switching everything to Apple. This experience has diminished my faith in anything with the Google name.

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: July 16, 2019

      Refund policy sucks. Been trying to get this app to work for four day. Contacted the application company and they said I have a 7 day period to get refund and Google won't help you get a refund from the company because of their 48 hour refund policy. I tried everything to get the application to work on my device per Alfred app. Instructions via email and asked for refund. They both Alfred and Google apps denied refund. To a disabled veteran on a fixed income. I haven't been able to use the app at all since I bought it. The ad said for trial period and it hasn't been 7 days. It was 4 days after trying to get it to work that I contacted Alfred and 5 days after purchase that I contacted Google. Now they said since I deleted it off my devices that I would have to pay for it again. What a ripoff. I didn't even want to give either one a star but you have to to be able to submit the review.

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      Rated with 1 star
      Verified Reviewer
      Original review: June 5, 2019

      I had 2 Business Gmail addresses stolen and you cannot get support or even talk to someone. I'm surprised the US GOVERNMENT or Congress don't get involved. For a billion dollar company they don't want to spend a dime. It's called GREED.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Jan. 8, 2019

      Not long after signing up for Google Pay all cards associated were used fraudulently. The result, Google Suspended my account. I am now unable to pay for the Play Music & Red services. Half a dozen Google Home devices and Mobile that depended on Google Play Music & YouTube Red are now crippled. I also was unable to make any Google Play purchases. Googles answer is that I violated their ToS, their "Risk Team" has decided I am not going to receive my $51.96 account credits that I preloaded.

      Countless calls to their customer service has made me realize what little effort they put into the customer experience, their call center agents are not empowered and require a "specialist" 99% of the time. There is no first call resolution, and have realized there are some people sitting on chat or email that just say "No" and will not speak to the customer directly. Imagine if I had my TV service with them as well? Once they suspend your account you cannot use pre-paid cards or your carrier to pay for anything, you are dead in the water.

      In a world we are integrating all services this type of behavior is not acceptable. I will also say they did stick to their guns on "we are not required to notify you" if they suspend your account, and they can take any pre-loaded funds. Even after a few reps say they can help with getting you a better outcome. Sending a story to their board and CEO will not even trigger an auto-reply, you will have only silence which echoes so strongly their view of the customer. In the end, I am going to pursue this legally. I have BBB, FTC, AG, PUC and other filed complaints. Very unethical behavior and saying you violated "their" terms of service, advise they can't state exactly how to a victim of fraud that suspiciously happened while trialing their platform. Please stay away from their service, and stick with a more customer-oriented business like Amazon. I will be moving all my home automation products, music services and any other applicable devices/services to Amazon.

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      Rated with 5 stars
      Verified Reviewer
      Original review: Nov. 16, 2017

      I love Google. It’s very easy to use and very beneficial. Whenever I'm wanting to look up something, Google is very knowledgeable and I understand it.

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      Rated with 5 stars
      Verified Reviewer
      Original review: Nov. 11, 2017

      The speaker has good sound. It is clear and it can be heard from quite away. It took me a few minutes to figure out how to get it set up but I am well satisfied. Thanks Google. The price was great too. I would buy this product again.

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      Rated with 4 stars
      Verified Reviewer
      Original review: Nov. 10, 2017

      Google Home is the easiest way to get information quickly from the internet. I use it to make phone calls which is convenient, as it is hands free and has a sound level that is adjustable. If one is elderly, there is the added convenience of being able to summon help without physically possessing an emergency device or getting to a phone. One can engage in other activities while phoning.

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      Google Home Company Information

      Company Name:
      Google Home
      Website:
      store.google.com