Amazon Echo

Amazon Echo Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

About Amazon Echo

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Amazon Echo Reviews

Filter by Rating

  • (30)
  • (17)
  • (9)
  • (2)
  • (12)

Popular Mentions

    How do I know I can trust these reviews about Amazon Echo?
    • 4,549,456 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Amazon Echo?
    • 4,549,456 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40

    Reviewed Aug. 7, 2020

    Good experience. Easy way to download Alexa app and Alexa setup. Also, download the Alexa app for Echo Dot Setup. You will get all information regarding the Alexa app by visiting here ** or For Instant, help call at +1-844-239-8999.

    Thanks for your vote! Report

    Reviewed May 21, 2020

    I had ordered a package fairly large. Cost of just under $200. It was left at my door. The package look like it was in a train wreck. The box was obliterated. The product was held together inside with scotch tape. I checked the item. There was minimal damage which I paid for something with no damage. Found out parts were missing. I was on the Amazon website. Took forever to find contacting customer service. The problem is how would I return this item. UPS dropped it off in a trash condition but would not return it in a trash condition. It should not be my responsibility to build them a new box to ship their stuff back. After many phone calls emails. UPS was more accessible than Amazon.com. I still have not heard a word from them yet. I will be taking more of my business elsewhere. I guess that Is why you pay a couple dollars more.

    Thanks for your vote! Report

    Reviewed July 31, 2019

    Amazon sucks. I returned this item 3 weeks ago and they have untrusted employees working for them. I can not get my refund because some untrusted employee has not scanned my return that is at their fulfillment center. For my refund I have talked to 15 un-English speaking people from the Philippines who keep telling me the same thing over and over 3 weeks 4 investigations tickets and still no answer or refund.

    Thanks for your vote! Report
    Vasiliy increased rating by 4 stars.
    After a positive interaction with Amazon Echo, Vasiliy increased their star rating on July 16, 2019.

    Updated review: July 16, 2019

    The company has fixed the issue. Thank you!

    Original Review: July 16, 2019

    I have a problem with Alexa response in regards to identity of Jesus. He is not a mystical character! Your answer is insulting to many Christians. You could come up with a better answer such as "Jesus is the God of the Christians." I will refrain from buying products from Amazon until this is changed.

    Thanks for your vote! Report

    Reviewed June 9, 2019

    The Echo Show parses voice commands slowly. When bought this, it worked great. Now after 2 years Alexa doesn't process the usual commands well. Most of the time I get the response as, "Sorry I am not sure." This is frustrating. Even after I raise my voice to say the basic commands. Also I noticed this activates voice command even when I don't say the wake word.

    Thanks for your vote! Report

    Reviewed April 10, 2019

    Flash briefing is great. l love my selection. My great criticism is that concerning the sound level of the BBC news it is so quiet l can hardly hear it, l am aware that l can adjust the sound level on my units but this is very frustrating. Can you possibly increase the sound level so ALL stations are all on the same sound level. Best regards, Alan.

    Thanks for your vote! Report

    Reviewed March 27, 2019

    We like our Amazon Echo and have used it a lot; more in the beginning than we do now. Have to look at the new skills to see what we could be enjoying.

    Thanks for your vote! Report

    Reviewed March 18, 2019

    Alexa gets a lot wrong. Mind you it could be my accent but when asking her to play something she gets it wrong or doesn't know a lot. Speakers great...generally great. Needs constant updating I feel.

    Thanks for your vote! Report

    Reviewed March 15, 2019

    I love Alexa because she can play music if I asked to and she also help me to get up early in the morning for work so I can be there on time. And she very good assistant. I really enjoy listening to Alexa on the go.

    Thanks for your vote! Report

    Reviewed Feb. 11, 2019

    I HAVE tries all the "corrective options" and it refuses to stream without interrupts. Better to stream on my PC, which is a little farther away from the router. The router is in the same room and about 6 feet away from the AES (Alexa Echo Show). I would not buy another one, I'd rather use the Google one, which has no streaming interrupts.

    Thanks for your vote! Report

    Reviewed Oct. 25, 2018

    I contacted Amazon Echo support. They accessed my iMac and said 13 illegal users were on WiFi viewing my files and pictures. They tried to sell me service to clean my iMac & a router protection. They said they needed 4 hours access to my iMac. I contacted AppleCare who reviewed my iMac and said, There are no illegal users on my system/WiFi. I said I would call them back at 844-324-0334. I didn't call.

    Thanks for your vote! Report
    Verified purchase

    Reviewed March 15, 2018

    I tried to activate storytime mode. I put it in my email and password but that's not good enough. It asked me for my CCV number on my credit card to verify that I'm 18 which I feel is irrelevant if I have my email and password. My credit card just expired so it won't accept my numbers off my card and wants me to enter a new credit card number just to enable a free so-called storytelling app. This is crap. Alexa is ignorant. Buy Google Home. These people cannot and will not troubleshoot anything with you over the phone. It can only be done by remote access from people in India.

    Thanks for your vote! Report

    Reviewed March 1, 2018

    I use Amazon Echo for limited activities such as making shopping lists, telling me headlines, weather, my scheduled plans and giving me reminders. When I first got it, I thought she was really **.

