Gamestop Reviews

I sent in $8000 in cards through Gamestop on Feb 11, 2025 to be graded by PSA. It is now June 4, 2025 and the box was lost by Fed Ex. I am being told that mine and the 5 other people's cards that were in my same box. They have offered me $1600 in compensation which included my original $143 for submitting my cards. I told them they were worth around $8000 and they didn't care. They will not supply me with MY tracking number which leads me to believe it never left the GameStop store. I told them I am taking them to court and they can care less. I really believe that the Gamestop employee and Fed Ex driver are thiefs. If you go on Youtube there are at least 7 other people who Gamestop and Fed Ex have lost their box. There was one guy on there who lost $375,000. DO NOT LET GAMESTOP SEND YOUR CARDS TO PSA.

Title: Absolutely Awful Customer Service—Avoid This Store! I had one of the worst retail experiences at the GameStop on Colorado Blvd in Denver. I initially purchased a used PS4 controller for $54.99, unaware it wasn’t new. When I returned it due to issues, I was required to pay another warranty fee just to exchange it—only to receive another used controller, which was in even worse condition than the first. Frustrated, I returned again the next day, asking for a refund.

Ordered a game 3 weeks ago, when I use the tracking number they provided it says "pre shipment". After the first week, I wrote in and GameStop tells me that my game was "lost in the mail"... I am not sure if it would say "pre shipment" if it had already shipped, but okay. They asked if I wanted a refund and I told them "no, I want the game". They tell me that their "internal team is investigating my case" and it will be 7-10 days before it is complete. I told them to forget it, I'll take the refund and will order from somewhere else. They tell me that it is too late for a refund and I am stuck waiting for the game. 3 weeks so far, no game, no working tracking number. Should have read the reviews before I used GameStop!

Outright just rude bullying customers into buying high ticket prices. False advertising because they’re lazy to take off a sticker off a high shelf. Immediately going to a defensive position when questioned about price.

Absolute trash customer service. I ordered a used XBox 1 in January, it worked for less than a week so I contacted GameStop and was told they would send me a return label and to take it to my nearest store. It took a month of me reminding them to get the label. Finally, I take it to my local store to be told that the only employee working didn’t know how to do it, I’d have to come back when the manager was there. So I come back, still no manager. I drive across town to the store where the manager is to be told that he can’t do anything, I need to contact GameStop online. After weeks of waiting to hear back from them I was told to take it to a UPS store. To then be told at the UPS store that the shipping label is wrong. Contact GameStop again to be told they will email me a new one. Here it is, April and I still haven’t received my new shipping label. I would give them a zero of if I could. Basically paid money for a broken product.

I purchased a game for my boy along with the membership for almost $28.00 dollars. I only used it once, I call them to cancel. They don't pick up the phone. They make you wait for a long time, still they don't return phone calls after you chose the prompt.

If you purchase anything from game and want to return for refund forget it. You will be told to contact customer care and then they in turn will refer you back to the store where purchased and no refund will be issued. Bought Gamestop pro and canceled within time limit and still refuse refund. What a horrible company and as others have stated stay away. Go to a reputable store like target. At least they do not run you around and returns are very easy.

Absolutely ignored me in store. No hi or how can I help you. There were 3 young people there doing nothing but talking. When I asked about items after 25 of being in store was told they are busy..Seriously busy? Left with my grandaughter crying because of the rudeness. Tried to talk to what I think was manager outside smoking by the front door and said he was off the clock so not his problem. I thought this was a kid's store. Very ticked off. Stay away from this store. Used to go here all the time. Really gone downhill. Also product seemed low including sportcards. This was the gamestop store in Midland Texas off the loop by Walmart. Tried calling to complain and put on hold forever and then click was cut off. This went on for over 30 minutes. Gamestop seams to have lost its way. Will be telling other friends and family to stay away from any of these stores for now on. What a sad day.

Horrible Customer Care department. Reached out both via email and calling multiple times a week with no responses from either avenue. Absolutely worst customer service experience I’ve had with a company. Do better.

GameStop had my card added to someone else's account and charged me. When I called I was informed that only the owner can remove payment options and forget about the money they took outta my account. So basically anyone who gets your info can add your card and there is nothing they will do about it.