    Thanks for your vote! Report

    Reviewed Feb. 25, 2018

    Echo is a good sounding, but not great sounding speaker with the bonus of having a skill set that is constantly expanding and evolving. No monthly fee.

    Thanks for your vote! Report

    Reviewed Feb. 19, 2018

    The product adds value to my daily routine, it allows me do certain tasks without physically use hands-on access. I am able to speak to Echo and it consistently responds positively to my commands. I like the fact that I can request information about the weather and news and it responds immediately. If it does not understand what I am saying or requesting it attempts to have me ask in a different phrase or restate the question. The Echo plays the music that I like and it creates a new station when necessary.

    Thanks for your vote! Report

    Reviewed Feb. 18, 2018

    Amazon Echo is a great product, easy to set up and use. These type of products are going to be the forerunners to even more innovative products that we will integrate into our everyday lives!

    Thanks for your vote! Report

    Reviewed Feb. 17, 2018

    Helpful, fun, informational, and useful/used every day. Used for entertainment, recipes/cooking, play games and music, read stories, weather, setting alarms and timers, restaurant listings, and local events.

    Thanks for your vote! Report

    Reviewed Feb. 16, 2018

    I like Amazon Echo. It has a wealth of information but sometimes I get frustrated when you ask something but it doesn't respond, responds with inaccurate information or repeats the previous Answer. Example, you ask what is the pollen count and it just gives the weather or tells you it can't answer that question. There are more but that's just one example.

    Thanks for your vote! Report

    Reviewed Feb. 15, 2018

    My Echo was a birthday gift from my four offspring, and what a surprise it was. Now I can keep in touch with them all. Not only that feature is great, but it is a source of information almost instantly and also a provider of music which I can choose. It is neat and sweet.

    Thanks for your vote! Report

    Reviewed Jan. 4, 2018

    I initially bought this as a wireless speaker. When I got it I had no idea what I had and was preparing to send it back. I then decided to check it out and man am I glad I did. It's capable of doing far more than I will ever use it for. I use it to control a couple of lights, play music and answer questions. The music is the amazing thing. The sound is amazing. I would compare it to a Bose quality all day long. I now can't imagine life without it.

    Thanks for your vote! Report

    Reviewed Jan. 2, 2018

    I have the Echo Dot and for the few things I do on it, set appointments, use timers, use alarms, set grocery list to sync with my phone, play music it is great.

    Thanks for your vote! Report

    Reviewed Dec. 31, 2017

    I have a Echo remote and I like it the way it goes straight to your request and the clear quality sound when it respond back. This is best thing ever invented.

    Thanks for your vote! Report

    Reviewed Dec. 30, 2017

    The Echo is great but you do have to work with it on what you want it to do or play but it does give you some nice choices to choose from. The price was great.

    Thanks for your vote! Report

    Reviewed Dec. 29, 2017

    The Echo is useful for things like spelling, some questions and other interesting functions. It doesn't answer what we think are more simple questions, but more than makes up that short fall in the sound for music and all the range of music it plays. I know it will grow and 'learn'. We are going to upgrade to the video Echo as soon as the price drops.

    Thanks for your vote! Report

    Reviewed Dec. 28, 2017

    I use Alexa as my sole music provider and to control my home automation products. If I ask a question, I use Google Home. I have 3 Alexa machines in one home, and 2 in my second home. I no longer have an alarm clock, kitchen timers, dedicated sound equipment, written books, or a newspaper... all have been replaced by Alexa.

    Thanks for your vote! Report

    Reviewed Dec. 23, 2017

    A good device for the whole family. I used it every day. Play games, check the weather anywhere and when rushed, I want to know the exact time instead of looking for the clock in another room.

    Thanks for your vote! Report

    Reviewed Dec. 22, 2017

    I did a lot of research on the Echo and I love it, I wake up in the morning and ask for the news and weather, Alexa will tell me. It is well worth the money. I also have a Oontz Angle 3 speaker, I put that on the deck. I am a Amazon Prime member so I get free music but I purchased Amazon Unlimited because on Amazon Tuesday it was .99 for 3 months. I am very happy with the echo. If you want echo to play a song just tell it the name and singer, she will find it. Once I got a reply that it was confused. I was saying the wrong singer, it told me the right singer.

    Thanks for your vote! Report

    Reviewed Dec. 21, 2017

    My first experience with Z Smart speaker, and it is like using a computer in stand by all of the time. I encountered a few snags when searching music but it was simply a preference based off the Amazon programming protocols. I'm interested to see if I can manipulate the settings to change this. I'll definitely recommend this product with accolades to my close family and friends. Today I'll buy one for my boyfriend. I know he will be excited!

    Thanks for your vote! Report

    Reviewed Dec. 20, 2017

    Fantastic sound from both Alexa products. Easy set up. Instant uncanny response to questions on various subjects. Easily portable within wifi site, and easy to relocate.

    Thanks for your vote! Report

    Reviewed Dec. 14, 2017

    Helpful, logical assistant with the things needed to know at any given point of our day. Simplicity and very unique and excellence in knowledge of those who make it.

    Thanks for your vote! Report
    Loading more reviews...

    Amazon Echo Company Information

    Company Name:
    Amazon Echo
    Website:
    www.amazon.com